Transak Reviews 44,754

Reply from Transak

4 hours ago

Thank you for your feedback. We’ve reviewed the transaction and can confirm that the order was successfully processed from our side, with the crypto sent to the wallet address provided. A confirmation email was also issued at the time of completion.

We checked the wallet activity on the blockchain and noted that the funds were moved shortly after delivery. Please note that Transak is a regulated payment gateway and does not control or access user wallets. We only process transactions based on the information provided by the user.

If you were misled by a third party, we encourage you to respond to our email with more details or any external links involved. We also recommend reporting the incident to your local cybercrime authority, as blockchain transactions are irreversible and only they are in a position to assist further.

As the transaction was completed as intended, we kindly ask you to consider updating or removing your review to reflect the service accurately.

Reply from Transak

3 hours ago

We’re really sorry to hear about your experience, and we completely understand how concerning this situation must feel.

After reviewing your account, we can confirm that your most recent orders did not go through, and the one successful order was completed correctly and delivered to the wallet address you provided at the time of purchase. Based on your review, it seems you may have been the victim of an external scam. To protect your security, we have temporarily disabled your Transak account to prevent any further unauthorized activity.

If you believe someone misled you or used your information, we strongly recommend contacting your bank to raise a chargeback and reporting the incident to your local authorities. Crypto transactions are irreversible, and scammers often use legitimate platforms to move funds.

We want to assure you that Transak takes fraud prevention very seriously, and we will fully cooperate with your bank or law enforcement if they request information for their investigation.

If you’d like us to look further into this or provide clarification, please contact us directly through our support channel — we are here to help.

Reply from Transak

4 hours ago

Thanks for your review — and I hope you’re doing well.

I looked into your orders, and I can confirm that whenever Transak received your bank’s payment confirmation, your transactions were completed instantly. The failed orders were due to payment verification expiring, meaning your bank did not approve or respond to our notification in time.

Our system sent the payment prompts correctly, but the approval must come from your bank or card issuer, not from Transak. We do not have access to your bank account or any ability to influence their verification process.

Your latest order was completed smoothly, which shows that once the bank approves the payment, Transak processes it right away.

It appears there may have been some misunderstanding from the bank’s side. We kindly recommend contacting them to understand why the payment verification was delayed.

If you feel this clarifies the situation, we would appreciate an updated rating to reflect Transak’s service.

Reply from Transak

5 hours ago

We’re really sorry to hear about your experience, and we completely understand how concerning this situation must feel.

After reviewing your account, we can confirm that your most recent orders did not go through, and the one successful order was completed correctly and delivered to the wallet address you provided at the time of purchase. Based on your review, it seems you may have been the victim of an external scam. To protect your security, we have temporarily disabled your Transak account to prevent any further unauthorized activity.

If you believe someone misled you or used your information, we strongly recommend contacting your bank to raise a chargeback and reporting the incident to your local authorities. Crypto transactions are irreversible, and scammers often use legitimate platforms to move funds.

We want to assure you that Transak takes fraud prevention very seriously, and we will fully cooperate with your bank or law enforcement if they request information for their investigation.

If you’d like us to look further into this or provide clarification, please contact us directly through our support channel — we are here to help.

Reply from Transak

10 hours ago

Thank you for your feedback. We're sorry to hear about your experience and any confusion caused.

We’ve reviewed your recent transaction and can confirm that it was successfully processed and the crypto was delivered to the wallet address you provided. Please also note that Transak does not make or receive phone calls — we offer support exclusively through our live chat system on our website.

If you were contacted by someone pretending to be from Transak, we encourage you to report the interaction, as it may have been unrelated to our official support channels.

If this helps clarify the situation, we’d sincerely appreciate it if you would consider updating your review to reflect your experience with our service specifically. We’re here if you need further assistance.