velotricbike.com Reviews 1,869

Very prompt response to all my question via e-mail. As to ease of fat-tire pedal assist. Knowledgeable staff helped very much for my being first time purchase of an e-bicycle. Thanks VELOTRIC. First... See more

The T1ST Plus is an excellent bike! It is light, responsive, and offers a lot of ride options. I use it to commute about 14 miles a day, including over a couple of large bridges. The trail mode allows... See more

I am wanting to buy an e-bike and Velotric caught my eye sometime ago! I asked a question about a model and was rewarded with a very courteous response and a code to get a good price off my bike when... See more

The bicycle is an amazing piece of equipment, but I had some issues with our torque screws. Wouldn’t allow me to adjust. Their customer service was phenomenal instantly parts immediately to replace th... See more

Battery #1 came with frame, #2 backup battery. I was charging #2 from green circle to blue but it was flashing! I then unplugged the power, and charger and plugged in #1 anf power and started at r... See more

Love the bike and how it rides—good geometry, options in how much pedal assist is given, light weight. Very frustrated with the accessory instructions, all by video with no explanation of what screws... See more

Good customer service correcting an order error, responsive to a shipping lable notice issue. Fast delivery. My only complaint so far is the shipping communication was confusing between Velotrec an... See more

Lady, the Velotric customer service representative, was extremely helpful in assisting me with my order.That was either delayed or canceled. She quickly started a new order.So that I could get my Ve... See more

My Wife and I purchased Fold 1 Plus bikes after riding friends Velotric e-bikes.After reviewing features and reviews of several models and brands we decided the Fold 1 Plus fit our lifestyle and was t... See more

Outstanding customer support! John was very patient and thorough in his explanation and suggestions on how we could resolve my problem. In the end, he sent me the part even though the bike was out of... See more

When I ordered my bike Shopify never gave me a chance to enter my shipping address and shipped to my billing address. I recognized it immediately in contacted Velotric. Fortunately the bike had not... See more

Ordered 2 Bikes and some Accessories. Received multiple tracking type emails from both Velotricbike and Fedex. Conflicting information on delivery dates. Lo and behold, one bike showed up two days... See more

I’ve now bought 2 of the Nomad2. This bike exceeds what I expected. It’s packaged well and the directions make assembly easy with everything well marked and well explained. There was a tiny defect on... See more

I have called Velotric a few times for help and have Always had an excellent experience. As a previous new car automobile franchise dealership owner, I have to say that their customer service has... See more

The team at Ride Tyler were friendly, helpful, and answered all of my questions. I purchased a couple of accessories while there. I have been riding multi speed bicycles since 1967. Having a little pe... See more

Owning a veltoric is like owning a high Toyota with Toyota service or really Lexus service because veltoric goes above and beyond. Veltoric is also very nice they’re mean. I’ve had my go 1 for a... See more

My purchase experience was very good. The reason for the 3 stars, I’m very disappointed with the new battery I purchased for my Discover 1. After two charges on the battery I am getting fewer than 40... See more

Such fantastic customer service, and quick responses. They really take care of their customers at Velotric. They’re empathetic and don’t just treat everyone like a number. Very happy.

The website was easy to work with and provide information on the different e-bikes and their features. The compare feature is really helpful as you narrow down the options.

Love the bike. Packaged well, assembly was longer than I hoped but instructions great and all tools provided. Only issues was non functioning headlight. New headlight quickly sent out, did not fix it.... See more

Would have given 5 stars but response to an informational question on controller amp and continuous hub motor watt ratings was no comment and qualified it as proprietary cannot respond. I am not... See more

I would suggest maybe the Basket in the back a little wider and deeper and maybe the speed a little more like about 28 would be good. Other than that I’m pretty comfortable with it. These down part o... See more

I like my new Velotric Discovery 2 ebike. I can ride upright, so my arms and wrists don't tire as easily. It gives the electric assist when I want it. I can get a good work out and a longer ride when... See more

I received a prompt and detailed response to my question. I’m very pleased with the experience. It’s nice these days to hear from a real person, not an AI bot, when needing customer service.

Velotric responds very quickly and always with thorough answers to questions. My bike was delivered 3 days earlier than expected. Can't wait to put it together and get out on the trails.

I received outstanding customer support from John. He was patient and thorough in his diagnostic suggestions and ultimately sent a replacement part free of charge, even though the bike was out of warr... See more

The product came right away. Carefully unboxing It and following the directions and watching the YouTube video I say it took a little over 2 hours to do. If it was a race, I could have finished much... See more

I was attracted to this bike because of its weight. I needed a bike that I could do a step through but still acted like a bike. I love this bike. You can get as much work as you want by not using assi... See more

I just made an online/ website purchase. I was thrilled to see that I was given a coupon for money off the original price. I ended up purchasing through my husband as it is my gift for Christmas.... See more

Sometimes instructions lack key entries forcing me to research deeper to find answers. Otherwise, great bikes at good prices.

Recently, I reached out to Velotric support and was impressed by their quick response—I received an email reply in less than 24 hours. My situation was a bit complex and required several back-and-fort... See more

I gave you guys so many stars you got a great great service thank you for everything. Your service is excellent when I come when I need something. There’s no problem. The only problem I have you try t... See more

I had an issue with a defective part. I emailed Velotric and immediately received a response that they would look into it. Velotric then sent me a replacement part. Easy process. I appreciate Velotric... See more

I purchase Velotric D2 at local bike shop. I revieved the Black Friday pricing with a suspension seat post and front basket. I went online and entered warranty registration and request for the two pro... See more

My experience started poorly but ended well, so far. I had decided to buy a bike but was stymied by a broken website for two days running. It seemed to work fine until you clicked Buy Now, after whic... See more

There are a lot of good ebikes on the market. The difference is in the customer service and my experience with Jonathan showed me that Velotric is committed to exceptional service. Jonathan was commi... See more

Enjoying my new electric bike at first I had to get use to the electric power and the throttle especially on high speed turns

Outstanding customer service. Velotric is definitely my go to bike company. I have owned my Discover 2s for 1 solid year and they are awesome.

I had a question about the Triker. Velotric’s response was quick and informative. I really appreciate that.

Very satisfied with the degree of Support. Response time was fast and Support agent was very knowledgeable with my question.

Haven’t received the bike yet, but received world class customer service when I called in with a question.

I needed a replacement key so I contacted the help dept and received a quick and precise responce.

The ride quality of this Packer is pretty amazing. We get around our part of town with ease and in no time as all. We needed a way to commute with two little ones. The younger of the two is fine r... See more

Good communication on the order that I had to return. Process was simple and easy to follow.

Very knowledgeable person Dealer knew a lot about bikes too

Excellent customer service, excellent product, at a price the average person can afford. This company is,here to stay.

Wonderful customer service!! Elijah went above and beyond helping me with my bike issue!!

Truly a quality bike. My only complaint is the tires have a very smooth tread. I will be switching the tires to more knobby type tire soon.

Quality is evident and the dealer had great knowledge of bike operation.

I found the Velotric representative to be very helpful. We did troubleshoot the problem and we were able to come up with a solution. Thank you very much.