Quick turn around time and early access to view and access to upcoming sales. Definitely need to have more in medium and large because those seem to sell out relatively fast. Also, there hav... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #85 of 136 best companies in Women's Clothing Store
- #29 of 46 best companies in Activewear Store
- #229 of 425 best companies in Clothing Store
- #18 of 23 best companies in Underwear Store
Contact info
Los Angeles, United States
- skims.com
Replied to 8% of negative reviews
Typically replies within 1 week
Poor Returns Support for International Clients
Attempting to process a return for almost 3 weeks. Website is not allowing a return label to be generated which I have requested manually, it was incorrect and DHL refused to accept it. I have now been attempting to contact for 4 days to get the correct label with no response. Poor returns support for international clients.
I haven’t received my full shipment 😕
Love skims!
Great wep site
Great wep site. Quality is great wife always looks great in any of products. Enjoyable experience every time
Extremely Poor Customer Service & Undelivered Order
I’m very disappointed with my experience with Skims. My order was never delivered, yet the courier marked it as being left in an “enclosed porch” — which I don’t even have. I opened an investigation with the courier myself and have received no response from them beyond the communication I’ve already sent to Skims.
Despite this, I’ve had to repeatedly chase Skims for updates. I was misinformed twice, reassured of two separate outcome dates that both passed, and I’ve still received no resolution. Every step of the process has been initiated by me, not Skims, even though the responsibility clearly lies with them.
I’ve provided all the evidence requested, including proof from the courier that I never received the parcel, yet Skims has not taken ownership of the situation or offered a timely solution.
At this point, the lack of communication and action is unacceptable. I expected far better from a brand of this size. I would caution others to be aware of their customer service issues before ordering.
True to size
True to size, great prices. Fast shipping, and product quality is always 10/10 when ordering off SKIMS
I returned two items a month ago via…
I returned two items a month ago via their return label/process and they appear to have disappeared I have no responses to any of my emails apart from an AI standard email, the chat function doesn't work on the website and there is no other way to contact them. These items are expensive were returned in their original packaging unworn and in pristeen condition. They say 10 days, it's now 30. What appears to be a well orchestrated return process falls flat when there is an issue outside of the US. I just want my money back.
Great material…wish you offered NUDE
The boy shorts fit ok but I wish they had more generous coverage in the fanny. They wear well and wash well.
I just don’t understand why they don’t offer the color NUDE!
This is the second year in order the…
This is the second year in order the gift boxes with my order and never received them.
Great products
The quality of the items I purchased are excellent. They are made well and I’ll always shop SKIMS.
I’m not a size 0…and I’m not a fan of…
I’m not a size 0…and I’m not a fan of this family…with that said… I have loved each pieces of clothing I’ve purchased thus far…maybe a coupon would not hurt. lol
All the purchases I did was soooo good…
All the purchases I did was soooo good I love everything I bought thank you
Everything great
I did not place th order was not able…
I did not place th order was not able to cancel order
If I could I would give 0 stars
If I could I would give 0 stars. I made an order on November 20th and it never left the warehouse. When I reached out to skims through their help email I never got a response. I sent 2 emails inquiring about the status of my order and as of today I haven’t gotten a response about either email. I tried their help chat option and waited an hour before getting any type of response. I asked for the status of my order and instead of giving me any info they just cancelled my order. I never asked for it to be cancelled. For what they charge this is the worst customer service I have ever received. I asked for a phone number to call and they said there is no phone number. Buyer beware that there is no guarantee you will actually get what you ordered.
Happy Shopper
Finding the item I wanted was fast and easy. My favorite is that the site shows the size that the model is wearing and it shows multiple size models as well. The checkout is seamless and the items it suggests to add on always makes sense and I really like to see the frequently bought together options.
All of it!!!!!
Bad company to deal with.we sent them…
Bad company to deal with.we sent them to update the address 10-15 times emails but still nothing happens.just make it simple REFUND the money. No need to keep wasting time.
Never buy here again
Nike Skims
I purchased the new Nike Skims collab and I absolutely love the clothes!! I’ve been really loving the color brown and the dark sepia, phoenix, and espresso colors are so rich and beautiful! Every item is so unique and different from all the other athletic brands which is ultimately why I purchased! Also, I love that the colors are neutral and not crazy prints or colors! The material is super comfy but also functional! I can’t wait to purchase more in the future!
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