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Company details

  1. Electronics Company
  2. Electronics Manufacturer
  3. Electronics Store
  4. Software Company

Written by the company

Runmefit is a global smartwatch and activity tracker brand that helps people lead healthier, more connected lives. With a focus on personalization, simplicity, and innovation, our products are designed to support every step of your journey—from daily fitness to long-term wellness goals.


Contact info

3.9

Great

TrustScore 4 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars
Verified

Pairing it with my phone took no…

Pairing it with my phone took no effort, and the Bluetooth link stays consistently strong. Every alert shows up instantly, and the overall tech works smoothly without hiccups. The performance genuinely exceeded my expectations.

December 3, 2025
Rated 1 out of 5 stars

I got the Runmefit (Fitnus) watch in…

I got the Runmefit (Fitnus) watch in April 2025 and it stopped working after 7 months. Their customer service dept. did not stand behind the product and denied it was even theirs. I don't recommend it.

November 10, 2025
Unprompted review
Runmefit logo

Reply from Runmefit

Hi Marilyn,

We are not the creators of Fitnus. They use our Open SDK to display results on our app, but we operate independently. Please contact Fitnus directly on their website for product support.

Rated 5 out of 5 stars
Verified

The battery life on this thing is a…

The battery life on this thing is a game-changer. I charge it maybe once a week? It's amazing not having to worry about my watch dying in the middle of the day. For anyone who hates constant charging, this is the watch for you.

November 28, 2025
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Rated 5 out of 5 stars
Verified

The watch is excellent value for the…

The watch is excellent value for the money. The build quality is solid and it feels comfortable on my wrist. I mainly use it to track my steps and check the time, and its convenience is fantastic. It's a reliable, no-fuss smartwatch that does its job perfectly. I'm very satisfied.

November 24, 2025
Rated 5 out of 5 stars
Verified

This is my first smartwatch and I'm so…

This is my first smartwatch and I'm so glad I chose Runmefit. It's incredibly easy to use right out of the box. The main reason I got it was for step tracking, but I'm finding all the features useful. The delivery took about 9 days to get to me in Toronto. It does everything I need without the complicated features of more expensive brands, and the battery lasts for ages. Highly recommend for anyone new to smartwatches.

November 21, 2025
Rated 5 out of 5 stars
Verified

I had a minor issue with syncing the…

I had a minor issue with syncing the watch to my phone at first. I reached out to their customer service, and I was pleasantly surprised by how quickly they responded. Their technical support team guided me through the process step-by-step, and we had it sorted out in a few minutes. It's rare to find such helpful support. The watch itself works great now, and I'm very happy with my purchase.

November 20, 2025
Rated 5 out of 5 stars
Verified

I'm really impressed with my new…

I'm really impressed with my new Runmefit watch. I was looking for something straightforward for tracking my daily walks and this is perfect. The step counter is very accurate, and I love how simple the interface is to navigate. It arrived in about 8 days, which was right within the timeframe they promised. The battery life is also a huge plus - I've been wearing it for 4 days straight and it's still going strong.

November 15, 2025
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Rated 5 out of 5 stars

Great! Impressive watch!

I was on the hunt for a replacement for my old Fitbit and was honestly getting frustrated with the high prices of the big brands. I decided to take a chance on the Runmefit GRACE after seeing it online, and I am so glad I did. It looks fantastic – sleek and stylish enough that I get compliments on it at work, but it's also tough enough for my gym sessions.
But it's not just a pretty face. The health tracking is solid, the screen is super crisp and responsive, and the battery life is awesome. Not having to worry about charging it every single day is a huge relief. For what you pay, the value you get is just incredible. It does everything I need it to do, does it well, and looks great doing it. This was a no-brainer. Highly recommend!

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Out of date after 1 week

I had my watch 1 week when they sent me an email saying it would no longer be receiving updates and it was time to upgrade my watch! They offered a discount.
I replied that that was rediculous and I wanted my money back. I asked for a return address. They didn't reply.

September 12, 2025
Unprompted review
Runmefit logo

Reply from Runmefit

Hi there,

We're really sorry to hear that you weren't happy with the resolution.

We want to clarify that because this product model was released over three years ago, it has been discontinued. But that definitely doesn't mean it's out of service! We always stand by our Runmefit customers, and we hope you continue to get great use out of your product.

Regarding the return, our system only allows us to process requests for items purchased directly from the Runmefit official website.

Since you bought yours from another reseller, the best step is to contact them directly. They will be able to assist you based on their own return policies.

We apologize for this extra step and really appreciate your understanding.

Rated 5 out of 5 stars

I’ve been using my Runmefit watch for 5…

I’ve been using my Runmefit watch for 5 months now, and it’s been a total game-changer for my weight loss journey. I use it to track every single workout—from morning runs to strength training sessions—and thanks to its reliable tracking features and the motivation it brings, I’ve successfully lost 10 pounds! I even shared my weight loss success with their help center team, telling them just how much I love this watch and that I can’t wait to recommend it to all my friends and family.

October 21, 2025
Unprompted review
Runmefit logo

Reply from Runmefit

That's fantastic to hear! Thank you so much for the 5-star review. We're thrilled that your Runmefit device is helping you hit your goals. Keep up the great work!

Rated 1 out of 5 stars

I bought a Runmefit health tracker and…

I bought a Runmefit health tracker and watch in August 2025. Apart from providing the time of day the tracking is completely unpredictable and unreliable and so far apart from data provided with trackers worn in tandem. An example Runmefit data recorded 1,530 steps and a Fitbit recorded over 11,320 steps.
The data is not fit for purpose. Yesterday the tracker had recorded that my heart rate was 150bpm, which was great except that I hadn’t been wearing the tracker.

Despite making a complaint via their portal I have not had a response from the supplier. Customer service is non existent.

August 28, 2025
Unprompted review
Runmefit logo

Reply from Runmefit

Hi Ken,

We're really sorry to hear that the data on your watch seems unusual. We definitely want to help get that sorted out for you!

To do that, our support team needs a little more information about your device. When you have a moment, could you please reach out to us?

Portal: help.runmefit.com
Email: support@runmefit.com

We'll look out for your message and work on finding a solution.

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Rated 5 out of 5 stars

I have my Runmefit watch since last…

I have my Runmefit watch since last December, it gives accurate readings. At the beginning I had something wrong with pairing with their app, after went to their help center and support staff, I figured it out and been using this watch with no touble.

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

30 day warranty! Poor customer service

My watch will not switch on which was a Xmas gift. You only get a 30 day warranty and no replacement. Don’t buy. Received appalling unhelpful customer service

October 6, 2025
Unprompted review
Runmefit logo

Reply from Runmefit

Dear Nicci,

We're very sorry to hear about the trouble you've experienced with your watch and the frustration this has caused.

We want to sincerely apologize if there was any confusion regarding our warranty. To clarify for you and for any customers reading this, all of our products come with a standard 1-year warranty against defects.

A watch not powering on should absolutely be covered, and we want to make this right. You can also try to connect the watch to charger to activate.

Even though your order was placed last year, it is still well within the warranty period. Please reach out to our dedicated support team at help.runmefit.com with your original order details. They are ready to help you with a solution.

Sincerely,
Runmefit Team

Rated 5 out of 5 stars

A good purchase

I have read somewhere that this company has had some bad reviews.
I can’t fault my watch Ionos brand used in conjunction with the Runmefit app.
I have a few medical problems and I wanted to purchase a watch that measures, oxygen levels, blood pressure and heart rate. I am not interested in the fitness part, as it would probably kill me.
I cannot fault the watch as it performs my requirements very well.
I am impressed with the watch and the ease of operation. Far better than than 2 others that I have tried and didn’t get the results that I wanted.
The app does mess around occasionally, but I don’t know whether they have been working on it. Not with a significant frequency to interrupt anything. It works great alongside Apple health with the transfer of information. It’s great that I can regularly monitor my oxygen levels as I have COPD. Works well

October 4, 2025
Unprompted review

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