The RealReal Reviews 118,628

Check out was easy to use. Shipping time was fast and I overall enjoy using TRR. Only problem I had was the packaging. It came shipped in a flimsy cardboard box with no bubble wrap or packaging inside... See more

I’m a frequent buyer and would purchase even more if the sizing listed matched the actual item. For example, European brand belts are sized by numbers (90/95/100/105, etc.), and most shoppers know the... See more

Well priced and authentic clothes. I would say their sizing information has room for improvement. Often I get an item whose stated size is slightly different from what was advertised in the listing.

Earrings were poorly wrapped, everything thrown into box, no appraisal, tag which was supposed to be attached for returns was not attached. Was upset but Xavier who took the call was so nice. He order... See more

Ihave sold and purchased many items. The lv monogram majesties exotique mm indicated shape relaxed but picture didn’t indicate irregularity it contained. Description didn’t indicate color on side fr... See more

The Real Real review Pros: high quality hat offered for sale Cons: no measurements provided of hat (i.e. width, brim, height....), limited photos & high return costs if item does not work. I took... See more

My experience with Real Real has always been exceptional and consistently excellent . The care they take with rating, the condition an Authentication of merchandise is unmatched . I had to return... See more

Mixed experience. They aren't always accurate w their condition descriptions. IMO pulls in the material on the front of a blouse should be mentioned in the listing. If you are an international custome... See more

Like the return policy, but should not be charging buyers on return shipping cost when item condition was more worn then "Very Good". Not Like the following: - overrated in condition. Many def... See more

I felt like they were dishonest about the credits that I was supposed to receive from selling on the Real Real. I didn’t receive the total amount that I was explained that I was gonna be beginning and... See more

Bought a gold ring with diamonds and a LV Baxter PM Dog carrier. The ring almost looks brand new. No real scratches and all diamonds are secure as well as the pearl. I need to get it resized but I LOV... See more

The RealReal is a roll of the dice. And returns are not easy, are expensive (you pay for everything) and always leaves me wishing the shopping experience was better. You are purchasing something hop... See more

My “very good” condition wallet was filthy! After cleaning for over an hour it looks better, but there are still spots where the leather is crumbling off & dust I am convinced that is embedded in that... See more

I love the quality of the clothes purchased. It's been a week and I have yet to receive half of my order. There should be free shipping whenever you spend a certain amount. Also, the size classificati... See more

The Real Real has a large inventory. I liked the fast shipping and also happy i purchased a gift box to store my bag. I dont feel the images clearly reflected the bag, which has some denim color trans... See more

I like the selection of merchandise that there is to offer and the condition of the clothes that arrive when delivered. The prices are very reasonably priced for high end designer clothing. I was ve... See more

I was looking for Louis Vuitton wallet to match my purse. I found the perfect one, it was on sale making it even more perfect. I ordered and it came very quickly. Beautiful Monogram Empreinte, perfect... See more

I received my bag in perfect condition. It was labeled on the website as real lesther and i do not see any tag saying so but I trust the store...it does feel like leather. It said good condition but I... See more

Love the ease and convenience of service utilizing TRR pick-up service at home. My TRR reps have both been fantastic -- personable, prompt and thorough with excellent follow-up (initially Megan and no... See more

The return of the merchandise was initiated immediately by the RealReal. On the phone, I spoke to a RealReal rep who I could understand, who immediately texted me what needed to be scanned at UPS so I... See more

I ordered a blazer. According to the measurements, the blazer would be slightly too small, but the size was what I usually wear, so I ordered it. The measurements were wrong, and it was a perfect fit.... See more

Prompt shipping, item arrived in advertised condition. I feel from the seller side of things, this would not be a similar review. They are large, and I am not sure that the benefit is there for selle... See more

Noticed that descriptions of bags don’t always correlate with the bag shown or the condition of the bags might not match what’s shown. Nothing worse than seeing interior shots of a bag showing crumbs... See more

I purchased a dress in pristine condition with original Tags … $100 for a black tie event .. the dress was beautiful however I was found a different one for event. when I researched the designer I re... See more

My overall experience was a 10 out of 10. They use USPS and it was parcel delivery meaning delivery time is anywhere fron two days through eight days. I received my package within five days. And a... See more

Terrible first experience, if u guys a advertisings, a woman, large coat?Why am I receiving a little girl Large coat instead . Size 14-16 . Very misleading now I have to go make time to return it

I bought a Salvatore Ferragamo scarf as a gift, and although there were many to choose from, I chose the one that had a description that read "including box". Sadly when it arrived it was just balled... See more

I love the RR! I buy the sale items and jeans can be like 10 dollars for 300 denim. It’s less expensive than the thrift store. Even if the item is graded as good or fair condition, it’s still really... See more

Drop off was easy and being able to get an extra bump for choosing site credit is nice. Also love the efficiency with which items were posted and how I was notified. As far as purchasing, have loved t... See more

The description and picture were accurate, but most importantly the condition was on point. The bag was absolutely what I wanted and basically brand new. I would purchase from this site again.

Selling via TRR is easy and discreet with friendly associates who pick up items in-home. Knowing the thorough process of items listed for sale from the seller's-side, gave me great confidence in p... See more

This was my first purchase from The RealReal and I was totally blown away with the exceptional experience. The boots I ordered said they were in good condition and when I got them they looked brand ne... See more

Decent shipping timing. Only thing is that the item was slightly different than the images posted online. Hoping TRR would post more accurate photos of the products.

Great response to order, received my item super fast! Initially I got an error message, so I’m thrilled this order went through even though I thought I had missed out! The package arrived and I wa... See more

Although my initial ordering experience was frustrating- I put in a different billing and shipping address and the Real Real “automatically” changed it “for” me- which I didn’t want since I intentiona... See more

I was so pleased with the inventory, while shopping and the various price ranges available. I wasn’t sure what to expect based on the condition of the item I bought and I was thrilled that the item w... See more

I got a beautiful cashmere sweater in excellent condition for an amazing price, and it is exactly as it appeared online. Plus it arrived very quickly. My first purchase with therealreal, but I i will... See more

very easy and seamless transaction. i wish the photos better represented the items (clothing in particular). had I not seen what I purchased in person elsewhere, i would not have purchase it based on... See more

Top Tier All-Around experience. From start to finish, I remained excited and satisfied as a customer, not to mention that the actual product came better than expected (and absolutely gorgeous). I have... See more

I could not purchase the items in my cart on my Windows 11 laptop using the website. I contacted a customer service and they had me switch to my web browser on my IPhone to complete purchase. I almost... See more

I have been buy from TRR for several years now. On 95% of buys I have been 100% satisfied. One the 1 occasion when I was not satisfied the return and store credit process went smoothly and I bought a... See more

Even when I have a credit, I’m always surprised at how much the items in my shopping bag are. And then I noticed that the tax is charged on the original price of the item and not the sale price. And s... See more

I ordered a purse for Christmas present, and it was listed with strap. When it arrived there was no strap. I contacted customer service. They looked for maybe 10 mins and said they could not find the... See more

My experience was pleasant; it's the first time I've taken the risk of buying something used. The description of the product said it was in "good condition", and it truly was. Plus, the shipping was s... See more

I love the things that are available to buy, they are always in great condition.Shipment is quick also. The only negative thing I find as well as unfair,is the shipping cost to Puerto Rico.$45 is... See more

Nicely done with the packing, fast shipping, I didn't expect that. So, I'm very delighted!! Furthermore, I like all the stuff I bought. No doubt a very satisfied customer

My shopping experience was mixed. I had difficulties reaching both customer service and the NYC store in Manhattan via phone. I also had difficulties even purchasing a bag on your website and actual... See more

Fast delivery TRR never disappoints on their promise of quality of goods as well as fast delivery. I am always very satisfied with my purchases.

I love all my products I receive and descriptions have been spot on. The only down fault is that where I live I need an invoice in pdf format to claim customs and I have to ask every time and wait so... See more

Bag is great just as described. There was some items from last owner left in one of the pockets on the side of the bag, but other than that everything was perfect.