SafetyWing Reviews 2,646

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the straightforward sign-up process, often highlighting the ease of use of the app and the speed with which they obtained coverage. Customers feel secure knowing they are protected while traveling, with many praising the affordability of the insurance plans for both individuals and families. The prompt and efficient handling of issues, even from remote locations, has left a positive impression on consumers. Consumers consistently praise the customer service, noting the staff's kindness, patience, and professionalism. Many value the fast response times and the personalized attention they receive. The clarity and ease of understanding the insurance plans are also frequently mentioned. While there are mixed opinions regarding claims, many reviewers report a smooth and quick reimbursement process, particularly when all necessary documents are provided.

Based on these reviews

Rated 4 out of 5 stars
Verified

This review ONLY applies to how SafetyWing responded to my enquiries, i.e. to clarify about certain coverage on my essential plan. They were quick to respond with clear explanations. They were also qu... See more

Company replied

Rated 4 out of 5 stars
Verified

I have been using SafetyWing for four (4) years while traveling and working outside the USA. The SW website is well organized and easy to find what you are looking for. I have made two (2) claims in... See more

Company replied

Rated 4 out of 5 stars
Verified

The sign up process was easy peasy. Highly suggest. I haven't submitted a claim yet so we will see how that goes. By far the simplest international coverage sign up process I have experienced.

Company replied

Rated 5 out of 5 stars
Verified

My partner got really sick while we were in Indonesia and SafetyWing was amazing. They covered the doctor visit and IV drips without any hassle. The claims process was quick, easy, and way less stre... See more

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Rated 5 out of 5 stars
Verified

Been using SafetyWing for 1.5 years now and I’ve had only great experiences so far! Coming from always having traditional health insurance in the Netherlands, switching to SafetyWing felt like a co... See more

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Rated 5 out of 5 stars

Had two claims with them over the year I was with them and they paid out quickly for each once I had uploaded the correct documents. Their communication was good and I was able to speak to a few diffe... See more

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Rated 5 out of 5 stars
Verified

I found the answer to my question before Dushica could even start talking to me. I accidentally closed the chat box before I could tell them but I still received an email with the answer to my questio... See more

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Rated 5 out of 5 stars
Verified

It was a pretty good experience to know someone cares enough about customers time and reply fast with the right informations. It's not everyday you see online customer supports that actually do... See more

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Rated 5 out of 5 stars
Verified

Arianne was amazing. I’ve been using SafetyWing for a while now and have never had any issues, but recently I found myself in a bit of a predicament. When I reached out to customer support, I honest... See more

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Rated 5 out of 5 stars
Verified

I forgot to purchase overseas travel insurance before traveling to Germany. I found this insurance after I left and was able to sign up, which gave me great peace of mind. The cost was also reasonable... See more

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Rated 5 out of 5 stars
Verified

Travel policy available for expatriates living in other than the citizenship Country. Fair price for the coverage, easy to tailor for the needed days, and user friendly app. I haven’t done any claim s... See more

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Rated 5 out of 5 stars
Verified

Elaine from Safety Wing has been nothing but helpful. We would have been lost without her help. Excellent customer service and a fantastic medical insurance.

Company replied

Rated 5 out of 5 stars

Excellent experience as long as you upload documents that are required by the HMO and legit documents. It wont be a big hassle on our end. Safety Wing is very open for concern questions and a real per... See more

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Rated 5 out of 5 stars
Verified

We are a couple in our mid-40's and have been traveling most of the time for the last three years. We keep using SafetyWing as our travel insurance. We have used it few times for food poisoning, ankle... See more

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Rated 5 out of 5 stars
Verified

Love them! Just AMAZING customer service — super fast and responsive. I just submitted my first claim and hopefully everything goes well. The submission process is smooth like butter. Hopefully I... See more

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Rated 5 out of 5 stars
Verified

I got covered in literally 2–3 minutes, straight from my phone, no calls, no paperwork, nothing complicated. Just a few clicks and I had full coverage instantly, including the official PDF for my... See more

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Rated 5 out of 5 stars
Verified

I have already used Safety Wing once for each myself, my husband and my baby. Everytime we have needed them, we were well insured and had a swift customers support with no problems at all. Twice they... See more

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Rated 3 out of 5 stars

As a traveler, I think a two-month limit is a bit too short to file a claim, because travelers in particular may not have the time or internet connection or whatever to think about the issue or simply... See more

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Rated 5 out of 5 stars
Verified

So easy to sign up and was exactly what we were looking for as we start our digital nomad era. Highly recommend! Best option out there for long-term travel/work.

Company replied

Rated 5 out of 5 stars
Verified

Very easy process! Very affordable for a family of 4. It’s nice to know we’re protected if anything were to happen while traveling abroad. So glad this company sponsors TheKeyisMe YouTube channel when... See more

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Rated 5 out of 5 stars
Verified

Thank you Safetywing, from the bottom of my heart, for helping me completely with the procedure that I needed. The process was smooth and the communication was clear. This is life-changing for me. Wor... See more

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Rated 5 out of 5 stars
Verified

The assistants are always available, it never takes more than 5min for me to get clarity on the issue. They reference you to the exact section of the policy doc when clarifying so you can always doubl... See more

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Rated 5 out of 5 stars
Verified

Honestly I trust SafetyWing with my safety and health abroad and that says a lot. I will never forget how they got me out of Bali on the last flight out before global lockdown and flew me home safely... See more

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Rated 5 out of 5 stars

I recently had to make a claim with SafetyWing’s Nomad Insurance after an accident while traveling, and I honestly couldn’t be more grateful for how everything was handled. It was a pretty stressful... See more

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Rated 5 out of 5 stars
Verified

Fast prompt reply from customer service with customised reply of an office gif. This shows its not being run by AI! *Inserts Michael Scott winning an award from his boss*

Company replied

Rated 5 out of 5 stars
Verified

I've used many different travel insurance companies over the years, but I've definitely had the most positive experience with safety wings. The flexibility of paying monthly and being able to cancel w... See more

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Rated 5 out of 5 stars
Verified

Just had a quick question and it was answered very quickly and in a way that made me feel like my health was the most important priority

Company replied

Rated 5 out of 5 stars
Verified

I had a medical emergency while travelling and safety wing was extremely kind and had such a smooth process with getting reimbursed for the hospital bill. Their response times were extremely fast and... See more

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Rated 5 out of 5 stars

My experience with SafetyWing was excellent from start to finish. The sign-up process through the app was incredibly easy, and when I needed an emergency consultation, everything worked exactly as des... See more

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Rated 5 out of 5 stars
Verified

It was smooth and easy on the website. I had heard about safety wings from friends of mine in Mexico and Vietnam so, I purchased with confidence.

Company replied

Rated 5 out of 5 stars
Verified

I was sort of amazed at how support was there right away and knew all the options to solve my problem. That response gives me a lot more faith in SafetyWing overall--that they have this level of i... See more

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Rated 5 out of 5 stars
Verified

So far everything was great so far no problem easy payment easy decision making happy hopefully no need to actually use your services.

Company replied

Rated 5 out of 5 stars
Verified

To be able to communicate with a human being rather than AI from the start, was enormously helpful. The customer service team was efficient, full of useful information and enabled me to be confident i... See more

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Rated 5 out of 5 stars
Verified

The speed and efficiency with the issue while I’m in South East Asia and have no idea where Safety Wing calls home base was very impressive. I’m pleased with my application process and this issue hand... See more

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Rated 5 out of 5 stars

SafetyWing has geiven me the freedom to seek for medical care when needed. Having the privilege of accesing quality medical care thanks to the coverage aI receive is something I don't take for granted... See more

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Rated 5 out of 5 stars
Verified

Overall, it was a good experience. Easy to apply online and to understand what the policy offers. You can get affordable insurance for your specific travel date. It is the fixed price plan.

Company replied

Rated 5 out of 5 stars
Verified

Easy, clear, fast! Never submitted a claim, but at least getting the insurance goes without a hitch.

Company replied

Rated 5 out of 5 stars
Verified

Good for people with pre existing medical problems knowing you can get home if it was an emergency, better prices than other companies.

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Rated 5 out of 5 stars

The staff are incredibly kind, patient, and genuinely helpful. They explained everything clearly and thoroughly, which made choosing the right insurance plan much easier. I also appreciated how qu... See more

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Rated 5 out of 5 stars
Verified

All staff is super helpful, kind, and professional. Everytime I reach for assistance, I receive a welcoming aporoach snd get a solution and answer.

Company replied

Rated 5 out of 5 stars
Verified

Who would have thought buying insurance could be so simple and straightforward? The entire online process with SafetyWing is intuitive and quick - from purchasing a plan to submitting a claim and re... See more

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Rated 5 out of 5 stars
Verified

great communication, feels like i can trust them and have gotten claims accepted without too much hastle so its definitely legit

Company replied

Rated 5 out of 5 stars
Verified

I had a good communication with them and the approvals was ok, so I don't have anything else to tell about them but good things. Keep up the good work.

Company replied

Rated 5 out of 5 stars
Verified

Questions were answered. I feel much more secure with my policy and I am more confident in Safety Wing’s ability to be there for me when needed.

Company replied

Rated 5 out of 5 stars
Verified

Quick response, helpful and friendly. You guys are doing something right.

Company replied

Rated 5 out of 5 stars
Verified

Customer service is very fast, polite, efficient, and have always helped my with my doubts. Although, I have never required any medical assistance

Company replied

Rated 5 out of 5 stars
Verified

Vivian provided a quick response

Company replied

Rated 5 out of 5 stars
Verified

I’ve been with this insurance company for about three years, and they’ve been reliable, fair, and easy to deal with. Elaine and Sean helped me out through the process of getting an MRI approval for my... See more

Company replied

Rated 5 out of 5 stars
Verified

Website is very easy to use. Everything is clear and concise. If you need anything, help is quick to respond.

Company replied

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Company details

  1. #39 of 55 best companies in Insurance Company
  2. #18 of 25 best companies in Travel Insurance Company

About SafetyWing

Written by the company

Insurance for nomads, global citizens & remote teams

SafetyWing's mission is to create a global social safety net that anyone can access, no matter where they were born.

We began by launching Nomad Insurance, health and travel insurance built for nomads, by nomads. With the addition of Remote Health, which provides global health benefits for companies and startups, we’ve been supporting the health and well-being of nomads and remote workers since 2018.

With Nomad Citizen, our latest offering, we brought our vision to life with a full suite of protections for health, travel, and income. We aim to support global citizens in all seasons of life — not only for travel and working remotely, but to live a truly borderless lifestyle.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Very easy to communicate with them…

Very easy to communicate with them online. I've added country's to the list I'm travelling to, no problem. Had an issue accessing my acct, but quickly worked out, with their tech guy, it was likely a VPN issue and resolved. Changed payment card when my I reached my limit on my registered one, all very easy for this old guy. Not had to claim yet though.

December 9, 2025
Rated 5 out of 5 stars
Verified

Such a great app and user experience. Patient customer service and super helpful 24/7

Such a great app, dashboard and user experience. Easy to navigate and the fact that you have a real life person to chat to 24/7 was the selling point for me. I just signed up for a subscription plan so lets see down the line but for now 10/10.

December 7, 2025
SafetyWing logo

Reply from SafetyWing

Hi Declan 👋

Thank you for this fantastic feedback!

We’re happy to hear the app and dashboard felt intuitive. Our product team will be doing a little victory dance when they see this. And yes, having a real human available 24/7 is something we’re proud of; some questions just deserve more than a chatbot.

Welcome to the subscription family. Here’s to keeping that 10/10 energy going as you travel! 🌎 💃

Your friend at SafetyWing ☀️

Rated 5 out of 5 stars
Verified
SafetyWing logo

Reply from SafetyWing

Hi there 👋

Thank you for the kind words!

Vivian is basically lightning in human form. We’re glad her quick response made your experience smoother.

Wishing you seamless travels ahead! 🌍 ✨

Your friend at SafetyWing ☀️

Rated 1 out of 5 stars

Terrible service.

Terrible service.

Everything looks beautyfull when they sell but on practice, they dont get reimbursements done, they are not clear and take a long for something basic like a kinesiology session.

December 1, 2025
Unprompted review
SafetyWing logo

Reply from SafetyWing

Hi Fran 👋

Thank you for sharing your feedback. We’re sorry to hear about your experience. At the moment, we’re not able to determine which specific claim or issue you’re referring to. Our claims process generally takes up to 15 business days, and if any supporting documents are needed, our team will reach out directly.

Please feel free to contact our 24/7 Customer Care team so we can look into your situation and guide you on how to move forward. We’re here to help and want to ensure you receive the right support.

Rated 5 out of 5 stars

Had two claims with them over the year…

Had two claims with them over the year I was with them and they paid out quickly for each once I had uploaded the correct documents. Their communication was good and I was able to speak to a few different people to make sure I was uploading all the right documents.

December 6, 2025
Unprompted review
SafetyWing logo

Reply from SafetyWing

Hi there 👋

Thank you for taking the time to share this!

We know claims can feel like a maze, so it’s great to hear that once the right documents were in place, everything moved quickly for you. Our team works hard to keep communication clear and personal, so we’re glad you were able to connect with different specialists and feel supported along the way.

Wishing you smoother travels and fewer claim-worthy moments ahead! 🌎 ✨

Your friend at SafetyWing ☀️

Rated 5 out of 5 stars
Verified

To be able to communicate with a human…

To be able to communicate with a human being rather than AI from the start, was enormously helpful. The customer service team was efficient, full of useful information and enabled me to be confident in buying my travel insurance policy from SafetyWing.

December 3, 2025
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Reply from SafetyWing

Hi Jack 👋

Thank you for sharing this!

We believe some moments simply call for real humans and we’re glad our team could be that for you from the very first message. They’re a small but mighty crew who take pride in giving clarity, not copy-paste answers, so hearing that it helped you feel confident in your choice truly means a lot.

Wishing you safe travels and smooth adventures ahead! ✈️ 🌍

Your friend at SafetyWing ☀️

Rated 5 out of 5 stars
Verified

10/10 Recommend for long-term travel insurance

So easy to sign up and was exactly what we were looking for as we start our digital nomad era. Highly recommend! Best option out there for long-term travel/work.

December 4, 2025
SafetyWing logo

Reply from SafetyWing

Hi Erin 👋

Thank you for the love! 🌍 ✨

Kicking off your digital-nomad era is a big move, and we’re thrilled to be the quiet little puzzle piece that fits right where you need it. We built our coverage with long-term travelers in mind, so hearing that it clicked for you hits the spot.

Wishing you smooth borders, strong Wi-Fi, and zero surprise paperwork wherever you roam! 🧳 ✈️

Your friend at SafetyWing ☀️

Rated 5 out of 5 stars
Verified

Simple really quick

Fast, simple really quick

December 2, 2025
SafetyWing logo

Reply from SafetyWing

Hi Shawn 👋

Thanks for the awesome shout-out! We’re happy to hear everything felt fast, simple, and actually quick. Just the way it should be.

If you ever need anything else, we’re only a message away. Safe and smooth travels ahead! ✈️ ✨

Your friend at SafetyWing ☀️

Rated 5 out of 5 stars
Verified

Excellent customer service

Elaine from Safety Wing has been nothing but helpful. We would have been lost without her help. Excellent customer service and a fantastic medical insurance.

December 5, 2025
SafetyWing logo

Reply from SafetyWing

Hi Paul 👋

Thank you so much for the shout-out! We’ll make sure Elaine sees your message. She’ll be thrilled.

We’re glad we could be your “compass” when things felt confusing, and it’s great to hear our coverage and service hit the mark for you.

If you ever need us again, we’re right here. No maze, no mystery, just real people ready to help.

Safe travels wherever you go next! 🌍

Your friend at SafetyWing ☀️

Rated 5 out of 5 stars
Verified

It was smooth and easy on the website

It was smooth and easy on the website. I had heard about safety wings from friends of mine in Mexico and Vietnam so, I purchased with confidence.

December 4, 2025
SafetyWing logo

Reply from SafetyWing

Hi Mario 👋

We love hearing that the process felt smooth and easy. That’s exactly what we aim for. And a big shoutout to your friends in Mexico and Vietnam for the recommendation! Word-of-mouth confidence is the best kind.

Thanks for choosing us, and we’re here whenever you need us on your next adventure 🌍 ✨

Your friend at SafetyWing ☀️

Rated 5 out of 5 stars
Verified

Relieved to Find Travel Insurance After Departure

I forgot to purchase overseas travel insurance before traveling to Germany. I found this insurance after I left and was able to sign up, which gave me great peace of mind. The cost was also reasonable. Thank you!

December 1, 2025
SafetyWing logo

Reply from SafetyWing

Hi Izumi 👋

We’re so glad we could bring you some peace of mind, even after your trip had already begun. Germany is a great place to explore, and knowing you could get covered on the go is exactly the kind of flexibility we aim to provide.

Thank you for choosing us, and we’re happy the pricing felt reasonable too. Wishing you many more safe (and well-insured) adventures ahead!

Your friend at SafetyWing ☀️

Rated 2 out of 5 stars
Verified

Coverage dates are calculated in UTC

Coverage dates are calculated in UTC, so if your travel starts in Australia or Asia, the first day won't be covered, and if it finishes in the Americas, the last day won't be covered.

In short, unless your travel is only in the Europe timezone, you have to pay for an extra day or you won't be fully covered. One way travel from Asia to America, pay for an extra two days.

December 1, 2025
SafetyWing logo

Reply from SafetyWing

Hi Jenny 👋

Thank you for sharing your feedback. We’d like to clarify how start dates work to avoid any confusion.

If you purchase the policy while outside your home country, your coverage begins immediately once you receive your proof of insurance email. If you choose a future start date instead, it activates at 00:00 UTC, which may reflect a different local time depending on where you are.

If you buy the policy while inside your home country, and your selected start date is on or before the day you depart, your coverage begins the moment you leave your country.

If you need any further assistance regarding how this works, our Customer Care team is happy to help.

Rated 4 out of 5 stars
Verified

Four (4) years with SafetyWing & two (2) claims

I have been using SafetyWing for four (4) years while traveling and working outside the USA. The SW website is well organized and easy to find what you are looking for. I have made two (2) claims in 4 years, both claims were accepted by SW. One claim was extensive… included six (6) different doctors from four (4) different countries. Initially this claim was denied by SW, but I petitioned for an independent review by a panel of doctors who overturned the initial SW denial and got all my doctor bills reimbursed. The 28-day billing cycle requires using a spreadsheet to keep track of billing cycles, as does the 90-day periods that allow for using the 15-day coverage while visiting the USA. I have never had a problem contacting SW on the website chat or phone number. I am very satisfied with the service and coverage that is provided.

December 3, 2025
SafetyWing logo

Reply from SafetyWing

Hi Theodore 👋

Thank you for taking the time to share such a detailed and thoughtful review. It genuinely means a lot 🌎

We’re glad to hear that over your four years of traveling, our platform and support team have consistently been there when you needed us. And we truly appreciate you highlighting the independent review process; it’s designed precisely for situations like yours, to ensure every complex case gets a fair, expert second look. We’re happy it brought the right outcome for you.

We know the 28-day billing cycle and the 90-day/15-day USA rules can feel a bit like a puzzle sometimes, so kudos for mastering the spreadsheet strategy. And it’s great to hear that reaching us - whether by chat or phone - has always been smooth.

Thank you again for trusting us on your journey. We’ll keep working to make every step simpler, clearer, and traveler-friendly.

Your friend at SafetyWing ☀️

Rated 1 out of 5 stars

⚠️ DO NOT use SafetyWing as your travel…

⚠️ DO NOT use SafetyWing as your travel insurance provider — especially if you’re traveling in Asia! ⚠️

My experience with SafetyWing has been deeply frustrating and, frankly, exploitative.

Their claim requirements are unreasonable and culturally insensitive, especially for travellers seeking treatment in the Global South. They demand excessive paperwork and rigid documentation standards that many small, local hospitals and clinics in Asia simply cannot meet. Expecting UK-style bureaucracy from a rural or local clinic is completely out of touch with the realities of global healthcare.

After months of my claim being “under review,” they ultimately denied reimbursement — despite me submitting every possible document they requested.

In one case, I visited a clinic that had a pre-written insurance claim form for tourists, which the doctor signed. That wasn’t enough.

In another case, I went to a more formal clinic with English-speaking staff, and they spent months revising and re-writing my doctor’s note to meet SafetyWing’s demands — still, my claim was rejected.

Their final excuse? “Pre-existing conditions” — for something I was never diagnosed with before this trip. It’s clear that SafetyWing will keep asking for more and more documentation until they find a reason to deny your claim.

This company’s practices are not only unfair but show a deep lack of cultural awareness. They do not understand or respect that healthcare documentation varies significantly across countries.

Avoid SafetyWing at all costs. If you’re traveling in Asia or other parts of the Global South, this insurance will likely fail you when you need it most.

SafetyWing, I demand to be fully reimbursed for the medical expenses I paid out-of-pocket, which your unreasonable and culturally insensitive claims process denied. If this is not resolved promptly, I will consider taking legal action and escalate this to relevant consumer protection authorities.

September 22, 2025
Unprompted review
SafetyWing logo

Reply from SafetyWing

Hi Mia 👋

Thank you for sharing your feedback. While we cannot discuss any claim details publicly due to compliance and privacy requirements, we want to clarify that document requests are never intended to make the process difficult. When information provided is unclear, our adjudication team must request clearer documentation to ensure no details are missed and that coverage is assessed accurately.

We understand healthcare documentation can vary globally, and we regularly process claims from regions across Asia as well. Your comments about local practices have been shared internally for further review.

Please note that pre-existing and chronic conditions are not covered under the policy, and members have two opportunities to submit an appeal if they disagree with a decision.

We appreciate you bringing your concerns to us. If you would like us to review your case again, please contact us directly so we can continue the conversation privately and securely.

Rated 5 out of 5 stars
Verified
SafetyWing logo

Reply from SafetyWing

Hi Adrian 👋

Thank you for the wonderfully sharp review! We’re glad our team’s prompt and courteous replies came through exactly as intended; smooth, efficient, and just a little bit slick. We’ll keep raising the bar so every interaction feels this seamless 💫

Your friend at SafetyWing ☀️

Rated 1 out of 5 stars
Verified

Safetywing, the insurance company that will intentionally piss you off until you give up on your claim.

On November 13, 2025, I got confirmation from Safetywing that my wife's maternity benefit has been pre-approved. At first, I was optimistic that this will make the claim process much easier. On November 21, 2025, I followed the instructions that was sent to me and filed a claim for the maternity benefit.

On November 28, 2025, I received an email saying "After review, in order to process your claim dated from 20 to 23 November 2025 (2,500 USD), we still need a bank transaction statement reflecting the charges. This is required to confirm that the expenses took place. Please send us the requested documents to proceed with your claim". I realized that I was not able to attach all the documents needed, so this time around, I made sure to attach the official receipt, along with the transaction slip that shows the Merchant ID, Terminal ID, Reference No., Transaction No and etc. Basically, attached all the documents that prove without a shadow of a doubt that we paid the amount.

Based on our plan, we are eligible to receive $2500 (with 20% co-pay). At the time I filed for my claim, our bill converted to USD was $2541.04. With that said, we should be able to maximize the claim.

On December 2, 2025, I get the SAME EMAIL saying "After review, in order to process your claim dated from 20 to 23 November 2025 (2,500 USD), we still need a bank transaction statement reflecting the charges. This is required to confirm that the expenses took place. Please send us the requested documents to proceed with your claim". It's as if they didn't even look at the attachment I added on my claim.

Afterwards, I took it upon myself to email remotehealthclaims and send all the necessary documents there, along with the proof of payment. On top of that, I had to attach my proof of payment for the THIRD TIME on my claims dashboard. I even emailed the person who I believe handles escalations like this one.

Unfortunately, today (December 3, 2025) I got the same email AGAIN saying "After review, in order to process your claim dated from 20 to 23 November 2025 (2,500 USD), we still need a bank transaction statement reflecting the charges. This is required to confirm that the expenses took place. Please send us the requested documents to proceed with your claim." At this point, I'm convinced that they are intentionally sabotaging my claim. I can confirm that having the claim pre-approved didn't make a difference whatsoever.

The people who are reviewing the documents are obviously not doing their job. Safetywing has ALWAYS had this habit of asking their clients to submit documents that has already been submitted. Just check their reviews on reddit or glassdoor and you'll see what I'm talking about.

They kept saying "This is required to confirm that the expenses took place", I already sent the official receipt. No hospital in the word would issue an official receipt if payment did not push through. The fact that we have been discharged 10 days ago should be enough reason to believe the transaction took place, but still they remain doubtful.

December 6, 2025
SafetyWing logo

Reply from SafetyWing

Hi Carlo 👋

Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We’re currently looking into your case to understand what went wrong and to ensure it’s resolved as quickly as possible.

For compliance and privacy reasons, we’re unable to discuss claim details publicly, but we can assure you that our team is actively reviewing your documents and will follow up with you directly.

Thank you for your patience while we work on this.

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