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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their high quality and elegance. Consumers appreciate the wide selection available and find the prices reasonable, especially when compared to other online retailers. People also report a seamless process from browsing to purchase, with products often matching their descriptions perfectly. The delivery service receives high marks for its speed and efficiency. Reviewers frequently mention fast shipping and clear communication throughout the delivery process. The customer service team is also commended for being responsive, helpful, and professional, even going above and beyond to assist with international orders and address customer inquiries promptly. Overall, individuals express satisfaction with the level of care and attention to detail provided by the company.

Based on these reviews

Rated 5 out of 5 stars

I'm incredibly impressed with the service. The shop is very accommodating to international orders and different currencies. My order arrived promptly with constant communication. To top it off, they a... See more

Company replied

Rated 5 out of 5 stars
Verified

It took some time to get the order as the brand company shipped the weong items to the warehouse. Communication with customer service was very transparent and kept me up to date with the order. They w... See more

Rated 5 out of 5 stars
Verified

UK based here. Having searched widely across European sources, only The Cushion Shop had the Marimekko cushion I wanted. Price including delivery was better than UK retail sources. My package was desp... See more

Rated 5 out of 5 stars
Verified

From making my choice online and asking for customer assistance to receiving the Missoni towel set, everything was smooth and as promised. Very happy and will be back!-

Company replied

Rated 3 out of 5 stars
Verified

Delivery time was more than excessive and they did not communicate at all to inform me while they were processing my order for over one month Prices are quite high for the low level of service The... See more

Company replied

Rated 5 out of 5 stars
Verified

Strong recommend. I placed 5 or so orders for a household of cushions for our home in Australia. Very reasonable express int'l shipping combined with excellent service means we are very happy.

Rated 5 out of 5 stars
Verified

I have made a number of purchases from the Cushion Shop and have had to make some changes prior to delivery. All changes were handled efficiently with minimal disruption. Excellent customer service

Rated 5 out of 5 stars
Verified

High-end treatment, original products and very reasonable prices compared to other sites that sell the same product at a very high price.

Rated 5 out of 5 stars
Verified

Lilian and The Cushion Shop were fantastic. I ordered a delicate vase and they were very responsive to all of my questions. They were especially helpful with the international ordering. The vase ar... See more

Rated 5 out of 5 stars
Verified

The quality of the bedding is superb and the process of ordering and receiving the package was easy - delivered when promised.

Company replied

Rated 5 out of 5 stars
Verified

I love my Donkey Vase by Quail! The Cushion Shop is amazing! I will definitely shop with them again!!! Thank you for your great products and great customer service!!!

Rated 5 out of 5 stars
Verified

Took a little time to receive my product but exactly what I wanted and almost half the price.

Rated 5 out of 5 stars
Verified

Nice shop, easy shopping, good prices, fast delivery - great experience!

Company replied

Rated 5 out of 5 stars
Verified

Everything went well. Speedy delivery and very broad selection of items.

Company replied

Rated 5 out of 5 stars
Verified

Great selection great prices received the parcel everything was great

Rated 5 out of 5 stars
Verified

Wide range of beautiful cushions to suit every room including outdoors. Excellent customer communication on availability and delivery timelines

Rated 5 out of 5 stars
Verified

The pillow I ordered arrived as scheduled, with clear delivery communication, and in perfect condition just as expected.

Rated 5 out of 5 stars
Verified

Fast communication, smooth delivery, and very professional. Great experience overall!

Rated 5 out of 5 stars
Verified

High-class treatment, speed in response and communication, customer care, quality of products and their prices are much better than the electronic sites that sell the same products, and I prefer them... See more

Rated 5 out of 5 stars

I ordered cushions from The Cushion Shop and the'r really comfortable and well-made. Delivery was quick and everything matched the description. I'm happy with my purchase.

Rated 4 out of 5 stars

The Cushion Shop offers a lovely selection of cushions and furniture. The quality is impressive, and staff are friendly and helpful. Just wish there were more color options! Overall, it's a great spot... See more

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Company details

  1. #3 of 92 best companies in Decoration and Interior Design Store
  2. #18 of 162 best companies in Furniture Store
  3. #5 of 88 best companies in Home Goods Store
  4. #1 of 29 best companies in Living Room Furniture Store
  5. #3 of 15 best companies in Rug Store

Written by the company

The Cushion Shop is a web shop with luxury home textile products and interior accessories from exclusive brands like Missoni Home, Designers Guild, Marimekko, Orla Kiely, Christian Lacroix, Jean Paul Gaultier and Vitra. You'll find a wide selection decorative pillows, throws, bedding, rugs, towels and much more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars
Verified

The quality of the bedding is superb…

The quality of the bedding is superb and the process of ordering and receiving the package was easy - delivered when promised.

November 14, 2025
The Cushion Shop logo

Reply from The Cushion Shop

Great to hear that you love the bedding. Happy to be of service.

Rated 5 out of 5 stars

I'm incredibly impressed with the…

I'm incredibly impressed with the service. The shop is very accommodating to international orders and different currencies. My order arrived promptly with constant communication. To top it off, they answered a product question quickly, despite it being late on a weekend—going truly above and beyond.

October 8, 2025
Unprompted review
The Cushion Shop logo

Reply from The Cushion Shop

Thank you for the positive feedback! We strive to be the most personal website and your experience is what we work for.

Rated 5 out of 5 stars
Verified

Nice shop

Nice shop, easy shopping, good prices, fast delivery - great experience!

November 5, 2025
The Cushion Shop logo

Reply from The Cushion Shop

Thank you for the positive feedback!

Rated 5 out of 5 stars
Verified

Very professional

From making my choice online and asking for customer assistance to receiving the Missoni towel set, everything was smooth and as promised. Very happy and will be back!-

October 21, 2025
The Cushion Shop logo

Reply from The Cushion Shop

Thank you for your feedback! Great to hear that you appreciated our service. Best Regards, Lilian | The Cushion Shop

Rated 5 out of 5 stars
Verified

Excellent customer service

It took some time to get the order as the brand company shipped the weong items to the warehouse. Communication with customer service was very transparent and kept me up to date with the order. They were also helpful when I wanted to add another product to my original order, without havibg to pay 2x shipping fee.

September 5, 2025
Rated 5 out of 5 stars
Verified

High-class treatment

High-class treatment, speed in response and communication, customer care, quality of products and their prices are much better than the electronic sites that sell the same products, and I prefer them over all sites

August 18, 2025
Rated 5 out of 5 stars
Verified

Strong recommend

Strong recommend. I placed 5 or so orders for a household of cushions for our home in Australia. Very reasonable express int'l shipping combined with excellent service means we are very happy.

July 23, 2025
Rated 3 out of 5 stars
Verified

Delivery time was more than excessive…

Delivery time was more than excessive and they did not communicate at all to inform me while they were processing my order for over one month
Prices are quite high for the low level of service
They even used normal postal service instead of a courier

June 28, 2025
The Cushion Shop logo

Reply from The Cushion Shop

Thank you for your feedback, we are sorry to hear this. We strive to keep our customers updated, and we apologize that your order was despatched a week later than initially communicated.

Kind regards, Lilian

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