I recently used Airtasker for a small job, and while my first experience didn’t go quite as planned (the first person I booked didn’t show up or deliver as agreed), the platform made it easy to find... See more
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Company details
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Airtasker is a trusted marketplace that connects people who need work done with people who are ready to work. Since launching in Australia in 2012, Airtasker has established a global community of over 4.7 million users with key markets across Australia, the UK and the US.
Contact info
London and Sydney, United Kingdom
- support@airtasker.com
- www.airtasker.com
Replied to 93% of negative reviews
Typically replies within 24 hours
airtasker is a waste of time
I think airtasker is a waste of time.
I sent an email to them, re some of my concerns about my account, and i soon got a response saying that it is an unmonitored noreply sort of email address, and that my email had been deleted. then it says you can communicte with wth their support tea, and when i click on that link it just lead s to a blue menu or options which leads nowhere.
And they expect me to keep depending on Help menus -- to navigate this dehumanising farce?
If this is how well they communicate with their customers, then forget it!
May use AI-assist with repliesRead more
Stay away as tasker or customer.
Stay away as tasker or customer.
The business model only help airtasker.
The majority of the jobs are from people that has a very tidy budget and don't want to pay the real value of the work. The result of that is poor job and people that think they can do jobs messing with peoples property and assets.
To show you the issue this is a demonstration of a $100 job.
Tasker get $78.
Customers pays $149.99 to the task
Airtasker gets $72
A customer thinks he is paying top dollars for a job and there is no insurance to cover him ( read the PDS )
Tasker gets a major partner with 20% fee until he makes $2560 to it can lower the commission to 12%.
People that uses airtaker in general don't look to this aspects but for the commodity to seat at home and wait from a professional to come to his address and work nearly for free.
Instead why don't you contact a company / trade directly and look to his reviews prior to hire it because Airtasker won't care if a disqualified handman do a mechanical task or electrical task. There is no checks / police checks / fairtrading license check and you will hire someone that claims to be the perfect person and you will end it up in a loss needing to call police because Aistasker doesn't have phone line and the insurance won't cover you.

Reply from Airtasker
Very quick responses from the taskers
Very quick responses from the taskers. So far all the taskers I used , they were very friendly and capable for the tasks.
But some taskers are just sending generic automated responses which is not always related what your asking. Clarification must be done again. might be time wasting.
Absolutely terrible
Absolutely terrible. We hired a cleaner, who didn't do the job properly. We then asked the provider to take some money off the agreed price, which she OK-ed. She said she would do that with Airtasker, but now we've been charged the full price by Airtasker. She's saying she doesn't have the money either and we're trying to claim the money back from our credit card which is proving impossible. Do not use and avoid.

Reply from Airtasker
Not paying me for 2 weeks now
Not paying me for 2 weeks now. Job was completed with a 5 star review and not been paid and now restricted my account without warning!

Reply from Airtasker
Air Tasker has been brilliant
Air Tasker has been brilliant. I have completed a nice couple of jobs.
Its easy to add commenys and talk to people. Highly reccomend
Price guidance
I wish the app shows completed job's price as a guidance for new task.
Great experience
After being let down by our electrician, we placed an add with airtasker and I had someone organised within an hour
Will definitely use Airtasker again
Found some great guys to help with our…
Found some great guys to help with our house move even though it was so last minute they were so accommodating. Great and easy app to use and easy to communicate with your chosen providers.
Great App for all the Tasks that need to be done
After not using AirTasker for some time, I recently had to have furniture removed. The process was extremely easy to set up, and I got inquries within a few minutes of posting. I found a person who suited my task, and the job was completed simply, on time and cost agreeable to both parties. App is extremely helpful in reminding you of any messages that have been sent to and forth. Highly recommended !
I was contacted by several decorators…
I was contacted by several decorators after I posted for some work to be done.
The gentleman who I chose was polite, professional, efficient, did an excellent job but most of was a clean and tidy worker.
You should have told customers about…
You should have told customers about surcharge costs before they place orders.
My budget was $160 but with your admin costs it became $190 and I knew about it when the deal was made and it was too late to cancel it.

Reply from Airtasker

Reply from Airtasker
Great communication fair pricing and…
Great communication fair pricing and hard working
Airtasker cares little for customer experience
First time posting a job and within 5 minutes had two responses telling me to wake up and one with a shit emoji.
I have received other quotes ranging from slightly above the budget to three times the budget. I can deal with quotes but the fact that I cant even report the first two commenters is silly. Certainly wouldnt recommend using this app. We post to get quotes not stupid commentary from non professionals

Reply from Airtasker
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