StockX Reviews 220,605

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the authenticity of the products, which align with purchases from retail stores. Consumers appreciate the efficient service, clear communication, and timely updates provided throughout the purchasing and delivery process. Many reviewers highlight the quick delivery service and the seamless online transaction experience. People express satisfaction with the quality of the products they receive. The platform's wide selection of brands and models is also appreciated. However, opinions on pricing and the ordering process are mixed, with no strong consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars
Verified

I came across StockX when i was looking for a specific pair of trainers. The model was not available almost anywhere, and where the site i found them on, the price was higher. I cam across them on S... See more

Company replied

Rated 4 out of 5 stars
Verified

I've sold on StockX for years and never had any issues. the cut is a little steep but within the realm of reason considering the sensitive nature of many pricier items. As a buyer, I've had multiple t... See more

Company replied

Rated 4 out of 5 stars
Verified

Purchase experience was great - got enticed by a limited time coupon code to make a purchase I'd had my eye on for awhile. Checkout and payment were easy. However, there was a fairly long delay betwee... See more

Company replied

Rated 4 out of 5 stars
Verified

The iDEAL payment didn’t work three times. The money was taken from my bank account, but I didn’t receive any order confirmation. At first, I thought my money was gone, but fortunately, StockX ref... See more

Company replied

Rated 3 out of 5 stars
Verified

Delivery takes forever and after the fees I overpaid by 200$ for a 600$ item. I should of checked locally because I found two shops in my area selling the same items for cheaper and without any fees a... See more

Company replied

Rated 5 out of 5 stars
Verified

Trainers are great & what I expected. They arrived in good time considering. However, there were a lot of fees that came with it. Admin fee, postal fee (which I did expect) & then a rather large impor... See more

Company replied

Rated 5 out of 5 stars

I'm very impressed. Although the first seller didn't ship on time, StockX quickly resolved the issue. My shoes arrived much faster than anticipated and were in perfect condition.

Company replied

Rated 5 out of 5 stars

They have so many positive reviews out here, I was honestly kinda impressed, didn’t expect it… Anyway, coming back to the company, they are good. The application is very cool, it doesn’t slow down and... See more

Company replied

Rated 5 out of 5 stars

I was speaking to someone called Diego on a live chat. I wanted to cancel an order as there was an error. In the less than 2 minutes, i received a message back saying my order had been cancelled and a... See more

Company replied

Rated 3 out of 5 stars
Verified

Delivered quickly but certainly hit you with the delivery fees that are not obvious in the transaction phase. They look like bargains, but are they. 77806029 is one of my orders.

Company replied

Rated 3 out of 5 stars
Verified

I’m glad the item I received from StockX was genuine and exactly what I ordered. That part gave me peace of mind. However, the shipping took longer than expected, and the extra fees added up quickly—m... See more

Company replied

Rated 5 out of 5 stars
Verified

Wasn’t sure how Stock X works because they seem to be a middle man between buyer and seller. Happy to say the whole process was just the same as buying directly from an online retailer. Bought s... See more

Company replied

Rated 5 out of 5 stars

I never received my item. Initially I had trouble with the return process. There was no link to initiate a return on my order history page so I thought I lost my money on an item I don't have. Howev... See more

Company replied

Rated 5 out of 5 stars
Verified

Overall, a quality experience, no issues, and shipping has tended to be faster than expected. If you are looking for hard to buy or items that are high risk of counterfeit, consider buying from StockX... See more

Company replied

Rated 5 out of 5 stars
Verified

It is my first time purchased with StockX and it didn't disappointed me. From the moment clicked purchased till item delivered to me, was fully informed and updated. The information flow is clearly sh... See more

Company replied

Rated 5 out of 5 stars
Verified

No complaints! I finally got a pair I've been after for a few years now. Came in perfect condition, no defects or box damage and authentic. I don't usually buy from StockX, because of authenticity con... See more

Company replied

Rated 5 out of 5 stars
Verified

Great product, user friendly website, great customer service! All the Shoes were authentic and StockX was easy and fast to use. I will definitely keep on buying from StockX.

Company replied

Rated 5 out of 5 stars
Verified

Great company to deal with ordering shoes, extremely quick online transaction to door. Seemless process and had zero issues, great job stockx! You are the best out of all shoe/clothing online stores I... See more

Company replied

Rated 5 out of 5 stars

Found the sneakers in the exact colourway I wanted which was quite difficult for me to track down as I'm not the best with the Internet. Stockx had em and within 10 days the real deal was at my fron... See more

Company replied

Rated 5 out of 5 stars
Verified

: I ordered a pair of shoes for my wife through StockX, and everything went perfectly. The verification process was smooth, the delivery was quick, and the sneakers arrived in perfect condition —... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm a sneaker head, especially Af1's, and nike high 07, as well as mid's. Stock x seems to have access to all the brands that interest me. The buy, or bid senerio is pretty cool as well, you get to ou... See more

Company replied

Rated 5 out of 5 stars
Verified

Had a really great experience with Stock X. This was the first time buying a pair of retro Jordan’s. I was a little skeptical at first because you hear all kinds of horror story’s about something so e... See more

Company replied

Rated 3 out of 5 stars
Verified

I ordered basketball shoes from my grandson from StockX. Unfortunately, the shoes were delayed and arrived after the expected date - which was too late for basketball try-outs, but StockX communicated... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely stoked with my Wu-Tang Nike Dunk sneakers, purchased ready to wear when I go to see Wu-Tang Clan in UK March 2026 at O2 London. First time buying from StockX, but wow, great service, very i... See more

Company replied

Rated 5 out of 5 stars

I'm giving 5 stars for their customer service. Unfortunately, the shoes I was sent were mismatched sizes. This was my first time using StockX, so I assume mistakes happen and I maybe just got unlucky.... See more

Company replied

Rated 5 out of 5 stars
Verified

I really like the discounted price. Usually deals are hard to believe but I was very assured since stockx authenticates the product before it is shipped. It reached me on the earliest estimated delive... See more

Company replied

Rated 5 out of 5 stars
Verified

Great for finding trending clothing etc that's out of stock everywhere, easy website to use just tap in what you're looking for and if available place you bid. StockX then verifies the product ke... See more

Company replied

Rated 5 out of 5 stars

Purchased ugg goldenstar burnt magenta for my wife.. item arrived in 6 days from USA lots of update from stockX and DHS..absolutely over the moon.. paid a touch more for them but they were sold out in... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought for my Grandson for Christmas & I know he’s going to be thrilled. I can’t recommend this company enough their service is second to none, I received emails every step of the way & they arrived... See more

Company replied

Rated 5 out of 5 stars
Verified

Was a bit sceptical but could not buy what I wanted elsewhere. Thought would be difficult but was easier than expected. Fabulous service, quick response for bid, nit a bad price and very quick deliver... See more

Company replied

Rated 3 out of 5 stars

The StockX guarantee isn’t all it should be! During the verification process of my Nike LeBron James shoes they removed and threw away the bags that accompany the shoes, as well as the commemorative... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m impressed The first seller didn’t ship in the allotted time. So StockX quickly resolve the issue and my shoes came much faster than anticipated and the shoes were in perfect condition.

Company replied

Rated 4 out of 5 stars
Verified

The delivery man was absolutely amazing! He was kind enough to call and make sure he was delivering the package to the correct building He is truly an incredible person for taking the time to make s... See more

Company replied

Rated 5 out of 5 stars
Verified

Always super cool to be a loyal StockX consumer great product, and great people from top to bottom. I’ve always had a super great experience with any issue or any suggestion that I’ve had go StockX!!!... See more

Company replied

Rated 5 out of 5 stars
Verified

I get authentic products that can be hard to find at good market prices sometimes shipping and fees make it extra but I’m grateful for the service

Company replied

Rated 5 out of 5 stars
Verified

Very easy going, provided all information we needed to know. His knowledge and experience made this purchase very smooth.

Company replied

Rated 5 out of 5 stars
Verified

Everything was perfect. I bought a pair of shoes as a gift and I received it sooner than I anticipated, which was great for me. High quality, everything arrived as expected. Very satisfied with the se... See more

Company replied

Rated 5 out of 5 stars
Verified

StockX is one of the best destinations for me honestly because of the diversity of brands and models available on it. The ability to make bids on everything is also another aspects that I really like... See more

Company replied

Rated 5 out of 5 stars
Verified

Had a great experience with StockX! The process was super easy, my order came on time, and everything was exactly as described. Love how smooth the whole thing went — definitely using them again!

Company replied

Rated 4 out of 5 stars

Bought a pair of shoes for my sons birthday and while they are a little pricey they were exactly what he wanted with such a large range I'm glad. I assume the price comes from the checks they do which... See more

Company replied

Rated 5 out of 5 stars
Verified

I appreciate the effort of finding a new seller when the original seller did not ship my items on time. I received my item in a timely manner. I will be shopping at Stock X again!

Company replied

Rated 5 out of 5 stars
Verified

Awesome experience buying shoes not available in Australia for my son! Peace of mind knowing they’re authentic

Company replied

Rated 3 out of 5 stars
Verified

No reason for them to tax you so heavy with extra "fee's" and all of that (the website sells amazing stuff though)

Company replied

Rated 5 out of 5 stars
Verified

Took a while for postage to get here but other than that stockX gives quality in every aspect highly recommend.

Company replied

Rated 3 out of 5 stars
Verified

When I checked out as guess the site would not let me review my order. I even created a membership and still could not view my order with the provided number.

Company replied

Rated 5 out of 5 stars

I came across something truly amazing here — it turned out to be a fantastic experience for me from start to finish.

Company replied

Rated 4 out of 5 stars
Verified

Received what looked like 2 Left Shoes😳...But Customer worked with me to get a FULL REFUND🤑😁

Company replied

Rated 5 out of 5 stars
Verified

Decent shipping timing and item came as described. No complaints.

Company replied

Rated 5 out of 5 stars
Verified

StockX has always made things right even when they werent. This time my oder was verified and sent quickly.

Company replied

We perform checks on reviews


Company details

  1. #37 of 68 best companies in Shoe Store
  2. #27 of 35 best companies in Collectibles Store
  3. #64 of 113 best companies in Electronics Store
  4. #57 of 109 best companies in Fashion Accessories Store
  5. #12 of 23 best companies in Handbags Shop
  6. #31 of 44 best companies in Watch Store

About StockX

Written by the company

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

How It Works

We strive to be the Marketplace of Current Culture.

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

StockX Verified

Every item sold on StockX goes through our proprietary, multi-step Verification process, or comes directly from a StockX Verified Seller who has met StockX's rigorous standards for condition, safety, and security. Items verified by StockX are shipped from Sellers to our Verification Centers, where our global team of experts uses a rigorous, multi-step verification process. Items from StockX Verified Sellers are shipped directly from the Seller to you. Sellers in this program must meet StockX's rigorous standards for safety and security by following a strict set of policies and standard operating procedures.

Learn more about our Verification process here.

The Power's In Your Hands

Buying on StockX

We don’t determine the price, you do. As a live marketplace, StockX empowers you to Bid and Buy at real-time prices that reflect the current demand.

StockX
Shop Now

Selling on StockX

Whether you’re looking to make quick cash or start a reselling business, we have the tools to help you succeed.

StockX

What's Else Are People Saying?

"The approach solves a longstanding problem of high-end peer-to-peer trading: trust." - The Wall Street Journal

StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. The disruptive model affords unparalleled access and transparency powered by real-time data empowering buyers and sellers to determine and transact based on fair market value.

Read more about StockX
.

Questions?

Learn more and chat with an agent in our Help Center.

Our Buyer Promise

A Verification Process You Can Trust

At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without the fear of receiving incorrect or inauthentic goods.

StockX Learn more about our Buyer Promise here.


Contact info

  • 1046 Woodward Ave, 48226, Detroit, United States

  • stockx.com

4.3

Excellent

TrustScore 4.5 out of 5

221K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Dont trust

Buy wenn you need scammed, second buy second scam stuff is missing and Need to buy it for more Money back only time waste :)

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Thank you so much guys for being patient and sending the item as described I love the little tag showing it’s verified! ❤️xxxxx

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER LABUBU’S if it says blind…

DO NOT ORDER LABUBU’S if it says blind box. They open and damage the box and packaging to make sure it’s the labubu you ordered. My box came destroyed and customer service was of almost zero help.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

The return policy is terrible

The return policy is terrible, beware. If you order the wrong size, you're forced to only take store credit. For example, I bought a gift in my "regular" size, after receiving the shoe was too big. I paid $200 for these, and the size down is only $120. Being close to Xmas, I know have to return one pair, wait for my credit and then buy the new pair. I'll have $80 i credit which is a waste - and I'll likely not get the new pair in time before Xmas. I asked them to extend the return window by 2 weeks so I can still give the gift and then send back - they said no.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

NEVER RECEIVED ORDER

Never received my parcel as the courier dumped my parcel on my doorstep, when I have let stock X know they claim “this is not their problem, reach out to local authorities” when a thief has clearly stolen my item. I was also told to wait 30 days to see if my item would show up, I have done and they still don’t care - assuming they just said that so it looks good on their trust pilot reviews but absolutely nothing has been done about this

December 8, 2025
Unprompted review
StockX logo

Reply from StockX

Hey there, Izzy.

We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.

Regarding this matter, if your tracking information shows your package was delivered, but you did not receive it, we ask that you check with nearby neighbors to see if your package was accidentally delivered to the wrong address, or check with the front desk of your residential complex to see if they are holding your package.

If you are still unable to locate your package, contact StockX support within 30 days of being delivered, and we will be glad to further review the situation.

If there is anything else we can look into, please contact us at http://help.stockx.com, for further information. In the meantime, we appreciate your patience.

Thank you,
StockX

Rated 5 out of 5 stars
Verified

Good buying experience.

Pretty straight forward experience buying and selling especially if you know what to expect upfront. Everything is well explained as far as fees and payouts.

December 27, 2024
StockX logo

Reply from StockX

Hey there, Bryan!

Thank you for your feedback! We're delighted that you found our marketplace easy to use. We continuously strive to ensure our site is user-friendly and intuitive.

At StockX, we deeply value our customers and are here to assist you whenever you need. If you have any questions or concerns, please feel free to reach out to us at http://help.stockx.com.

We look forward to seeing you again soon!

Best regards,
StockX

Rated 1 out of 5 stars
Verified

Never received my order for two pair of…

Never received my order for two pair of foam runners. Provided proof and they immediately said there was nothing they could do.

October 9, 2025
StockX logo

Reply from StockX

Hey there, Monique.

We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.

Regarding this matter, if your tracking information shows your package was delivered, but you did not receive it, we ask that you check with nearby neighbors to see if your package was accidentally delivered to the wrong address, or check with the front desk of your residential complex to see if they are holding your package. Please note that StockX cannot file a claim with the shipping carrier on your behalf if your item was delivered and a photo was captured, as the carrier fulfilled their delivery obligations.

If there is anything else we can look into, please contact us at http://help.stockx.com, for further information. In the meantime, we appreciate your patience.

Thank you,
StockX

Rated 5 out of 5 stars
Verified

First time experience

First time ordering from them, It came on time, no problem at all

September 26, 2025
StockX logo

Reply from StockX

Hey there, Tatiana.

We appreciate your review. It’s great to know your first experience was awesome, and we can’t wait to see you around using our marketplace again. We consider our customers as the most important part of our company, that is why we focus on completing your order as quickly as possible!

Thank you for sharing your experience with us, it helps us improve day by day!

Warm regards,
StockX

Rated 1 out of 5 stars

Your tracking is awful

Your tracking is awful , my package says due to arrive yesterday, it’s not here, to try to get to the tracking is horrendous it’s my order let me see the tracking without jumping through 16 different verifications wtf where’s my order , awful experience

Gotta love that “canned “ response , also when my package arrived it was left in the snow in front of my garage, nowhere near my doorstep 15 steps sway sure glad I found it , ugh

December 6, 2025
Unprompted review
StockX logo

Reply from StockX

Hello there.

We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.

We are constantly working to improve our process so that your experience goes as smoothly as possible. Rest assured we will continue to work diligently so that no issues are identified in the near future.

If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!

Warm regards,
StockX

Rated 3 out of 5 stars
Verified

Labubus were real but the time it took…

Labubus were real but the time it took to get them was crazy! Over three weeks and the fees they add on are too much

September 12, 2025
StockX logo

Reply from StockX

Hello Donna. Thank you for sharing your feedback with us. It is highly appreciated!

We are sorry to hear you feel this way, as the last thing we want is to hear our valued customers are not pleased with their experience.

Please keep in mind that our timeframe to prepare and deliver our orders take from 5-12 business days, we need to receive the item from the seller and verify this in order to give you an item in the best conditions.

We invite you to check our Xpress Shipping feature, that can completely improve your buying journey, here: https://stockx.com/help/articles/What-is-Xpress-Ship

If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!

Thanks,
StockX

Rated 5 out of 5 stars
Verified

Awesome experience

Awesome experience buying shoes not available in Australia for my son! Peace of mind knowing they’re authentic

March 28, 2025
StockX logo

Reply from StockX

Hey there, Lee!

We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again!

Although we know each item’s eligibility to be added into the marketplace is subjected to offer, demand, and item commercial potential, we always try to take into consideration our customer’s suggestions, trying to maintain a lot of fresh items to choose from. As this is something we are constantly putting some effort into.

Thank you for sharing your experience with us! If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.

Thank you!
StockX

Rated 5 out of 5 stars

I LOVE I BUY EVERYThING

March 4, 2025
Unprompted review
StockX logo

Reply from StockX

Hey there, Rayann.

It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help!

Thank you for sharing your experience with us! If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.

Thank you!
StockX

Rated 5 out of 5 stars
Verified

fast shipping

fast shipping

April 24, 2025
StockX logo

Reply from StockX

Hey there, Yiyi.

We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again. We consider our customers as the most important part of our company, that is why we focus on completing your order as quickly as possible!

Thank you for sharing your experience with us, it helps us improve day by day!

Warm regards,
StockX

Rated 5 out of 5 stars
Verified

Trainers are great & what I expected

Trainers are great & what I expected. They arrived in good time considering. However, there were a lot of fees that came with it. Admin fee, postal fee (which I did expect) & then a rather large import fee which I wasn’t expecting!!! So in the end the trainers cost a lot more than I wanted to pay.

November 26, 2025
StockX logo

Reply from StockX

Hey there!

Thanks for your review. We are happy to know your experience was awesome, and we can’t wait to see you getting more purchases soon! We appreciate our customers as the most important part of our company, and we are always happy to help!

Regarding your fees inquiry, StockX is a live marketplace that allows connections with sellers and buyers from all round the world. As a Buyer on StockX, you are responsible for paying processing fees, as well as import duties and sales tax based on your shipping address. Please note, these fees may be included in your total purchase price.

You can read more about this here: https://stockx.com/help/articles/What-are-StockXs-fees-for-buyers

Thank you for sharing your experience with us! If you have any further questions or concerns we are here to help. Please reach out to support via http://help.stockx.com.

Regards,
StockX

Rated 1 out of 5 stars

I sold a few shoes on here and when I…

I sold a few shoes on here and when I was trying to take out the money, they give me a form in 9W form and I had to fill it out. I fill it out, but they put my name wrong in the form so even if I use my Social Security number and my license and everything nothing could work because they put my name wrong and when I reached out to them to change my name so I can get the money no one want to help me and then they blocked my account.

December 6, 2025
Unprompted review
StockX logo

Reply from StockX

Hello there,

We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.

We are constantly working to improve our process so that your experience goes as smoothly as possible. Rest assured we will continue to work diligently so that no issues are identified in the near future.

If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!

Warm regards,
StockX

Rated 5 out of 5 stars
Verified

Shoes came quick and exactly what I…

Shoes came quick and exactly what I wanted.

December 20, 2024
StockX logo

Reply from StockX

Hey there, Nicole.

We appreciate your review. It’s great to know your experience was awesome, and that the item received met your expectations, we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, so we focus on high-quality items, completing orders as soon as possible.

Thank you for sharing your experience with us, it helps us improve day after day!

Warm regards
StockX

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