U.S. Polo Assn. Reviews 13,718

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the user-friendly website, which makes browsing and purchasing clothing easy. People are pleased with the wide selection of styles and sizes available. The quality of the products is frequently praised, with consumers noting the excellent value for the price. Consumers consistently highlight the high quality and stylish designs of the clothing. The prices are considered fair, making it a popular choice for family gifts. While most reviewers are happy with the product and quality, opinions on the delivery service and order fulfillment are mixed, with some experiencing delays.

Based on these reviews

Rated 4 out of 5 stars
Verified

Although the shipment got delayed but overall customer care service was great prompt response and great deals on t shirts

Rated 4 out of 5 stars
Verified

I love the clothes I bought. Good quality and stylish. At first, I was a little bit disappointed on the shipping because I was expecting it before the birthday of my mother in law and husband but it s... See more

Rated 4 out of 5 stars
Verified

Item as advertised and very good quality only complaint slow shipment.

Rated 3 out of 5 stars
Verified

I have been a regular customer at US Polo. Material quality is always good. But, fit information is not clear for some of the items. Same size T-shirts would run big or tight without a prior fit... See more

Rated 5 out of 5 stars
Verified

I love the UPSA products, however the men's jeans are always out of stock in size 33. Also, it would be great if you can offer the White Polo Jeans that everyone wears in the Polo Games as the prices... See more

Rated 5 out of 5 stars

US Polo always gives me excellent service, and their clothes are top, quality. I absolutely love them and highly recommend shopping there!

Rated 5 out of 5 stars
Verified

I have ordered two pants The quality of the fabric feels premium, with a comfortable fit that looks great both for work and casual wear.

Rated 5 out of 5 stars
Verified

Customer service sucks !! Doesn’t exist !! Still waited on a response for the return item requested from 2 days ago. ??????

Rated 5 out of 5 stars
Verified

My top was beautiful, high quality and got delivered in a very nice packaging without any damage and in a timely manner. Every step of placing order till my package was delivered was a smooth ride. Hi... See more

Rated 2 out of 5 stars

Make sure you take a video of all items that are delivered to you via online orders. It’s too difficult to file a claim for lost orders. They will advise you that all items were scanned before packing... See more

Rated 2 out of 5 stars
Verified

I placed my order and thought everything was fine with it. It said it couldn’t deliver to a post office box so I put my physical address on it and my post office box number just in case ups drops it o... See more

Rated 5 out of 5 stars
Verified

I love the awesome quality in the clothes I buy at US Polo. Unbelievably low prices and I am always surprised with beautiful new styles. I enjoy the fast service. I recommend US Polo to all my family... See more

Rated 5 out of 5 stars
Verified

I love to shop at Polo Ass.online for my family holiday gifts every year. Your products are very well made & nice designs for all ages for children & adults Thank you so much for your excellent servi... See more

Rated 5 out of 5 stars
Verified

Ordered an item and had to return due to wrong size. Reached out to customer support for help with return. Chelsea was extremely professional and guided me through the process. She went above and beyo... See more

Rated 5 out of 5 stars

We had a wonderful experience at the U.S. Polo Assn. store in Valdichiana. The customer service was exceptional — the lovely ladies were all incredibly kind, professional, and attentive. A special... See more

Rated 2 out of 5 stars
Verified

I was told when purchased it was gonna be delivered here in 6-7 days I ordered on the 24th & they told me it was gonna be delivered on 8th which is 14 days an extra week.

Rated 2 out of 5 stars
Verified

I bought clothes a week ago and paid for shipping, then I receive a message that it will be delivered on December 8, 21 days to receive your clothes

Rated 5 out of 5 stars
Verified

Polo Jeans have always been my favorite for fit and a great look. I actually got a great new pair of Polo Jeans at a clearance price. Polo Jeans look great, are a great fitting jean, and last a long... See more

Rated 5 out of 5 stars
Verified

Fast Shipping, website easy to navigate and quality is Good the only down side is that polo shirts shrink after the first wash it's always been like that but I still love your products.

Rated 5 out of 5 stars
Verified

Everything was just a click away! The categories are self explanatory. Just wish there were items for girls (teens) unless I overlooked it. Nonetheless, I will be back for more shopping.

Rated 5 out of 5 stars
Verified

I’ve ordered several items from US Polo. All of my purchases have been fantastic. Great quality, excellent price, and no problems with shipping. I’m a customer for life.

Rated 5 out of 5 stars
Verified

Very happy . I ordered for my husband . Fast exellent , professional biusniss ! I cant weith for next order ! Thank You

Rated 5 out of 5 stars
Verified

Best quality dress for a resonable price. Please continue to do well.

Rated 5 out of 5 stars
Verified

Receive stylish clothing for oldest son who works in education and youngest sin in 10th grade. They always look professional.

Rated 5 out of 5 stars
Verified

My regular size is a medium but after receiving my items I notice that I should have got them a size bigger

Rated 5 out of 5 stars
Verified

Love to shop with different pictures shown. Definitely a plus.

Rated 3 out of 5 stars
Verified

There is no post-sales support being provided. The customer requires assistance to expedite delivery, even though the delivery time has already exceeded expectations. However, Customer Service advised... See more

Rated 2 out of 5 stars
Verified

One of the shirts you sent was a small instead of a large. Also the polo tee shirt, the collar is all loose and wavy like it’s a 10 year old shirt.

Rated 5 out of 5 stars
Verified

I recently bought a pair of jeans and a couple of T-shirts from U.S. Polo Assn. and I was honestly blown away by the quality. The jeans feel like real classic denim — strong, well-made, and extrem... See more

Rated 5 out of 5 stars
Verified

Update: product arrived on time. I specifically ordered this product because it would arrive on time. It waited over a week before it shipped and will now no longer arrive on time.

Rated 5 out of 5 stars
Verified

Protector Teacher Provider = Parent Mother Child Father = Family Family Law Education = Community x is equal to OF Protector Teacher Provider x Mother P... See more

Rated 5 out of 5 stars
Verified

U.S. Polo Assn. shirts and polos are well-made, comfortable, and stylish for everyday wear. The fit is reliable, and the quality holds up nicely wash after wash.

Rated 5 out of 5 stars
Verified

I had some doubts at first, but the experience turned out excellent. The product arrived in perfect condition and exactly as expected. The app kept me updated on the shipping process at all times, w... See more

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Company details

  1. #219 of 425 best companies in Clothing Store
  2. #16 of 20 best companies in Children's Clothing Store
  3. #50 of 75 best companies in Men's Clothing Store
  4. #79 of 136 best companies in Women's Clothing Store

Information provided by various external sources

U.S. Polo Assn. brand products are authentic and officially sanctioned by the United States Polo Association, the governing body for the sport of polo in the United States since 1890. Today, our products are sold through our licensing program in over 135 countries at independent retail stores, department stores and U.S. Polo Assn. brand stores. The U.S. Polo Assn. brand carries clothing for men, women and children, as well as accessories, luggage, watches, shoes, home furnishings and more. The U.S. Polo Assn. brand is managed by USPA Properties, Inc., a wholly owned subsidiary of the U.S. Polo Association. USPA Properties is a for-profit corporation, and pays royalties to the U.S. Polo Association for the rights to license their trademarks. USPA Properties pays federal, state and local taxes in excess of 40 percent on all profits. As the steward of the U.S. Polo Association trademarks, Properties’ mission is to develop a long-term source of revenue for the U.S. Polo Association. This revenue is used to underwrite numerous programs for education and promotion of the sport of polo in the U.S.


Contact info

3.8

Great

TrustScore 4 out of 5

14K reviews

5-star
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1-star

Replied to 16% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars
Verified

Order too late

I placed an order on December 2nd.
They didn't ship the order yet.
Today is December 8th.

December 8, 2025
Rated 3 out of 5 stars
Verified

Processing order

It would have been nice if processing time was either in FAQ or a separate update was posted for holiday shopping. Took a full week together tracking.

December 8, 2025
Rated 4 out of 5 stars
Verified

Great variety of clothing

The experience of buying the clothing was great the quality is great and they make great christmas gifts! Only wish they offered girls clothing. They have women, boys, and men….no girls

December 2, 2025
Rated 5 out of 5 stars
Verified

Thank you very much

Thank you very much. The parcel arrived on time. I ordered things for my brother and mother as a gift to Ukraine. Everything is great as always, things are good. Thank you.

December 3, 2025
Rated 1 out of 5 stars
Verified

No estimate deliver date

I don’t know what its shipping department is doing? Do they need extra hands during holiday? My order was shipped over a week after I placed my order. Even in this holiday season, other companies shipped my orders within a couple days or a week.

December 8, 2025
Rated 1 out of 5 stars
Verified

horrible communication and slow shipping

I placed an order on Dec 1 with expected delivery by Dec 5th. The order was processed and sat unfulfilled until December 7th and now shows it is being shipped. Had I known it would take a week for my order to move, although paid for, I would not have placed the order online and would have gone into a store to purchase. There has ben no communication as why the order did not ship in a timely manner either, only several more emails about sales ect. I did have to go in store to purchase as my child needed the order for a competition and will be canceling this order if it ever arrives.

December 8, 2025
Rated 5 out of 5 stars
Verified

Honestly

Honestly, I've placed two orders. One arrived on the date indicated, and the second was a little delayed due to the Christmas sales, but the immediate response from customer service was truly the best part. The product quality and everything else was very satisfying.

December 1, 2025

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