Very fast and thorough service; very much appreciated. my only issue is my interest rate...hoping it can be lowered at some point during my loan and lowering the payment
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About SoFi
Written by the company

SoFi has the all-in-one financial app to help you save, spend, earn, borrow, and invest your money—and protect what matters.
Over 5 million SoFi members bring their ambitions to life with help from products like:
- Student Loan Refinancing
- Personal Loans
- Mortgage Loans
- Private Student Loans
- Investing
- Banking
- Credit Cards
- Insurance
Plus, SoFi membership includes exclusive perks and benefits other fintech apps can't match.
- One-on-one career coaching
- Timely member events
- Helpful online community
- Financial insights
- Exclusive rate discounts
INVESTMENTS ARE NOT FDIC INSURED • ARE NOT BANK GUARANTEED • MAY LOSE VALUE
Terms and conditions apply. SoFi Checking and Savings offered by SoFi Bank, N.A. Loans originated by SoFi Bank, N.A., NMLS #696891 (www.nmlsconsumeraccess.org). Equal Housing Lender. Brokerage products offered through SoFi Securities LLC, member FINRA/SIPC. SoFi Securities LLC is an affiliate of SoFi Bank, N.A. Advisory services are offered through SoFi Wealth LLC, an SEC-registered investment adviser. The SoFi Credit Card is issued by The Bank of Missouri (TBOM) (“Issuer”) pursuant to license by Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. SoFi Bank, N.A. Member FDIC. ©2023 Social Finance, Inc. All rights reserved. Information as of April 2023 and is subject to change. LND23-1216150

Contact info
United States
- mobilesupport@sofi.com
- sofi.com
Hasn’t replied to negative reviews
This company is very easy to deal with…
This company is very easy to deal with and get a loan. The process is very simple and fast. I highly recommend them!
Best loan offer!
Hands down, this was the fastest and most excellent loan service I’ve experienced. I even approached my longtime bank, where I’ve had my mortgage in the past and have been banking for years, only to be offered a higher interest rate and less favorable terms. I was very satisfied with the service and the offer from So-Fi. I shared my experience with family and friends, and they couldn’t believe the deal I received. Thank you for making a difference with such a customer-friendly app. I’m a happy customer!
SOFI will mislead you and then not honor what they told you
We were evaluating who to refinance $90,000 of undergraduate student loans with in October 2025. We called SOFI in October 2025 to verify and confirm that if our daughter went to graduate school, that her new loan with SOFI could be “deferred” at that time. We were told YES by SOFI.
When contacting SOFI to proceed with paperwork for the deferral this December 2025, we were informed last week that “deferral” means you can defer the “principal” portion of the payment but must begin paying the “interest” portion this month. We were shocked. We filed a complaint. They listened to the recorded call and 100% agree that that disclosure was NOT made, and we WERE told the entire “payment” would be deferred. However, we were then told that the person that told us that on a recorded call last October was not in the correct department to be able to make that statement, that they had made a mistake and that person should have transferred the call that day to the proper department and had they done so, we would have been provided a different answer. So, they admit 100% that they made the mistake yet refuse to honor what we were told.
On 12-8-25 the rep from SOFI that was evaluating our complaint (who had listened to the call and agreed with us that we were misled) called to tell us that his request was turned down attempting to correct the situation. He apologized and said it was out of his hands and that there is NO WAY at SOFI to speak to anyone above him to further dispute how we were misled. All he offered to do was provide the contact for the SOFI legal department.
We then received a 12-8-25 follow up email from the SOFI rep that contradicts what he said on the phone and contains an outright lie about how we were lied to on a recorded call in October 2025.
Our advice: do NOT do business with SOFI, as they cannot be trusted.
It was a very cumbersome process
It was a very cumbersome process. A lot of back and forth to get the application completed. Customer Service was somewhat helpful. It took over a week to get approved. Was asked for a 1099 for confirmation of income and then was told they couldn’t use the information towards the application. Asked the same for the co-borrower
the application was painless and quick.
I attest to the transcendent value of…
I attest to the transcendent value of 𝙑𝙚𝙧𝙞𝙩𝙖𝙨-𝙧𝙚𝙙𝙧𝙚𝙨𝙨 •𝗼 𝗿𝗴 role in the successful disentanglement of my assets from legal impasse.
I got a preapproval
I got a preapproval. I answered some questions about my finances and income, and that was it. SoFi gave me several options on payments and interest, and I just chose the right one for me. It was a very easy and simple process.
f you want to lower your APR and your financial burden.
It arrived when I needed it most, and yet it was much better than other loans offered, and the flexibility of doing everything online without having to go to an office allowed me to refinance my old loan and have cash in hand to pay off my credit cards. I can only say that it is highly recommended if you want to lower your APR and your financial burden.
I’ve always gotten loans offers in the…
I’ve always gotten loans offers in the mail & it was never the right time. Just so happens I wanted to concentrate my bills & I was able to take advantage of a pretty low & decent interest rate & it was very easy with the website & with easy instructions to follow it made it easy to apply. The funds transferred very quickly once approved. I highly recommend if someone was interested in a loan
It’s was so good more people need to…
It’s was so good more people need to try this
Horrible company they preapproved me…
Horrible company they preapproved me with loan they did hard inquiry , then they rejected me be careful they says will make soft inquiry but in fact they will damage your credit score with hard inquiry
ease of use and awesome experience
Ease of online application process and…
Ease of online application process and quick responses and results, Thank you.
Easy Process
everything was simple and easy and didn’t take too long to get processed.
The loan process was quick and easy to…
The loan process was quick and easy to understand. I would definitely recommend SOFI to anyone looking for a loan.
SoFi is a joke unless you have bad/fair…
SoFi is a joke unless you have bad/fair credit, a gazillion loans and a bunch of loans and stuff with a low credit score then you get a hassle.
I was reading an article that said it is easy to get a loan from SoFi, so I decided to apply for$5,000 (Five Thousand) to do some improvement to my home. I have very good credit with a 792 score with Experian, the credit report they use.
The person in the article had a 736 score and got approved for $58,000 (Fifty-Eight Thousand.) So, I am thinking with my 792 score, a mortgage that has never missed a payment in 15 years (the life of the mortgage), 1 credit card with no missed payments, no hard inquiries in over a decade, 2 paid off accounts with zero missed payments, no derogatory marks, I would be approved for a measly $5,000. I though my record showed I am fiscally responsible.
Shocker I was DECLINED.
Reason: I did not have enough open accounts!
So, in order to get a loan, apparently you have to live above your means at all times! I could not help but laugh. This was such a waste of time. They need to state up-front that only people who are in financial difficulty with a bunch of open credit cards or plagued by debts should apply. Ridiculous.
Conclusion: SoFi is a waste of time!
Good way to work on fixing my credit…
Good way to work on fixing my credit more but charging $700.00 plus intrest on a loan seems too much.
SoFi is awesome!…
The application process couldn’t have been easier and the follow up is excellent. It makes you feel like they really care and want you to succeed. SoFi rocks!
Never thought of the say I'll be giving…
Never thought of the say I'll be giving sofi a bad review but after 10 years with sofi here comes my nightmare after sending 668 to my external bank it got returned and sofi don't know where my money is.
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