B&H Photo-Video Reviews 327,457

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the vast product selection and competitive prices, particularly highlighting the value offered through daily deals and the Payboo card. Consumers appreciate the user-friendly website, noting its superior search and filtering capabilities, which make it easy to find specific items. People report that the ordering process is clear, fast, and intuitive, with quick delivery. The quality of products consistently meets expectations, and the company provides knowledgeable sales support. Consumers also value the excellent customer service, with staff readily available via chat to answer questions and resolve issues efficiently.

Based on these reviews

Rated 5 out of 5 stars
Invited

I can't say enough good things about B&H. We have purchased computer monitors, high-end cameras, lenses, projector lamps, you name it... everything has arrived carefully packaged. The few times we hav... See more

Rated 5 out of 5 stars
Invited

It is rare these days to find a place where expert human customer service is available. That alone makes me loyal to B&H. In addition, the range of products is excellent and products are always availa... See more

Company replied

Rated 5 out of 5 stars
Invited

Fast, accurate, huge selection, great prices. I don’t have any criticisms. Just keep doing what you’re doing. Well done. I start shopping here and don’t end up going anywhere else. I just bought so... See more

Rated 5 out of 5 stars
Invited

Great search and filtering capabilities. (Superior to many other sites). Easy to find what I need and to filter on #outlets, reviews, price, etc. Shopping at B&H site is so satisfying (though I long... See more

Rated 4 out of 5 stars
Invited

Item I was looking for was in stock and priced competitively. However, the post-purchase pop-up said expect delivery in four days when I'm only one day away via UPS or Fedex. I normally get B&H mercha... See more

Rated 5 out of 5 stars
Invited

B&H has been my first place to look for photography gear for many years and one of my first two places to look for computer gear. B&H makes it easy to find what I need and they not only provide relev... See more

Rated 5 out of 5 stars
Invited

b&h have a vast catalogue of audio, video and multimedia gear including computing software and hardware. They also are the best at merchandising tech-related accessories. My favorite part is their dai... See more

Rated 5 out of 5 stars
Invited

As always .. fully accurate product description with proper pictures followed by clear and secure checkout process with the option to pay with the PayBoo card. And most importantly knowing that the r... See more

Rated 5 out of 5 stars
Invited

There is such a big selection it's difficult to choose. I recently moved and organized all my camera stuff. Putting together a hand-me-down package for my daughter, I decided rather than mirrorless I... See more

Rated 4 out of 5 stars
Invited

B&H finally got to the price I wanted to pay for the laptop with the specs I needed. The sales person Ruben was very nice and answered my questions, as did the PayBoo contact, Daniella. Unfortunatel... See more

Rated 5 out of 5 stars
Invited

Ordering from B&H was clear, fast, and intuitive. The photos of memory card readers helped identify what I needed and wanted definitively. They had exactly what I needed in stock and ready for free qu... See more

Rated 5 out of 5 stars
Invited

Easy to find the products I need on B&H's website! I also appreciate the wide variety of products (especially OEM) that are available here that are not available at my local camera shop.

Rated 5 out of 5 stars
Invited

The item (Cloudlifter) was just what I was looking for, and a used one was available. I have always found thet B&H is very conservative in their ratings of the condition of used items, i.e., the items... See more

Rated 5 out of 5 stars
Invited

The logical layout of items makes finding what you want quick and easy. The site also affords options to weigh against your potential purchase and many ways to configure each item.

Rated 4 out of 5 stars
Invited

The shopping search engine is better than any online retailer I know of. Smart and extremely useful, with results containing ONLY those I asked for! I just wish there was one more field - to write in... See more

Rated 5 out of 5 stars
Invited

I had a great experience with both sales and customer service, all via chat. Chatted with 2 departments; both were very accommodating. The transfer went smoothly, and the handoff was professional,... See more

Rated 5 out of 5 stars
Invited

Using the Payboo card I was able to order memory cards, photo paper, a lens cap and a rain hood for my telephoto lens. I love shopping at B&H as much as I love being a photographer.

Rated 3 out of 5 stars
Invited

I tried to pay using PayPal, and since I'm on vacation now to my sister, tried a different delivery address from my permanent residency address. No luck - looped several times through the PayPal and... See more

Company replied

Rated 5 out of 5 stars
Invited

In stock item makes the difference. B&H is always a pleasure doing business with and I love that my purchase included a free item as well

Rated 5 out of 5 stars
Invited

Used Video Chat to get technical questions answered and recommendations for alternative items. Have bought many items through B&H and have always been impressed with their service.

Rated 5 out of 5 stars
Invited

B&H provides quality knowledgeable sales individuals; they don't just point to the highest $ item, they always provide alternatives or point out functionality's that do / don't exist. Products and... See more

Rated 5 out of 5 stars
Invited

B&H is my go to vendor for my photography and electronics purchases. Great Black Friday discount sale. Saved $650 on my Nikon Lens purchase.

Rated 5 out of 5 stars
Invited

B&H is one of the easiest shopping sites to use; things are easy to find and the whole process is very streamlined and simple.

Rated 5 out of 5 stars
Invited

The website is very easy to navigate and I found the deal I was looking for immediately. I use the Payboo card for large purchases to save money and shipping is FAST.

Rated 5 out of 5 stars
Invited

B&H is the only source of photo gear you need. The prices are competitive, but if you have a PayBoo account the terms are even better. I've been using them for about 40 years. Thanks B&H!

Rated 4 out of 5 stars
Invited

Searching for products was easy. Everything I needed was available at very competitive prices. Great experience.

Rated 5 out of 5 stars
Invited

ease of shopping. bought several items and everyone is as stated. Shipping is reasonable, Items pkg great.

Rated 5 out of 5 stars
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I knew what I wanted, read a couple of reviews and ordered Peak Design Cuff strap that was still on Black Friday sale

Rated 5 out of 5 stars
Invited

Sales and Customer service are outstanding! Specifically Paul, in Sales, Gabe, Customer Service Judy, Accounting and Cindy H. in Chat!

Rated 5 out of 5 stars
Invited

Always the best with B&H. Website provides a fantastic user experience and service is top notch!

Rated 5 out of 5 stars
Invited

All my questions were answered quickly and efficiently through online chat.

Rated 5 out of 5 stars
Invited

B&H is the Benchmark for on-line sales. Acurite product information Fast, reasonable shipping.

Rated 5 out of 5 stars
Invited

I greatly appreciate the free shipping to Canada on orders over 99USD coupled with the pre-pay of all duties and taxes. This means the items are not delayed at the Canada-US border and the shipping ex... See more

Rated 5 out of 5 stars
Invited

I have always had great service for B&H. Items are always good quality. I really like that the take care of importing into Canada. So much better than having to pay additional and highly variable b... See more

Rated 5 out of 5 stars
Invited

Even though they aren't one of the giant resellers, B&H is still strong and builds real trust with their customers.

Rated 5 out of 5 stars
Invited

Love B&H been using them for my photo business for many years . Great prices great quality shipping

Rated 5 out of 5 stars
Invited

It worked. These days with AI everywhere, things that actually work correctly are getting increasingly scarce

Rated 5 out of 5 stars
Invited

They always have the products I was looking for with plenty of information. Checkout is easy and delivery always quick.

Rated 5 out of 5 stars
Invited

I called customer service before placing the order (Carla), to make sure I had not placed it earlier. Carla was great and so was the transaction.

Rated 5 out of 5 stars
Invited

I love B&H Photo-Video. I've been buying from them for the past 6 or 7 years and have always received great service and excellent products. When I have had questions I have made phone calls to real pe... See more

Rated 5 out of 5 stars
Invited

Excellent selection of way more than camera related items. Lower pricing than Amazon and others on many items. Shipping is always quick. Overall A++!

Rated 5 out of 5 stars
Invited

Quick and easy to deal with. Unlike trying an online purchase through Walmart which was a nightmare. Walmart was going to be a little cheaper, but they would not allow my card to go through. So th... See more

Rated 5 out of 5 stars
Invited

I AM A LONG TIME CUSTOMER OF B&H. BEFORE THE INTERNET WAS INVENTED BY AL GORE. EVERYTING THE COMAPNY DOES FOR THE BUYING EXPERIENCE MAKES IT A PLEASURABLE BUYING EXPEREINCE. THE SALES PEOPLE ARE VE... See more

Rated 5 out of 5 stars
Invited

B&H consistently has the best prices and by far the best customer service. Deliveries are quick and the few issues we've had were addressed immediately.

Rated 5 out of 5 stars

More companies should look to B&H as how to treat their customers. No matter what somebody is willing to help you out. B&H is always going to be my first stop for Photography stuff.

Rated 4 out of 5 stars

Good site to use if you are looking for gadgets and accessories. This is where I was able to find my fiber optic cables that I use in my shop.

Rated 5 out of 5 stars

B&H consistently offers unbeatable pricing paired with exceptional customer service. Their shipping is prompt, and on the rare occasions we've encountered issues, they've been resolved swiftly and eff... See more

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Company details

  1. #1 of 10 best companies in Photo Shop
  2. #3 of 113 best companies in Electronics Store

Information provided by various external sources

Shop Digital Cameras, 35MM Camera Equipment, Photo Printers, Home Theater, DVD Players, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL, Mino

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

327K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Great company! Great products! Honest.

B&H is a totally reliable and honest company. I once had issues with a product (over 12 years ago!) and the exchange was handled promptly and professionally. I've been a loyal customer ever since. Plus I trust that the products they carry are good quality, and the website is easy to use.

December 8, 2025

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