Airtasker Reviews 13,185

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the platform for its ability to connect them with skilled individuals for various tasks, highlighting the efficiency and ease of finding the right person for the job. Consumers also value the platform's user-friendly interface and the straightforward process, from posting a task to receiving quotes and communicating with taskers. The service and the staff receive positive feedback, with reviewers noting promptness, politeness, and professionalism. However, some reviewers express concerns about the pricing structure, particularly the fees charged to both the customer and the tasker. Additionally, there are mixed opinions regarding payment processes, with some users experiencing delays or issues with ID verification. Despite these concerns, many users find the platform valuable for earning extra income and completing tasks efficiently.

Based on these reviews

Rated 4 out of 5 stars
Verified

I recently used Airtasker for a small job, and while my first experience didn’t go quite as planned (the first person I booked didn’t show up or deliver as agreed), the platform made it easy to find... See more

Rated 4 out of 5 stars
Verified

It was easy to organise and the task was completed ahead of original schedule. Kevin who came to do the job was efficient, very friendly and polite, cleaned up and left everything like it was, even to... See more

Rated 4 out of 5 stars
Verified

Posted a task, received a response and task was undertaken quickly and well. Fees are a bit high, especially considering they take from both the tasker and the customer.

Rated 4 out of 5 stars
Verified

Airtasker is easy to use. Within half an hour of advertising I had a worker organised to clean my house. Safe and secure sight with lots of prompts along the way to remind you what is required to get... See more

Rated 5 out of 5 stars
Verified

Airtasker is doing well plenty of work here just defends the skills u can do, costumer service is great just have to wait for a few days to respond the concerns, I just don’t like is service charged.... See more

Rated 5 out of 5 stars
Verified

Great experience, I found a workman who was very professional in the work he carried out. Task was completed to a high standard. I posted the job and within 15 mins I found a workman. He arrived the s... See more

Rated 3 out of 5 stars
Verified

I’ve had several tasks completed. I’ve also had a major problem with one aggressive tasker, which I tried to resolve but your issue resolution process is impossible to navigate. I’m extremely frustra... See more

Company replied

Rated 3 out of 5 stars
Verified

You should have told customers about surcharge costs before they place orders. My budget was $160 but with your admin costs it became $190 and I knew about it when the deal was made and it was too la... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy, efficient, patient & versatile to use Airtasker for any chore, task or job available for others to bid on. Based on their references from past jobs acquired, it's so easy to use!!

Rated 5 out of 5 stars

I've used Airtasker multiple times and really love the marketplace. I've had someone assemble little race cars, clean my car, pick up and deliver a dress, and also steam-clean my carpet. It's great to... See more

Rated 5 out of 5 stars
Verified

Brilliant App for those who need to get stuff done! AirTasker is brilliant for connecting people looking for work with those who need to get things done. It provides pricing / budget guides and m... See more

Rated 5 out of 5 stars
Verified

The experience of having our new logo design done was handled in a very efficient manner. Any changes that we asked for were done in a speedy time. Every step of the process was completed in a pr... See more

Rated 2 out of 5 stars
Verified

Like all of these platforms that start out quite good they slowly get corrupted, fees increase, and people get greedy. I used Airtasker one time and they banned my review because it hinted that the... See more

Company replied

Rated 3 out of 5 stars
Verified

AirTasker has been mostly positive for me, but it does irk me that AirTasker takes such high fees from the money agreed upon by the users. For example, a job where you might offer $250 to comple... See more

Rated 3 out of 5 stars
Verified

Fees on both tasker and task hired too high and not disclosed up front. Half of my advertised tasks barely get responses, no doubt due to high fees. Edit: Airtasker’s response did not address my comm... See more

Company replied

Rated 5 out of 5 stars
Verified

Instantly had responses to my request. Was able to communicate effectively and secure someone to do my task quickly. Liked being able to pay straight away and release funds as soon as job was complet... See more

Rated 3 out of 5 stars
Verified

This review is from a taskers pov. I'm new onto the platform and to Tasking. The word I'd use is chaotic. I've added my distance from home but I'm constantly getting notifications for tasks... See more

Rated 5 out of 5 stars
Verified

Was easy to place the ad. Had multiple replies within 30 mins. The longest time Was making a decision on the reviews and my Price was obviously on point didn’t have too many disagree with what I... See more

Rated 5 out of 5 stars
Verified

Once I decided what I wanted done in my yard, could explain it and attach photos I had an acceptable person within 15 minutes

Rated 3 out of 5 stars

Because I have written to you with many suggestions, none of which you have taken up, or even replied to me. You now have adverts on the main screen, really!? If you are genuinely interested in my... See more

Company replied

Rated 5 out of 5 stars
Verified

I got the perfect airtasker. He was efficient and prepared, had the tools needed to do our job easily and quickly. No mucking around. He knew exactly how and what to do. He was on time and communi... See more

Rated 2 out of 5 stars
Verified

I found the experience quite restrictive and governed by nanny like rules - you felt like you were in the headmasters office and he was keeping his eyes on you. I wanted to get some quotes for a job o... See more

Company replied

Rated 4 out of 5 stars
Verified

I’ve moved house and had a few jobs listed through Airtasker. The people who have come have been really helpful There’s been some that have not turned up which has been frustrating when I’ve... See more

Rated 5 out of 5 stars
Verified

Airtasker connected me with Adam who came and did my gardens. He did a great job and I wouldn’t have found him without Airtasker. Totally recommend Airtasker for any home maintenance jobs.

Rated 5 out of 5 stars
Verified

The ease of navigation through the app, availability of tasks on the platform and guaranteed earnings. Only con is the delay in payment deposit. Would be helpful if sooner than 3-5days.

Rated 5 out of 5 stars
Verified

To registering my task to receiving quotes to private messaging with Dave was all very straight forward. Dave the person that quoted for my task and came and completed it was first class.

Rated 2 out of 5 stars
Verified

Hi I have a guy came to fix my bed and he did a good job. He told me he can fix my sliding gate as well. However he couldn't fix my sliding gate he even put them apart by accident. He came to fix it... See more

Company replied

Rated 5 out of 5 stars
Verified

This is legend platform online connecting to get the job done for everyone every person However just one thing is should lower 15% for Airtasker fee

Rated 5 out of 5 stars
Verified

Requested a cupboard and desk to be erected. The tasker was pleasant, on time, efficient, fast, well mannered and mostly, he cleaned up after himself.

Rated 5 out of 5 stars
Verified

The end to end experience was very good, no questions or hassles. At each stage there was clear explanations as to what to do and how to do it.

Rated 5 out of 5 stars
Verified

I use Airtasker to build up my work and I had my first client within a week. The Airtasker fee could offer lower fee structure.

Rated 5 out of 5 stars
Verified

Dylan was very efficient and detailed. Also, arrived on time each day, which was greatly appreciated.

Rated 5 out of 5 stars
Verified

As always super efficient transaction and the job I needed was done well and on time as arranged

Rated 5 out of 5 stars
Verified

To be able to earn some extra cash is extremely important in this current economy and Airtasker is a perfect example of how we can make extra money on our own terms and conditions to help

Rated 5 out of 5 stars
Verified

A great platform to bring clients and taskers together. Everything works very well. The only change I would make is to show the numbers of offers in the task page as well as in the list on the left.... See more

Rated 4 out of 5 stars
Verified

Everything went well and smooth except the payment because of some ID verification issues.

Rated 5 out of 5 stars
Verified

Excellent choice of trade people and responses within the hour. Ríki was tidy and repaired the blind quickly.

Rated 3 out of 5 stars
Verified

not happy about cancelation fees you are listerning to the custumer

Company replied

Rated 5 out of 5 stars
Verified

The best company for tasks I recommend you to airtask, much better than task rabbit

Rated 5 out of 5 stars
Verified

Fantastic experience easy to use help people to find tasks as pr their skills .

Rated 2 out of 5 stars

I had a tasker come to do a job and, being new to it, I unfortunately agreed to release payment before the job was fully completed. When the tasker subsequently refused to come back to finish the jo... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a very good experience using Airtasker. The process was smooth, and the worker completed the task exactly as requested. Communication was clear, and the platform made everything easy and safe. I... See more

Rated 5 out of 5 stars

Airtasker is an excellent platform for connecting with people who can help get tasks done. I recently posted a job and was genuinely impressed by the sheer number of qualified helpers (Taskers) that r... See more

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Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site
  4. Search Engine Company

Written by the company

Airtasker is a trusted marketplace that connects people who need work done with people who are ready to work. Since launching in Australia in 2012, Airtasker has established a global community of over 4.7 million users with key markets across Australia, the UK and the US.


Contact info

4.0

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

airtasker is a waste of time

I think airtasker is a waste of time.
I sent an email to them, re some of my concerns about my account, and i soon got a response saying that it is an unmonitored noreply sort of email address, and that my email had been deleted. then it says you can communicte with wth their support tea, and when i click on that link it just lead s to a blue menu or options which leads nowhere.
And they expect me to keep depending on Help menus -- to navigate this dehumanising farce?
If this is how well they communicate with their customers, then forget it!

December 7, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away as tasker or customer.

Stay away as tasker or customer.
The business model only help airtasker.
The majority of the jobs are from people that has a very tidy budget and don't want to pay the real value of the work. The result of that is poor job and people that think they can do jobs messing with peoples property and assets.

To show you the issue this is a demonstration of a $100 job.

Tasker get $78.
Customers pays $149.99 to the task
Airtasker gets $72

A customer thinks he is paying top dollars for a job and there is no insurance to cover him ( read the PDS )

Tasker gets a major partner with 20% fee until he makes $2560 to it can lower the commission to 12%.

People that uses airtaker in general don't look to this aspects but for the commodity to seat at home and wait from a professional to come to his address and work nearly for free.

Instead why don't you contact a company / trade directly and look to his reviews prior to hire it because Airtasker won't care if a disqualified handman do a mechanical task or electrical task. There is no checks / police checks / fairtrading license check and you will hire someone that claims to be the perfect person and you will end it up in a loss needing to call police because Aistasker doesn't have phone line and the insurance won't cover you.

December 5, 2025
Unprompted review
Airtasker logo

Reply from Airtasker

Hi there, thank you for taking the time to share your feedback. We are sorry to hear that your experience on the platform has been frustrating. We understand how important it is for both Customers and Taskers to feel supported, fairly charged, and connected with the right people for the job.

Airtasker provides a marketplace where Taskers operate as independent contractors. Pricing on the platform is set by Customers and Taskers, and the service fees help maintain the platform, provide secure payments, and support the systems that keep the marketplace running. We recognise that fees and budgets can sometimes feel unclear, and we appreciate you raising your concerns.

Although it is part of a user's obligations to make sure they are qualified and legally allowed to perform the task they make an offer on, if you come across a user whose behaviour raises concerns, our Support team can look into the matter and provide assistance. You can reach them at https://support.airtasker.com.

We appreciate your detailed feedback and will make sure it is shared with the team as we continue working to improve the experience for both sides of the marketplace.

Rated 4 out of 5 stars
Verified

Very quick responses from the taskers

Very quick responses from the taskers. So far all the taskers I used , they were very friendly and capable for the tasks.
But some taskers are just sending generic automated responses which is not always related what your asking. Clarification must be done again. might be time wasting.

November 29, 2025
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. We hired a cleaner, who didn't do the job properly. We then asked the provider to take some money off the agreed price, which she OK-ed. She said she would do that with Airtasker, but now we've been charged the full price by Airtasker. She's saying she doesn't have the money either and we're trying to claim the money back from our credit card which is proving impossible. Do not use and avoid.

October 24, 2025
Unprompted review
Airtasker logo

Reply from Airtasker

Hi Claire, thank you for sharing your experience. When a change to the agreed price is needed, the price adjustment must be processed through the platform. Please reach out to our Support team at https://support.airtasker.com so they can look into this for you and assist.

Rated 1 out of 5 stars
Verified

Not paying me for 2 weeks now

Not paying me for 2 weeks now. Job was completed with a 5 star review and not been paid and now restricted my account without warning!

November 29, 2025
Airtasker logo

Reply from Airtasker

Hi M, thank you for your feedback. Accounts that are found to be in breach our Community Guidelines are subject to restrictions.

Payments on Airtasker can only be released once the required verification has been completed in line with financial regulations. This process helps keep transactions secure for all users and ensures compliance with Australian laws. You can find more details here: https://www.airtasker.com/blog/tax-reporting-changes

If there is any delay in receiving your payment, it may be due to the verification not yet being finalised. Once this step is completed, the funds will be released automatically. If you need further assistance, please reach out to our Support team at https://support.airtasker.com so they can help.

Rated 5 out of 5 stars
Verified

Great experience

After being let down by our electrician, we placed an add with airtasker and I had someone organised within an hour
Will definitely use Airtasker again

November 30, 2025
Rated 5 out of 5 stars
Verified

Great App for all the Tasks that need to be done

After not using AirTasker for some time, I recently had to have furniture removed. The process was extremely easy to set up, and I got inquries within a few minutes of posting. I found a person who suited my task, and the job was completed simply, on time and cost agreeable to both parties. App is extremely helpful in reminding you of any messages that have been sent to and forth. Highly recommended !

November 28, 2025
Rated 3 out of 5 stars
Verified

You should have told customers about…

You should have told customers about surcharge costs before they place orders.
My budget was $160 but with your admin costs it became $190 and I knew about it when the deal was made and it was too late to cancel it.

November 29, 2025
Airtasker logo

Reply from Airtasker

Hi Amin, thanks for sharing your feedback. We’re sorry to hear that the final cost wasn’t what you expected, and we understand how frustrating that can feel when you’ve set a specific budget.

For clarity, information about Airtasker fees is readily available in our Help Centre, and the full breakdown is also shown on the screen before you accept an offer and assign a Tasker. These fees help support the services that keep the platform running smoothly and safely for both Posters and Taskers.

For more information, please see: https://support.airtasker.com/hc/en-au/articles/360031769372-What-is-the-Connection-fee

If you ever need help understanding a charge or have concerns about a task, our Support team at https://support.airtasker.com is always here to help.

Rated 1 out of 5 stars
Verified

I didn’t even get any of your services

I didn’t even get any of your services

December 6, 2025
Airtasker logo

Reply from Airtasker

Hi Marjan, thanks for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. If something didn’t go as planned or you feel you didn’t receive the service you were expecting, please reach out to our Support team at https://support.airtasker.com. They’ll be keen to look into what happened and assist you from there.

Rated 1 out of 5 stars

Airtasker cares little for customer experience

First time posting a job and within 5 minutes had two responses telling me to wake up and one with a shit emoji.

I have received other quotes ranging from slightly above the budget to three times the budget. I can deal with quotes but the fact that I cant even report the first two commenters is silly. Certainly wouldnt recommend using this app. We post to get quotes not stupid commentary from non professionals

December 6, 2025
Unprompted review
Airtasker logo

Reply from Airtasker

We’re sorry to hear about your experience with receiving unprofessional responses to your task. This is certainly not the kind of experience we want our customers to have, and we appreciate you taking the time to provide this feedback.

Airtasker takes inappropriate behaviour seriously, and we encourage you to report any Taskers who behave unprofessionally so that we can investigate and take appropriate action. If you have specific concerns about the responses you received or any other issues with this task, please contact us directly at https://support.airtasker.com/hc/en-au/requests/new and provide the task details. Our team will review the situation and assist you as quickly as possible.


Thank you for bringing this to our attention.

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