Aelfric Eden Reviews 3,213

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the team's promptness, professionalism, and willingness to assist with issues such as incorrect sizes or colors. Consumers appreciate the quick response times and the ease with which their concerns are resolved, often within minutes. People also rave about the quality of the products, noting that items fit perfectly and match the online photos. The efficient order processing and fast shipping times further contribute to the positive experiences. Consumers express satisfaction with the company's ability to quickly correct mistakes and provide personalized service, making them feel valued and confident in their purchases.

Based on these reviews

Rated 5 out of 5 stars

Quality streetwear with on-trend designs and unique pieces. Sizing is consistent too! Customer service was top-notch: response was quick and my order was modified to the correct sizing prior to leavin... See more

Company replied

Rated 5 out of 5 stars

I needed to refund some gift items because I found out the people I was buying them for already had them; it was Bert’s stressful because it was 2 days after ordering and I wasn’t sure if it was too l... See more

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Rated 5 out of 5 stars

Brian is fantastic. I placed 2 orders to be sent to different addresses. I messed up and switched shipping and billing addresses which meant it would go to the wrong address. Brian caught my error, co... See more

Company replied

Rated 5 out of 5 stars

After realizing I ordered the wrong size of hoodie for my daughter, I immediately contacted support and explained my situation, the team was quick to reply and although the colour I wanted wasn’t ava... See more

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Rated 3 out of 5 stars

I was overjoyed when I saw Aelfric Eden finally offer sizes for 150-165cm, that joy was then brutally murdered at their hands when I realized they have either never seen a short person before or onl... See more

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Rated 5 out of 5 stars

I had an issue with my order and contacted customer service — they responded incredibly fast and resolved everything right away. They helped me change the color of my jacket without any hassle. Super... See more

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Rated 5 out of 5 stars

Fantastic service!!! I placed an order, but accidentally had the wrong shipping address. I emailed customer service and received prompt, courteous service from Gladyse, who advised that she had emaile... See more

Company replied

Rated 5 out of 5 stars

I just wanted to give this company kudos for the help that I recently received from their support team, I recently ordered a pair of jeans from them and I unknowingly put in the wrong shipping address... See more

Company replied

Rated 5 out of 5 stars

What a pleasure to deal with this company!! I accidentally ordered the wrong size for my granddaughter and emailed to see if it could be changed! Within minutes, seriously minutes, I received a polite... See more

Rated 5 out of 5 stars

First time ordering from Aelfric Eden and so far I am very impressed. From quick responses from the customer support team to making it easy to reorder my original item in the correct size. The quality... See more

Rated 5 out of 5 stars

Fantastic service!!! I placed an order but accidentally ordered the wrong size. I emailed customer service and received expedient and courteous service from Gladyse advising she sent an email to the w... See more

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Rated 5 out of 5 stars

10/10 service!!! Fast shipping also! I accidentally ordered the wrong color jacket and they were so nice about it when I contacted them they switched my order to the color I wanted! The quality is AMA... See more

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Rated 5 out of 5 stars

I love this brand so much, quality and style are on top, I ordered the wrong sz and Seraphine help me through all the process to fix it, highly recommended!!

Company replied

Rated 5 out of 5 stars

This is my first time ordering from Aelfeic Eden. I had ordered sweat pants in the wrong color by accident. I sent an email and within a couple hours, I received a response stating that they would fix... See more

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Rated 5 out of 5 stars

Customer Service (Mary Rose) has been a pleasure to work. I placed an order and decided to change sizes, she was professional and so willing to assist. Thank you Aelfric Eden!!

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Rated 5 out of 5 stars

I would like to thank Brian from the customer service team for fixing my shipping problem right away. It is so reassuring to have a company be so responsive. Thank you!

Company replied

Rated 5 out of 5 stars

Mary Rose was amazing at helping me fix a sizing issue after i had placed my order. Wonderful customer service!! Can’t wait to get my hoodie.

Rated 5 out of 5 stars

I ordered some pants that where out of stick and a really amazing support person notified me in the most kindest way and helped me to find a different item and they are so lovely i am so glad i found... See more

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Rated 5 out of 5 stars

Super fantastic I made a mistake with my address and within four minutes they replied to my email and fix it! also, they had great black Friday deals and always check your email for codes as I got an... See more

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Rated 5 out of 5 stars

I accidentally ordered the wrong color for a sweatshirt, so I reached out to the customer service. They were easily able to change it to the correct color, no hassle required! They were so helpful and... See more

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Rated 5 out of 5 stars

Customer service was excellent to work with, as I accidentally purchased the incorrect size in pants. I realized about an hour or so after placing my order. I emailed customer service and they respond... See more

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Rated 5 out of 5 stars

I ordered a sweatshirt for my daughter in her normal size, but remembered she likes them a little bigger. I quickly emailed customer service and in less than 1 hour, they responded and the size was c... See more

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Rated 5 out of 5 stars

I had a wonderful experience with Aelfric Eden's customer service team! I needed to order a different size and they were very responsive and laid out multiple options for me to select. Their clothes a... See more

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Rated 5 out of 5 stars

I put in the wrong address and I email the company worried they wouldn’t get back to me but she got back to me in 10 mins and got helped me change it in mins

Rated 5 out of 5 stars

Asked for help editing my order, was replied to very quickly and kindly, they quickly updated my order and changed it to what I needed it to be! Awesome staff and customer service.

Rated 5 out of 5 stars

Amazingly fast response to change a shipping address. So satisfied with the service. Hopeful that my granddaughter LOVES the hoodie and sweat pants!

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Rated 5 out of 5 stars

I recently found this company on IG. I placed and order and needed to change the sizing, customer service was professional, and prompt in responding back to my email. They took care of my issue. I’d... See more

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Rated 5 out of 5 stars

I realized immediately after completing my order that I accidentally chose the wrong color for one of the items. I emailed the info address about the issue and it was resolved by the end of the day! V... See more

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Rated 5 out of 5 stars

Fantastic customer service. I incorrectly ordered the wrong size and they put my mistake right for me before the item was dispatched. Thank you!

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Rated 5 out of 5 stars

I had a fantastic experience with this clothing company. The quality of their products really stands out — the fabrics feel durable, comfortable, and thoughtfully designed. Every item I ordered fit pe... See more

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Rated 5 out of 5 stars

Customer assistance is extremely competent and helped heaps when I made the mistake of ordering the wrong size. Can’t wait for my new clothes :)

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Rated 5 out of 5 stars

I mistakenly ordered the wrong size and reached out to Customer Service. They immediately responded to my request within minutes. Very impressed with their communication and how fast they handled ever... See more

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Rated 5 out of 5 stars

Seraphine was very helpful as well as other team members from Aelfric Eden. Would totally recommend buying from them.

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Rated 5 out of 5 stars

Love the great service, I accidentally purchased a wrong size and I contact them and changed the size.It didn't took long for them to reply which is good.

Rated 5 out of 5 stars

helped me change size on an item after I ordered the wrong one - responded really quickly, super friendly and helpful!!

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Rated 5 out of 5 stars

After I ordered I realized got the wrong size I contacted quickly and the right size was exchanged for me - great customer service!

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Rated 5 out of 5 stars

The customer support was top notch; they helped me correct a shipping error without any fuss.

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Rated 5 out of 5 stars

I had made a mistake and ordered the wrong colour but Brian responded very quickly to correct the order.

Rated 5 out of 5 stars

Customer service reply within less than an hour and colour change (due to my mistake during ordering) made instantly - really happy with that, thanks to Mary Rose for being excellent 🙌❤️👊

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Rated 5 out of 5 stars

The customer service is as extraordinaire then the clothes! There are really quick to respond.

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Rated 5 out of 5 stars

They helped me very quick on changing my shipping address and were so sweet about it!

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Rated 5 out of 5 stars

I needed to make a change to my order and they were extremely easy to help with the change!

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Rated 5 out of 5 stars

Fantastic customer service. I incorrectly ordered the wrong size and they put my mistake right for me before the item was dispatched. Thank you!

Rated 5 out of 5 stars

Not gonna lie the service is very nice and quick. I send them a message at 10:50 for a size change they replied in just 3 min and got my size changed.

Rated 5 out of 5 stars

I had a very good experience. It was rlly helpful thank you so much.😊

Rated 5 out of 5 stars

I absolutely love these Aelfric Eden sweats! The quality is amazing, even better than I expected—they’re thick, soft, and feel super well-made. The color is really vibrant, just like the pictures onli... See more

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Company details

  1. #72 of 425 best companies in Clothing Store
  2. #13 of 75 best companies in Men's Clothing Store
  3. #19 of 136 best companies in Women's Clothing Store

Written by the company

2014, Aelfric Eden was founded in San Marino, CA. As an Asian American, the founder of Aelfric Eden brings together a diverse upbringing influenced by both Eastern and Western cultures. The founder said: “We have experienced both cultures and have seen the best of both worlds. Our goal is to combine our passion for Asian streetwear and Western-style to create a sense of fashion that we can all appreciate.” This unique blend enables them to bridge the gap in the subculture world, creating a distinct form of expression and identity that is uniquely their own.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


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Rated 5 out of 5 stars

Amazing support team

Amazing support team, great brand!

December 8, 2025
Unprompted review
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Reply from Aelfric Eden

Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our support team and that you love the brand. Your support truly means the world to us! 💙

Love,
Aelfric Eden Team

Rated 5 out of 5 stars

First I would like to say Seraphine in…

First I would like to say Seraphine in support was the best. She helped me every step of the way witj one of the items that ordered was out of stock . My products that I did receive were more than what I expected when it came to quality. I will continue to order from this store in the future.

Thank you so much again Seraphine for your kindness and patience!

December 2, 2025
Unprompted review
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Reply from Aelfric Eden

Hi! Thank you so much for sharing your experience! We're delighted to hear that Seraphine was able to support you every step of the way. She’ll be so happy to know her kindness and patience made a difference. 💙

We’re also thrilled that you loved the quality of the products you received. We can’t wait to have you shop with us again in the future!

Love,
Aelfric Eden Team

Rated 5 out of 5 stars

quick response

quick response, helped fix my order

December 7, 2025
Unprompted review
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Reply from Aelfric Eden

Hi, Betsy. Thank you for your review! We're so glad our team was able to respond quickly and help fix your order. We appreciate you choosing us!

Love,
Aelfric Eden Team

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Rated 5 out of 5 stars

very fast customer care service

very fast customer care service. five star for that.🤩🤩🙌🏻

December 7, 2025
Unprompted review
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Reply from Aelfric Eden

Hi, Rai. Thank you so much for the five stars! 🤩🤩🙌🏻
We're thrilled to hear you had a fast and smooth experience with our customer care team. We truly appreciate your support!

Love,
Aelfric Eden Team

Rated 5 out of 5 stars

These people stand on business

These people stand on business. I really needed them to change an error that l made and they did that! Bravo! Aelfric Eden and the rep. That handled that business, Kumfdos!

December 7, 2025
Unprompted review
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Reply from Aelfric Eden

Hi, Carlos. Thank you so much for your kind words! We’re thrilled we could help fix the error quickly and provide the support you needed. Kumfdos to you too! 💛✨

Love,
Aelfric Eden Team

Rated 5 out of 5 stars

very satisfied

I can’t talk about their professionalism enough
I ordered the wrong size for an item and customer service resolved the problem before my item made it out of the door
My niece will love the quality of the merchandise
They definitely have a return customer
5 thumbs up

December 6, 2025
Unprompted review
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Reply from Aelfric Eden

Thank you so much for your amazing review! We’re thrilled we could resolve the size issue quickly and that your niece will enjoy the merchandise. 💛✨

We truly appreciate your support and look forward to serving you again!

Love,
Aelfric Eden Team

Rated 5 out of 5 stars

Fast and helpful

I received quick responses and updates on the modification to my order. They were able to fix my issue and do so promptly.

December 6, 2025
Unprompted review
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Reply from Aelfric Eden

Thank you so much for your review! We’re glad we could promptly fix your order and keep you updated throughout the process. 💛✨

Love,
Aelfric Eden Team

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Rated 5 out of 5 stars

Quality streetwear with on-trend…

Quality streetwear with on-trend designs and unique pieces. Sizing is consistent too! Customer service was top-notch: response was quick and my order was modified to the correct sizing prior to leaving the warehouse - most brands these days won't even bother to try to catch the order in time so I am impressed. Love Aelfric Eden!

December 6, 2025
Unprompted review
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Reply from Aelfric Eden

Hi, Jennifer. Thank you so much for your wonderful review! We’re thrilled to hear you love our designs, consistent sizing, and that our team could promptly modify your order. 💛✨

Your support means a lot to us!

Love,
Aelfric Eden Team

Rated 5 out of 5 stars

Amazing customer support

After realizing I ordered the wrong size of hoodie for my daughter, I immediately contacted support and explained my situation, the team was quick to reply and although the colour I wanted wasn’t available they were able to get me another in the right size. Shipping was fast. I would definitely order again and recommend this company.
This is a Christmas present so I cannot review what my daughter thinks of the actual hoodie.

November 26, 2025
Unprompted review
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Reply from Aelfric Eden

Hi, Kathy. Thank you so much for your kind review! We’re glad our team could quickly help with the size and color issue and that shipping was fast. 💛✨

We hope your daughter loves her hoodie when she receives it! We truly appreciate your support and recommendation.

Love,
Aelfric Eden Team

Rated 5 out of 5 stars

I love this brand so much

I love this brand so much, quality and style are on top, I ordered the wrong sz and Seraphine help me through all the process to fix it, highly recommended!!

December 1, 2025
Unprompted review
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Reply from Aelfric Eden

Hi, Liz. Thank you so much for your wonderful review! We’re thrilled to hear you love our brand, and that Seraphine could help you quickly fix the size issue. 💛✨

We truly appreciate your recommendation and support!

Love,
Aelfric Eden Team

Rated 5 out of 5 stars

Customer Service Kudos

I would like to thank Brian from the customer service team for fixing my shipping problem right away.

It is so reassuring to have a company be so responsive.

Thank you!

December 5, 2025
Unprompted review
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Reply from Aelfric Eden

Hello, Erin. Thank you so much for your kind words! We’re glad we could quickly resolve your shipping issue and provide you with a reassuring experience. 💛✨

Love,
Aelfric Eden Team

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Rated 5 out of 5 stars

Brian is fantastic

Brian is fantastic. I placed 2 orders to be sent to different addresses. I messed up and switched shipping and billing addresses which meant it would go to the wrong address. Brian caught my error, contacted me and correct the shipping address. Amazing. Thank you for saving me.

December 4, 2025
Unprompted review
Aelfric Eden logo

Reply from Aelfric Eden

Thank you so much for your wonderful review! We’re thrilled to hear that Brian was able to catch the issue and help correct your shipping addresses. 💛✨

We’re so glad everything was sorted out, and we truly appreciate your support!

Love,
Aelfric Eden Team

Rated 5 out of 5 stars

They responded very quickly to my order…

They responded very quickly to my order change request.

December 4, 2025
Unprompted review
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Reply from Aelfric Eden

Hi, Dianna. Thank you so much for your review! We’re glad we could respond quickly and assist with your order change. 💛✨

Love,
Aelfric Eden Team

Rated 5 out of 5 stars

Service is Outstanding

I just wanted to give this company kudos for the help that I recently received from their support team, I recently ordered a pair of jeans from them and I unknowingly put in the wrong shipping address. I contacted the support team by email and received an immediate response. They were right on it from the get go. They made sure that the shipping dept. received the correct address and the package was delivered to me today. I couldn’t be happier with the support that I received. It’s not often that a company can give such personalized service. I will definitely order from them again.

December 4, 2025
Unprompted review
Aelfric Eden logo

Reply from Aelfric Eden

Hi, J. Thank you so much for your wonderful review! We’re thrilled to hear that our support team could quickly correct your shipping address and ensure your package was delivered smoothly. 💛✨

We truly appreciate your kind words and look forward to serving you again in the future!

Love,
Aelfric Eden Team

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