Gearhead, Rock/Creek Reviews 4,442

Never been to the store but found an item I wanted online and the ordering process was extremely smooth plus it shipped the next day. Couldn’t be happier.

Today was maybe my second or third visit to Gearhead Outfitters at the Promenade on Chenal… My husband raves about this store, so I stopped in today to look at a few items.. Amari was so welcoming and... See more

Went in at 4:55, they were closing in 5 minutes. They stayed open to fit my fiancée to a new pair of shoes. Blew out hers on the trail, and knocked the rear derailer out of spec. The bike tech Hunter,... See more

Best customer service I've experienced in a very LONG time! They performed like a company who actually wanted to earn my business AND my loyalty. They have! Excellent, timely communication. If I coul... See more

It feels pretty good, I like it a lot, but I don't know why I'm always saying there's a problem with my payment method. I use paypal. Although my paypal email and account email are not the same, it sh... See more

First of all, customer service is FANTASTIC. That cannot be overstated. That's why I hate to give only four stars. The issue for the lower rating is because of the store itself and the website. I was... See more

Logan which I do believe is a manager and Jess at the Hamilton Place Chattanooga Tennessee location are absolutely the best. They both go above and beyond for you and have the best customer service... See more

The Oboz hiking boots were at an unheard of sale price. Website was easy to use. Shipping was very fast and even more impressive given it’s the Holiday Season. Will buy again from Gearhead!

The person who helped me was so knowledgeable. In fact, I went back and purchased more items online because I was so impressed. I also left a positive google review.

I ordered sun glasses and a yeti cup. The yeti cup was canceled, but showed as available when I ordered it. It’s just frustrating when a company’s website does not match what they actually have in sto... See more

Awesome customer service! I will definitely be buying from this company again. Shipping was extremely fast, and product was correct. Thanks!

Omg! Sarah at the Lincoln Square store in Chicago is amazing!! I came in for a gift and because there is so much cool stuff I started trying stuff on and buying a few things… and I tried on a Vuori s... See more

The Stanley cups were delivered very quickly and extremely well packaged ensuring nothing was damaged. Thank you!

I understand having to charge shipping but when I was going to buy a second item it doubled the shipping charge. That’s a complete no go for me. So I only bought one item instead of two.

I was looking for a discontinued item and found it at Gearheads. The price was appropriate, the service fast and item was exactly what I was looking for. Thanks!

Delivery faster than expected, pristine condition on Sale Price Item. Purchase with confidence these people follow through

Clear communication and fast shipping. I believe it shipped the same day I ordered or first thing the next morning. Great price!

My order was handled very well. I got regular updates on its delivery and the customer service was excellent. I would definitely buy from Gearhead Outfitters again!

Hi! I received my order early and it was packaged very well! Thank you for being prompt given the timing with the holidays! Best, Nancy

Received all items, solid customer service. They had what I needed when other shops didn't!

My search for these shoes were spot on with Gearhead. The website was accurate, easy to make the purchase and the shipping was quick.

Easy to order online and came quickly. Love my new TOPO sun hoodie. Thanks for having a great selection!

Great customer service when I called asking about e-gift I had purchased. Young man was professional and knowledgeable.

Website was easy to use. Purchase was shipped quickly and arrived a day sooner than projected. Love my new tent!

Super friendly. Fast shipping. Very helpful. Most importantly, wrapped my cups very well so not to come damaged. Thank you! I’m happy I found you!

Absolutely great customer service. I had an exchange to make and Jon worked well with me to get my new one to me.

Beautiful, quality Northface jacket and speedy shipping! 10/10 will order from you guys again!

These guys were great. Easy to order on their website. Faster than expected shipping!

They had what I needed at a great price! Shipping arrived quickly during holidays!

My wife and I both love their selection of clothes and the staff is very friendly and knowledgeable!

They got my cost here in 2 days right before Xmas on Dec 24th made my son happy I'm grateful

Extremely fast delivery and excellent price! Didn’t know I had a gear store so close to my house.

Got exactly what I needed for a good price and shipping was faster than expected!

great early shipment, great trail runners all around fab experience

Fast shipping and great customer service.

Good quality used goods and fast shipping! Would order again

Today, I was assisted by Joan in the Evanston IL store. She went above and beyond to assist me exchange a broken pair of Goodr sunglasses. She made extra efforts to ensure that the return and exchange... See more

We had a great experience! We went to the 2206 East Highland Drive Suite 200, Jonesboro, AR 72401 location. James was extremely helpful and patient with me. He was very personable when I asked his ho... See more

Brooke at Gearhead was exceptional! I was looking for 2 thermarest neo loft pads in large (which was really difficult) she said they had 3 in their system and helped to pay online and had them shipped... See more

The activewear store has a decent variety, but nothing really stands out. Prices are okay, service could be better. Overall, it’s just average for my needs.

Udans.com is a fantastic activewear store! Their selection is super stylish and affordable. I've found everything from leggings to sports bras that fit perfectly and feel great. Highly recommend!

Ordering online was super easy, and my TOPO sun hoodie arrived quickly. The quality is excellent, and I love the fit. Thanks for offering such a great selection!