Spring Step Shoes Reviews 385

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their exceptional quality and perfect fit. Consumers appreciate the ease of ordering and the wide variety of shoes, boots, and bags available. People also find the shoes exceptionally comfortable, often emphasizing that they can wear them immediately without needing to break them in. The business is also commended for its excellent delivery service and helpful staff. Reviewers report that orders arrive promptly and that customer service representatives are quick to resolve any issues professionally. Consumers also appreciate the easy and free exchange policy, which makes it convenient to find the perfect fit and style when buying shoes online.

Based on these reviews

Rated 5 out of 5 stars
Verified

I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... See more

Company replied

Rated 5 out of 5 stars
Verified

The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... See more

Company replied

Rated 5 out of 5 stars
Verified

The employees are wonderful in Philadelphia premium outlets, love the shoes, I do not like to purchase thru mail because I don’t feel it’s right to charge that fee to ensure u get your shoes

Company replied

Rated 5 out of 5 stars
Verified

I feel like Spring Step understands that buying shoes online requires a certain amount of experimentation for fit and style, and therefore makes exchanges easy and free. The processing time is good, t... See more

Company replied

Rated 5 out of 5 stars
Verified

The website is very easy to navigate. The variety of shoes, boots, and bags is huge! I like Spring Step Shoes primarily because the are consistently the most comfortable shoes I've ever worn! And the... See more

Rated 5 out of 5 stars
Verified

Excellent service by Kim (?) in the store at Jackson Outlets, Jackson, NJ! She suggested and pulled my sizes until I found the perfect shoe. As an artist myself, I LOVE the creative decorations and s... See more

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Rated 5 out of 5 stars
Verified

I have never had a bad experience with this company. The products are beautifully made regarding style, comfort, true to size and delivery time. Once I discovered this shoe source I have purchased all... See more

Rated 3 out of 5 stars
Verified

Shoe selection is great. Prices are not and I'm fully aware that you get what you pay for. However, you are charged to have the option of a "Free Return" which is misguided at best. I needed to r... See more

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Rated 4 out of 5 stars
Verified

The shoes themselves are excellent. The shipping time was also excellent. The shipping/tracking info emails were misleading and came much later than you’d expect. I think the email that said my order... See more

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Rated 5 out of 5 stars
Verified

I was able to find comfortable shoes that didn't look orthopedic. I was always a consumer of designer shoes (Chanel, Lanvin, Gucci, etc.) but found I could wear a heel bought on Spring Step that wasn... See more

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Rated 5 out of 5 stars
Verified

I've ordered from Spring Step several times now. Ordering is very easy, and the shoes are great quality and comfortable. My most recent purchase was a bit more difficult, but I emailed customer servic... See more

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Rated 5 out of 5 stars
Verified

Absolutely beautifully crafted artistic, comfortable boots! Obviously designed and sewn with love of perfection, and creative ingenuity, Old World touches from seaming, inside comfort cushioning. Ant... See more

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Rated 5 out of 5 stars
Verified

I already owned a more casual pair of this brand but I need something dressier to wear with a floor length dress. I found this nice, strappier style, and am thrilled it is as comfortable and secure f... See more

Rated 5 out of 5 stars
Verified

The quality of shoes I ordered is excellent….I needed to exchange one of the pairs for one size larger and the refund/exchange page on the site did not work for me. I called the company directly and t... See more

Rated 5 out of 5 stars
Verified

My order for L'artiste Adodora-prit Plum shoes was shipped and arrived on time, as indicated on the order. These charming shoes are true to size and the quality matches what is shown in the pictures.... See more

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Rated 5 out of 5 stars
Verified

I find Spring Step leather shoes distinctive and well made. I ordered these Lazarlos from Spring Step's online store. Shoes came on earliest possible date predicted. They were comfortable and were the... See more

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Rated 5 out of 5 stars
Verified

Cute shoes! Ordered the normal size I always order from Spring Step Shoes but this one was too big. Called for some assistance, talked to a great, helpful agent who guided me on how to exchange for... See more

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Rated 4 out of 5 stars
Verified

I absolutely adore spring step and they have been the sole suppliers of all my work shoes. I've bought multiple pairs of several designs just to have one in every color and they're always my go-to.... See more

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Rated 5 out of 5 stars
Verified

My wife is so particular about shoes. We found these shoes for sale during our RV travels in New Mexico. She liked them so much that we bought four pairs in different colors. She absolutely loves thes... See more

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Rated 5 out of 5 stars
Verified

The shoes I ordered didn’t fit so I needed to return them. Customer service responded immediately and refunded my payment once they received my shoes back. The quality of Spring Step shoes is excell... See more

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Rated 5 out of 5 stars
Verified

Always an excellent experience at Spring Step. They take great care of online customers in every regard and their shoes are epic! I’m exceptionally pleased that I found you!

Company replied

Rated 4 out of 5 stars
Verified

Thank you for having vegan friendly options. I'll note that I would call the boots I bought are on the narrow side. I'm keeping them because they are otherwise very comfortable and maybe they'll give... See more

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Rated 5 out of 5 stars
Verified

When I had confusion with my order, members of the customer service d team were incredibly helpful and prompt. All of the shoes I’ve tried from Spring Step are so comfortable and I love that they’re m... See more

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Rated 5 out of 5 stars
Verified

The shoes I ordered arrived on time and were perfect. Absolutely the most comfortable heels I have ever worn. I was able to stay in them all night and dance at a wedding. I am actually going to buy th... See more

Company replied

Rated 5 out of 5 stars
Verified

I love spring step shoes! They are so comfortable and I csn just put them on and wear them without having to break them in. I've had surgery on both feet and have a hard time finding shoes. I can coun... See more

Rated 4 out of 5 stars
Verified

The shoes are great--my second pair. Quality construction, stylish and comfort! Love the color too. BUT the box was severely damaged & partially open. Thank goodness the shoes were not affected.

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Rated 5 out of 5 stars
Verified

The boots are beautifully made, and they were delivered fairly quickly. They’re extremely comfortable! Looking forward to wearing them on many occasions… Thank you!

Company replied

Rated 5 out of 5 stars
Verified

This was my first order from Spring Step Shoes although I have purchased shoes from the L'Artiste line elsewhere. I wear a size 5 which is hard to find but Spring Step had an abundance. The shoes r... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m the biggest fan of spring step shoes, I love them for the creativity and the comfort. Honestly I can’t buy them as much as I would like, 3 autistic kids and one income family with bills, that trum... See more

Company replied

Rated 5 out of 5 stars
Verified

Have bought many L'Artiste shoes. The leather quality is excellent, the look is so creative. Comfortable too. Sizing is spot on. Especially love the Dezi flats. Have them in black and red. Thanks

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Rated 5 out of 5 stars
Verified

Excellent & very prompt customer service Love their unique styles & designs Quality shoes &boots that are always very comfortable Thank you! Deb

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Rated 5 out of 5 stars
Verified

Always love L’Artiste shoes but the last pair I purchased was just too narrow so unfortunately I had to return. Had no issues at all, Spring Step customer service is a 10+

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Rated 4 out of 5 stars
Verified

I am exchanging a pair of summer shoes due to a manufacturing defect but it’s been a long process. By the time I get the new ones it will be too cold outside to wear them.

Company replied

Rated 5 out of 5 stars
Verified

I have been a frequent customer with Spring Step for greater than 10 years and continue to be superbly loyal and incredibly happy with EVERY ASPECT OF SPRING STEP. The selections, variety, outstandin... See more

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Rated 5 out of 5 stars
Verified

The quality and the fit of both pictures of boots are spectacular. Normally, I take a six these were on sale and they were both fives and they fit perfectly. The craftsmanship really is the differenc... See more

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Rated 5 out of 5 stars
Verified

Absolutely love my shoes. They went beyond my expectations! The fit is spot on. Exactly what I need and have a hard time finding. The colors are so vivid and Absolutely 💯 beautiful. From ordering... See more

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Rated 5 out of 5 stars
Verified

I had an error with my order and it was quickly resolved. I spoke with a real person who was super friendly and helpful. A very pleasant surprise. I’ll be ordering from them without hesitation.

Company replied

Rated 5 out of 5 stars
Verified

We visited the shop in Branson MO and the saleswoman was helpful and friendly. I bought brown leather clogs with beautiful, subtle flowers that are comfortable and I constantly get compliments on them... See more

Rated 5 out of 5 stars
Verified

Love the unique boots. Always fits true to size. Better for a narrow width which is good for me. Comfortable. The store manager is knowledgeable, professional and friendly.

Company replied

Rated 5 out of 5 stars
Verified

The salesperson was extremely nice and patient with me. She also found my size and matched my shoes with my outfits.

Company replied

Rated 5 out of 5 stars
Verified

Great selection of very unique quality shoe styles, I will break the bank if I go in there too much because I just love their shoes! So comfortable, L'Artiste is a work of art on your feet!

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Rated 5 out of 5 stars
Verified

Comfortable shoes, sandals and boots. I've been purchasing Spring Step and L'Artiste for a few years now. I love the unique styles and prints. I like a slightly higher heel and platform and found th... See more

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Rated 5 out of 5 stars
Verified

I ordered two pair of boots. Great fit, good customer service. I would have liked a sale price or discount especially for returning customers .

Rated 5 out of 5 stars
Verified

These boots are awesome! They look amazing and fit great. I’m a solid US women’s size 10 and I usually get a 41 in European size but other purchasers had said they ran a little short so I got size 42... See more

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Rated 5 out of 5 stars
Verified

Best shoes I have ever purchased. Wear them right out of the box. They are comfortable, beautiful, and all around great shoes. I always get compliments when I am wearing a pair of my Spring Steps!

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Rated 5 out of 5 stars
Verified

After the first pair of sandals, I was sold on this brand. They are so comfortable, the sandals, the boots, and the booties! Now I just order everything online, which makes it very easy. Every time I... See more

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Rated 5 out of 5 stars
Verified

Easy ordering, good fulfillment experience and when I received the boots, I fell in love!

Company replied

Rated 5 out of 5 stars
Verified

I love this company! They have great quality shoes and quick shipping!

Company replied

Rated 5 out of 5 stars
Verified

Purchased 3 pairs of shoes. Read the reviews and based sizes off of those. All of them were a good fit, well packaged, and looked great. I received prompt communication regarding my order, packing, a... See more

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Company details

  1. #18 of 68 best companies in Shoe Store

Written by the company

The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

385 reviews

5-star
4-star
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2-star
1-star

Replied to 90% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars
Verified

The helpful salesperson!

The salesperson was extremely nice and patient with me. She also found my size and matched my shoes with my outfits.

November 24, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Precyous Turner,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Rated 5 out of 5 stars
Verified

The delivery time was excellent

The delivery time was excellent! The email representative was also excellent!

November 25, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Talonda,

Thank you for your 5 Star review!

We’re delighted to hear that your delivery arrived quickly and that you had a great experience with our email support.

We truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars
Verified

Boots to fall in love with

Easy ordering, good fulfillment experience and when I received the boots, I fell in love!

November 25, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Anne,

Thank you for your 5 Star review!

We’re so happy to hear that ordering was easy, delivery went smoothly, and that you love your new boots.

We truly appreciate your feedback. If there’s anything else we can help you with, please feel free to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

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Rated 5 out of 5 stars
Verified

Salesperson was very attentive

Salesperson was very attentive, helpful & polite.

November 24, 2025
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Reply from Spring Step Shoes

Hello Phyllis,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Rated 5 out of 5 stars
Verified

I love this company!

I love this company! They have great quality shoes and quick shipping!

November 25, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Dawn,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Rated 5 out of 5 stars
Verified

The employees are wonderful in…

The employees are wonderful in Philadelphia premium outlets, love the shoes, I do not like to purchase thru mail because I don’t feel it’s right to charge that fee to ensure u get your shoes

November 24, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Deb,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

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Rated 4 out of 5 stars
Verified

Boots return

I had to return boots due to size was too small, but eventually they refunded me!

October 14, 2025
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Reply from Spring Step Shoes

Hi Jane, thank you for taking the time to share your feedback. We reviewed your order and confirmed that your refund was correctly issued through Shop Pay, which can sometimes create confusion if you’re expecting the funds to appear differently on your statement. Our team reached out by phone and left a message to help clarify this for you directly. If you have any additional questions or need further assistance, please feel free to contact us at 877-444-6703.

Rated 5 out of 5 stars
Verified

Shoes are always very comfortable

Shoes are always very comfortable. Returns are easy !

October 27, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Pam,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Rated 5 out of 5 stars
Verified

Love the unique boots

Love the unique boots. Always fits true to size. Better for a narrow width which is good for me. Comfortable. The store manager is knowledgeable, professional and friendly.

October 22, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Lori,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Rated 5 out of 5 stars
Verified

The Merchant with the Mostest

The Merchant with the Mostest
My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I was looking for specific shoes by Lartiste and not only did she know her product but was well informed on other brands in the store. I usually order online but will definitely return to the store with that kind of customer service!

October 22, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Karen,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

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Rated 5 out of 5 stars
Verified

Easy return service.

Easy to follow instructions. Good updated on process.
FEDEX easier carrier than UPS

October 22, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Barbara,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Rated 5 out of 5 stars
Verified

great decision

customer support / service is excellant; shoes are THE BEST !

October 22, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Harriet,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Rated 5 out of 5 stars
Verified

My favorite shoe company

My shoes arrived on time, well packaged inside and outside the box. Shoes may run just a tiny bit large. They are made well and quite lovely.

November 1, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Lauren,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Rated 5 out of 5 stars
Verified

The boots are beautifully made

The boots are beautifully made, and they were delivered fairly quickly. They’re extremely comfortable! Looking forward to wearing them on many occasions… Thank you!

October 18, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Monique,

Thank you so much for your wonderful 5-star review!

We’re thrilled to hear that you love your new boots and found them both beautiful and comfortable. We hope you enjoy wearing them for many occasions to come!

If there’s anything else we can help you with, please don’t hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

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Rated 5 out of 5 stars
Verified

Great salesperson

Great salesperson. She was so friendly and helpful! Have worn both pairs of shoes and they are both very comfortable.

October 18, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Alicia,

Thank you for your 5 Star review!

We’re so glad to hear that you had a great experience with our salesperson and that both pairs of shoes are comfortable. Your feedback is greatly appreciated.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars
Verified

Wife loves her shoes!

October 21, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Esteban,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Rated 5 out of 5 stars
Verified

Favorite Shoes

This is one of my top go-to shoe websites. The styles by brand are unique and colorful. While I think all of their brands are great, I favor the Spring Step line. I look forward to their new designs each year. The fit is always right and comfortable. The prices can be a bit high at times so I wait for a sale if I have my eye on a pair I would really like to buy.

October 21, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello there,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

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