Although the shipment got delayed but overall customer care service was great prompt response and great deals on t shirts
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #219 of 425 best companies in Clothing Store
- #16 of 20 best companies in Children's Clothing Store
- #50 of 75 best companies in Men's Clothing Store
- #79 of 136 best companies in Women's Clothing Store
Information provided by various external sources
U.S. Polo Assn. brand products are authentic and officially sanctioned by the United States Polo Association, the governing body for the sport of polo in the United States since 1890. Today, our products are sold through our licensing program in over 135 countries at independent retail stores, department stores and U.S. Polo Assn. brand stores. The U.S. Polo Assn. brand carries clothing for men, women and children, as well as accessories, luggage, watches, shoes, home furnishings and more. The U.S. Polo Assn. brand is managed by USPA Properties, Inc., a wholly owned subsidiary of the U.S. Polo Association. USPA Properties is a for-profit corporation, and pays royalties to the U.S. Polo Association for the rights to license their trademarks. USPA Properties pays federal, state and local taxes in excess of 40 percent on all profits. As the steward of the U.S. Polo Association trademarks, Properties’ mission is to develop a long-term source of revenue for the U.S. Polo Association. This revenue is used to underwrite numerous programs for education and promotion of the sport of polo in the U.S.
Contact info
United States
- (855) 361-5553
- serviceUSA@e.uspoloassn.com
- uspoloassn.com
Replied to 16% of negative reviews
Typically replies within 2 weeks
The product quality has improved and…
The product quality has improved and the color variety. Keep it up
You take too much time to deliver
You take too much time to deliver. Even, I haven’t received my exchange yet.
It arrived on time as expected
It arrived on time as expected and items are in good shape when I received them
We haven’t received the package yet.
We haven’t received the package yet.
Most companies are doing free shipping with no minimums. Not sure I would order again.
Order too late
I placed an order on December 2nd.
They didn't ship the order yet.
Today is December 8th.
Processing order
It would have been nice if processing time was either in FAQ or a separate update was posted for holiday shopping. Took a full week together tracking.
Great variety of clothing
The experience of buying the clothing was great the quality is great and they make great christmas gifts! Only wish they offered girls clothing. They have women, boys, and men….no girls
Received wrong size item
One of the items (Jeans) I received is the wrong size. I sent an email several days ago to enquire about getting the right size but haven’t received a reply yet
It took ridiculous amount of time just…
It took ridiculous amount of time just to initiate my delivery, worst experience....
Thank you very much
Thank you very much. The parcel arrived on time. I ordered things for my brother and mother as a gift to Ukraine. Everything is great as always, things are good. Thank you.
No estimate deliver date
I don’t know what its shipping department is doing? Do they need extra hands during holiday? My order was shipped over a week after I placed my order. Even in this holiday season, other companies shipped my orders within a couple days or a week.
The package is late.
Cannot get in touch with cyservices
Excellent products at nice price
Excellent products at nice price. Delivery on time and well protected at the commodity on your home.
horrible communication and slow shipping
I placed an order on Dec 1 with expected delivery by Dec 5th. The order was processed and sat unfulfilled until December 7th and now shows it is being shipped. Had I known it would take a week for my order to move, although paid for, I would not have placed the order online and would have gone into a store to purchase. There has ben no communication as why the order did not ship in a timely manner either, only several more emails about sales ect. I did have to go in store to purchase as my child needed the order for a competition and will be canceling this order if it ever arrives.
Late shipping
Honestly
Honestly, I've placed two orders. One arrived on the date indicated, and the second was a little delayed due to the Christmas sales, but the immediate response from customer service was truly the best part. The product quality and everything else was very satisfying.
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