Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly website and the simple online booking and cancellation processes. The insurance options are varied, with comprehensive coverage at a reasonable price, giving consumers peace of mind during their travels. The ability to easily purchase policies and the clarity of coverage details are also well-received. Consumers highlight the helpfulness and knowledge of the staff, who are quick to respond and provide clear explanations. The efficiency and transparency in handling claims are also commended, with reviewers noting prompt payments. The ease of obtaining coverage and the flexibility of payment options contribute to a positive overall experience.

Based on these reviews

Rated 4 out of 5 stars
Verified

I was NOT able to do this trip because of a sudden hernia operation. However World trips was very decent about this sad turn of events and has offered a rebate which i will apply to my hopefully March... See more

Company replied

Rated 4 out of 5 stars
Verified

can access my account so I called and they helped me make the payment online, it's crazily easy and the smart plan is really affordable! I love them for that, though I've never needed it or went to th... See more

Company replied

Rated 4 out of 5 stars
Verified

We only got the medical and evacuation insurance for a trip because that was much more reasonable in price. If we were to get the full insurance for the cost of the trip, it went up to around $2,000.... See more

Company replied

Rated 4 out of 5 stars
Verified

Thank you for providing me with a travel insurance without any medical report - as is required by some other companies for people of my age. I thankfully did not get sick and insurance -wise my trav... See more

Company replied

Rated 5 out of 5 stars
Verified

I have purchased travel medical from them for three years of long stay travels to Thailand. The cost is affordable and the website experience is user friendly. Luckily i have not had to file any clai... See more

Company replied

Rated 5 out of 5 stars
Verified

We have always relied on World trips for our travel insurance. They were invaluable during covid, helping us repatriate to the US and even refunding us the remainder of our insurance. Their services... See more

Company replied

Rated 5 out of 5 stars
Verified

I purchased temporary insurance for a trip to a Canada a few years ago and used this company again for a recent trip to Columbia, South America. It was an easy and quick process to obtain. Thankfull... See more

Company replied

Rated 5 out of 5 stars
Verified

It was clear and easy to buy. Terms suited me well. Fortunately I didn't need the insurance, hence unfortunately, I cant tell you what happens then!

Rated 5 out of 5 stars
Verified

When we purchased the insurance the agent was very helpful. We are thankful we did not need to use it but just knowing we had coverage gave us peace of mind.

Company replied

Rated 5 out of 5 stars

We sincerely thank WorldTrips for their outstanding management and support throughout this year. We’re proud to share that 100% of the claims submitted by our clients have been paid, often in less... See more

Company replied

Rated 5 out of 5 stars
Verified

I accidentally stated my trip period for a longer period than it was, on the insurance application after I paid. I wrote WorldTrips immediately; they were able to cancel that application and allow m... See more

Company replied

Rated 5 out of 5 stars
Verified

This is a fantastic provision. If you need third party liability for cycling in Japan, this is your best option. Of course its a relief to not have to use the coverage -- however it is assuring to hav... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy and fast to buy...variety of options and coverages....text and details on coverages are expressed in an accessible, crystal- clear way...

Company replied

Rated 5 out of 5 stars
Verified

I have bought travel insurance online from WorldTrips for several years now, normally for short holidays. The website has always been easy to use and offers a fair price. I have never had a travel eme... See more

Company replied

Rated 5 out of 5 stars
Verified

Did not need to use the policy I purchased, but the peace of mind from having insurance available if needed is invaluable. Purchase process was easy.

Company replied

Rated 5 out of 5 stars
Verified

Bought this insurance for a trip along the Silk Road. Easy to purchase and gave good coverage for all eventualities. Also included access to an online doctor. Thankfully didn't need to use it but grea... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a problem with the dates of my insurance policy, and Staci, help me a lot figuring the best option to fix the issue, and she helped me fix the issue very fast, really good costumer handling and... See more

Company replied

Rated 5 out of 5 stars
Verified

The organization and the tour guides were fantastic. Very friendly, very knowledgeable took us to the front of every line made sure that we did not have to stand any place and the suggestions they had... See more

Company replied

Rated 5 out of 5 stars
Verified

First time traveling internationally. Purchased policy for trip to Iceland. Didn’t want typical travel insurance based on price of trip because I made all refundable/changable lodging and airfare arr... See more

Company replied

Rated 3 out of 5 stars
Verified

The process of buying the policy was simple and straightforward. The product seems to be fairly priced. When I was in need and considered using the contract I couldn't find a clear... See more

Company replied

Rated 4 out of 5 stars
Verified

This is the second time I have gone in for travel insurance while visiting the USA. Thankfully, there was no occasion to use the insurance policy. Issuance of the policy was very quick, hassle... See more

Company replied

Rated 5 out of 5 stars
Verified

Stacy was excellent; she was so helpful and informative. She explained everything and followed up with an email with links to enroll. She was very knowledgeable and got everything done quickly and eff... See more

Company replied

Rated 5 out of 5 stars
Verified

The brokers of the policy were great and super helpful in explaining how the coverage works and it’s was easy to implement and fast! I’d recommend to anyone traveling overseas for work.

Company replied

Rated 5 out of 5 stars
Verified

Easy to purchase & gives reasonable cover. Gives one peace of mind in case of an emergency. Covers for both travel and medical insurance.

Company replied

Rated 4 out of 5 stars
Verified

Simple and great for a little peace of mind. Never bought travel insurance before and this was a rather painless experience.

Company replied

Rated 5 out of 5 stars
Verified

Unfortunately, we had to cancel our trip due to a medical condition. We purchased land insurance and trip insurance when we scheduled our trip. The process and returning of our funds was quite easy an... See more

Company replied

Rated 5 out of 5 stars
Verified

Comprehensive medical travel insurance. Have used for a long time. Many options to choose from !

Company replied

Rated 5 out of 5 stars
Verified

We thought we may need your medical services, but fortunately everything worked out and we did not. But knowing we had your coverage was satisfying

Company replied

Rated 4 out of 5 stars
Verified

The process of buying insurance was incredibly easy but there was a glitch, my name was misspelled and was very difficult to contact the company to have it fixed. I'll buy again and I would recommend... See more

Company replied

Rated 5 out of 5 stars
Verified

Online booking and cancelation is very simple. The customer service when contacted was very helpful. I have used this now two times for my europe trips and,would recommend to anyone.

Company replied

Rated 5 out of 5 stars
Verified

Good coverage at a lower cost. Best part is I never used it, nor do I plan to :), but will see how that would turn out when we actually have to. Plenty of options to choose from and a quick & easy che... See more

Company replied

Rated 3 out of 5 stars
Verified

I purchased the wrong plan and called for it to be refunded. They sent me the email and I am still waiting for a refund confirmation and the right steps to purchasing the plan corresponding to my need... See more

Company replied

Rated 4 out of 5 stars
Verified

The van was not in great shape. Marco was wonderful, but he and the driver talked most of the time, instead of talking to our group. He had great recommendations in town and gave ample free time.

Company replied

Rated 5 out of 5 stars
Verified

I had a great experience to join thus insurance program, it is easy to go through and the payment options are flexible..! I am excited to experience about what this insurance has to offer..!

Company replied

Rated 5 out of 5 stars
Verified

Good compared to what I had before but providers directory is outdated and should be updated.

Company replied

Rated 5 out of 5 stars
Verified

World Trips is our go to for insurance travel and Kym in customer service is amazing! Please thank her for us!

Company replied

Rated 5 out of 5 stars
Verified

Kim was able to provide us with a great comparison between the several plans that were available. This made our decision relatively easy. Her personal approach with her professional manner and experie... See more

Company replied

Rated 5 out of 5 stars
Verified

It was timely and efficient It was done from home and all relevant information was forwarded in a timely manner

Company replied

Rated 5 out of 5 stars
Verified

I purchased insurance for my family trip to Vietnam . The process was very easy and premium was very reasonable.

Company replied

Rated 5 out of 5 stars
Verified

Worldtrips made vacation worryless. I will definitely use them on future trips

Company replied

Rated 5 out of 5 stars
Verified

I had no claim to make on my trip. However the coverage provided made for peace of mind while I was out of country.

Company replied

Rated 3 out of 5 stars
Verified

The service was easy to secure but fortunately did not need it so it's hard to rate it. It did give me peace of mind to have it.

Company replied

Rated 4 out of 5 stars
Verified

Would be nice to be able to view all the policy details before payment. Good price.

Company replied

Rated 5 out of 5 stars
Verified

great as usual - better to have it and not use it :-)

Company replied

We perform checks on reviews


Company details

  1. #13 of 25 best companies in Travel Insurance Company

Written by the company

WorldTrips, formerly Tokio Marine HCC-MIS Group, is a specialty insurance and benefits company located in Carmel, IN and provides travel medical insurance to millions of travelers across the globe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Comfortable trip

Friencly reception.by ticketing office
Was allocated the seat i wanted on the window
Bus looked new, clean and very comfortable.
Travel was on time
Friendly helpful driver on cargo

August 12, 2025
Rated 4 out of 5 stars
Verified

Would be nice to be able to view all…

Would be nice to be able to view all the policy details before payment.

Good price.

December 4, 2025
WorldTrips logo

Reply from WorldTrips

Hello Steven. Thank you for leaving a review. Please note that you can view the policy documents on our website for each plan before purchasing. If you have any questions, please contact customer service at (800) 605-2282 or send us an email at reviews@worldtrips.com and we will be happy to assist you. Thank you for choosing WorldTrips!

Rated 5 out of 5 stars
Verified

Peace of mind on my trip to Columbia.

I purchased temporary insurance for a trip to a Canada a few years ago and used this company again for a recent trip to Columbia, South America. It was an easy and quick process to obtain. Thankfully I didn’t have to use the insurance but I traveled with peace of mind.
thanks.

November 8, 2025
WorldTrips logo

Reply from WorldTrips

Hello Noah. Thank you for taking the time to write a review. We truly appreciate your loyalty! We're glad to hear that you had an easy and quick process obtaining coverage and felt peace of mind while traveling. Thank you for choosing WorldTrips!

Rated 2 out of 5 stars
Verified

Great service to the customers

Great service to the customers

October 29, 2025
WorldTrips logo

Reply from WorldTrips

Hello Sergio. We're glad to hear that you had a great experience with our customer service. We would love to know what we could have done to improve your experience and make it worthy of 5-stars. If you feel inclined, please send us an email at reviews@worldtrips.com with any feedback you may have. Thank you.

Rated 5 out of 5 stars
Verified

Was a seamless purchase that gave me…

Was a seamless purchase that gave me peace of mind.

October 23, 2025
WorldTrips logo

Reply from WorldTrips

Hello Courtney. Thank you for leaving us a review. We are thrilled to hear that you had a seamless purchasing experience with us and felt peace of mind while travelling. Thank you for choosing WorldTrips!

Rated 4 out of 5 stars
Verified

Buying insurance was easy and simple

Buying insurance was easy and simple.

I have a claim and iam not getting through.

November 18, 2025
WorldTrips logo

Reply from WorldTrips

Hello Vellanki. Thanks for leaving a review. We're glad to hear that you you found it easy and simple to purchase coverage. If you require assistance, please note that our customer service is available 24/7 at (800) 605-2282, via email at service@worldtrips.com, or via chat on our website (www.worldtrips.com). If you have any further questions or feedback, please contact customer service or email us at reviews@worldtrips.com. Thank you!

Rated 5 out of 5 stars
Verified

great as usual

great as usual - better to have it and not use it :-)

November 28, 2025
WorldTrips logo

Reply from WorldTrips

Hello, thank you for writing a review. We are glad that you had a great experience with us! Thank you for choosing WorldTrips.

Rated 5 out of 5 stars
Verified

When we purchased the insurance the…

When we purchased the insurance the agent was very helpful. We are thankful we did not need to use it but just knowing we had coverage gave us peace of mind.

November 1, 2025
WorldTrips logo

Reply from WorldTrips

Hello William. Thank you for writing us a review. We're glad that you were able to get the help you needed in purchasing coverage with us, and that you felt peace of mind while traveling. Thank you for choosing WorldTrips!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look