Carpet & Tile Mart Reviews 1,092

Excellent customer service, we had a tile project at a house we bought. Unfortunately the tile we picked had been discontinued. Contractor ordered just enough to do our job. We decided it looked so g... See more

Angie is the best. She went above snd beyond the call of duty in some “different” requests I made. Like changing my mind about color - same style and days from shipping. And helped make the shippin... See more

I found this rug at a local furniture store priced higher than I wanted to spend. Checked online and found exact rug at Carpet and Tile Mart for 30% less. Order arrived on time and the rug is beautifu... See more

We had an excellent experience when working with Dee at Carpet Mart. She was informative and helped us select carpet and luxury vinyl for our basement. She was pleasant to work with and gave us good a... See more

Love the oriental rug we purchased however communication of the pitches and delivery of this item was very poor. Never receive email or call about the shipment and delivery process and had to call mul... See more

Great service from start to finish. Easy to order, clear and prompt updates on order status and shipping. Also I failed to add the website coupon before paying on line but they gave me the discount... See more

We had a great experience from the start! Mark J. greeted us near the door and helped us find exactly what we were looking for. He gave us time to browse and provided feedback when we asked for it. Ou... See more

This is the first time ordering a rug online. Weather storms made it difficult to get out. I have a large oriental area rug and wanted a smaller 5 by 3 rug for the entrance to the room. I knew manu... See more

Easy ordering and crazy fast delivery. I purchased this rug for my family room seven years ago and was thrilled to find it is still available. We relocated once again, and our new home demands a roun... See more

The communications with this company was wonderful! Constant contact and my order even came in 3 months early. Would definitely recommend.

Great job. Provided good communication and quick delivery. I’m impressed and would use them again.

We ordered a box containing 44 tiles. 22 tiles in the box were broken. I contacted customer service and their response was stellar. They were quick to respond and mailed me another box of tiles within... See more

Rug came on time, very good price and quality. No surprises as to pattern or color. I had purchased two other smaller area rugs with the same pattern a couple of years ago but I wanted to size up. I w... See more

Rug is perfect, exactly as shown. Shipping was free, BIG plus for a 9x12 rug. Customer service (a real person, easy to communicate with located in the US) was awesome. Experience was exceptional, star... See more

My experience was fantastic, I received a beautiful rug. Also the rug was rapped in a very secure plastic to keep it perfect,if you want a beautiful rug, Carpet and Tile Mart is the place to go!!!!

Website was easy to navigate. Once decision was made, placing the order was simple and all info was clear. Fulfillment was extremely fast.

Customer service was very patient as she helped me figure out the best way to use the 10%off as a first time customer. I already received my rugs and I am quite happy with my selection and the price!

I ordered 2 rugs from Carpet & Tile Mart - first delivery came really fast, and I loved that! Second bigger area rug (exact same one as first) was sadly back ordered about a month. That wasn't their... See more

I would have liked an estimated delivery date (or number of weeks) at the time of purchase. I checked tracking frequently. The rug is beautiful.

I was skeptical about buying a carpet online. Choose this rug and read all the reviews. I was pleased. This rug is even more beautiful in person. Would highly recommend.

I was looking for a specific area rug, I order it through somewhere else to find out it was no longer in stock. I then found it on Carpet & Tile.. I contacted them to make sure they had it before I p... See more

The purchasing process was easy and I received my rug in a much faster time than stated.

I ordered 3 different size runners and was pleasantly surprised how quickly I received them. Carpets were exactly what I wanted.

Fast shipping and BEAUTIFUL rug! I couldn't be happier with my purchase! It completely transformed my office, and I'm thrilled with it!

Super easy to look at various colors and styles of carpets and ordering. It's all very easy and delivery is quick.

Color matched perfectly with the larger size I had already ordered. It was perfectly wrapped. Delivery took a bit longer than expected.

I love the rug. It came on time. It was packaged. Great I had to call customer service for something and he was just wonderful. I would definitely order from them again.

I like the rug a lot, it took a long time to get it. I had to call a few times to check on the order. I wish when I checked on it on line it game more information rather than just day processing it... See more

Courtesy directness when I called honesty they got my carpet out almost immediately that day and the driver that delivered it I was so thrilled. Excellent excellent

Our online order was placed easily and delivered on time. Would order again from Carpet & Tile Mart

Great place to shop. The staff are very helpful. They go above and beyond to help you get your out of stock products. I really enjoyed shopping with carpet and tile mart.

Fast service and free shipping solved a problem to match tile that was needed on a tile job in progress.

I absolutely love the rugs I ordered. The price was amazing and shipping was really fast!!

The product is exactly what we wanted. The price is very competitive and delivery was prompt!

Customer service is wonderful. I experienced a level personal service that is above and beyond for this day and age and especially for an online purchase.

Great selection, Easy ordering, good inventory, shipped and delivered without any issues.

Ease of ordering and fast delivery AND the rug looks great.

The carpet was exactly as it was shown on the website. The delivery was quick and it all went smoothly.

Received order in 7 days. Smooth transaction and will recommend to others.

My shopping experience with Carpet & Tile Mart was good because their website was simple to use, their communication was efficient, and they very good at updating the status of my order.

Great service and product.

Fast delivery and beautiful carpet rug.

Thank you so much Angie. I received my rug today. I am so very happy and they are beautiful. Thank you enough for everything. I love it and I’m sure I’ll be ordering again. I’ll give you a great ratin... See more

Quick delivery. Accurate colors on website. Easy returns on previous orders. I couldn’t ask for anything better!

I bought 2 large area rugs from the Lomax Carpet + Tile Store in Pottstown and am very pleased with the service I received. When one Rug was too long, they offered to cut it to my desired size and bin... See more

Company offered tile that we really wanted and were having a hard time finding elsewhere at a very reasonable price.