Rugs Direct Reviews 46,285

Easy ordering & quick delivery of product. Only issue I had with the runners I received is that they were much lighter in color than I expected based on pictures at website. I ordered the green option... See more

So far so good. The rug colors are less bold than I anticipated, but it works well in our space. It’s not a thick rug, but very nice under foot. We added a premium pad. I anticipate the wrinkles from... See more

The rug arrived quickly at a fair price. It actually looks like the picture, but we thought the distressed look would be more random. It looks more like a print defect than an aged look. We can live w... See more

The rugs and pads arrived within days of ordering. When I reached out to Customer Service they were very responsive and gave me up-to-date information.

Rug is crooked at one corner. It is disappointing after getting it all opened. I had an identical rug that my cats had made a mess of so I was replacing over the pad I had for the other and will need... See more

Love this rug!!! Really ties my living room in together. Slight smell for the first few days but it’s gone now. Some rippling along edges which I don’t love; hoping they flatten down after a while. I... See more

Vey modern and upscale bend of colors subtle but striking. Mostly light with enough depth through pattern and cream, tan, grey matte silver and a small amt of blackish navy. Color called mist.

Easily navigated site with seemingly unlimited selection options. There is nothing like the "see it in your room" function on any othe site. Its extremely helpful in visualization and surprisingly acc... See more

We recently adopted a russel terrier puppy and moved our beautiful 100% wool cream rug out of the room temporarily. This beckie owens, 9x 12, margot olive and cream rug is a perfect substitute till th... See more

The purchasing experience was great. Rug received 2 days after order, and packaging was excellent. Why this is not a five star rating is the color did not match the online picture. I was expecting... See more

I am very pleased with the quality of the rug. It compliments the decor of the bedroom. I am also impressed with the timeliness of delivery and how thoughtful and helpful the delivery person was i... See more

Photo accurate.Fast delivery with updates. Gorgeous rug.. perfect with my room. Sale price reasonable.. Very pleased with new rug.

While the rug is beautiful, it looks very different from the photos. In person, it’s much darker and has a strong yellow tint—exactly what I was trying to avoid. It’s almost a jute-like color, which d... See more

I just had another GREAT experience with RugsDirect.com! Last week I happened to launch a quick search to look at the site's options for new rugs and I was delighted to find that they were having a h... See more

There was no mention of the pad needing to be cut down until I received it and it was larger than my carpet. Its difficult enough for me to have to lay it down, never mind cutting it. So I returned... See more

I've looked for a rug for quite awhile. Finally I found it! Of course the color wasn't exactly like the one on the computer, but honestly, how can it be? The image is on a computer screen. It's back l... See more

The look of my runner was better than picture. It had to be returned due to a flaw in mfg....the return process was easy. Communication was great.

The company packed the rug very well the out side of the package was very dirty from fed-x truck but thank goodness the packaging was wrapped so dirt could not get into the bag.

Great website, lots of choices and easy to order. Fast shipping, perfect packaging and good communication regarding delivery. Best of all, I love my new rug ! This is my second order and I look forwa... See more

I received a rug which was defective. The customer service representative was very helpful and made the return seamless. Also, a new rug was ordered and delivered in a timely manner.

My order shipped out very quickly. The new rug looks beautiful in my living room, completing a more polished look.

The rug itself was OK. It had a shiny look to it that I wasn’t expecting in my space maybe that’s due to lighting so you really couldn’t get the actual feel for the colors and it was slightly too big... See more

Fast delivery. Excellent rug for a hall/front door. It protects my hardwood, looks great, wears well, cleans easily, and economical.

I received my rug in a few days but waiting for the rug pad which is shipping separately for a week after the rug arrived and counting.

Your up close photos of the rug really helped my selection for a dining room that adjoins a living room.

I love my new rugs. They are extremely well made, comfortable to walk in and beautiful in my room. They came packaged well, on time, unrolled easily and had no odor or loose threads. Very happy wit... See more

I wish there was free exchanges. Color in person wasn't working for me. Gave away rug. Now someone has a free rug and I have none. Ordering from amazon in future. Free returns and exchanges. Oh yeah,... See more

Our rug arrived on time packaged well. We love it. It’s absolutely beautiful. It’s as described, but much softer than I thought it would be! Beautifully muted colors and perfect in our room!

The rug had defects, but to exchange it, repackage it and send it back, it was more than I was physically able to do. I agreed to keep the rug with the defects at a small discount. I’m not sure I woul... See more

Very nice rug. Might be a big thin for some but it fits nicely beneath the door Great colors n I love the pattern. I was amazed that the dimensions as stated are accurate

Great experience all around, rug was cheaper than other places. Delivered quickly and well packaged.

Beautiful wool rug at competitive price. It has been down 6 months now and it wears well, doesn't shed and looks beautiful.

I love the rug I ordered and the delivery was so swift! I got it in 3 days to CA from across the country. Just in time to impress the guests for our Thanksgiving dinner. Felt like Magic Carpet 🥰

Always first class service. Super easy to order. Rugs great quality. It’s the only company I would order rugs from. I have bought three in the last few weeks and I’m very happy with the quality. Great... See more

A large selection of both sizes and color of rugs with very reasonable prices. The quality of your products is excellent.

Well I like my rug very much! What I am upset about is when I ordered it there was a sale and I took advantage of it and then the day after it was delivered there was an additional 15% off. So I c... See more

The rug arrived within a reasonable amount of time. The rug is of good quality and exactly what we wanted.

Rug came quick. I was adding an additional runner that matched other rugs I already had. Price was also very good.

Ordering online was easy. Rug arrived within a few days. Great quality. Beautiful addition to my dining room!

I searched online and found Rugs Direct. They had the exact size oriental-style runner that I needed. It is heavy woven wool and looks great. I received it in less than a week. I’m very pleased.

Gorgeous rug, so soft underfoot. It is a cloud pile rug. Quick delivery.

This is the third rug I've bought from Rugs Direct. Great selection, good prices, fast shipping.

Items arrived well packages and timely but return policy is ridiculous and extra.

Great prices, fast delivery and very easy to deal with customer service.

I love my rug , however the color on your website is COMPLETELY DIFFERENT .

This floor cloth is exactly what we needed for our well-worn kitchen floor. It is perfect!

Love the quality, the color is a nice sage green. Perfect for our sunroom.

Love the choices. Our rugs are exactly what we wanted. They arrived quickly and look Beautiful.

Excellent price, shipping and ordering. I have been using Rugs Direct for a long time, never disappointed.

Easy to order and make returns! Good selections!