APP always has the parts I need. Prices are excellent, tutorials helpful, and website makes it easy to find everything. I've been using them for years and have never had a bad experience. Even use the... See more
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Company details
- Appliance Parts Supplier
- Appliance Store
- Electronics Store
- Home Improvement Store
- Wholesaler Household Appliances
Written by the company
Since 1999, AppliancePartsPros has been on a mission to empower homeowners and repair professionals with fast, reliable access to genuine appliance parts and expert guidance. What began as a small parts catalog has grown into one of the nation’s leading online destinations for over two million repair components, covering every major brand and model you can imagine. We believe that fixing your own washer, dryer, fridge or oven shouldn’t require a PhD in appliance repair - just the right part, clear instructions and a helpful partner at your side. Our website is built to save you time and money. Detailed exploded diagrams and intuitive part lookup tools guide you straight to the component you need, while high‑resolution images and compatibility checks ensure you order with total confidence. If you ever hit a snag, our US‑based customer service team is standing by - on live chat, email and phone - to walk you through installation tips, troubleshooting steps and warranty questions. No outsourced scripts, no runaround, just real people who know your machine inside and out. Speed matters when your appliances let you down. That’s why we offer same-day processing on most orders and with our network of shipping partners, we deliver quickly to every corner of the country. Our hassle‑free returns policy means if something isn’t quite right, you can send it back without extra fees or hidden restocking charges. We price our parts competitively and never surprise you with last‑minute fees. Hundreds of thousands of customers have trusted AppliancePartsPros to keep their homes running smoothly. From first‑time DIYers to seasoned repair techs, our commitment to quality, transparency and real‑time support has earned top ratings across Trustpilot, Google and industry forums. Join our community - read our reviews, share your success story and discover why AppliancePartsPros is the first choice for anyone serious about fixing it right the first time.
Contact info
1807 Westland Dr SW, 37311, Cleveland, United States
- 1-877-477-7278
- appreviews@appliancepartspros.com
- www.appliancepartspros.com
Replied to 30% of negative reviews
Typically replies within 24 hours
Valuable genuine factory parts with great return policy!
I am a repeat customer of AppliancePartsPros.com for the past 9 years. Nearly all my business with them has been positive. Their factory original parts are genuinely advertised. The return policy is valid & useful to have 365 days to consider.
Misleading marketing tactics
I recently ordered an appliance part from this company based on their clear promise that the item would arrive by 12/06/2025. Unfortunately, the delivery did not arrive until 12/08/2025, a full two days late, despite their advertised “to-your-door” guarantee.
When the part failed to show up on the guaranteed date, I contacted customer service. I was placed on hold for approximately 20 minutes before I was able to speak with a representative. Instead of acknowledging the delay or offering a solution, they initially refused to refund the shipping cost, even though the delay was entirely on their end.
It wasn’t until I mentioned that I had screenshots documenting their advertised delivery date—and that I intended to leave reviews describing my experience—that they finally agreed to refund the shipping. Customers should not have to fight for fair treatment or threaten to post reviews to receive basic accountability.
This experience reflects misleading advertising, inconvenient customer support, and an overall lack of customer respect. I would caution others to be aware of these issues before placing an order with this company
Error corrected and new part sent in one call!
Appliance parts pros had an error in their online order diagram for a mixer so I called customer service when I noticed the part I received was wrong. I talked to Yvonne who was extremely helpful and personable. She not only refunded me and reordered the correct part free of charge, but she took the time to retrace my order process and find the error in their diagram. She assured me it would be fixed, which is going to benefit every other customer ordering in the future as well as saving her company the money and hassle of replacing parts for free. Best customer service I've had in a while and the pricing is very competitive with what I found out there.
Helping me become more self-reliant
It is so easy for me to locate the parts I need to repair my own appliances. Many of the parts have helpful installation videos, as well, which is REALLY handy since I am a 62 year old woman with absolutely no training or experience fixing appliances! To date I have made repairs to my dishwasher, refrigerator, washing machine, and I have just ordered a part for my upright freezer. Self-reliance rocks!
these guys are great
these guys are great. Talked to Samantha one day and really dug deep into my parts issue finding what I need. Then I talked to Brian to confirm stock of item and re-verified parts. Very helpful with a great tone of voice. Nice operation. Will be my go to appliance parts guys from now on.
the videos are great
the videos are great. They go step by step on how to diagnose problem and how to fix it. And they allow you to order the parts required for the repair.
Easy enough to place order
Easy enough to place order, 30.00 cheaper than other sites.
exactly what i needed
exactly what i needed, plus references to cross check for my washing machine which was older
Had my parts web site easy to navigate …
Had my parts web site easy to navigate had videos for how to repair my appliances
Dryer motor died and in less than 5 minutes I found an exact replacement motor
I threw my dryer model with motor model into Grok and it popped up this website. I entered my dryer model and all I saw were parts for my dryer. Simple, easy and it's supposed to be here in 2 days.
Perfect
Perfect, on time, customer service, tutorial videos. Thank you!
Legit company with genuine parts.
Easy to use website
Easy to use website. I'm always able to find the parts I need and there is usually a video showing me how to replace the parts. I've used this site to buy parts for years.
Instructional videos were nice addition
Appliance Parts Pros is the way to GO!
I have relied on Appliance Parts Pros for years to provide quality replacement parts for several appliances. The amount of money that I've saved by utilizing Appliance Parts Pros is not insignificant! If you have any mechanical inclination and can follow simple directions, go the way of DIY and save yourself some $$$ with the support of Appliance Parts Pros!
Great service good breakdowns of parts…
Great service good breakdowns of parts and great videos on fixing it yourself.fast shipping too.usually get my orders in a day.
easy to track down the exact part
First place to look when an appliance breaks!
APP always has the parts I need. Prices are excellent, tutorials helpful, and website makes it easy to find everything. I've been using them for years and have never had a bad experience. Even use them to get my own parts for the trickier repairs that require a repair person.
3rd time using them
3rd time using them. First 2 times were excellent. Easy to find parts and very fast shipping. Will use again!
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