⭐️⭐️⭐️⭐️⭐️ 5-Star Review for SoFi
Last month and again this month, I dealt with several frustrating issues involving delayed transactions between SoFi and my car insurance company, Progressive. These delays caused other payments to fail, which created a stressful situation. While I acknowledged that a few of the failed transactions were on my end, the major issue was between SoFi and Progressive—and neither company initially took responsibility.
What I didn’t realize was that my concerns had already been escalated to SoFi’s Customer Advocacy Team, and that’s when things took a turn for the better.
I want to specifically recognize Jazlyn H. from the advocacy team, whose professionalism and sincerity were truly appreciated. She took the time to fully review my situation, explain what happened, and acknowledge that the source of the delay—whether on SoFi’s side or Progressive’s—couldn’t be fully confirmed. Even so, SoFi still stepped up, apologized, and credited my account $80 to cover the late fees I was hit with.
I also want to thank Zane, who communicated with me by email on 12/05 and again by phone on 12/08. He was patient, informative, and genuinely concerned about making sure the situation was resolved the right way.
In the end, I chose to stay with SoFi because of how they handled this. Most companies no longer show this level of care, accountability, or appreciation for their customers—but SoFi did. They went above and beyond to earn back my trust and my business.
Thank you, SoFi, for still treating people like people—and for having team members like Jazlyn and Zane who truly make a difference.

Promotional event was a nice incentive and the process was clear and concise.  Simplicity is always welcoming

They let obvious fraudulent charges go through. I recieved a text about a potential fraudulent charge. I replied NO. So I looked into it. The fraudulent charge went through the prevuous day. I called customer service. I was told I would need to call the place that made the fraudulent charge. Ok, so how do I go about doing that? They told me to look on the map. Yeah, ok I am gonna call a location on a map, yeah right. Fraudsters most likely do not give you there location. So, I was handed off to the fraud department. Apparently they are always busy, and they never answer their phone. So the customer service lady said she would leave a message and hung up on me.  I kind of needed the money that was stolen from me, to pay bills and such. Now I am in a situation where I am not going to be eating, driving to work. All because wasach peaks credit union has lame security, and lacks a fraud department. 

The restoration of my liquidity was directly attributable to the comprehensive strategic implementation by 𝙑𝙚𝙧𝙞𝙩𝙖𝙨-𝙧𝙚𝙙𝙧𝙚𝙨𝙨 •𝗼 𝗿𝗴.

I made an online purchase and the fraud department flagged it suspicious. Even though I trust the business I was dealing with Vancity would not release the funds unless I bring the invoice to the branch and show them what I am purchasing. Then they told me I can't use e-transfer at all on my account until I do bring in THAT invoice. Huge invasion of my privacy!! I am closing my accounts.

Never missed a payment but they decide to keep lowering my credit limit.  I pay my bill every month and use the card.   Now right before the holiday, they cut it by 2/3rds!  WTF!

Simple process and responsive customer service representatives.  Great experience

Copper Rewards For Fun the app in Apple App Store. This company offers the same as other apps but never add new games to the lists and it’s hard to reach a level to withdraw to PayPal or get gift cards. Scanning receipts not worth a lot and taking survey are not worth it cause most of the time answering the questions the surveys just always have problems. 

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Best in Savings Bank

Companies(113)

Recently reviewed companies

SoFi

BankFive

Live Oak Bank

Wasatch Peaks Credit Union

Acorns Early

M1

VanCity Savings Credit Union

Barclaycard US

Wysh

GetCopper

Newest companies

Acorns Early

Accounts.com

Vertextrust Holdingsplc

Ironbankbook

Secanov

Amerfirst

UW Credit Union (University of Wisconsin Credit Union)

Live Oak Bank

Bankingle247

TrustAccessUnion

Related categories

ATM

Bank

Cashback Provider

Central Bank

Check Cashing Service

Companies
(113)