UME Travel Reviews 499

UME travel is an excellent company doing business in Japan. Our planned itinerary was carefully organized. With the constant everyday scheduling, Steven Hu did an excellent job overseeing our trip to the last details of our trip. I would certainly recommend UME Travel, especially Steven Hu to our friends and contacts.

Carrie, our travel consultant from UME Travel is amazing. She helped us organized our Vietnam trip - November 21, 2025 to December 4, 2025.
Carrie, thank you so much for everything you did to ensure Jodi and I had an enjoyable vacation. We had a wonderful & amazing time in Vietnam. The tour guide made our trip easier, less stressful and made our trip unforgettable. We truly felt looked after.
Thank you again for organizing our amazing Vietnam trip. Looking forward for your help and guidance on our next vacation journey!
We’ll definitely refer you to our family, friends and colleagues.

Thank you again Carrie and the entire UME travel team for giving us such memorable and well curated travel experience. Every destination was thoughtfully planned and perfectly executed. Truly a five star service from start to finish.

Ume company arranged my private tour very neat and organized well and proper.
My english speaking tour guide is very well versed and very informative and very friendly.
Our overall transport journey with train and van was very punctuall and smooth and cozy.
I highly recommend this travel company and surely i will engage them again.

We had an incredible experience with UME Travel. From start to finish, everything was effortless. They listened to all of our suggested attractions and experiences, then built a perfectly paced itinerary, made every reservation, and purchased all the tickets in advance. When we arrived in Japan, our driver greeted us right away and our tour began smoothly.

Having a private driver and a private English-speaking guide meant we never stressed about timing or logistics—no worrying about planning, organizing, transportation, communicating with locals, or even ordering food. Communication with Steven was excellent—he responded within seconds whenever we had any questions or concerns during our tour—which gave us total peace of mind.

Thanks to UME Travel, we saw far more than we could have on our own, visiting multiple attractions and immersing ourselves in the culture efficiently and completely stress-free. Our local guides were fantastic, offering tips and clear directions for exploring on our own after the daily schedule. We even navigated the public trains with confidence to do more shopping and eating. We truly would not have experienced Japan the way we did without UME Travel. Highly recommended!

It was a​ great experience starting from​ the​ welcome at the​airport,​ all​ The​ transportations, The​ amazing tours, and above all​our tour guide Mr.​ Win​ who made this​ experience​ unforgettable with his rich knowledge and​ kindness.​ We highly recommend him and Mr.​Auddy as your driver.​ Together they make The​ grestest team. We​ rate their service​ with​ 100 Stars.​

we had some wonderful people to show us around. eva wang did a great job putting it together.

Anan was amazing! Very nice tour and guide! Will recommend!!! Also Steven did a very nice job planning

From the start to finish, Carrie was there to assist us in planning and coordinating our fantastic time in Japan. Our guides Summer, Andi, Dione, and Dan, were also excellent!! Each day we got very informative tours that exceeded our expectations. Not to mention the excellent drivers who got us to our locations quickly and safely. My wife and I have already decided to use UME travel services again when we return to Japan. I highly recommend Carrie and her excellent staff to assist anyone coming to Japan. We will be using UME again;)

Dear Amber of UME Travel November 8, 2025
I wanted to thank you for the support that was extended to us in Japan under stressful circumstances. We had a wonder tour of the mountains the first 13 days. Bianco was very knowledgeable about the area, its history and even the best place to have lunch in each of the areas. He provided very interesting museums, and experiences and was very pleasant to be with. The hotels were very nice and some unique to the area. One morning we were up early and the view of Fugi was spectacular with a clear blue sky, a full moon sitting next to the mountain, making a beautiful unforgettable scene. Just one example of how special the trip was.
When we arrived in Kyoto and joined up with Leo I fell in love with the city. He was able to show us many of the area’s treasures. When my husband became ill, Leo was of wonderful assistance to me. He is an amazing young man, so thoughtful and compassionate. His understanding of the situation was comprehensive and was able to translate to English the needed information for me to navigate Japanese systems. As an example, he provided a very useful tool, he wrote in Japanese the addresses of the hospital and the hotel I was lodging in, so that as I got into taxies to go back and forth I only needed to show the driver the note. He and UME provided excursions that were not on the itinerary but were valuable experiences and helped to distract me when I could not be at the hospital. He deserves to be commended for his attention to detail and accompanying actions.
UME and Amber developed a terrific itinerary and provided excellent follow through. The drivers, guides, and lodgings were all that we had hoped. Japan is beautiful and a far more interesting country than we knew before we arrived. The medical care my husband received was wonderful and fortunately helped him to recover rapidly. I did not know what to expect of the travel agency when the itinerary was halted and changes in hotels were needed. UME was there to support me though the unique circumstances and their involvement did not end just because the dates and places were not in the contract. That support is greatly appreciated and made a definite positive difference to our “Grand Tour’ of a lifetime.
Thank you Amber and your team,

Start to finish 5* service.

AMBER who was our office/booking contact came back to every email with speed, efficiency, politeness and a good understanding of what we had asked.



Amber produced completely customised itineraries for me and my Mother, taking into consideration all of our preferences, capabilities, limitations and preferences. (My Mother is 70 and has bad knees and eyesight issues).
We had specific priorities to take part in crafting sessions and experiences, and to see lots of Japanese gardens and Autumn foliage, especially the maples. Of course we also wanted to see all the usual highlights, and make it down as far as Hiroshima for historical learning opportunities.



Amber was able to create the perfect itinerary, and for about the same price as a tour with 30 people on a bus, we got PRIVATE door to door drivers, a personal guides JUST FOR US TWO, and complete control over our itinerary, which the guides readjusted on the fly for us to help us get the most out of each day! 

It was like being a rock-star, or an ambassador!



The hotels were all to a high standard, with both local and western options for breakfasts. We were able to experience a night sleeping in traditional Japanese style on Tatami mats, a private Onsen hot bath and a Japanese banquet presented in our spacious room!

Amber organised all the craft experiences we wanted - gold leaf work, Kintsugi, Calligraphy, Washi Paper Making, Calligraphy and a cultural performance show.



Our guides KILAN and YUYA were both polite, accessible, friendly and knowledgeable (Yuya especially so with a degree in history!). They were able to answer all of our plentiful questions, and were happy to talk about all sorts of subjects, even more awkward ones. We like to learn about a countries social, economic, political, penal, health, environmental, and cultural systems as well as just the tourist information.



One point I must make is that being Vegetarian in Japan is extremely difficult.
 Being Vegan is almost impossible. Our guides tried to be as helpful as possible, and did point out some excellent, little known places where I could eat vegetarian and my mother could still have meat - but it should be known that for experiences such as the Japanese banquet in room - you need to let hotels know ahead of time, sometimes WEEKS ahead of time. DON’T leave it until arrival and check in to let the hotel know - and be proactive about asking the guides to do the same. Otherwise you will spend a lot of time walking around trying to find restaurants that may or may not still exist!


The guides always came in to help us check in if there was anything to book or organise (meals / onsen baths etc) - but sometimes, on the night is too late.



Other than that - I cannot fault ANYTHING that UME did for us. 
From constant WhatsApp communication, to meeting us on the platform from each train, to sending images, links and maps so we could find things we needed to. It was complete, considerate and comforting service from start to finish - very welcome in a country where culture shock and language gaps are abundant!



The pacing of the tour was perfect too - we never felt rushed - had plenty of time at each site and had time to relax and recover between busy days.



I would recommend this company over any other for tours in Asia!







We completed our wonderful Bhutan trip this morning.
We wanted to take this opportunity to thank Dan Li and UME travel for doing such a phenomenal job helping us get this trip together. We enjoyed all aspects of our stay in Bhutan.

The local manger in Bhutan, Sangay did a perfect job with choosing the accommodations, tour activities, the tour guide and our driver. Our tour guide RinZin Wangchuk was very good and made our trip more memorable with the information he shared and by keeping our days well organized so we could truly enjoy all aspects of Bhutan and its Culture. We also met the local tour manager, Sangay — needless to say, she is a wonderful person.
There are not too many places we can say should be revisited— thanks to this trip, we can say that Bhutan would be a place to visit & revisit!!
Thanks, once again to the UME travel team of Dan Li, Sangay, and RinZin Wangchuk for such a wonderful, memorable trip !!

We had a wonderful one-day tour from Chiang Mai to Chiang Rai with our guide, Mr. A-nan from UME Travel. He picked us up right on time at 7:30 AM, and with his help, we even made a relaxing stop at the hot spring for a foot-bathing break and a fun group photo.

Throughout the day, Mr. A-nan guided us smoothly through the White Temple, Blue Temple, and the Black House Museum. At each site, he provided clear explanations and shared interesting history that made our visits even more meaningful.

It was a long day of sightseeing and travel, but Mr. A-nan was always patient, attentive, and made sure we didn’t miss any highlights. We were truly happy and grateful for his thoughtful and friendly service. He made our visit to Chiang Mai a very memorable one.

Highly recommended!

Christopher

We are so grateful for having Maria as our tour guide, and Rawat as our driver. Their kindness, thoughtful, skills and knowledge for making our trip so perfect. This trip is truly unforgettable, and we will cherish these memories forever. Thank you very much!
The Chris group

We recently completed a vacation to Thailand and decided to book through a travel agency since it was our first time visiting Asia and we weren’t sure what to expect. We’re so glad we chose UME Travel — the entire experience was fantastic from start to finish.

Our agent, Lan Liu, was extremely helpful and attentive. She even called us in Canada to walk us through what to expect from the company, asked about the level of service we wanted, and then sent us a detailed quote. From there, booking with her was absolutely smooth.

As our vacation approached, Lan kept us updated and provided a very thorough itinerary, along with all hotel and flight bookings. She even went the extra mile by sending photos of airport meeting points so we could easily find our drivers upon arrival. The local tour guides she arranged were top-notch and really enhanced our experience in Thailand.

We would highly recommend UME Travel and especially Lan Liu to anyone planning a trip to Thailand. Their professionalism, attention to detail, and personalized service truly made our vacation unforgettable

We are very happy with Mr. Mocha’s Bangkok one day tour. We had a wonderful time to enjoy flooring market and royal places.

Phoebe organized an excellent tour of Thailand!

Our tour guide, Mr. Win, was friendly, professional, witty and extremely helpful. He really went the extra mile. He's a winner! Side note: The date of my experience might be off by a day or so because I'm writing this review after I've returned to the states. I was with a group of six that toured Thailand (Bangkok & Chiang Mai) Nov 1st-10th, arranged by Ivan.

let start with good stuff. Organization was perfect, like it should be. It was private tour with private guide and driver. they were always on time (5min earlier). Guide spoke limited English, but enough to understand each other. With little patience, everything was good. Hotels were 4/5 starts and all hotels, but one were excellent. Hotel that we got in Chiang Mai, Thailand, was supposed to be 4star hotel. I would not give it 2stars. this was not hotel advertised with the tour. Also, on itinerary that we got before paying, there was a different hotel, close to old city. Hotel that was chosen for us was not near old city, not close to anything (restaurants,shops..), and it did not have restaurant or bar in hotel. And, that was a major problem. We were there during water festival. Any transportation was impossible to get, and it was overpriced.
So, if anybody is reading this, UME Travel is good, but read you final itinerary very careful, and complain if not OK.

We needed a specialized trip through Asia to cross paths with long time friends living in Asia. We looked at various tour packages, but could not find what we desired.

Contacted UME Travel and worked with Eva. Expressed our modifications to other tour packages they offered. After going back and forth a couple times, Eva put together a wonderful package offer. We accepted and Eva spent a few days organizing and booking our airfare, lodging, private tour guides and drivers for each location.

The 20 day trip was to various locations in four countries (Singapore, Malaysia, Cambodia and Thailand.

Eva provided very detailed documents covering all aspects of our trip. Plus, she responded quickly to any questions or minor modifications.

The hotels were great and in good locations where one could also wander the surrounding neighborhoods and access to public transportation when you were not with your personal guide and driver. All listed meals and attractions were included in the tour package. Would definitely consider UME Travel for future trips!