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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, emphasizing their high quality and the accurate design execution. Consumers appreciate the wide selection of merchandise available and the quality of the clothing. The embroidery work, in particular, receives high marks for its excellent quality and accurate representation of logos. People highlight the positive ordering experience, noting the easy-to-navigate website and the helpfulness of the customer service team. Reviewers appreciate the prompt communication, personalized attention, and willingness to assist with complex designs. The company's commitment to ensuring customer satisfaction, even going above and beyond to improve logo visibility and address any issues, is a recurring theme.

Based on these reviews

Rated 5 out of 5 stars
Verified

This company went far and beyond on helping mw with my order, I couldn't recommend thread logic enough, very helpful and great customer service. I can not wait to see my product when it comes

Rated 5 out of 5 stars
Verified

They are exceptional to work with. They are immediately responsive with a confirmation of our order. I had a few detailed questions relating to the color of the thread, and they were very responsive,... See more

Rated 5 out of 5 stars
Verified

Stephanie Schrandt in Customer Service was very helpful to get the order processed and delivered. Very happy with the product we received and will consider additional orders in the future.

Rated 5 out of 5 stars
Verified

We purchased the firm's holiday presents for our Principal Architects and theentire Thread Logic experience from order to delivery was top-notch. From the prompt email communication to the preproduct... See more

Rated 5 out of 5 stars
Verified

Excellent customer service. Angela was very communicative and answered all my questions. The jackets are affordable and good quality. My team loved them. The person who embroidered our jackets did... See more

Rated 5 out of 5 stars
Verified

Thread Logic has high quality shirts and great customer support. Their products also get shipped out pretty quickly. I've placed several large orders with them for my company and they'll continue to g... See more

Rated 5 out of 5 stars
Verified

This company is very easy to work with and transparent about the pricing. The website was very easy to maneuver and set up my logo. The collaboration with the color team gave me an extra level of con... See more

Rated 5 out of 5 stars
Verified

Thread Logic performed as they said they would. The quality of their products are outstanding. Sometimes it's also the little things that make a big difference like the personalized card with the... See more

Rated 5 out of 5 stars
Verified

Our first order arrived defective, but Thread Logic immediately reached out and replaced it at no cost. Even though it was just a single item, their customer service was amazing. It was our first time... See more

Rated 3 out of 5 stars
Verified

I liked the communication from the company. The ordering process and proofing was quick and straightforward. Unfortunately, the Large shirt/hoodie I ordered was a small medium and doesn’t fit. Also,... See more

Rated 5 out of 5 stars
Verified

My experiences with this company have been great. They do great work, at a good price. Their clothing lines are great, and everything I have wanted, I have found. Wish their turn around time was be... See more

Rated 5 out of 5 stars
Verified

On our initial order, we were in a time crunch. Online (website) was very easy to navigate, upload logo, etc. Some websites can seem difficult and not intuitive. Then I needed to clarify a few thin... See more

Rated 5 out of 5 stars
Verified

Great work, accurate design to what was ordered. Quality hats to choose from. Communication throughout the process was fantastic. Easy to follow instructions and very prompt replies. Quick turnaround.... See more

Rated 5 out of 5 stars
Verified

I had a small order with a complicated graphic in 5 colors and some fine detail. When I first submitted the graphic, they were skeptical it could be done and suggested I simplify it... which I did, bu... See more

Rated 5 out of 5 stars
Verified

I chose Thread Logic because you had the exact work shirts as my previous employer- after 7 months in the field they still look like new. Couldn't be happier about the embroidered logo and the proces... See more

Rated 5 out of 5 stars
Verified

We wanted denim shirts for our upcoming company summit, and these did not disappoint! We live in Texas, so the lightweight material of the shirts was just what we needed. They sent us a proof to appro... See more

Rated 5 out of 5 stars
Verified

Love the quarter zips and the vest. Wish the vest was available in more colors, but they are perfect for Fall remote work attire with a dry-fit long sleeve or light turtleneck. All the quarter zips... See more

Rated 5 out of 5 stars
Verified

This is my second time ordering from this company. There was an issue with sizes on the first order but this one all the clothing were true to size and fit our staff great. I look forward to ordering... See more

Rated 5 out of 5 stars
Verified

Designer took my feedback on the initial proofs and was able to explain what changes would be possible within the parameters I set. Jackets turned out great, everyone at the company was very excited t... See more

Rated 5 out of 5 stars
Verified

The people at TL are amazing and always there to pick up the phone and TALK to you which is incredible. A great human touch that is disappearing from the world.

Rated 5 out of 5 stars
Verified

I've ordered from ThreadLogic multiple times, and I've always had a wonderful experience. Our order arrives on time, and everything looks great. They even include a note and piece of chocolate, whic... See more

Rated 5 out of 5 stars
Verified

Quality embroidering of logos and great selection of merch to pick from. Also very easy to reorder with all the details saved for our company regardless of if it's our company or partner companies try... See more

Rated 5 out of 5 stars
Verified

customer service top tier. high quality of work done in timely manner and they were very clear on providing me exactly how the embroidering would look before they did anything.

Rated 5 out of 5 stars
Verified

Fantastic quality and look to our HVAC technician jackets and shirts!!! Will absolutely be our embroidery shop from now on!

Rated 5 out of 5 stars
Verified

Order was correct, very great quality work and delivered on time as promised. I was a customer of Merchology but now I’m using Thread Logic going forward.

Rated 5 out of 5 stars
Verified

I ordered these jackets for our mid-levels. They loved the material and how the jackets fit.

Rated 5 out of 5 stars
Verified

Thread Logic worked closely with me on a tough logo design. The end result was perfect, exactly what we were looking for! Shirt quality is very high as well. Big thanks to the seamstress team at T... See more

Rated 3 out of 5 stars
Verified

Communication was good, product quality and variety were also very good. However, we found the quality of the embroidery itself to not be as high of quality as we've had with other venders.

Rated 5 out of 5 stars
Verified

Our Rep was top notch, she answered all questions precisely and swiftly. She followed our order through to the end. Product was done quickly and shipped without any problems. Arrived on time and wa... See more

Rated 5 out of 5 stars
Verified

They were great at uploading my art work, I tried a couple other companies and they could seem to get it right. Very quick response with the proof and the order and quality of apparel is great. I will... See more

Rated 4 out of 5 stars
Verified

The logo design phase took longer than I expected but product came in and was exactly what we were looking for! Quality of shirts were great and logo came out perfectly!

Rated 5 out of 5 stars
Verified

well good product, honest commitments and pretty much that's all I can expect. I been in business for over 45 years and come to appreciate honesty and service...

Rated 5 out of 5 stars
Verified

They went above and beyond. They contacted me to ensure the colors would show up well. The pricing for embroidery on one item was very good. The quality is excellent. I will use this company again!

Rated 5 out of 5 stars
Verified

Product was better than expected and when I made an error making the order, the company contacted me quickly to inquire and make sure things were in order.

Rated 5 out of 5 stars
Verified

The custom logo clothing came out great! I was just testing the sizes to know how it looked and most were great. I will be placing another soon. It took some time at the beginning as they want to make... See more

Rated 5 out of 5 stars
Verified

Looks great. Fast turnaround. And I loved that they called and made a recommendation to improve the visibility of my logo.

Rated 4 out of 5 stars
Verified

Quality of both the items and the logo work was great. I just wish they hadn't taken so long to arrive but otherwise, I'm very happy with the items.

Rated 5 out of 5 stars
Verified

easy to order, great professional embroidery, delivered within the time stated when placing the order. Exactly what I was looking for.

Rated 5 out of 5 stars
Verified

Once again great quality shirts with my Kois Real Estate Logo are enjoyed by me and our staff.

Rated 5 out of 5 stars
Verified

Work Is beautiful! People who see it are very impressed. It’s a great example of the quality of service I offer.

Rated 5 out of 5 stars
Verified

The team at Thread Logic makes ordering easy. I appreciate their prompt replies and excellent support.

Rated 5 out of 5 stars
Verified

Friendly helpful and knowledgeable The product turned out amazing

Rated 5 out of 5 stars
Verified

Customer Service gave very good feedback and advice about the production requirements. Product is high quality and execution of embroidery was as expected.

Rated 5 out of 5 stars
Verified

Your company's thoughtful craftsmanship and attention to detail made each item truly special additions to our staff reward store. We also appreciate the quick turnaround time, and the excellent suppor... See more

Rated 5 out of 5 stars
Verified

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ If I could give 10 stars, I would! The staff was incredibly professional and provided outstanding follow-up every step of the way. The products were perfect, and the logo stit... See more

Rated 5 out of 5 stars

Customer Service gave very good feedback and advice about the production requirements. Product is high quality and execution of embroidery was as expected.

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Company details

  1. #10 of 49 best companies in Printed Clothing Store
  2. #20 of 425 best companies in Clothing Store

Information provided by various external sources

Thread Logic is proud to carry a variety of custom logo embroidered apparel for men and women, including polo shirts, dress shirts, jackets, hats, bags and more. Since 2001, we have offered quality custom logo embroidered apparel with a 100% guarantee. We take pride in quality and that every logo is embroidered on site in Jordan, Minnesota. We offer free embroidery, free logo set-up, no minimum orders, quantity discounts for orders that are over $500 and no minimum orders. If you have any questions please call our friendly customer service experts and reach a live person immediately at 800-347-1612.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Replied to 27% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

They did a great job with my order

They did a great job with my order. I only had 10 items, each item was a different, and they all turned out great. The order arrived when they said it would. I really like how they offer national brand clothing like Carhartt.

November 24, 2025
Rated 5 out of 5 stars
Verified

Company Gifts - Excellent

The Richardson 12 hats we ordered came out amazing, the embroidery surpassed my expectations. It made a great gift for our company team. Service was also excellent, Thread Logic was always quick to reply with any questions and provide informative answers. Great experience!

October 30, 2025
Rated 5 out of 5 stars
Verified

very good customer service

This company went far and beyond on helping mw with my order, I couldn't recommend thread logic enough, very helpful and great customer service.
I can not wait to see my product when it comes

November 21, 2025
Rated 5 out of 5 stars
Verified

A shining example of great customer service!

We purchased the firm's holiday presents for our Principal Architects and theentire Thread Logic experience from order to delivery was top-notch. From the prompt email communication to the preproduction embroidery approval to our amazing customer service rep (Susan Samuelson), the entire process was seamless. We were especially thrilled to see the broad selection of brands like North Face and Patagonia which you offer. Cannot recommend Thread Logic enough! Happy Holidays!!

November 18, 2025
Rated 5 out of 5 stars
Verified

They are exceptional to work with

They are exceptional to work with. They are immediately responsive with a confirmation of our order. I had a few detailed questions relating to the color of the thread, and they were very responsive, informative, and more than willing to discuss. When I had questions as to the look of the finished product, my contact there took a picture with her own cell phone, and to be honest, seeing it like that was very reassuring that what we ordered was going to look fantastic, which it did. I was very impressed with their follow up and openness to talk. You really need good communication in this area of design.

November 19, 2025
Rated 5 out of 5 stars
Verified

Excellent all around service

My experiences with this company have been great. They do great work, at a good price. Their clothing lines are great, and everything I have wanted, I have found. Wish their turn around time was better, but that's just a small nitpick item on my part as I know their work takes time.

November 18, 2025
Rated 5 out of 5 stars
Verified

Great Quality

Product was better than expected and when I made an error making the order, the company contacted me quickly to inquire and make sure things were in order.

October 27, 2025
Rated 5 out of 5 stars
Verified

Our Rep was top notch

Our Rep was top notch, she answered all questions precisely and swiftly. She followed our order through to the end. Product was done quickly and shipped without any problems. Arrived on time and was a quality product. Love it!

November 10, 2025

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