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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the product selection, often describing the pieces as beautiful, versatile, and stylish. Consumers consistently praise the high quality and comfort of the garments, highlighting their durability and suitability for various activities, including travel and everyday wear. People appreciate the company's excellent customer service, noting the quick and friendly responses to inquiries and issues. Consumers also value the efficient order processing and speedy delivery service. The consensus is that the company offers dependable and high-quality products, making it a worthwhile investment for those seeking comfortable and long-lasting clothing.

Based on these reviews

Rated 5 out of 5 stars
Verified

Easy search, ordering process with quick delivery. This is my husband's fav turtleneck and 2nd purchase. He has 3-4 LS Woolx crew neck shirts which also see significant wear during winter. They... See more

Company replied

Rated 5 out of 5 stars
Verified

Always love the Mystery Box (MB). I received a beautiful Beige Gia sweater that has been perfect for cooler Guadalajara nights. The pink Erika dress is a lovely mid weight dress that hangs beautifully... See more

Company replied

Rated 5 out of 5 stars
Verified

Always tip-top excellent products! Extremely responsive to inquiries, problems, etc. Shipping is SPEEDY. I wear Woolx EVERY day from end September right through April-May. Sometimes every single layer... See more

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Rated 5 out of 5 stars
Verified

The Caroline Ribbed twirl dresses are very elegant. The material heavy enough to drape in a flattering way I love the full length sleeves that hide my aging crepey arms. A very flattering dress whose... See more

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Rated 4 out of 5 stars
Verified

This company has good quality products and offers free returns/exchanges. When choosing an item for exchange, they only offer some products to select from, there is no search function and you cant fil... See more

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Rated 5 out of 5 stars
Verified

I was very happy with most of the products that I received with my first order from Woolx. The items were of high quality, and performed well on a 2 week trip to Australia where I ended up wearing a... See more

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Rated 5 out of 5 stars
Verified

Descriptions always accurate & material (100% merino wool) is soft & durable. I loved the Blair Tunic so much I immediately ordered a second one. For sizing: I ordered a medium - is long on my 5’1”... See more

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Rated 5 out of 5 stars
Verified

I love my Woolx black 2 - pocket cold weather leggings!!! Size medium fit perfectly and most comfortably - I’m a size medium and 5’4” at 148#’s for those who wonder what size to purchase. These are pr... See more

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Rated 5 out of 5 stars
Verified

Woolx made a bad decision on my part BETTER so I really appreciated their response regarding a recent purchase. I can highly recommend this company as one that stands behind their products. I accide... See more

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Rated 5 out of 5 stars
Verified

I love this company! I started out just looking for a way to travel lighter based on my trip to France last May where I said - NEVER again will I take a large piece of luggage. Fast forward to today,... See more

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Rated 5 out of 5 stars
Verified

One of the things I love about this company is its Facebook group of WoolX enthusiasts. When in doubt about size, style, or color, this group gives valuable input to help with anything from clothing... See more

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Rated 5 out of 5 stars
Verified

I love how my order arrived quickly. The Stella leggings look super and were very comfortable during our cold snap this week. I wear my Ryann jacket nearly every day and it looks fabulous. I hav tr... See more

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Rated 5 out of 5 stars
Verified

Great quality products! Fit is perfect & I really appreciated your offering of various size models with measurements. (Don't mean anything negitive/obscene by that! Lol). Found it to be very helpful.... See more

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Rated 5 out of 5 stars
Verified

Absolutely impressed! The fit, the style, the comfort, the quality of every single piece of clothing I have ordered from WoolX has been beyond amazing! The level of customer service has also been incr... See more

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Rated 5 out of 5 stars
Verified

I love the hoodie. It really does regulate between mild days, frigid A/C, and chilly nights, all of which I can experience in a 24 hour period here in the mountains of wéstern North Carolina. The hood... See more

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Rated 3 out of 5 stars
Verified

I exchanged the Noelle infinity scarf in cream for a darker blue one after getting it and reading that it is dry clean only. I did the Happy Retuen same day but my exchange was not processed. Called c... See more

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Rated 5 out of 5 stars
Verified

Extremely happy I took the chance to order the mystery bag. When opening the bag I was completely surprised that all the items were color coordinated and each piece fit so nicely and felt so great on.... See more

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Rated 3 out of 5 stars
Verified

You have raised prices while lowering quality. The fabric is thinner on my leggings than pairs from previous years. Also, why can't I use the rewards I earned from spending hundreds on your products... See more

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Rated 5 out of 5 stars
Verified

Recently traveled overseas and took a Rissa dress. It packed easily (rolled) and arrived wrinkle-free. I wore it on several occasions only changing accessories to vary my look. It was super comfortabl... See more

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Rated 5 out of 5 stars
Verified

Though the prices are high, I know the cost of wool and I appreciate how comfortable, long-wearing, and washable all of their clothes are. I have several various tops and bottoms and they've all been... See more

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Rated 3 out of 5 stars
Verified

I’ve been a steady WoolX customer for at least 5 years. In that time your purchase and delivery/return system, colors and styles have remained very good . The prices have increased annually maybe 25%... See more

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Rated 5 out of 5 stars
Verified

I have loved almost everything I have purchased from Woolx, and the items that didn't fit have been very easy to return. Thanks for providing great clothing, a good platform to shop on, and an easy re... See more

Company replied

Rated 5 out of 5 stars
Verified

The returns process was quick and easy, and I do love that they offer a bonus amount if you order replacement items rather than simply returning what you ordered for a straight refund. I used Happy Re... See more

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Rated 5 out of 5 stars
Verified

I have purchased several tops and pairs of socks. While the prices are a little higher than I’m accustomed to paying, I am very happy with the quality and comfort and don’t feel they are overpriced. I... See more

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Rated 5 out of 5 stars
Verified

I had a problem with a garment today and called Customer Service and spoke to Angela. She requested photos of the garment sent to support, which I sent immediately. Erika responded quickly by email an... See more

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Rated 5 out of 5 stars
Verified

With several trips coming up, I finally gave in to the Woolx hype and ordered a shirt. With the Woolx reputation, and from all the reviews that I had read, I expected a high quality shirt good for tra... See more

Company replied

Rated 4 out of 5 stars
Verified

I really like these leggings – they are warm when it’s cold outside, comfortable and I like the side pockets. The only issue I have is that the waist seems to slide down. It helps to have them tucked... See more

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Rated 5 out of 5 stars
Verified

I've been purchasing from Woolx for over 2 years now. The experience continues to be awesome every time. Customer Service is a joy to work with, if necessary. Email contact is quick in terms of order... See more

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Rated 5 out of 5 stars
Verified

I know it's a gamble with Mystery Boxes, but I figure no matter what I get at the very least I can wear it at home or as under layers. This time, mine was a standout collection of items I wouldn't ha... See more

Company replied

Rated 3 out of 5 stars
Verified

Shipping was prompt, customer service responsive, no complaints about that. The Ryan hoodie, however, was a disappointment. It was described as roomy so I ordered my usual size small but found the fit... See more

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Rated 5 out of 5 stars
Verified

I am thrilled with my mystery bag order experience! The pieces sent were fantastic and something I would would have not picked myself! The dress, cardigan, and textured shirt are my new favorites! Rea... See more

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Rated 5 out of 5 stars
Verified

I ordered two women's sweaters, which arrived within a few days even though there had been a big sale and high-volume orders. They were exactly as pictured/described on the website. I was impressed wi... See more

Company replied

Rated 4 out of 5 stars
Verified

The tunic was as advertised and it arrived ahead of schedule - I can't fault customer service at all. I was kept informed about my order at every step. The tunic itself is very comfortable and fits we... See more

Company replied

Rated 3 out of 5 stars
Verified

First ever Woolx order. I thought a mystery box would be a great option to try several different things. I won’t do that again. I received 2 tank tops (1 being a pajama top) and a dress that I may act... See more

Company replied

Rated 5 out of 5 stars
Verified

I rely on Woolx for well made, comfortable clothing that I can wear at home or traveling in Scotland or the South Pacific. The pants and tee shirts are soft and can be worn multiple times so I can pac... See more

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Rated 4 out of 5 stars
Verified

Absolutely love all my Woolx mystery bags are so much fun plus they like to try things that maybe wouldn’t normally have tried you never know what’s gonna be your new favorite thing

Company replied

Rated 5 out of 5 stars
Verified

I didn't know what to expect when I ordered from Woolx, since I had not seen or touched or tried on any of the products. I was thrilled at the quality when I received my order. I had to make a return... See more

Company replied

Rated 5 out of 5 stars
Verified

I enjoy shopping with Woolx because they have excellent communication about order status and delivery, a great selection of clothing with new styles added regularly, frequent sales, and of course, the... See more

Company replied

Rated 5 out of 5 stars
Verified

Great quality in this merino clothing line. I'm finding the sizing generous (I have long torso, long arms and legs, and a M works perfectly where in many brands, these measurements come up short). I... See more

Company replied

Rated 3 out of 5 stars
Verified

grab bag was extra disappointing because i received 2 of the same item, just different colors. otherwise i knew i was taking a chance, which didn’t work out well, but that’s the deal i signed up for

Company replied

Rated 5 out of 5 stars
Verified

Honestly, the Hayden bra is the best bra I have ever purchased. It is well made and fits perfectly. It is comfortable and stays in place. I’m so glad that I purchased it . I sincerely appreciate the c... See more

Company replied

Rated 5 out of 5 stars
Verified

Great quality travel-friendly clothes and speedy customer service when needed! My first Woolx sweatshirts (2022 and 2024) still look like new after many washes and miles! Perfect for layering. Just bo... See more

Company replied

Rated 4 out of 5 stars
Verified

Very fun to try the products on the mystery buy 3 for $150 sale. I was sent a dress and two tops in very different styles. Fit varied between styles but I will use all three. Great customer service as... See more

Company replied

Rated 5 out of 5 stars
Verified

I have placed several orders now with woolx. One I had to exchange because of size issues and the exchange was easy and fast. All of my clothes have arrived faster than expected and are of high qualit... See more

Company replied

Rated 5 out of 5 stars
Verified

I have 2 different style pants and a zip up sweatshirt/jacket from here. I am very pleased with the quality and style. I had one issue, which customer service quickly resolved. I will definitely order... See more

Company replied

Rated 5 out of 5 stars
Verified

I like the leggings substantial weight without being bulky. I live in Minnesota, I expect these leggings will work well for cold weather walking my dog. Texture is soft next to the skin, I am a large... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely love everything I’ve ever gotten from here. Amazing customer service. Great prices and awesome selection. The quality is unbelievable.

Company replied

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Company details

  1. #56 of 425 best companies in Clothing Store
  2. #26 of 109 best companies in Fashion Accessories Store
  3. #10 of 75 best companies in Men's Clothing Store
  4. #2 of 23 best companies in Underwear Store
  5. #16 of 136 best companies in Women's Clothing Store

Written by the company

We are passionate specialists in premium merino wool clothing, delivering exceptional quality garments for travelers and outdoor enthusiasts. Our carefully curated collection features the finest merino wool pieces that combine natural performance with unmatched versatility. Merino wool's natural ability to adapt to any adventure is extraordinary. Perfect for multi-day trips, merino wool stays fresh naturally, meaning you can pack lighter and travel longer. Its remarkable temperature-regulating properties keep you comfortable across varying conditions – from crisp mountain mornings to warm afternoon hikes. Even wet, merino maintains its insulating properties, making it ideal for unpredictable weather. Our commitment to customer satisfaction goes beyond just providing superior products. With free shipping on every order, hassle-free returns, and dedicated customer support, we make it easy to find the perfect merino garments for your next adventure. Whether you're trekking through remote wilderness, exploring urban landscapes, or embarking on extended travel, our merino wool clothing adapts to your journey. Its natural odor-resistant properties mean you can focus on your adventures rather than worrying about laundry. The fabric's exceptional breathability and moisture-wicking capabilities ensure comfort during any activity, from high-intensity outdoor pursuits to long-haul flights. Join thousands of satisfied customers who trust us for their merino wool needs. Browse our collection today and discover why travelers and outdoor enthusiasts choose our premium Merino wool clothing for their adventures. Free shipping on all orders because we believe quality outdoor wear should be accessible to everyone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 3 out of 5 stars

Good product

Good product. I followed the size recommendation both online and via advice over the phone and while it fit, and had a ton of stretch, it kept creeping its way down my body which was awful and I think if I hadn't gotten the smaller size as recommended, it woulda actually fit me and stayed up.
It also isn't as buttery soft as described.
It's an okay but if money is an issue for you, buy something else.
So I may have wasted $150 as I'm not sure I'll wear them again due to the poor size recommendations given by the company

December 3, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Love these leggings

Second time I’ve ordered these leggings. They are perfect weight for everyday winter. I have heavier ones for outdoor winter activities.

December 1, 2025
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Rated 5 out of 5 stars
Verified

Nice products

I was very happy with most of the products that I received with my first order from Woolx. The items were of high quality, and performed well on a 2 week trip to Australia where I ended up wearing a few items several times without needing to wash them. Returns, when needed, were easy to do and hassle free.

October 13, 2025
Woolx logo

Reply from Woolx

Carol, thanks for the review! We're happy to hear, that you're enjoying your Woolx!

Rated 5 out of 5 stars
Verified

Absolutely love everything I’ve ever…

Absolutely love everything I’ve ever gotten from here. Amazing customer service. Great prices and awesome selection. The quality is unbelievable.

October 24, 2025
Woolx logo

Reply from Woolx

Thanks for taking the time to leave a review. We appreciate it!

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Rated 5 out of 5 stars
Verified

I have loved almost everything I have…

I have loved almost everything I have purchased from Woolx, and the items that didn't fit have been very easy to return. Thanks for providing great clothing, a good platform to shop on, and an easy return/exchange process.

October 8, 2025
Woolx logo

Reply from Woolx

That's great to hear Krista. Thank you!!

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Rated 5 out of 5 stars
Verified

Always love the Mystery Box (MB)

Always love the Mystery Box (MB). I received a beautiful Beige Gia sweater that has been perfect for cooler Guadalajara nights. The pink Erika dress is a lovely mid weight dress that hangs beautifully. The horizontal ribbed fabric gives the look of a thinner silhouette. I had to wear a base layer underneath for my conservative family(sleeve a little too short. Sleeve to elbow would be perfect). The archer shorts are great for lounging in the house. Always delightfully surprised with the MB! Thank you, Woolx. A great fan of your clothing line. As always great service.

October 27, 2025
Woolx logo

Reply from Woolx

Thanks for the review! We appreciate your feedback.

Rated 5 out of 5 stars
Verified

Customer service

Customer service. Prompt shipping.

October 29, 2025
Woolx logo

Reply from Woolx

Great to hear Patsy! Thank you for the review. We appreciate it!

Rated 5 out of 5 stars
Verified

Clothing arrived quickly

Clothing arrived quickly. Clothing was as good as they said it would be. I'm obsessed with the softness and fit.

October 20, 2025
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Reply from Woolx

Thank you for the review and feedback! It's appreciated.

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Rated 5 out of 5 stars
Verified

I love my new wool joggers

I love my new wool joggers! Just what I was looking for. They are well made and thick enough for wearing this winter. Arrived quickly.

October 30, 2025
Woolx logo

Reply from Woolx

Thanks for the great review Krista! We so appreciate the feedback.

Rated 5 out of 5 stars
Verified

GREAT FIT

Extremely happy I took the chance to order the mystery bag. When opening the bag I was completely surprised that all the items were color coordinated and each piece fit so nicely and felt so great on. I received a long sleeve grey v neck sweater, an awesome tunic, and a pair of ribbed material shorts. They also through in a nice pair of mittens with the maroon socks I ordered. The quality of the items were top notch and cannot wait to do a mystery bag next year. Thank you Woolx

October 28, 2025
Woolx logo

Reply from Woolx

Thanks for taking the time to leave a review. We appreciate it!

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