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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the high quality and softness of the products, especially loungewear, pajamas, and robes. People find the website easy to navigate, with detailed product descriptions and helpful sizing information. A significant number of reviewers highlight the fast shipping and timely delivery. Many customers are pleased with the fit and comfort of the items, with some noting that the materials are perfect for everyday wear. However, some consumers report issues with orders, such as missing items or incorrect products being shipped. Several reviewers mention difficulties with sizing, noting inconsistencies across different styles. Customer service receives mixed feedback, with some praising the team's responsiveness and helpfulness, while others express frustration with long wait times and difficulties in resolving issues like returns and refunds. A few people have experienced delays in delivery and lack of tracking information, leading to dissatisfaction.

Based on these reviews

Rated 4 out of 5 stars
Verified

Quick turn around time and early access to view and access to upcoming sales. Definitely need to have more in medium and large because those seem to sell out relatively fast. Also, there hav... See more

Rated 4 out of 5 stars
Verified

I love these shapers. This time the shipping was super fast, I appreciate that! I ordered a Medium Over The Knee shaper, and it fits fine but it seems Skims has shortened the leg a bit and it doesn't... See more

Rated 4 out of 5 stars
Verified

Love skims. The quality is great. The colors and products are great. Fast shipping and delivery. The only issue I have is sizing. The sizing is all over the place. A Large bra in one style is complete... See more

Rated 4 out of 5 stars
Verified

Experience was great however product was not for me. It was final sale so I have no use for it.

Rated 5 out of 5 stars
Verified

I purchased the new Nike Skims collab and I absolutely love the clothes!! I’ve been really loving the color brown and the dark sepia, phoenix, and espresso colors are so rich and beautiful! Every item... See more

Rated 2 out of 5 stars

Ordered 4 items on 22nd November. One package was delivered in a timely manner, which included 1 item! 3 items are in another package, which has zero tracking information available. Skims Customer... See more

Company replied

Rated 5 out of 5 stars
Verified

Finding the item I wanted was fast and easy. My favorite is that the site shows the size that the model is wearing and it shows multiple size models as well. The checkout is seamless and the items it... See more

Rated 5 out of 5 stars
Verified

As a curvier, active women, SKIMS provides an unmatched level of comfort and protection. I work in a manufacturing plant and am always on the go. I can be ready for anything and feel sexy while doing... See more

Rated 5 out of 5 stars
Verified

I love shopping at Skims! Their website is so easy to navigate, maybe too easy because I’ve been placing orders weekly! I have tried many different brands but Skims is my favorite. The quality of the... See more

Rated 5 out of 5 stars
Verified

I order a lot on line. Skims website and delivery service is the best there is. My package arrives from the US to Ireland quicker than anything I order on an Irish or other European country, every s... See more

Rated 5 out of 5 stars
Verified

Im completely obsessed with EVERYTHING Skims! I have literally replaced my entire wardrobe and its now all Skims. All my sweaters, hoodies, sweatpants, jackets, undies, bras, tshirts, long sleeve shir... See more

Rated 3 out of 5 stars

The skims bodysuit is great However! The teeny tiny little area for going to the bathroom is way too small and if anyone needed to do more than tinkle, you would literally have to take the whole contr... See more

Company replied

Rated 2 out of 5 stars
Verified

My original order was not delivered correctly. I was sent the wrong color/size bra and my original color, onyx, was sold out so had to get another color. The return process was easy and refund quick.... See more

Company replied

Rated 3 out of 5 stars
Verified

The bra I ordered is on of my favorites, I ordered 3 in different colors. My complaint is the I ordered all the same size and they are all labeled as 32 D but they are all different lengths. I tried t... See more

Company replied

Rated 2 out of 5 stars
Verified

I was asked to join with my email address and phone number to get the 20 and 30% off, I entered the information but when I placed the first order for $200.00 I didn't get the discount. Next day I trie... See more

Company replied

Rated 5 out of 5 stars
Verified

Skims allows everyone to buy anything there (provided it’s not sold out) the products last and wear well. There’s quality behind them. The shipping is reasonable time wise. Sale items are amazing deal... See more

Rated 5 out of 5 stars
Verified

One of my fav shop in the last year. Comfy, cute, life style. Thank you The only issue facing lately is with DHL that delays deliveries for many days in my country (cyprus). There is no other co... See more

Rated 5 out of 5 stars

Skims has great products and even better customer service. I had issues with figuring out my sizing and their customer service agents were really good helping me decide what would fit me best. Besides... See more

Rated 3 out of 5 stars
Verified

I don’t think I’ll be ordering online anymore. I have such a hard time finding the perfect fit. Unfortunately I don’t live close to a skims retail store but if I’m ever able to get the opportunity, I... See more

Rated 5 out of 5 stars
Verified

The pants are perfect! These are my new favorites because of the length. I absolutely love how long they are. I'm obsessed with the spruce and red colors! The cami is a great material, super thick and... See more

Rated 5 out of 5 stars
Verified

I had received extra items in my shipment. I reached out to let your team know & ask how to return. I was concerned that your inventory would be off or someone who made the error might not realize... See more

Rated 3 out of 5 stars
Verified

We needed exchange pet sweater and was charged an additional $32 for new size including shipping back chargers we were imposed on. So instead of paying 30. With free shipping on order 300$ or more... See more

Rated 5 out of 5 stars
Verified

Had a really good experience. Bought several things and all came on time, packaged nicely. Love what I bought. Beautiful brown bra and two Lacey pj sets.

Rated 5 out of 5 stars
Verified

Excellent customer service. I saw there was a 15% off discount, but I couldn’t find the code. Customer service got back to me immediately. The shipping was super fast too. Love our Skims pj's. I bough... See more

Rated 2 out of 5 stars

Trying to get a refund is almost impossible. They receive the goods but unless you chase them, they don’t take any action. This has happened twice to me now. Shouldn’t be this difficult to return an o... See more

Rated 2 out of 5 stars

Everything excellent but returns not so good . Returned over a month ago two packages. They don’t email back and chat unavailable @skims

Rated 3 out of 5 stars
Verified

Love the product as always. But a portion of my order arrived missing, and when trying to reach out to customer service multiple times the wait time ranged from 30-45min each time. Unfortunately, the... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to purchase, great pictures to see the product and easy to naviage the website and learn all the details, especially the materials and fit. They fit great and are the perfect blend of cotton/... See more

Rated 5 out of 5 stars
Verified

Every order is shipped promptly. The materials used are so soft. I find myself coming back to the site to purchase often.

Rated 5 out of 5 stars
Verified

I love skims-high quality PJs and loungewear for both men and women! I’ve never really had an issue that wasn’t able to be addressed by customer service.

Rated 5 out of 5 stars

I recently had an excellent experience with the SKIMS customer service and wanted to share my appreciation. The team was truly committed to helping me. I feel genuinely valued as a customer and will... See more

Company replied

Rated 5 out of 5 stars
Verified

Skims stays winning. I’ve been with them since launch, and they’ve never missed. The snatching, the silhouettes, the comfort — everything. No surprise 75% of my wardrobe is Skims. And yes, when people... See more

Rated 5 out of 5 stars
Verified

Everything in my order was amazing as always minus the facts I was missing an item out of my order but they gave me a refund for the item. But everything fit well and was very comfortable

Rated 5 out of 5 stars
Verified

The fastest delivery from Skims with the most beautiful and practical clothes. Will definitely buy again!

Rated 5 out of 5 stars
Verified

Love the material. Slightly tighter than I’d like but overall great buy.

Rated 5 out of 5 stars
Verified

I love shopping with SKIMS. It’s my favorite brand. The fabric is always so soft and high quality.

Rated 5 out of 5 stars
Verified

Always enjoy to shop Skims n extremely satisfied with their customer service, reply fast and professional, always solve problems right away, their team are awesome!!!

Rated 5 out of 5 stars
Verified

Shipping and handling was well done. Product is as described. Will order more in the future.

Rated 5 out of 5 stars
Verified

I Oder from skims all the time and I’m an onyx member . I love the quick shipping using UPS and love the quality of the products !!!

Rated 5 out of 5 stars
Verified

I absolutely love the Skins shopping experience and the delivery is fast thank you

Rated 5 out of 5 stars
Verified

The unisex robe is so soft and warm that I wrap myself in it every single evening. The fit is clearly oversized, so I recommend choosing a smaller size than usual. Absolutely love it!

Rated 5 out of 5 stars

Was nervous about ordering with skims after reading all the bad reviews they have. However I really wanted a pair of there joggers so I went ahead and ordered. When receiving my parcel it has been op... See more

Rated 5 out of 5 stars

Was a bit concerned reading the reviews which i read after i placed my order! Order didn’t seem to be progressing so i chased it via email. I got the usual we will update you email and then nothing... See more

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Company details

  1. #85 of 136 best companies in Women's Clothing Store
  2. #29 of 46 best companies in Activewear Store
  3. #229 of 425 best companies in Clothing Store
  4. #18 of 23 best companies in Underwear Store

Contact info

3.7

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Poor Returns Support for International Clients

Attempting to process a return for almost 3 weeks. Website is not allowing a return label to be generated which I have requested manually, it was incorrect and DHL refused to accept it. I have now been attempting to contact for 4 days to get the correct label with no response. Poor returns support for international clients.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great wep site

Great wep site. Quality is great wife always looks great in any of products. Enjoyable experience every time

December 1, 2025
Rated 1 out of 5 stars

Extremely Poor Customer Service & Undelivered Order

I’m very disappointed with my experience with Skims. My order was never delivered, yet the courier marked it as being left in an “enclosed porch” — which I don’t even have. I opened an investigation with the courier myself and have received no response from them beyond the communication I’ve already sent to Skims.
Despite this, I’ve had to repeatedly chase Skims for updates. I was misinformed twice, reassured of two separate outcome dates that both passed, and I’ve still received no resolution. Every step of the process has been initiated by me, not Skims, even though the responsibility clearly lies with them.
I’ve provided all the evidence requested, including proof from the courier that I never received the parcel, yet Skims has not taken ownership of the situation or offered a timely solution.
At this point, the lack of communication and action is unacceptable. I expected far better from a brand of this size. I would caution others to be aware of their customer service issues before ordering.

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

I returned two items a month ago via…

I returned two items a month ago via their return label/process and they appear to have disappeared I have no responses to any of my emails apart from an AI standard email, the chat function doesn't work on the website and there is no other way to contact them. These items are expensive were returned in their original packaging unworn and in pristeen condition. They say 10 days, it's now 30. What appears to be a well orchestrated return process falls flat when there is an issue outside of the US. I just want my money back.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

If I could I would give 0 stars

If I could I would give 0 stars. I made an order on November 20th and it never left the warehouse. When I reached out to skims through their help email I never got a response. I sent 2 emails inquiring about the status of my order and as of today I haven’t gotten a response about either email. I tried their help chat option and waited an hour before getting any type of response. I asked for the status of my order and instead of giving me any info they just cancelled my order. I never asked for it to be cancelled. For what they charge this is the worst customer service I have ever received. I asked for a phone number to call and they said there is no phone number. Buyer beware that there is no guarantee you will actually get what you ordered.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Happy Shopper

Finding the item I wanted was fast and easy. My favorite is that the site shows the size that the model is wearing and it shows multiple size models as well. The checkout is seamless and the items it suggests to add on always makes sense and I really like to see the frequently bought together options.

November 26, 2025
Rated 5 out of 5 stars
Verified

Nike Skims

I purchased the new Nike Skims collab and I absolutely love the clothes!! I’ve been really loving the color brown and the dark sepia, phoenix, and espresso colors are so rich and beautiful! Every item is so unique and different from all the other athletic brands which is ultimately why I purchased! Also, I love that the colors are neutral and not crazy prints or colors! The material is super comfy but also functional! I can’t wait to purchase more in the future!

November 29, 2025

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