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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the company's customer service, describing it as helpful, patient, and responsive. People appreciate the prompt assistance and the feeling of being supported throughout their journey. The staff is frequently mentioned for their helpfulness and the personalized care they provide, with many reviewers highlighting the team's genuine concern for their well-being and progress. Consumers report a smooth and easy process from initial contact to product delivery. The delivery service is also commended for its speed and reliability. While opinions on the product itself are more varied, the customer service and support receive consistently high marks, making it a positive experience overall.

Based on these reviews

Rated 5 out of 5 stars
Verified

I have to say that I have been taken care of very well treated in the right way and many concerns for me. I appreciate that very much. The product is phenomenal. I can’t stress enough how well it work... See more

Company replied

Rated 5 out of 5 stars
Verified

UrWay Health was great to work with. I had an issue with the pharmacy delivery and they took care of it quickly. I will certainly buy the medication from them from here on.

Company replied

Rated 5 out of 5 stars
Verified

The entire process was easy, from the gathering of my personal information to the health care providers quick response and the overnight delivery. The TRI-MIX was still very chilled because the ice... See more

Company replied

Rated 5 out of 5 stars
Verified

Working with URWay has been good. I'm early into this but my appetite is less (I get full quickly) and my sweet cravings are less. The URWay people were very nice and understanding when I got confused... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve tried many diets, and I finally found something that worked for me. With the semaglutide injections I was able to lose twenty pounds. I chose UR Way health based on their reviews and results of p... See more

Company replied

Rated 5 out of 5 stars

I cannot say enough! This company is supportive, efficient, helpful, fairly priced, and does what they say! I’ve tried other companies for Tirzepatide and they’ve always disappointed me. The order doe... See more

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Rated 5 out of 5 stars

I had an issue with my prescription shipment upon receipt. I emailed super close to the end of thier business hours. I expected a response the next morning. To my surprise, I received a phone call adv... See more

Company replied

Rated 5 out of 5 stars
Verified

Approval was quick and the medication arrive within days of approval. My second vial arrived on time without having to do anything. Receive regular text messages asking how I’m doing and if I have any... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer care and support. They are very transparent and answer all of your questions. My medication arrived exactly as explained with very clear precise instructions. This is a great trustw... See more

Company replied

Rated 5 out of 5 stars

I rarely write a review. I was really hesitant to use an online pharmacy and physician but after speaking with a friend who referred me to UrWay I figured I would try it. Needless to say it has been... See more

Company replied

Rated 5 out of 5 stars
Verified

Receive notifications on time which is great life is busy as it is, UR health is right there with reminders, follow ups and overall care that you are on the right track to reach your goals. So impres... See more

Company replied

Rated 5 out of 5 stars
Verified

I have yet to use the meds beings I still have a week of my prior medication left before insurance cut weight loss out so can not comment on actual medication at time. As far as customer service, my... See more

Company replied

Rated 5 out of 5 stars
Verified

Hi, I just want to say my experience with URWay Health has been great! Customer service was very helpful and patient with me which was why I decided to go with their company. I just started my first... See more

Company replied

Rated 4 out of 5 stars

I applaud UrWay for taking precautions in the name of health. They initially refused to fill my order, since my 4 month old prescription was for a lesser amount than I currently take. They actually s... See more

Company replied

Rated 4 out of 5 stars
Verified

I’m amending my previous review! I realized that it takes at least 4 weeks to adjust to the Tirzepatide medication. I and currently in week 9 and I have lost 8 pounds, which is an average of 1 pou... See more

Company replied

Rated 5 out of 5 stars
Verified

Someone was always available to answer any questions. When I misunderstood what came with the initial purchase, the customer service team quickly assisted me with a very satisfactory outcome. The chec... See more

Company replied

Rated 5 out of 5 stars
Verified

UrWay provided a fast, easy and professional experience in arranging a consultation to change my prescription. Upon approval the new prescription was promptly shipped by overnight delivery. I'm ver... See more

Company replied

Rated 3 out of 5 stars
Verified

Delivery is excellent but the telemed support leaves a lot to be desired. Medication is not available in more concentrated doses, meaning the volume to inject only increases. Telemed will often text a... See more

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Rated 5 out of 5 stars
Verified

The customer service was great. Received a text and phone to follow up even though it was the end of the day. Answered all of my questions and even called me back after checking on another question I... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m out of town right now and I decided to do this and I was very grateful your representative called me to make sure I was still at the hotel address I gave before they shipped my shipment. That made... See more

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Rated 5 out of 5 stars
Verified

Wonderful Customer Service and timely responses to any questions I may have had. When it came time to review my medications they were very timely with refills and making sure I had everything I neede... See more

Company replied

Rated 5 out of 5 stars
Verified

Great experience with URWay Health so far! The screening process was quick but thorough. I got a response in a day and communication has been great as well. They have answered all my questions and hav... See more

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Rated 5 out of 5 stars
Verified

Your prices are among the best, and when I found a better price and asked you to match it, you went ahead and did even better! And when my delivery got stolen, you replaced it almost immediately. I... See more

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Rated 5 out of 5 stars
Verified

I learned about this company from my daughter and I got a great deal with a Thanksgiving coupon. The steps from the initial contact with UrWayHealth to the delivery of the product was simple and easy... See more

Company replied

Rated 5 out of 5 stars
Verified

The team has great communication! I always know the status of my order and shipments, so that I can keep current with my injections. They also quickly address any concerns or questions I have.

Company replied

Rated 5 out of 5 stars

This is my 3rd order through URWay Health I couldn't be more happy. Customer Service is top notch especially with Steve he's been very helpful.

Company replied

Rated 5 out of 5 stars
Verified

I have nothing but great things to say about my experience with Urway Health. Communication is amazing. I began my weight loss journey in January and I couldn’t be happier.

Company replied

Rated 5 out of 5 stars
Verified

Great customer care and support. It’s been a positive experience starting with my initial contact. I’m so glad I chose UrWay Health to begin my weight loss journey!

Company replied

Rated 4 out of 5 stars
Verified

Even though there was a hiccup with the delivery the person I was dealing with did everything in his power to rectify the problem. What I do want to comment is the medication is doing 1/3 of what t... See more

Company replied

Rated 5 out of 5 stars
Verified

I appreciate having someone to reach out to and getting a timely response. Makes me very comfortable. All seems to be well organized. Thankyou. 1 wk 6 lbs down. Happy. Have a nice day

Company replied

Rated 5 out of 5 stars
Verified

I have lost 30 lbs in 90 days. This has really helped me get back on track and gain some confidence after a horrible year of stressful events. It has been easy. I find it incredible to experience... See more

Company replied

Rated 5 out of 5 stars
Verified

Service and speed were great but I’m unsure how to get a refill. I think my dose may need to be higher as I’m taking the maximum amount to achieve desired results.

Company replied

Rated 5 out of 5 stars

A very good experience with URWay Health. They are quick to respond to any question that I have had and very helpful. I highly recommend them and I will continue to use them as well.

Company replied

Rated 5 out of 5 stars
Verified

This company is wonderful a 5Star company. They are so nice and they want to support you through this journey. They want to actually help you succeed and not just the money factor. I love Ur Way and I... See more

Company replied

Rated 5 out of 5 stars
Verified

Urway Health is the best company I’ve ever worked with, hands down!! I researched companies for months and decided to go with UrWay health, from the moment I asked questions, had concerns to ordering... See more

Company replied

Rated 5 out of 5 stars
Verified

Everyone has been so responsive and helpful. Turn around was extremely quick. I had my medications within a couple of days!! Process was simple. Thank you very much.

Company replied

Rated 5 out of 5 stars
Verified

I have been contacted from many of places regarding using Tirzipitide. This is the first company that was not expensive. I texted with Brie and she was so very helpful. She answered all my concerns an... See more

Company replied

Rated 5 out of 5 stars
Verified

The staff consistently checks in with me to see my progress and listens to my answers to their questions. I feel like I am being supported in my weight loss journey.

Company replied

Rated 5 out of 5 stars
Verified

This program is amazing! The food noise is completely gone and I have been losing more weight than i ever had with regular healthy habits and working out.

Company replied

Rated 5 out of 5 stars
Verified

Great product. Works better than I expected. Customer service is outstanding. They follow up with you and they’re easy to get a hold of.

Company replied

Rated 5 out of 5 stars
Verified

It was extremely easy, and most importantly, fast. I just started my weight loss medication with them, so hopefully the rest of my experience runs smoothly as well. Would recommend.

Company replied

Rated 5 out of 5 stars
Verified

The customer service staff and manager has been very good to me at Ur way. I highly recommend them The product works very well and it has B12 Added in to the medication. I highly recommend this ser... See more

Company replied

Rated 4 out of 5 stars

UrWay Health offers solid fitness and nutrition guidance. The staff is friendly and genuinely cares about your goals. I felt supported throughout my journey. A few more personalized plans could make i... See more

Company replied

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Company details

  1. #13 of 59 best companies in Weight Loss Service
  2. #11 of 77 best companies in Fitness and Nutrition Service
  3. #19 of 55 best companies in Wellness Program

Written by the company

UrWayHealth is a forward-thinking healthcare company specializing in personalized health solutions, including personalized weight loss programs tailored specifically for you. We prioritize individual well-being, offering a range of services such as telemedicine consultations, wellness programs, online pharmacy services, and medical testing kits. Our dedicated team of healthcare professionals leverages innovative technologies and evidence-based practices to deliver high-quality care that is accessible, convenient, and effective. With a focus on empowering individuals to take charge of their health journey, UrWayHealth is committed to promoting better health outcomes and improving overall quality of life.

The UrWay Health Commitment

Written by the company

Empowering individuals on your weight loss journey to do Health UrWay.
No Membership Required - No Insurance Needed - No Hidden fees - Delivered in as little as 24 hours - Same day telehealth consultations

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

283 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Awesome company with incredible…

Awesome company with incredible customer service.
Ran into a glitch I thought there was an issue ordering however their customer service team contacted me back several days later to let me know they had straightened it out.
Next day order arrived.
They need to let these people do telladoc for every day issues.
They are on point

December 3, 2025
UrWay Health logo

Reply from UrWay Health

Thank you SO much for your kind words! We take our customer care very seriously and we are glad we could help you out!

Rated 1 out of 5 stars
Verified

No product did not work

Product did not work. Tried twice. Watched instruction video several times. My wife is a RN used to giving shots. Product was not good. Erection after massage only lasted a few minutes

December 1, 2025
UrWay Health logo

Reply from UrWay Health

Hi John,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the product didn’t meet your expectations. We understand how frustrating that can be, especially after carefully following the instructions and giving it multiple attempts.

Your feedback is important to us, and we appreciate you mentioning the steps you took—including watching the instructional video and relying on professional experience. While results can vary from person to person, the experience you described is not the one we want any customer to have.

We’d like to learn more so we can help make this right. Please look out for communication from our team, and we’ll be happy to assist you directly. Whether that involves troubleshooting, replacement options, or discussing alternatives, we’re committed to ensuring you feel supported.

Thank you again for giving our product a try—we value your trust and your honesty.

Warm regards,
UrWay Health Support Team

Rated 5 out of 5 stars
Verified

I have to say that I have been taken… you’re dealing with wonderful people and a great company thank you kindly

I have to say that I have been taken care of very well treated in the right way and many concerns for me. I appreciate that very much. The product is phenomenal. I can’t stress enough how well it works and the team of people there that are always willing to help you and answer any questions that you have and guide you through.

December 2, 2025
UrWay Health logo

Reply from UrWay Health

Thank you for the kind words and great review. Our customer support team takes their job very serious and we take great pride in the care we give each and every customer. As always, if you need anything please do not hesitate to reach out. We'll be checking in as well to see how you're doing.

Rated 5 out of 5 stars
Verified

Great communication and speedy delivery

great communication and speedy delivery

November 28, 2025
UrWay Health logo

Reply from UrWay Health

Thank you so much. We take great pride in our customer service and delivery times. We are so glad you had a good experience. We are here if you ever need anything.

Rated 5 out of 5 stars
Verified

UrWay Health was great to work with

UrWay Health was great to work with. I had an issue with the pharmacy delivery and they took care of it quickly. I will certainly buy the medication from them from here on.

October 2, 2025
UrWay Health logo

Reply from UrWay Health

Thank you for letting us help! We are glad you've chosen us for your wellness journey!

Rated 5 out of 5 stars
Verified

Great service

Quick response

November 19, 2025
UrWay Health logo

Reply from UrWay Health

We are so happy to hear you have enjoyed our service. We are always here if you need anything at all. We're excite to help you on your journey.

Rated 5 out of 5 stars
Verified

Great customer service and…

Great customer service and communication. Medicine delivery excellent.

November 18, 2025
UrWay Health logo

Reply from UrWay Health

We are so glad to provide a great experience for you! Please reach out if there is anything else we can help with.

Rated 5 out of 5 stars
Verified

UrWay responded to my requests quickly.

UrWay provided a fast, easy and professional experience in arranging a consultation to change my prescription. Upon approval the new prescription was promptly shipped by overnight delivery. I'm very happy with the service Urway has provided.

November 11, 2025
UrWay Health logo

Reply from UrWay Health

We are happy we could make your experience so positive. Thank you for choosing UrWay Health!

Rated 5 out of 5 stars
Verified

Great Service

The entire process was easy, from the gathering of my personal information to the health care providers quick response and the overnight delivery.
The TRI-MIX was still very chilled because the ice pack was still mostly frozen.
The health care providers instructions were simple to follow and I am very satisfied with UrWay Health's service.

October 16, 2025
UrWay Health logo

Reply from UrWay Health

We are so happy to provide such a positive experience!

Rated 5 out of 5 stars
Verified

Glad I tried it

Simple process and excellent results from prescription. Highly recommend.

October 8, 2025
UrWay Health logo

Reply from UrWay Health

We appreciate your recommendation! Glad to have you with us!

Rated 5 out of 5 stars
Verified

Great product

Great product. Works better than I expected. Customer service is outstanding. They follow up with you and they’re easy to get a hold of.

September 17, 2025
UrWay Health logo

Reply from UrWay Health

We love to hear this! Thank you for choosing UrWay Health!

Rated 5 out of 5 stars
Verified

Ur Way is the best

This company is wonderful a 5Star company. They are so nice and they want to support you through this journey. They want to actually help you succeed and not just the money factor. I love Ur Way and I will continue to use them.

July 14, 2025
UrWay Health logo

Reply from UrWay Health

We appreciate you and your feedback! Thank you! We are glad to be part of your wellness journey!

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