Timberplates Reviews 484

The product is just what we needed to create a more open space on our new deck. It pairs so well with the black fan. Our architect was quite impressed with the quick response and drawings, spec... See more

Laurel is quick to respond. Turnaround times are reasonable and expedited if needed. Any issues or concerns were resolved in a timely manner without a need to escalate. Overall, have been pleased with... See more

I received a prompt response for my request for help in designing a set of decorative timber plates for my home's front porch. After providing some details and measurements, a custom design was provid... See more

I cannot say enough good things about this company. I had an issue with delivery that was not a fault of Timberplates. They responded to my email right away and addressed and solved the problem with n... See more

I have used Timberplates for over 5 years now, they have always delivered a quality product with good finishing and packaged well. Recently we had a hickup on an order and they were very prompt to rec... See more

Rhett Guthrie of Timberplates provided the orignal drawings to me in 2022- at no charge and with no expectation *such cutomer service is few and far between now days 3 years later, I finally sta... See more

The sales team at Timberplates was great! Helpful in every way. The customer service people are outstanding! This company reminds me of how things use to be done in this country. Keep this up ti... See more

Great service and quality product! Laurel in operations was quick and responsive to my questions. The modifications to their standard drawings for my needs - hole size and layout - was simple. Product... See more

Terrific product and service. I ordered custom sized turnbuckle tie rods for an adaptive reuse project. One inch rods look and perform great. Laurel in customer service was knowledgeable and profes... See more

Great Customer Service! We ordered some tie rod assemblies with turnbuckles powdercoated in black. The assemblies look great, and all of the pieces went together perfectly. The people called and mad... See more

Absolute wonderful experience. If you explain what you’re trying to do, they will gladly help you achieve it. Item shipped fast, delivered well packaged, on time and installed seamlessly. 10 out of 10... See more

Very satisfied with Timberplates ,they did a custom order for me.There was a small issue with the rods not being threaded as long as specified but they very quickly fixed they issue. The powder coatin... See more

I ordered custom plates. I was a very efficient process from design to production. The pricing was reasonable with a fast turnaround time. These will be my go-to people for truss plates. Made in my gr... See more

Timberplates is absolutely fantastic! The wooden plates I ordered are not just functional, they are stunning pieces of art

Masterful craftsmanship exactly to specification. It was as if they were on site fabricating as the project was in progress. Could not have asked for better quality in the custom-made products and the... See more

Laurel was great to work with over the phone and email. She helped us problem solve some offset bolt holes we needed specially made. Everything arrived quickly and looks and feels great! We are look... See more

Ordering was easy, efficient and product was delivered quick. Thank you

Your folks were very helpful and made sure the sizing was correct before fabrication. Measure twice cut once. The received pieces are impressively solid and well machined.

Your customer service and communication made me choose you. It was nice to call and get a person on the other end that was helpful, knowledgeable and friendly.

We bought 3/4 in rods, brackets and turnbuckles for rafter ties in our lofted ceiling. The on-line measurement guides were spot on. We are very impressed with the quality of the product!

Laurel was a pleasure to work with. It took a couple of phone visits to get my order understood and put into production. Timberplates got my order ready and shipped in record time. I could not be more... See more

These people are awesome. They quoted my truss plates multiple times as I continued to make changes to my design. Once finalized, the pricing was great, and the finished plates are perfect. Can't wa... See more

There was an issue with shipping. They followed up & contacted me many times to make sure I received the package & that it was what I ordered. Great customer service.

quick delivery, flexibility to create the exact size brackets needed for the job. upon delivery noted the heavy weight which assures a strong connection, not cheap overseas bracketry.

This company really knows their product the gal I talk to help me walk through the order and suggested better dimensions for my purpose and it worked out very well for me

Quality of the plates, including the powder coating, was excellent and very quick delivery. SS bolts with black oxide coating were also of high quality. Reasonable pricing and great communication.

From the moment I sent a custom design request, communication was quick, responsive, and involved an actual human on the other side. Fabrication and delivery was even faster than I expected. There was... See more

The Timberplates team was very responsive and willing to customize our order and shipped ahead of schedule. The brackets look great!

The product is beautiful and well as structural. We needed to make a change after receiving the product and started the installation and the service representative solved our problem quickly.

Great service and quickly made replacements when I sent the wrong measurements the first time.

Custom plates built to my specs. Excellent job, turn around was very fast. Would highly recommend Timberplates. Very professional and easy communication.

Laurel was a great help. She walked me through the custom order and followed up with me through the shipping.

Quick service, high quality product. Good communication when we're discussing about the product details.

Great product, good service. When 2 bolts were lost in shipment they rapidly replaced them.

Easy to order. Normal ship time. Good communication. Quality product worth waiting for.

More than fair price and service was easier than going to a hardware store.

Beautiful final product fits my structure like a glove. Very helpful customer support.

The team was helpful, professional and prompt with thier communications. Would partner with them again.

Every aspect of your services are awesome! Highly recommend your company!

Very easy people to work with. Items arrived as expected.

They were very helpful and everything arrived quickly and is very well made and sturdy. Also I spoke to a woman there that made everything easy.

great customer support and quick response to e-mail

They helped throughout the quote with detailed shop drawings, provided a quality product for a fair price and within a reasonable time. It was a good experience.

From start to finish, the customer service was friendly, efficient, and genuinely caring. A rare find!

I ordered custom plates from timberplates and was really impressed with the quality and detail of the woodwork. It looked exactly like the preview and felt sturdy when it arrived. Shipping took a bit,... See more