Charles Schwab Reviews 641

TrustScore 1.5 out of 5

1.6

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express mixed feelings regarding customer service, staff performance, and the services provided. It appears there is no clear consensus on these topics, with opinions varying significantly among reviewers. However, people seem to agree that the website has issues. Several consumers report negative experiences with it. In addition, some reviewers mention problems related to payments, indicating a strong consensus on this particular issue.

Based on these reviews

Rated 2 out of 5 stars

I've been a Schwab customer for over 10 years, and I've overlooked the quirks. The final straw for me came this week, as they denied a request to temporarily increase my zelle limits -- causing me to... See more

Rated 2 out of 5 stars

I used Schwab to hold my equity awards. Never liked their trading platform, always confusing to navigate. Worse, it was always an absolute pain to move money to my outside account in my home country,... See more

Rated 2 out of 5 stars

You would think it is simple to create an investor checking account with Charles Schwab. Well, it isn't. I called in advance to determine if I needed to take any action before applying and t... See more

Rated 2 out of 5 stars

Don't be fooled by many of their positive reviews here, My experience with them was terrible and I regret trying them out because I lost everything to them. Avoid them at all costs and choosing to mo... See more

Rated 1 out of 5 stars

I have used Schwab for years. The fees for international stock trades, 50 dollars, are absolutely grotesque greed. I will switch as soon as the the more reputable one which charges a small fee for... See more

Rated 1 out of 5 stars

They dont let me move money like td ameritrade used to. Trades are not free. They don't let me trade my OTC position without a phone call and charge a lot to do so. I had to call them because my OTC p... See more

Rated 1 out of 5 stars

I opened an account from the UK as I was returning to the US for a job. Had the account for about a month, received and used a debit card, etc. Then made my first payroll deposit and the account was... See more

Rated 1 out of 5 stars

I'm rating 1 because Trustpilot doesn't allow for a zero rating. If I could rate Schwab a -5 I would. This brokerage only cares about wealthy clients. Customer service for Thinkorswim has been reduced... See more

Rated 1 out of 5 stars

I wish I’d read Schwab reviews prior to going with this company, I’ve talked to a few nice people at Schwab - only one out of five was snotty, and the problem is that they all tell me something totall... See more

Rated 1 out of 5 stars

Terrible company! So sad that a crappy company like this took over such a great product like think or swim platform and now we are stuck with them being a long term customer of think or swim

Rated 1 out of 5 stars

Schwab is the bottom of the barrel. Extremely poor and unreliable customer service reps who Schwab employs however are not fully licensed not having taken the Series 7 New York Stock Exchange Exam.... See more

Rated 1 out of 5 stars

I didn’t select Charles Schwab, they acquired accounts by not earning the business, they bought accounts through acquisition of TD Ameritrade. It’s not been pleasant dealing with them. At every turn i... See more

Rated 1 out of 5 stars

They are charging 24% of my transaction in "industry fees". When asked about it, they said that's what it is and nothing can be done. When I dug into it, updating W9 would remove this issue. Now, goo... See more

Rated 1 out of 5 stars

Someone please wake up the CEO, he allowed the compliance person free reign, and that makes it, probably, impossible to open an account if you are non us citizen based overseas. I can op... See more

Rated 1 out of 5 stars

TD able to answer question through msg. but, CS a lot of simple question they ask you to call CS. Why can't you just put your heart to reply msg instead of pushing customer to call for non-urgent qu... See more

Rated 1 out of 5 stars

This bank used to be excellent. Now not so much. I recently had my debit card info stolen off a card I never use. I reported it and they took the report and all but did not care in the slightest.... See more

Rated 1 out of 5 stars

They are the worst. They blocked every payment I received or sent without being able to provide a good reason. They don't find any solutions when we call them, they just repeat the same script over a... See more

Rated 1 out of 5 stars

I am writing this message as a long-time customer of Charles Schwab to share my devastating experience and to warn you about the serious risks associated with this company. For several years, I trus... See more

Rated 1 out of 5 stars

Thinkorswim used to be a decent platform till it was ruined by Charles Schwab. It’s basically unusable now.

Rated 1 out of 5 stars

In August of this year I opened an account online with Shwab in anticipation of money to be received from my late father's estate, also with Charles Schwab. I then received a request to send... See more

Rated 1 out of 5 stars

What a huge disappointment! After depositing so much money into my Charles Schwab account, their debit card is absolutely useless! The support is awful. What a waste of time and money! I won't trust d... See more

Rated 1 out of 5 stars

I have been a loyal customer for many years, but I've been locked out of my account due to their claim that I broke some rules which is not even in the contract. And it's been impossible to reach cust... See more

Rated 1 out of 5 stars

Had a brokerage account with Schawb for a couple years. Decided to open a bank account last week. They open the account, take my deposit, send a debit card which I activated earlier today. Tried to lo... See more

Rated 1 out of 5 stars

Steer way from this frim, they are not sincere with their services. I have been having difficulties with my withdrawals for months and till date nothing had been done. I regret ever dealing with them.... See more

Rated 1 out of 5 stars

I feel so disappointed about them lately This place used to be my favourite, but their services are gradually gotten worse over time since the take over. I wouldn't pick them over the amazing #... See more

Rated 1 out of 5 stars

Not a fantastic choice for investment purposes ! The interest rate is below average and i will like to warn others . Learning about SPLC change my financial status . They always keep there promise and... See more

Rated 1 out of 5 stars

Approach them at your own peril, I would’ve lost my life savings to them if not that Cele_stial_drifts intervened. Avoid pls

Rated 1 out of 5 stars

First thing t do is make a research I made a mistake and it cost me but all thanks to t a w n y Swift in the real time.

Rated 1 out of 5 stars

appreciate velourș-blanç all throughout the process. For never made unrealistic promises. getting almost half million back that was worth the wait.

Rated 1 out of 5 stars

𝙑𝙚𝙧𝙞𝙩𝙖𝙨-𝙧𝙚𝙙𝙧𝙚𝙨𝙨 •𝗼 𝗿𝗴 demonstrated pivotal leadership in the field of financial recovery, yielding a positive outcome for me. Strong Leadership Phrasing

Rated 1 out of 5 stars

Scam company don't trust them. I got deceived by them and they took my money!! Thankfully “ⱽᵉʳⁱᵗᵃˢ ʳᵉᵈʳᵉˢˢ 𝙾𝚛𝚐” were able to retrieved back everything

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Company details

  1. Investment Service
  2. Asset Manager Service
  3. Finance Broker
  4. Financial Consultant
  5. Mortgage Broker
  6. Non-Bank Financial Service

Information provided by various external sources

Charles Schwab offers a wide range of investment advice, products & services, including brokerage & retirement accounts, ETFs, online trading & more.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

641 reviews

5-star
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1-star


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Rated 5 out of 5 stars

They have been really good to me

They have been really good to me. Always provide great customer service and all investment products you may need. I particularly love the convenience of using any ATM in the world with zero fees. I only wish cash deposits were easier. That's the only downside.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company don't trust them

Scam company don't trust them. I got deceived by them and they took my money!!
Thankfully “ⱽᵉʳⁱᵗᵃˢ ʳᵉᵈʳᵉˢˢ 𝙾𝚛𝚐” were able to retrieved back everything

November 26, 2025
Unprompted review
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Rated 1 out of 5 stars

I have been a loyal customer for many…

I have been a loyal customer for many years, but I've been locked out of my account due to their claim that I broke some rules which is not even in the contract. And it's been impossible to reach customer support, I have sent countless emails which was ignored. Now my money is sitting in my account without been able to collect it out. Right now, all I can think about is cëntury 100 They are straightforward, transparent, and every withdrawal I've requested has been handled promptly.

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

I have used Schwab for years

I have used Schwab for years. The fees for international stock trades, 50 dollars, are absolutely grotesque greed. I will switch as soon as the the more reputable one which charges a small fee for international trades, makes it easier to sign up.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing But Outstanding Service

I've been a client for 20 years and have only experienced superior customer service. During that time, I transferred all of my brokerage accounts to Schwab to take advantage of easy access, excellent advice, 24 hour service, low to no fees, and an easy to navigate website.

I had to call them just now to help with a wire transfer problem triggered by security on my computer. The service rep talked me through an alternate approach and the wire went through. The whole procedure took about 10 minutes.

I highly recommend this bank & brokerage firm.

October 31, 2025
Unprompted review
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Rated 1 out of 5 stars

terrible customer service and treatment of customers

In August of this year I opened an account online with Shwab in anticipation of money to be received from my late father's estate, also with Charles Schwab. I then received a request to send in a hard (paper) copy of the application which I did from overseas. Fedex cost: $ 60. I then received a request to send in a signed and notarized letter of authorization which I did. Cost: $ 30. I was then told that I had to send in a copy of my ID which I did. Cost: $ 6. I was then told that the ID was illegible and that I would have to resend it which I did. Cost :
$ 7.

I funded my account last week by linking my checking account from another institution to my Schwab account and purchased some shares of stock. When I went to sign onto my account I found that I was locked out and I had to call, which I did. I was told that I was under investigation for fraud and that my shares had been SOLD and my funds were returned to my originating bank and that if I wished to proceed, I would have to write a letter of explanation and send in proof of my bank account and funds which I did. Cost: $ 7.

Instead of communicating with me or asking me for information, C. Schwab liquidated my account and accused me of fraud. I'm not sure how I could defraud myself since the funds came from my own personal account but in any case, this apparently is how Charles Schwab treats its customers. At this point, I have very little faith and confidence in Charles Schwab to hold and manage my account and to act professionally and courteously towards its customers. This has been going on for THREE FULL MONTHS. It is an outrage. They offer no solutions, no apologies and no consideration for their unprofessional behavior and attitude.

Follow up to my story: After PROVING that I have funds and that the funding account is in my name, I called three different times and finally spoke to a Schwab rep today who told me that they CLOSED my account. Once again, no call, no email, no notification whatsoever. Caveat emptor. On the plus side, I'm glad I found out how awful they are BEFORE sending in a big deposit. Disgraceful treatment and service. Quite astonishing, really. I'm glad, at least, that I found out how unprofessional and inconsiderate they are BEFORE sending them a much larger deposit. Beware and save yourself the grief that I went through.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

They dont let me move money like td…

They dont let me move money like td ameritrade used to. Trades are not free. They don't let me trade my OTC position without a phone call and charge a lot to do so. I had to call them because my OTC position disappeared completely when they took over. It's horrible. I'm so frustrated and have had enough of their horrible web service. Everything about their service and ease of use seems like TD Ameritrade transfered my account to a scam service when Schwab took over. 0 out of 10, do not open an account with them for general banking or otherwise. It's my money and I need it now.

November 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible company

Terrible company! So sad that a crappy company like this took over such a great product like think or swim platform and now we are stuck with them being a long term customer of think or swim

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

They are the worst

They are the worst. They blocked every payment I received or sent without being able to provide a good reason.
They don't find any solutions when we call them, they just repeat the same script over and over. What are they doing with this money they hold for sometimes 10 days?

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

This bank used to be excellent

This bank used to be excellent. Now not so much. I recently had my debit card info stolen off a card I never use. I reported it and they took the report and all but did not care in the slightest. Based on my lack of debit card use I think it was stolen internally. I will be moving all my accounts

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

Account frozen for security for over two weeks now

I opened an account from the UK as I was returning to the US for a job. Had the account for about a month, received and used a debit card, etc. Then made my first payroll deposit and the account was frozen. That was October 31. It is now November 18 and I can get no information whatsoever on when I'll have access to those funds. Found a local branch and provided copies of drivers license, the cashiers check I deposited and a utility bill. Their "fraud" team has had that documentation for 10 business days now and still no response whatsoever.
I had to open another account with a local bank so I could pay my rent. They suspended my account for an international payment and once I provided the required documents they had it fully functional again in 10 minutes.

October 31, 2025
Unprompted review
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Rated 1 out of 5 stars

Urgent Warning to All Customers – Charles Schwab is a Fraudulent and Criminal Operation

I am writing this message as a long-time customer of Charles Schwab to share my devastating experience and to warn you about the serious risks associated with this company. For several years, I trusted Schwab with my investments, only to have my entire portfolio – including my favorite high-growth stock – suddenly and inexplicably liquidated without any notice, explanation, or consent. The funds from these sales simply vanished, stolen by the company’s own team.
This is not an isolated mistake; it is deliberate theft, an illegal scheme, and outright fraud.Charles Schwab operates like a criminal organization, arbitrarily seizing customer assets regardless of how long you’ve been with them. They even forced changes to my private account password, cutting off all access while they emptied my holdings. What they have done is a crime – robbery disguised as brokerage services.
I worked tirelessly for years to build my savings, and in one ruthless act, this fraudulent company wiped it all out. No customer is safe. If you value your hard-earned money, please act immediately: withdraw your funds and move your business to a reputable, regulated platform.

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

First thing t

First thing t do is make a research I made a mistake and it cost me but all thanks to t a w n y Swift in the real time.

November 8, 2025
Unprompted review

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