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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers have reported positive changes in their health, such as improved gut health, increased energy levels, and better sleep. People appreciate the detailed information and personalized recommendations, which they find helpful in identifying beneficial foods and supplements. A number of reviewers mentioned that following Viome's guidance has led to significant improvements in their overall well-being. However, some consumers have expressed concerns regarding various aspects of the service. Several reviewers reported issues with delivery, order processing, and customer service responsiveness. Some people found it difficult to get in touch with customer support or experienced delays in receiving their orders. Others mentioned problems with the ordering process, such as difficulties applying discounts or managing subscriptions. There are also mixed opinions on the product effectiveness.

Based on these reviews

Rated 3 out of 5 stars
Verified

How can I review? I ordered on Tuesday, and paid for 2 day shipping, and I just received notification that it has been shipped, today! I am still looking forward to the test and the information it... See more

Company replied

Rated 3 out of 5 stars
Verified

I am not sure these products are working for me, and I hope to talk with one of your representatives soon. After using them for three months, they seem to be intensifying the symptoms rather than redu... See more

Company replied

Rated 3 out of 5 stars
Verified

This may not be specific to Viome however I order a lot or different test kits into Canada and have recently started getting charged taxes on test kits that have very little to know value, with FEDEX... See more

Company replied

Rated 3 out of 5 stars
Verified

I was charged on Oct 6 for my order, and I just received a notice, almost 2 months later, that it has been shipped. I have not received it yet and it is Nov 11 today. Also, when I ordered the produc... See more

Company replied

Rated 4 out of 5 stars
Verified

Eating the right foods and taking the right supplements makes a big difference. My medical doctor recommended I do Viome. As I test negative for a lot of foods, allergy and sensitivity wise. They stil... See more

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Rated 2 out of 5 stars
Verified

We do not have a mail carrier where I live, so have to go to the post office to pick up shipments. Last month Viome sent my formulas via UPS and was so excited that finally someone listened about thei... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm 60 years old and this is the first time in my life when my bowels and intestines are working well without major problems like constipation and bloating. I'm following the nutrition guidelines as c... See more

Company replied

Rated 2 out of 5 stars
Verified

My first interaction with Viome a couple of years ago was amazing. This time it was terrible. The technology is terrible. I've been trying to access my account unsuccessfully, tried to change the... See more

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Rated 4 out of 5 stars
Verified

I gave it 4 stars just based on the time it took from purchase to this being shipped. It took about one month to receive the vitamins after paying for them with no communication from Viome regarding t... See more

Company replied

Rated 5 out of 5 stars
Verified

Viome has been a game-changer in my health journey. Over the past four years, their personalized insights have helped me understand how to eat in a way that supports both my physical and mental we... See more

Company replied

Rated 5 out of 5 stars
Verified

Viome is a wonderful tool to help keep you healthy or help get you healthy Everything starts with the health of your microbiome and Viome tells you how to improve it!!! I have never felt better... See more

Company replied

Rated 5 out of 5 stars
Verified

Viome has been very helpful in getting my life back on track. It has been an extremely challenging process for my health since 2023. When I was unable to find the answers Viome helped paved the way t... See more

Company replied

Rated 5 out of 5 stars
Verified

I just learned of you from a friend who attended a wellness and health conference. I am a pain doc who emphasizes health over treating symptoms. So your test is appealing to me. I will be speaking a... See more

Company replied

Rated 5 out of 5 stars
Verified

Very fast delivery. Great explanation of what is being tested and how it can improve your overall health. Looking forward to the results and getting some clarity of what my body needs.

Company replied

Rated 5 out of 5 stars
Verified

There has been an issue with my return delivery of my test results. Viome have been on it in the most helpful way since the get go. They have been monitoring my delivery progress and seen that it... See more

Company replied

Rated 4 out of 5 stars

Give it time. I have been using for 6 months, the best part is knowing which foods trigger gut issues. Vitamins seem to have good ingredients and they help over time. Wish the probiotic was in a ca... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been using Viome products for two years and have tested three times. I've definitely seen my overall health improve. My sleep has been much better, my oral microbiome has fewer issues. I was surp... See more

Company replied

Rated 4 out of 5 stars
Verified

When I didn’t get order confirmation, I placed second order. Viome charged me twice and sent 2. When I they found out, they refunded one of the charges. Had difficulty finding how to contact the... See more

Company replied

Rated 5 out of 5 stars
Verified

I really liked the extensive reports filled with recommendations. I have struggled for years and worked ieth natural doctors to find the right supplements for me. Always hit with more misses.... See more

Company replied

Rated 5 out of 5 stars
Verified

This test truly changed my life! I’ve always dealt with inflammation issues—severe bloating and constipation, sometimes even after eating something simple like an apple. I tried so many different di... See more

Company replied

Rated 5 out of 5 stars
Verified

The company is very responsive with questions, I reached out and received an answer quickly. They also shipped my order very quickly as well which is appreciated.

Company replied

Rated 5 out of 5 stars
Verified

The normal monthly page was delivered as expected and all was in good order. I'll take this opportunity to suggest that instead of making a daily envelope of supplement capsules, why not bottle the... See more

Company replied

Rated 4 out of 5 stars
Verified

This is my 3rd test cycle using the Viome product. I did the Gut Health test this time around and not the Full Body. After getting the COVID shot and actually getting COVID - I found my digestive sy... See more

Company replied

Rated 5 out of 5 stars
Verified

Wanted to say that I heard the Viome ad on the radio while driving from our family skiing trip and thought the idea was! Got the test kit for myself and a couple of family members. I’m going to share... See more

Company replied

Rated 5 out of 5 stars
Verified

Ease of ordering made the process easy. I previously ordered the gut health and was impressed with the information you provided me. I am looking forward to getting my kit for the total body.

Company replied

Rated 5 out of 5 stars

I think this is great. I was looking up how much it was gonna cost with the discount code offered and the order went through immediately. I didn’t have time to confirm it. Please be careful out there... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve used Viome for over a year now. I feel like a different person in many ways. My cognitive skills have improved, my energy levels, and I’ve released over 30 pounds. I’ve used Viome in conjunction... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been a Viome customer for over two years and it has changed my life. If you’re in the fence, definitely go for it. You can make changes gradually based on recommendations and you’ll gradually fee... See more

Company replied

Rated 5 out of 5 stars
Verified

I am one month into my second round of testing with Viome! It’s amazing to me how much change occurred by me following what was recommended on the first go around. And now we’re on the second go aroun... See more

Company replied

Rated 2 out of 5 stars

It seems impossible to reach anyone in customer service, their automated emails are inaccurate, and I have received no confirmations about the receipt of my test. Frankly, so far, the service has been... See more

Company replied

Rated 2 out of 5 stars
Verified

Your product is great. Your collection methods, ordering process, shipping and customer service are awful. Therefore, a 2 star average. The last time I contacted customer service with a delivery... See more

Company replied

Rated 5 out of 5 stars
Verified

I get my vitamins on time. I woukd like to see come giving free testing to customers that have been loyal for years. I would think I need to retest after two years if come to see if any vitamins need... See more

Company replied

Rated 2 out of 5 stars
Verified

I haven’t received the test yet, but I keep getting reminders to rate my experience with Viome. Given that I haven’t actually received the product, the constant reminders feel a bit excessive. I wish... See more

Company replied

Rated 5 out of 5 stars
Verified

Viome has immensely helped my gut issues. Not only have I identified what my gut issues are, but what I can eat which won’t upset my gut, and by eating these foods my gut has become more resilient.... See more

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Rated 5 out of 5 stars
Verified

Great supplements. They lowered my cholesterol and other bad stuff. Bering using them for 2.5 years and will continue to use them.

Company replied

Rated 4 out of 5 stars
Invited

The testing and the recommended supplements were very helpful to me because it gave me the necessary information to get me started on the right path towards better health. I was on the program for 6 m... See more

Company replied

Rated 5 out of 5 stars
Verified

Very detailed information. The resources within each category is very helpful. You have given me the tools to improve every aspect of my health. Thank you! I can’t wait to get started.

Company replied

Rated 5 out of 5 stars
Verified

I originally had issues trying to get a hold of customer service. However, when I emailed them, they were quick to reply and to help resolve the issue. Very good customer service after all.

Company replied

Rated 5 out of 5 stars
Verified

Viome has been life changing for me. Following the food recommendations closely and taking the custom destined supplements for several months now has all my prior autoimmune conditions in full remissi... See more

Company replied

Rated 4 out of 5 stars
Verified

I would much prefer to speak to a real person to feel my questions are answered. Viome is a personalized nutrition program, which means there are often times personalized questions that require perso... See more

Company replied

Rated 5 out of 5 stars
Verified

Great opportunity to learn about the foods I need and DONT need. Inflammation is down, energy up! Great supplements!

Company replied

Rated 5 out of 5 stars
Verified

So far so good- I didn’t quite get the sample collection down and your CS rep was courteous, patient and very helpful.

Company replied

Rated 5 out of 5 stars
Verified

My health over all seems to steadily improve, my energy, lower back, skin all are improving. Thx

Company replied

Rated 5 out of 5 stars
Verified

Looking forward to learning more about the effectiveness of your services. Delivery & instructions are clear. More to come.

Company replied

Rated 3 out of 5 stars
Verified

I have found it extremely difficult to dilute the powder I find it extremely difficult to dilute the powder, and I was hoping for formed stools. i

Company replied

Rated 4 out of 5 stars
Verified

Had difficulty obtaining the discount while logged in. Had to log out and go as a non- member.

Company replied

Rated 5 out of 5 stars
Verified

Easy ordering process and fast shipping. Opened the product and the instructions are easy to understand.

Company replied

Rated 5 out of 5 stars
Verified

I am only evaluating the ordering process, I have not received the kit or completed any of the testing.

Company replied

Rated 5 out of 5 stars
Verified

Instructions are clear and concise. Email was sent when the product shipped.

Company replied

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Company details

  1. #67 of 77 best companies in Fitness and Nutrition Service

Written by the company

Bring your body and your gut microbiome back into balance. Viome analyzes your biology to deliver health insights, personalized food recommendations, and precision supplements, formulated just for you. Join over 300,000 people taking control of their health with Viome.

Viome

Written by the company

Health insights, personalized food recommendations, and precision supplements, formulated just for you.
Viome’s singular mission is to “make illness optional.” Viome has built an AI-driven platform that analyzes the interaction between food, our microbiome, and our human cells in order to develop precision nutrition to prevent and reverse chronic diseases.

Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Bad service

My order was 'in process' for weeks. I am out of product; you charge way too much for bad service. You don't answer emails. Either. I had to deep search on Google to find a phone number. Do better!

December 8, 2025
Rated 1 out of 5 stars

Shop is the worst app

Shop is the worst app. I choose now you use shop but for some reason your own system didn’t work

December 7, 2025
Unprompted review
Viome logo

Reply from Viome

Hi Wayne. We understand how frustrating it can be when systems don’t work as expected, especially when using a new platform like Shop. The fact that you received a reference number shows that your order did go through successfully.

If you need immediate help or have any questions, you can reach our team at support.viome.com or call +1-855-958-4663, Monday–Friday, 6 AM to 6 PM PST. We’re here to make sure everything goes smoothly for you.

Rated 5 out of 5 stars
Verified

I made a mistake on my order

on my initial order I over ordered. After talking with several people, Elle, Angie, and Clara, over several days, the issue was resolved. Great customer service staff!

November 24, 2025
Viome logo

Reply from Viome

Thank you so much for sharing your experience! We're thrilled that our team could help you get everything sorted out.

For quick answers to common questions anytime, you can check out support.viome.com. And if you want to connect with others on their Viome journey, share tips, and explore even more, visit our community at viome.mn.co. We're excited to have you as part of the Viome family!

Rated 5 out of 5 stars
Verified

Very happy!

This is my second time using Viome but the first time doing the full body intelligence test. I am a vegetarian who does not eat that many carbs, but I would notice I would be bloated after eating just about anything. My test show that I have a wheat/ grain / rye intolerance. I have stopped eating that and my blood has gone and my overall good health has been amazing.

December 4, 2025
Viome logo

Reply from Viome

That’s fantastic, Allie! We’re so excited that your Full Body Intelligence Test helped uncover your wheat, grain, and rye intolerance and that you’re already feeling the benefits. It’s amazing to see your health improve and bloating ease up!

For more tips, answers to FAQs, and guidance on your journey, check out support.viome.com. You can also connect with our community and explore even more ways to support your health at viome.mn.co. Keep enjoying your journey to better health—we’re thrilled to be part of it!

Rated 5 out of 5 stars
Verified

This company is providing extremely…

This company is providing extremely good service
The customer support is fantastic
Only what I would like to add is one test more
I would like to see on all test what is done add one more.

DNA methylation clocks struggle to distinguish inflammaging from healthy aging, but feature rectification improves coherence and enhances detection of inflammaging

December 5, 2025
Viome logo

Reply from Viome

We’re thrilled you’re enjoying our service and support, Zbigniew! Your feedback about adding another test is great, and we love hearing ideas on how to make your experience even better.

For answers to FAQs, you can explore support.viome.com, and to connect with our community, share experiences, and dive deeper into your wellness journey, visit viome.mn.co. We’re excited to continue supporting you on your path to better health!

Rated 3 out of 5 stars
Verified

Not Convinced, yet…

Procuring the samples part was easy enough, except for the fact that the paper for the stool collection kept unsticking. Other than that it was fairly simple. The questionnaire wasn’t deep enough. I have many IgE indicators that I provided. Did you check those or just accept that? You also said that tomatoes and almonds are a superfood for me. Those were two of my IgE indicators. Confused! Please advise.

December 4, 2025
Viome logo

Reply from Viome

Thank you for sharing your experience, Jacquii. We understand it can feel confusing when some of the recommendations don’t seem to align with prior information.

Our analyses are fully unbiased and based on the quality of the samples and microbial activity at the time they are processed. This means that the results reflect what your body and microbiome are doing in real time, rather than relying on external reports or previously reported markers like IgE levels. Recommendations, including foods labeled as Superfoods, are determined by how your gut microbes metabolize nutrients and interact with your system at that moment.

If you’d like to review your results in more detail or have any questions about your specific indicators, our support team can provide immediate assistance. You can reach them at support@viome.com or +1 855-958-4663, Monday through Friday, 6 AM to 6 PM PST. We’re here to help clarify and ensure your results make sense for you.

Rated 1 out of 5 stars
Verified

I ordered on 30th of November and on 7…

I ordered on 30th of November and on 7 th of december
I am still waiting my order.
it's long just for a kit

December 3, 2025
Viome logo

Reply from Viome

Hi Françoise, we understand how important it is to receive your order on time, and we truly value your patience. Our team will reach out to you soon with an update on your shipment.

If you need immediate assistance, please feel free to contact us at support@viome.com or +1 (855) 958-4663, Monday through Friday, 6 am to 6 pm PST. We’re here to help.

Rated 4 out of 5 stars
Verified
Viome logo

Reply from Viome

That's exciting that you're starting your Viome journey, Dennis! For any questions or help getting set up, our support team is ready to assist. You can reach them at support@viome.com or +1 855-958-4663, Monday–Friday, 6 AM–6 PM PST, for immediate assistance. We’re excited to support you as you get started!

Rated 5 out of 5 stars
Verified

My tummy is finally happy.

I’ve been going to GI doctors for years due to my bloating issues. They could never give me a solution that worked. Biome’s test showed me exactly which foods to avoid and now I’ve never felt better! My stomach is flat morning to night with no more painful intestinal upsets.

December 5, 2025
Viome logo

Reply from Viome

Wow! That’s incredible, Malissa! We’re so excited that our insights made such a difference and helped you finally feel comfortable in your own body.

For answers to common questions, you can check out support.viome.com, and to connect with our community, share experiences, and explore more ways to support your wellness journey, visit viome.mn.co. Keep enjoying those results—you’re doing amazing!

Rated 5 out of 5 stars
Verified

I actually like the prebiotic and what…

I actually like the prebiotic and what it does for my gut. I have definitely noticed a difference and won’t go without it now!

December 5, 2025
Viome logo

Reply from Viome

That’s fantastic, Cindi! We love knowing our prebiotics are making a real difference for your gut. For answers to any questions along the way, you can visit support.viome.com. And if you want to connect with others, share experiences, and explore more on your wellness journey, check out our community at viome.mn.co. Keep enjoying the benefits!

Rated 1 out of 5 stars
Verified

It’s been 10 days and I do not have…

It’s been 10 days and I do not have product. Big gap

December 4, 2025
Viome logo

Reply from Viome

We understand the wait has been frustrating and appreciate you letting us know. For the fastest assistance with your order, please reach out to our support team at support@viome.com or call +1 (855) 958-4663, Monday–Friday, 6 am–6 pm PST. They’ll be able to help get this resolved quickly.

Rated 1 out of 5 stars
Verified

Talking to AI was extremely unhelpful

Talking to AI was extremely unhelpful finding an answer to my question. I asked to be transferred to a human and it said it couldn’t do that. Did not get a resolution so I wasted that time to have to call anyway.

December 4, 2025
Viome logo

Reply from Viome

Thank you for sharing your experience, Tara. We understand how frustrating it can be when answers don’t come through as expected. For immediate assistance and to connect directly with a team member, please reach out to our support team at support@viome.com or call +1 855-958-4663, Monday through Friday, 6 AM to 6 PM PST. They’ll be happy to help resolve your issue quickly.

Rated 2 out of 5 stars
Verified

Wasnt notified about international…

Wasnt notified about international shipping charges. Havent got the package yet but would like this covered. Unhappy

December 4, 2025
Viome logo

Reply from Viome

We understand how unexpected charges can be frustrating, Michael. The shipping fee for international orders is actually calculated and displayed at checkout as soon as the shipping address is entered, so it’s included in the total before completing the order.

For immediate assistance with your package or any billing questions, please reach out to our support team at support@viome.com or call +1 (855) 958-4663, M–F, 6 AM–6 PM PST. They’ll be happy to help right away.

Rated 2 out of 5 stars
Verified

Haven’t seen any improvement but only…

Haven’t seen any improvement but only been on it a month.

December 5, 2025
Viome logo

Reply from Viome

We completely understand how you’re feeling, Angie. Everyone’s body responds at its own pace, and it often takes a little more time before those deeper improvements start to show. We’re here to make sure you feel supported along the way.

If you have questions about what you’re experiencing, our team is ready to assist. You can reach us at support@viome.com or +1 (855) 958-4663, Monday through Friday, 6 AM to 6 PM PST, for immediate support. We’re with you through this, and we want to make sure you get the best results possible.

Rated 5 out of 5 stars
Verified

Easy to understand

Easy to understand, quick responses. Helpful and friendly customer service.

December 5, 2025
Viome logo

Reply from Viome

Thank you for the wonderful feedback, Jon! We’re thrilled to hear our support made things easy and helpful for you. For answers to FAQs, you can explore support.viome.com, and to connect with our community and dive even deeper into your wellness journey, check out viome.mn.co. We’re excited to keep supporting you along the way!

Rated 1 out of 5 stars
Verified

Shipment never arrived

Shipment never arrived. Delivery was supposed to be USPS but changed to DHL. DHL said it was delivered but it was not. DHL told me to contact Viome. Viome says its not their fault.

November 21, 2025
Viome logo

Reply from Viome

Thank you for sharing this with us, Sarah. We understand how frustrating this situation must be, and we want you to know that you’ve connected with our team and we’re actively looking into a resolution.

For immediate assistance, please reach out to our support team at support@viome.com or call +1 (855) 958-4663, Monday through Friday, 6 AM – 6 PM PST. They’ll be able to help track your shipment and get this sorted as quickly as possible. We value your patience as we work to resolve this.

Rated 3 out of 5 stars
Verified

I haven't received my Testing kits…

I haven't received my Testing kits order yet. It's been a week and a shipping label has been printed. No ETA.

December 4, 2025
Viome logo

Reply from Viome

Thank you for sharing your experience, Tony. Your test kit order should arrive within 3–5 business days, and tracking information will be sent as soon as it’s available.

For immediate assistance or any questions, please contact our support team at support@viome.com or +1 (855) 958-4663, Monday–Friday, 6 AM–6 PM PST. We value your patience and look forward to getting your order to you soon.

Rated 4 out of 5 stars
Verified

I gave it 4 stars just based on the…

I gave it 4 stars just based on the time it took from purchase to this being shipped. It took about one month to receive the vitamins after paying for them with no communication from Viome regarding the shipment.

December 3, 2025
Viome logo

Reply from Viome

Thank you for sharing your feedback, Margarita. We understand how important it is to receive your supplements promptly. Each Viome supplement order is personalized, and because of the unique ingredient selection, it takes about 11–20 days for creation and delivery. During this time, every order goes through multiple safety and quality checks to ensure it meets our high standards.

Once your order is ready to ship, we send tracking information so you know exactly when to expect it. You can also find updates anytime in the "Manage Your Subscription" section of your Viome app.

If you’d like immediate assistance or have any questions about your order, our team is happy to help. You can reach support at support@viome.com or +1 (855) 958-4663, Monday–Friday, 6 AM to 6 PM PST.

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