SquadLocker Reviews 8,064

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the staff's helpfulness, proactive approach, and quick responses. Consumers highlight the excellent customer service, noting that representatives are knowledgeable, patient, and provide thorough explanations. Customers consistently praise the company's response time and the ease of setting up their stores. The product quality and customization options are well-received, and reviewers appreciate the smooth order process. The company's generosity regarding returns and willingness to resolve issues promptly also contribute to a positive overall experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

We received one of three items ordered as a defective screenprint. Michelle E was assigned for our customer service and she was friendly, fast response and efficient in getting our replacement sent.... See more

Rated 5 out of 5 stars

We have created a Squadlocker account for spiritwear sales at elementary school. The abundance of bright bold colors, suited for teams uniforms, as opposed to more muted colors, more appropriate... See more

Rated 5 out of 5 stars
Verified

I purchased a sweatshirt for my niece for Christmas with her school and team logo on it. It arrived quickly but unfortunately it was much smaller than expected. After emailing SquadLocker, they issu... See more

Rated 5 out of 5 stars
Verified

Sofia was absolutely incredible with the design process - thank you for your patience (I know I’m picky LOL). My team loves the logos! Everything looks great!! Anton thank you for setting up the codes... See more

Rated 5 out of 5 stars

Julia Moshkina, was my point of contact and she was amazing. She helped us adjust our logo so that it could be used on more products in our store. She was extremely responsive and helpful throughout... See more

Rated 5 out of 5 stars

Anzhelika was super friendly, helpful, and timely! Chatting with her was a breeze and we were finally able to get our sponsor logos added to the back of shirts. She even maxed out the sizes for the fr... See more

Rated 5 out of 5 stars

the sales rep Julie made the experience. very great service, very timely responses. will defiantly choose this option again for my travel ball team's needs, thanks to the superior support.

Rated 5 out of 5 stars
Verified

Squad locker was very helpful when i emailed about my package being delivered to the wrong address. Jairo, who works for them was able to send me a new package to my correct address and it was deliver... See more

Rated 5 out of 5 stars

Julia has been so helpful in the creation of my team's store. From working on designs to getting us up and running with a promo code to kick off the season. So happy with all the support and communica... See more

Rated 5 out of 5 stars

Anzhelika was so extremely kind and helpful. She was quick to answer me on chat and provided me with the exact support I needed. Even the way she answered my questions was so sincere and sweet. She... See more

Rated 5 out of 5 stars

The site is easy to use and allows you to fully customize the shop for your school or business. I wanted to take the designs and logos that I had already created in canva and create a spirtwear shop t... See more

Rated 5 out of 5 stars

Anzhelika Made this process very simple and easy. Always address any questions I had and was very prompt in doing so. I was very unsatisfied with a local shop and working with Anzhelika made it feel l... See more

Rated 5 out of 5 stars

Great Customer Service! The squad at Squad Locker has always been helpful in every step of the process of getting my store up and running, working with my logo, and also helping build store inter... See more

Rated 5 out of 5 stars

From shopping around to a live store within days- squadlocker is fantastic- Julia was super responsive and helped me get everything the way we needed so quickly! Highly recommend! Customer service is... See more

Rated 5 out of 5 stars

Squadlocker went above and beyond with their help creating our team store. I’m impressed by every interaction I’ve had with them.

Rated 5 out of 5 stars
Verified

Jairo Went above and beyond to help me with my order. I had accidentally ordered the completely wrong size pants that were a Xmas present. Jairo was so kind and understanding! He resolved my issue in... See more

Rated 5 out of 5 stars

Julia was a really big help and made everything go so smoothly. This is my first time doing something like this so I had lots of questions and she answered them so well and timely. Would 100% use and... See more

Rated 5 out of 5 stars

Julia and Sofia were most helpful and super patient with all my questions. They answered everything quickly and thoroughly and provided options that made it easy for me to choose what's best for my t... See more

Rated 5 out of 5 stars

We had some issues with our logo but Julia was very helpful. She was very responsive and we got our team store up and going quickly.

Rated 5 out of 5 stars

Anzhelika was super helpful to me this morning! Fixed the item issues with my shop (and set it so they don't keep happening) AND set us up for a discount code as we start a new season! Thank you!!!... See more

Rated 5 out of 5 stars
Verified

They were extremely generous regarding a return I wanted to make. I was able to reorder a different size at no charge. That is amazing customer service. Thank you!

Rated 5 out of 5 stars

The set up was very easy. Julia helped me along the way to get our school’s spirit wear up. She help get our logo up to par for printing. The website is fairly easy to navigate. There were some loadin... See more

Rated 5 out of 5 stars
Verified

Michelle E was very helpful with my order I was very appreciative of her efforts to my order just right . Thank you

Rated 5 out of 5 stars

Anton was such a great help. He helped get my daughters jersey info fixed within a day so we could place our order and get it in before our first tournament! Thanks a bunch!

Rated 5 out of 5 stars
Verified

Jairo was very helpful about our hat sizes not fitting correctly. He responded quickly to my emails and was very helpful. He was able to give me a code to get the correct hats. Thank you!

Rated 5 out of 5 stars
Verified

I was assisted by Michelle who was responsive and sincere trying to remedy my order concern. She provided quick responses and an alternative solution.

Rated 5 out of 5 stars

Julia and Anton were there to answer all of my questions while setting up my storefront for my preschool. They were such an amazing help!

Rated 5 out of 5 stars
Verified

Costumer service is excellent. I had a question and Anton Y replied with pictures and a thorough explanation. Exactly what I needed.

Rated 5 out of 5 stars

Julia Moshkina helped me to set up my team's store. She was so helpful and quick to respond. Everything looks great! I can't wait to start ordering

Rated 5 out of 5 stars

Anzhelika was awesome, answered all my questions and was quick to help me with store set up !

Rated 5 out of 5 stars
Verified

A fellow named Jairo helped me with a problem of no delivery on my puchase. He was very prompt and helped me out a lot.

Rated 5 out of 5 stars

The sweet woman Anzhelika, was amazing! She helped me so much with everything!

Rated 5 out of 5 stars
Verified

Jairo got back to me quickly and handled my issue without any additional hassle. I appreciate him!

Rated 5 out of 5 stars

Mireya was quick and responsive resolving my order issue. And expedited a replacement in a timely manner. Top notch service!

Rated 5 out of 5 stars
Verified

The store was very easy to set up. The reps were very helpful in deciding which logos would work. They also changed some things that I did not think of. The whole process has been very simple for a vo... See more

Rated 5 out of 5 stars

The customer service is top notch! Julia especially has been amazingly helpful. I am excited to share our store page with our organization, and I love the option for fundraising with purchases. Our lo... See more

Rated 5 out of 5 stars
Verified

The team at Squadlocker was great. Very responsive and super knowledgeable. Setting up the store made me look like I knew what I was doing! Thank you!

Rated 5 out of 5 stars

Julia M. was incredibly helpful and proactive. She quickly fixed a logo error for me and even followed up on an email before I had a chance to respond. If she hadn’t, I would have completely missed it... See more

Rated 5 out of 5 stars

Anton was very helpful of helping my issues and answering my questions. Also found more mistakes that allowed me to improve my store.

Rated 5 out of 5 stars
Verified

I needed to have my daughter's volleyball warm up changed due to the incorrect color on the shirt. Michelle E, your Customer Experience Specialist was very responsive and pleasant to work with.

Rated 5 out of 5 stars
Verified

The site accidently doubled my order. I emailed asking for a correction and the support team responded within a few minutes...ON A HOLIDAY WEEKEND!!! I was so impressed with their customer service!!!

Rated 5 out of 5 stars

Anton was extremely helpful. I was stressing on getting the store set up before the holidays and of course I waited till the last minute. Had a couple big problems that Anton was able to fix in less t... See more

Rated 5 out of 5 stars
Verified

The kindness from the staff member. I was able to keep the original purchase and get another item with the same value.

Rated 5 out of 5 stars
Verified

I've had an excellent experience setting up a SquadLocker store for a non-profit for which I'm on the board. In particular, Sofia has been a pleasure to work with. Her knowledge and helpfulness are to... See more

Rated 5 out of 5 stars

I reached out to customer support about the $50 code for buying samples, and their Customer Onboarding Specialist, Julia, was extremely helpful. She responded quickly and even offered a 15% store-wide... See more

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Company details

  1. #4 of 308 best companies in Software Company
  2. #1 of 46 best companies in Activewear Store
  3. #2 of 41 best companies in Custom T-Shirt Store
  4. #3 of 49 best companies in Printed Clothing Store
  5. #1 of 34 best companies in Sportswear Store
  6. #1 of 9 best companies in Uniform Store

Information provided by various external sources

Create and sell all of your custom sports team gear, in one spot, online, without the hassle. Never a setup fee. No minimum order. Free logo design & edits.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Timely address correct

Somehow the wrong address got associated with my order and the alert Squadlocker agent noticed and I was notified so I could correct the address. Communication throughout was very timely and the order was successfully delivered on the anticipated date.

December 2, 2025
Rated 5 out of 5 stars

Great experience

Anzhelika was great to work with! Responded quickly, even found a spelling mistake and made the process quick and easy to get through! Was clear with timelines and was very helpful throughout!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience with SquadLocker

Our experience with SquadLocker was absolutely outstanding. They supplied uniforms for our middle school soccer team in less than a week, and this even included a few last-minute design changes. When the uniforms arrived, we were extremely impressed with both the quality and the final design.

We also opened a TeamStore for our parents and fans, and the process was just as smooth and easy. The team was incredibly helpful in getting the designs exactly right, and we even ended up creating two custom logos. Their customer service was attentive, responsive, and accommodating every step of the way.

I highly recommend SquadLocker for any team or organization looking for fast turnaround, great quality, and excellent customer service.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Crooked print

We received one of three items ordered as a defective screenprint. Michelle E was assigned for our customer service and she was friendly, fast response and efficient in getting our replacement sent. Thank you!

November 27, 2025
Rated 5 out of 5 stars
Verified

Jairo

A fellow named Jairo helped me with a problem of no delivery on my puchase. He was very prompt and helped me out a lot.

December 2, 2025
Rated 5 out of 5 stars
Verified

Ordered wrong size

I purchased a sweatshirt for my niece for Christmas with her school and team logo on it. It arrived quickly but unfortunately it was much smaller than expected. After emailing SquadLocker, they issued me a credit to buy a new sweatshirt and suggested I donate the other one.

December 2, 2025
Rated 5 out of 5 stars
Verified

Daughter's Volleyball WarmUP

I needed to have my daughter's volleyball warm up changed due to the incorrect color on the shirt. Michelle E, your Customer Experience Specialist was very responsive and pleasant to work with.

December 3, 2025
Rated 5 out of 5 stars

Chat Feature & Anzhelika Were Great!

Anzhelika was super friendly, helpful, and timely! Chatting with her was a breeze and we were finally able to get our sponsor logos added to the back of shirts. She even maxed out the sizes for the front and back logos and the shirts look great! Our store is now launched and our supporters are able to grab great gear that also acts as an easy fundraiser for our nonprofit. Yeva and Sophia also helped us along the way too. So far, SquadLocker has been great for us!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Squad locker was very helpful when i…

Squad locker was very helpful when i emailed about my package being delivered to the wrong address. Jairo, who works for them was able to send me a new package to my correct address and it was delivered less than a week later.

November 25, 2025
Rated 5 out of 5 stars

Responsive

We had some issues with our logo but Julia was very helpful. She was very responsive and we got our team store up and going quickly.

December 3, 2025
Unprompted review

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