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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high product quality, noting the softness, comfort, and durability of the materials. Consumers also appreciate the creative styles and unique colors available. People find the user experience to be excellent, highlighting the easy-to-use website and smooth ordering process. However, some reviewers express mixed feelings about the order and delivery services. While some customers report fast shipping and prompt delivery, others have experienced delays. A few reviewers have also mentioned inconsistencies in sizing across different colors and styles. Despite these issues, the overall sentiment remains positive, with many customers expressing their intention to continue purchasing from the company.

Based on these reviews

Rated 4 out of 5 stars
Verified

Glad to have Caribbean blue in stock and in so many sizes, up to larger sizes. Wish there was an easier way to make edits on custom orders in the "my bag" before completing orders. Previous experience... See more

Rated 4 out of 5 stars
Verified

My daughter wears only FIGS so I ordered a gift card for her birthday. I received notification from you I should receive it 12/2. Then I started getting delayed notices. The "out for delivery " from... See more

Rated 4 out of 5 stars
Verified

I put in an order on 11/30/25 and wrote contacted them via email about switching a size out since it was not ready to ship yet. Although, the email back was very quick, they told me they would not be... See more

Rated 4 out of 5 stars
Verified

Easy to order a digital gift card. But the confirmation email for my order only showed the amount paid, no confirmation of the person that I was sending it to, nor the email that I was sending it to.... See more

Rated 3 out of 5 stars
Verified

Too expensive and no coupons for existing customers. Discounts don’t reduce after Black Friday, they disappear. If you can’t spend $100 buying someone a gift, you’re stuck paying full price for one it... See more

Rated 5 out of 5 stars
Verified

Our son works at Children's Hospital,and he only wears Figs Scurbs..I can see why it's very well made, great quality material and form fitting and doesn't fad easy..Wrinkle resistant as well.. he love... See more

Rated 3 out of 5 stars
Verified

Shipping time, little bit clunky the app froze all the time and wouldn’t go back to what I was looking at. There were some major gaps in the smoothness of shopping I haven’t experienced with other pla... See more

Rated 5 out of 5 stars
Verified

Ordering was flawless, shipment comes fast. Will definitely order again, however the product color for Sapphire doesn’t seem to match the one online. What I received appears more of dull blue color ra... See more

Rated 5 out of 5 stars
Verified

Ease of ordering , selection, QUALITY of the scrubs, AMAZING! Speedy shipping. My only suggestion, have actual brick and mortar stores. It is very difficult knowing sizing and how a style will look an... See more

Rated 3 out of 5 stars
Verified

The last 3 times I’ve ordered, the shipping has experienced “delays”. The quality of customer service (or lack thereof) and extremely slow shipping times have made this the last time I purchase Figs.... See more

Rated 3 out of 5 stars
Verified

Tried to order three times and the system would ask for input of a SHOP code and change all of the address and phone number to a default instead of where it was supposed to go finally canceled the ord... See more

Rated 5 out of 5 stars
Verified

Ordering online is so easy! All the sizing guides are very helpful. The reviews are, too. The quality and materials in the products are top notch!!!! Figs are my absolute favorite. I also love that yo... See more

Rated 3 out of 5 stars
Verified

I am only rating the shopping experience, not the product or delivery. Web site is not intuitive and is hard to navigate. Not constructed like normal shopping sites. Can’t easily see all products.... See more

Rated 3 out of 5 stars
Verified

I love FIGS scrubs, but the shipping company they choose to go with is BAD. I’ve had problems getting deliveries from OnTrac before. I never got these scrubs! And the limited color I had purchased was... See more

Rated 5 out of 5 stars
Verified

Great uniforms, excellent customer service. 7-10 days delivery to UK. Free returns from UK possible (not exchange), if uniform is not customised with embroidery or was not a 'final sale' item. I order... See more

Rated 3 out of 5 stars
Verified

My son lives your scrubs! The website experience and products are awesome. I am disappointed in the shipping. One week after placing the order for in stock items I received an email apologizing for th... See more

Rated 3 out of 5 stars
Verified

Love New Balance shoes and really love the color combination that NB has paired up with Figs to manufacture but do not be in a hurry to receive. Five full days after placing order I’m still waiting to... See more

Rated 5 out of 5 stars
Verified

I’m really impressed with my FIGS scrub pants! The quality is absolutely superb—soft, durable, and clearly well-made. The fit is just right too: comfortable, flattering, and easy to move in throughout... See more

Rated 5 out of 5 stars
Verified

Always mesmerized by all the amazing and unique colors and styles to choose from. Stains come out of the fabric with ease. Styles are so creative. Love the support the company gives to charities. Woul... See more

Rated 5 out of 5 stars
Verified

Great costumer service! I recently purchased a physical gift card and was nervous will not make it in time for our white elephant christmas exchange gifts. I reached out to them after I placed the ord... See more

Rated 3 out of 5 stars
Verified

I dislike the inconsistency of your products. I have 5 different pants plus shirts and they all fit extremely different. So much that I gave away a couple. There is one pair of pants that are comforta... See more

Rated 3 out of 5 stars
Verified

A huge delay on sending my package, i know it was due to black friday offers but more than 10 days to send it. Perhaps a tiny compensation, like a pin (that wasnt the same quality as the ones you sell... See more

Rated 3 out of 5 stars
Verified

Responses were great but disappointing the shipment is late. I feel if you are having a Black Friday sale at his should be accommodated for. I picked the shipping that was covered as this is an expen... See more

Rated 5 out of 5 stars
Verified

I have nothing but good things to say about figs!! I have other scrubs from another brand, although comfortable, nothing beats scrubs quality! The return/exchange process is very simple and easy which... See more

Rated 5 out of 5 stars
Verified

Customer service is very professional , I had issues with my name I wrote them and they responded very fast in less than 5mns. Fast delivery and good quality uniforms .Honestly I have nothing bad to s... See more

Rated 5 out of 5 stars
Verified

This company is fantastic. Every time I shop and/or need assistance, Customers Service is very helpful. The site itself is easy to use and navigate. The items are of great quality and they always have... See more

Rated 5 out of 5 stars
Verified

I have been using Figs since they started and was not that popular yet but because of their slogan of giving uniforms to people whenever you buy one, that motivated me to buy and try them. Fast forwar... See more

Rated 5 out of 5 stars
Verified

I completed my first group order with customized logo & embroidery. Figs was there to help every step of the way! The business development rep guided me from start to finish. The professional servi... See more

Rated 5 out of 5 stars
Verified

This color came back just in time for when I was needing it! I graduate this December and start my RN job in the ER in January. My hospital requires all nurses to only wear Caribbean blue. Everything... See more

Rated 5 out of 5 stars
Verified

The customer service at FIGS is outstanding! My niece just graduated from nursing school and already has a job waiting for her. For a gift I wanted to buy her scrubs. Of course, I forgot to change... See more

Rated 3 out of 5 stars
Verified

The only reason for this Star Grade. I still have not recieved my order to know the quality of the order, the packaging etc. My issue was I placed the initial order, 1 item on my order was not avail... See more

Rated 3 out of 5 stars
Verified

I've placed 2 orders with this company. First order took a bit to arrive. I just thought it was a fluke. I placed a 2nd order 2 weeks ago. It has yet to arrive. Received an email stating my orde... See more

Rated 3 out of 5 stars
Verified

Can't really give much of a review on the figs themselves, however, you need to allow for extra shipping time as it takes very long to get them once ordered. I am still waiting for my order when writi... See more

Rated 5 out of 5 stars
Verified

Patricia and Ava in customer experience, went above and beyond understanding my concerns, requesting details about the products to confirm the issues with 2 pair of my cargo scrubs. In a matter of da... See more

Rated 5 out of 5 stars
Verified

Ordering from FIGS for my son in the medical field is easy. He loves the quality and wearability of FIGS scrubs. Thank you for such a great product and wonderful customer service. Love the sales!

Rated 3 out of 5 stars
Verified

Disappointed that the Isabel scrub pants were out of stock in the Ciel blue XS size😕. So wanted to get my future DIL a new set for Christmas. I am praying that you will restock before Christmas

Rated 5 out of 5 stars
Verified

Quality material very cofortable to use its just then very fast to sold out i hope you have more stock specially the tote bag the classic black

Rated 3 out of 5 stars
Verified

Delivered in a timely manner. Honestly, I am now disappointed in the new fabric they used to be thick scrub material now they are super thin.

Rated 4 out of 5 stars
Verified

I received 2 sets in black. V-neck top and Isabella wide leg pants in petite. I’m 4’11, so all of my pants usually run long. These still touch the ground which isn’t allowed for my clinicals. I need t... See more

Rated 4 out of 5 stars
Verified

Quality has always been amazing, as well as the ease of returning items & customer service. It would be nice if the women's pants had more pockets, if shirts could also come in white, and more special... See more

Rated 4 out of 5 stars
Verified

The Black Friday Deals are hard to pass up especially when it comes to stylish and comfortable scrubs. I’m grateful my order was delivered promptly and accurately. However this is now the 3rd time whe... See more

Rated 3 out of 5 stars
Verified

I ordered my jackets on Black Friday with an expected delivery date of 3-7 business days. I was hoping to wear them this weak for my new position at work. Unfortunately I still haven't received them... See more

Rated 5 out of 5 stars
Verified

I absolutely love the quality of your scrubs I started wearing them during COVID because I am a colorist and just wanted to come home and throw my clothes in the wash and not have to iron or pick up o... See more

Rated 5 out of 5 stars
Verified

I’m really happy with my FIGS purchase! The quality is so nice—soft, stretchy, and super comfortable for long shifts. The fit is flattering without being too tight, and the material feels durable. I l... See more

Rated 5 out of 5 stars
Verified

I expected chaos given I bought my scrub set during the Black Friday deals. However, I still received my scrubs in a really prompt manner, which I greatly appreciated! The scrubs are exactly what I or... See more

Rated 5 out of 5 stars
Verified

I LOVE FIGS! I only wear figs as a nurse, and I love what their company stands for. I wish sizing could be a little more consistent, but their quality and customer service make up for it. App needs a... See more

Rated 5 out of 5 stars
Verified

The online service and delivery are fast, and everything is very detailed—from the sizing of the uniforms to the different models they offer. Regarding sizing, depending on the color, even if it’s... See more

Rated 5 out of 5 stars
Verified

My experience with FIGS has been great. The quality of the scrubs is excellent, very comfortable, and the colors look exactly like the photos. Their website is easy to use and the ordering process was... See more

Rated 5 out of 5 stars
Verified

The scrubs felt soft, stretchy, and easy to move in. I also appreciated the flattering fit and the color options. Overall, they make me feel confident and comfortable at work. The company is doing a g... See more

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Company details

  1. #6 of 9 best companies in Uniform Store
  2. #134 of 425 best companies in Clothing Store

About FIGS

Written by the company

Why wear scrubs when you can wear FIGS?

Written by the company

FIGS believes that what you wear affects how you feel and, ultimately, how you perform. Every design at FIGS solves real problems that you face every day — no matter what your day throws at you. If FIGS can elevate your performance — even in small or unexpected ways — imagine the profound impact it can have.

Contact info

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4.2

Great

TrustScore 4 out of 5

15K reviews

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Replied to 59% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars
Verified

Delivery was delayed by several days

Delivery was delayed by several days. Received an email from the courier stating that they had received info from figs that a package was to be sent to them, but had not received the package as of yet. Once they would receive it that I would be able to track it. To top it all off Figs emailed me this review several days before I had even received the package.

December 1, 2025
Rated 3 out of 5 stars
Verified

The fabric

The fabric. Isn’t for those who have pets, a lot of fur stays in the fabric. Something that doesn’t happen on others

December 2, 2025
Rated 2 out of 5 stars
Verified

Way too long to ship, almost a full week to ship and another 5-7 days for delivery.

Ordered a top and bottom for my daughter, the price is pretty steep considering most tops and bottoms in other brand are a fraction of the price but it’s what she asked for. I placed the order on 12/2 thinking they would arrive in plenty of time for her graduation. Fast forward almost a full week and they didn’t even ship. When I emailed customer service about the order, I got a response from an AI bot. You’d think for the price they charge, there would be a live person on the other end. I’ll likely never order from this site again based on not only price but shipping time and lack of customer service.

December 2, 2025
Rated 3 out of 5 stars
Verified

Short and big

Medium and regular tall always fit me from all my previous purchases from figs, but this time it was a bit bigger and short for me. Unfortunately it’s the final sale and I can’t return it.

November 27, 2025

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