Bertazzoni US Reviews 51

My issue is still unresolved and I keep getting requests to fill this survey out. I purchased a cook top in March 2025 and now it has a crack/bubble in it toward the back. They sent a repair person wh... See more

Oven door inside glass falls out

I have a 26 month old dual fuel range that malfunctioned and burned a whole in the floor of the oven. Out of warranty but you will get the parts if I pay for the labor. That's fine but one of the part... See more

When the appliance was first installed, the cooktop did not work at all. the oven however was functional. Fortunately, the appliance dealer was able to supply us with a replacement unit pretty quickly... See more

Beautiful appliances. Just missing a few items that always seemed standard. Refrigerator doesn't make ice in the freezer, only the door, yet comes with an ice bucket and scoop. Range, no clock, ti... See more

Exhaust hood is only 2 years old and no longer functions and Bertazzoni won’t provide any warranty coverage. Horrible policy and craftsmanship. Considering the price and age, the repair cost should be... See more

We started off with a new Frigidaire Stove and right off the bat it was terrible because the thermostat was 75⁰ -100⁰ off and the feet fell off when they sent out a repair company to review the issu... See more

My Bertazzoni electric oven has never ever worked properly . It’s always 25-50 degrees hotter than it’s supposed to be. Bertazzoni sent out a repairman when I first received t My stove and he never f... See more

The compressor already broke after a little over a year and the door handles constantly come off. **Update - it has been 4 weeks since I reported my issue and my refrigerator is still not fixed. T... See more

Broke within a month. Customer support is unresponsive to non-existent and it’s been another month of running after them to get things fixed/replaced that are covered in warranty! And when their “t... See more

I just spent over $10,000. on stove, dishwasher, refrigerator, hood, and spent over an hour attempting to register my purchases under warranty special of 2 extra years online, then I get an email sayi... See more

We purchased a dishwasher, 30” induction range, and panel ready refrigerator. The range cooktop works well but the oven has not worked since the range was delivered and installed. We’re waiting on a s... See more

We bought a very expensive stove that we were very excited about. We have issues with the induction registering as on. And our knobs keep falling off. In addition, it is nearly impossible to contact... See more

We bought a very expensive stove that we were very excited about. We have issues with the induction registering as on. And our knobs keep falling off. In addition, it is nearly impossible to contact... See more

Called to setup appointment for our oven vent/fan. They requested the proof of purchase which was already sent for our oven so I sent it again by email & text. No calls or emails or texts to schedule.... See more

Received a non functioning refrigerator. Multiple installation trips bc no trim kit available. Then 3 repair attempts only to hear it needs to be replaced. I would appreciate a call and having the rep... See more

Ordered an 18” dishwasher, it was delivered 3x, each time damaged, no fault of appliance delivery firm. Bertazzoni still trying to figure out the cause.

Gave 4 stars because I had to reach out twice due to no reply from my first message. Once they contacted me, service was great.

This company sucks. No parts available. No fridge for 2 months as a result. The fridge is only 3 years old and the same part has broken twice.

Horrible experience! I am entitled to $1500. rebate for multiple purchases and they have ONLY sent $750. then when I try to get help they tell me only by email, (can't get a person on the phone) that... See more

Unable to provide any service technicians in our area. No help from company at all. Horrible service

I don’t normally have time to do reviews when I do it’s a 5 star but I feel obligated to leave this review. This product has some pretty large design flaws. Pros: Looks good, structurally... See more

Seriously? All I want is a users manual for your stove and you can’t get it to me?!!!?? I went online and can’t find it. PATHETIC WORST EVER CUSTOMER SERVICE!!’ W-O-R-S-T ever.

Waiting to hear back from Bertazzoni on an issue I am having with my range.

Worked fine for a year then failed. Replacement part on back order. Two weeks and counting.

I am trying to get my stove fixed, and no one has called or responded back.

No response on warranty claim requests

I already submitted a detailed review of the issues I have experienced.

Still not working

broiler not functional out-of-the-box. HORRIBLE to have service repair immediately.

Called 8times no one picked up