AppliancePartsPros.com Reviews 2,387

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and availability of the products, noting that the parts always work as expected. Consumers appreciate the wide selection of parts available, often finding items in stock when other suppliers do not. The ordering process is generally described as quick and easy, and people highlight the fast and reliable shipping. People also value the user-friendly website, particularly the clear diagrams and search functionality that make it easy to find the correct parts. A standout feature for many reviewers is the availability of helpful DIY videos, which provide expert guidance on appliance repairs. The combination of quality parts, helpful resources, and efficient service leads to high levels of customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

APP always has the parts I need. Prices are excellent, tutorials helpful, and website makes it easy to find everything. I've been using them for years and have never had a bad experience. Even use the... See more

Rated 5 out of 5 stars

I threw my dryer model with motor model into Grok and it popped up this website. I entered my dryer model and all I saw were parts for my dryer. Simple, easy and it's supposed to be here in 2 days... See more

Rated 5 out of 5 stars

I ordered from this company after another co. screwed up my replacement part and I am still waiting for a refund. But, that is neither here nor there. I placed an order and it was shipped timely and... See more

Rated 5 out of 5 stars

AppliancePartsPros.com has nearly all of the parts I need! Thier inventory is vast. However, I would like a referral for parts they don't carry or have in stock for any reason. It would great... See more

Rated 3 out of 5 stars

site was easy to use but info by model nr is not correct. it shows the ice chute replacement as 5303918484. this is incorrect. frigidaire model ffhb2740pe5a does not have an ice chute replacement. I h... See more

Rated 5 out of 5 stars

I ALWAYS order from APP. They value customer service, offer expert advice (for free), have extremely competitive pricing and ship everything to arrive usually within two days (my location in Maine) fo... See more

Rated 5 out of 5 stars

Appliancepartspro.com is a nice place to review the various symptoms and likely repairs prior to ordering parts. The installation / repair videos are well done. Parts may be a little more expense th... See more

Rated 5 out of 5 stars

I've used APP before and they've been wonderful! Like the other times, I found my part by searching the appliance model number. Their info page confirmed that the part number was compatible with my... See more

Rated 5 out of 5 stars

We LOVE --appliance parts pro's, we do appliance repairs! We can count on them, all of their employees are knowledgeable, friendly & ready to help us. We especially love the Tennessee sweet people, S... See more

Rated 5 out of 5 stars

I have relied on Appliance Parts Pros for years to provide quality replacement parts for several appliances. The amount of money that I've saved by utilizing Appliance Parts Pros is not insignificant... See more

Rated 5 out of 5 stars

The most difficult part of ordering was trying to reset my password on my account. After I did that, the rest was a breeze. After finding the part I needed from the diagrams provided on the website... See more

Rated 5 out of 5 stars

They have always had the parts we’ve needed for every appliance. Super fast shipping, even with standard shipping & always the right part. Their prices are comparable, and sometimes less expensive, th... See more

Rated 5 out of 5 stars

easy to navigate and find the exact parts needed for replacement. i appreciate the breakdown of photos with coordinating numbers to find the exact part you need. pricing is very reasonable and if sh... See more

Rated 5 out of 5 stars

I googled how to check why my dryer wouldn’t heat and did what google suggested with no positive results. I called AppliancePartsPros and the service pro lived up to his title. He told me exactly what... See more

Rated 5 out of 5 stars

Easy part identification by putting in model number. Diagrams make it easy to identify part needed. Have used this site many times successfully.

Rated 5 out of 5 stars

exactly what i needed, plus references to cross check for my washing machine which was older

Rated 5 out of 5 stars

I've bought half a dozen parts from AppliancePartsPros over the last half dozen years--for my washing machine, dishwasher, and freezer. The parts have always worked and the videos have always helped m... See more

Rated 5 out of 5 stars

Recently I have placed multiple orders with ApplianceParts Pros for KitchenAid mixer parts. They will have parts in stock when others are out of stock. I like the assurance of knowing I am ordering OE... See more

Rated 5 out of 5 stars

I have ordered from AppliancePartsPros many times over the years and have always been pleased with the wide availability of parts, ease of use of their website, and rapid delivery of the goods. T... See more

Rated 5 out of 5 stars

Awesome company - the big difference is the excellent tutorial videos. It's like having a friend who does this for a living. They seem to have a video for almost every part I've needed to replace -... See more

Rated 4 out of 5 stars

Ordered a shock absorber for a old washer came in, looked good 👍 and put in👍 so far so good rather than "parts warehouse" smh "used and rusty", So satisfied about that. Had to call to make sure it... See more

Rated 5 out of 5 stars

Woke up to a shattered dryer window. I did not want to pay more to fix the dryer than it is worth, so I decided to take on the repair myself. This site was so intuitive and efficient, even for a cluel... See more

Rated 5 out of 5 stars

I found my part (Bosch dishwasher handle) quickly using the parts diagram on AppliancePartsPro.com. They also provided a great video of the procedure for installation... not trivial. The shi... See more

Rated 5 out of 5 stars

Appliance Parts Pro is always easy to use. This time their chat rep helped me to figure out a model # for a microwave part (model number had faded due to cleaning over the years)

Rated 5 out of 5 stars

I have been fully satisfied with past purchases and AppliancePartsPro.com continues to be my go to for parts. Thankyou!

Rated 5 out of 5 stars

The site was easy to navigate and had the exact parts diagram that was not present in other sites I had looked into. The guaranteed fit assurance helps as well when purchasing online.

Rated 5 out of 5 stars

Second time using Appliance Part Pros. Their problem solving suggestion worked for my washer. This time it’s my dryer and I am confident they will be right again. Just ordered my parts. I also love th... See more

Rated 5 out of 5 stars

Easy to use website. I'm always able to find the parts I need and there is usually a video showing me how to replace the parts. I've used this site to buy parts for years.

Rated 5 out of 5 stars

Love this company! The website is easy to navigate, the prices are fair, if you call them a real person answers the phone and they are really helpful !

Rated 5 out of 5 stars

I ordered a shelf that holds gallons as when we purchased the refrigerator the shelf had a chip/crack. It gave out. GE great products

Rated 5 out of 5 stars

Availability of the item needed, ease of use of the website and search engine and overall value of my item. Shipping is reasonable and pretty fast.

Rated 5 out of 5 stars

We have delt with Appliance Parts Pro for many Years for all of our appliance parts and have always gotten great prices and fast service.

Rated 5 out of 5 stars

I like that they have DIT videos and describe parts with symptom that could be causeing issues that one is experiencing.

Rated 5 out of 5 stars

It was easy to find the parts in their website and easy to order. Looking forward to getting the dryer repaired.

Rated 5 out of 5 stars

Excellent parts description and drawings make it easy to ensure that you are buying the correct parts.

Rated 5 out of 5 stars

Great website easy diagnostic help and part recommendations. Order parts on Friday afternoon recived them Saturday morning. I will use them again.

Rated 5 out of 5 stars

Easy to order parts and the videos for self help we easy to understand and implement.

Rated 5 out of 5 stars

Every time I place an order with appliance parts pros I get exactly what I needed in a very timely manner. Great job guys!

Rated 5 out of 5 stars

3rd time using them. First 2 times were excellent. Easy to find parts and very fast shipping. Will use again!

Rated 5 out of 5 stars

The parts I need are always in stock. (I have ordered on this site before.) I am pleased with the shipping speed. I would recommend this site to anyone!

Rated 5 out of 5 stars

Appliance Parts Pros had the part I needed , other parts suppliers said it was discontinued with no suggestions of what to do.

Rated 5 out of 5 stars

Love the fact that they so many videos. They take the time to show you how to repair and/or replace parts on your appliances and save you time and money. Thanks

Rated 5 out of 5 stars

Purchased an icemaker for my 14 yo GE Profile refrigerator. The icemaker in the refrigerator was actually made by Samsung. I purchased an OEM Samsung icemaker from Appliance PartsPros.com. It arr... See more

Rated 5 out of 5 stars

Great service good breakdowns of parts and great videos on fixing it yourself.fast shipping too.usually get my orders in a day.

Rated 5 out of 5 stars

Absolutely one of the best independent sites on the entire internet. I've used this site and their incredibly helpful videos to repair a dozen home appliance products. I really appreciate them and wil... See more

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Company details

  1. Appliance Parts Supplier
  2. Appliance Store
  3. Electronics Store
  4. Home Improvement Store
  5. Wholesaler Household Appliances

Written by the company

Since 1999, AppliancePartsPros has been on a mission to empower homeowners and repair professionals with fast, reliable access to genuine appliance parts and expert guidance. What began as a small parts catalog has grown into one of the nation’s leading online destinations for over two million repair components, covering every major brand and model you can imagine. We believe that fixing your own washer, dryer, fridge or oven shouldn’t require a PhD in appliance repair - just the right part, clear instructions and a helpful partner at your side. Our website is built to save you time and money. Detailed exploded diagrams and intuitive part lookup tools guide you straight to the component you need, while high‑resolution images and compatibility checks ensure you order with total confidence. If you ever hit a snag, our US‑based customer service team is standing by - on live chat, email and phone - to walk you through installation tips, troubleshooting steps and warranty questions. No outsourced scripts, no runaround, just real people who know your machine inside and out. Speed matters when your appliances let you down. That’s why we offer same-day processing on most orders and with our network of shipping partners, we deliver quickly to every corner of the country. Our hassle‑free returns policy means if something isn’t quite right, you can send it back without extra fees or hidden restocking charges. We price our parts competitively and never surprise you with last‑minute fees. Hundreds of thousands of customers have trusted AppliancePartsPros to keep their homes running smoothly. From first‑time DIYers to seasoned repair techs, our commitment to quality, transparency and real‑time support has earned top ratings across Trustpilot, Google and industry forums. Join our community - read our reviews, share your success story and discover why AppliancePartsPros is the first choice for anyone serious about fixing it right the first time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 30% of negative reviews

Typically replies within 24 hours


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Rated 1 out of 5 stars

Misleading marketing tactics

I recently ordered an appliance part from this company based on their clear promise that the item would arrive by 12/06/2025. Unfortunately, the delivery did not arrive until 12/08/2025, a full two days late, despite their advertised “to-your-door” guarantee.
When the part failed to show up on the guaranteed date, I contacted customer service. I was placed on hold for approximately 20 minutes before I was able to speak with a representative. Instead of acknowledging the delay or offering a solution, they initially refused to refund the shipping cost, even though the delay was entirely on their end.
It wasn’t until I mentioned that I had screenshots documenting their advertised delivery date—and that I intended to leave reviews describing my experience—that they finally agreed to refund the shipping. Customers should not have to fight for fair treatment or threaten to post reviews to receive basic accountability.
This experience reflects misleading advertising, inconvenient customer support, and an overall lack of customer respect. I would caution others to be aware of these issues before placing an order with this company

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Error corrected and new part sent in one call!

Appliance parts pros had an error in their online order diagram for a mixer so I called customer service when I noticed the part I received was wrong. I talked to Yvonne who was extremely helpful and personable. She not only refunded me and reordered the correct part free of charge, but she took the time to retrace my order process and find the error in their diagram. She assured me it would be fixed, which is going to benefit every other customer ordering in the future as well as saving her company the money and hassle of replacing parts for free. Best customer service I've had in a while and the pricing is very competitive with what I found out there.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Helping me become more self-reliant

It is so easy for me to locate the parts I need to repair my own appliances. Many of the parts have helpful installation videos, as well, which is REALLY handy since I am a 62 year old woman with absolutely no training or experience fixing appliances! To date I have made repairs to my dishwasher, refrigerator, washing machine, and I have just ordered a part for my upright freezer. Self-reliance rocks!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

these guys are great

these guys are great. Talked to Samantha one day and really dug deep into my parts issue finding what I need. Then I talked to Brian to confirm stock of item and re-verified parts. Very helpful with a great tone of voice. Nice operation. Will be my go to appliance parts guys from now on.

December 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy to use website

Easy to use website. I'm always able to find the parts I need and there is usually a video showing me how to replace the parts. I've used this site to buy parts for years.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Appliance Parts Pros is the way to GO!

I have relied on Appliance Parts Pros for years to provide quality replacement parts for several appliances. The amount of money that I've saved by utilizing Appliance Parts Pros is not insignificant! If you have any mechanical inclination and can follow simple directions, go the way of DIY and save yourself some $$$ with the support of Appliance Parts Pros!

December 2, 2025
Unprompted review
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Rated 5 out of 5 stars

First place to look when an appliance breaks!

APP always has the parts I need. Prices are excellent, tutorials helpful, and website makes it easy to find everything. I've been using them for years and have never had a bad experience. Even use them to get my own parts for the trickier repairs that require a repair person.

November 30, 2025
Unprompted review

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