CHARLES & KEITH Reviews 11,410

The bag is really stylish however my 13” Mac can be visible and can hardly close the bag with other stuff inside. I regret not choosing the Calla XL . It is also hard to return it and switch to XL if... See more

I was a bit disappointed with the bag. It seemed to have some spots already on the material. There are no pockets inside, even to hold a card. Definitely a design flaw. It is a beautiful bag otherwise... See more

We order online that’s mean we expect the delivery will deliver to our door, because we’re all working from 4 am to 3pm, but they drop our order to their agent and we still have to come and pick i... See more

I'm very disappointed with you. I ordered shoes 20 days ago, but I haven't received them. No one has answered my email, and no one is taking responsibility. I want to update my review. I received... See more

Your courier service or packaging could be better. Parcel arrived squashed and looking like it had been opened with both ends loose and corner of handbag squashed. I would recommend some padding aroun... See more

I dont like the packaging. These are Christmas presents and I was hoping it would be in nice boxes. They are not packed at all. Update (Comment on Charles and Keith reply below) - I am not a... See more

Always a five star experience. Charles and Keith never disappoint: beautiful products that are exceptionally well made, fantastic and quick customer service and affordable prices. Their items ran... See more

Super slow shipping. Other brands shipping from Asia does not take this long. They want to blame it on the holiday season when in actuality it’s the way they pay for shipping. Felt like waiting on ord... See more

The boots I bought were a great fit and an excellent price - only mild criticism was how long they took to arrive - almost 3 weeks. I believe they come from Singapore - in the end worth the wait:)

I’ve bought a few things from this brand before, but this was my first time trying their shoes. My friend bought me the Espadrille Wedges in Sand about a year ago, and honestly, I’m really disappo... See more

I still haven’t revived my package , which was ordered on 11/4 and they sent me an email to review a product I don’t have , do better Charles I received a response from Charles & Keith and have em... See more

Shipping takes super long, not enough updates sent about tracking details. I got sent this survey before my order even arrived.

Absolutely love my Charles & Keith Cressida Quilted Top Handle Bag! It’s so classy and beautifully made — the quality really stands out. The design feels timeless and elegant, making it perfect for an... See more

This bag is way better than I expected! The color is absolutely gorgeous, and I love how versatile it is. I can dress it up or down for any occasion. I’ve already received several compliments at work.... See more

The bag looked much darker on the website — I’d even say the shade was closer to overripe cherry rather than a plum tone. But when it arrived, it turned out to be more of a burgundy, and the color is... See more

These shoes are so cute I already ordered them in another color! Shipping takes a bit, but they're honestly worth the wait and will end up being my holiday shoes this season for sure! Love them!

I recently got this Charles & Keith bag in the Espresso Brown color, and I absolutely love it! The color is perfect for fall and it pairs beautifully with both casual and professional outfits. The si... See more

Love shoes from Charles and Keith. True to size, comfortable and chic. Delivery service is amazing when it only takes max 5-7 days to Australia even it is shipped from Singapore

Fast shipping. For US customers… skynet does not update tracking often and once your package arrives stateside it will probably be delivered by FedEx! Boots are slightly narrow and have slick bottoms... See more

I recently purchased a bag from Charlie & Keith, and I couldn’t be happier with my experience! The quality is outstanding — the materials feel durable yet elegant, and the craftsmanship is top-notch.... See more

I got the bag that has been in my cart for so so long. Since I am international student in Australia where bills are higher than ever, Charles and Keith had student discount and on top of that, had pa... See more

My experience with Charles & Keith has been very positive. Their products are stylish, good quality, and affordable. I especially like their bags because they look elegant. The customer service has al... See more

Super attentive with shipping and the bags is a great more affordable option. You really get what you’re paying for. It’s so so pretty

Quality is so amazing with an actual reasonable price on items, which I’m really grateful for, especially in this economy! I have shoes and bags from Charles & Keith and they never seize to surpass my... See more

I bought this as a gift for my daughter in Sydney. It was easy to purchase, even though I live in New Zealand. Delivered the day before her birthday-perfect, and she LOVED it. Perfect size and colo... See more

The tote is gorgeous and I’m totally in awe of the Lyla tote but my ordering experience was almost nightmarish. Customer service was not helpful and didn’t help me with any of my questions. I felt tha... See more

I placed an order online on November 4th, but it still hasn't shipped. It's now November 21st, and I no longer need it. I requested a refund, and they're still reviewing it...

I absolutely love my Charles & Keith products — this brand is my go-to for affordable, high-quality bags and shoes that I wear time and time again and can truly trust for both quality and style.

I recently purchased a handbag from Charles & Keith, and I’m genuinely impressed with both its style and functionality. The design is sleek and modern—perfect for both casual outings and professional... See more

I am a loyal customer of Charles and Keith. I love the quality and styles of the bags but this time I wanted to try the shoes and am fairly dissapointed. I measured the length of my feet as recommen... See more

I love the look of the shoes I bought, how were they are painful and caused blisters, which could be user error. My main concern is the lack of grip on the sole and I’m constantly worried that i will... See more

Great and beautiful products for the price you are paying. The quality exceeds if not rightfully meets the cost. This builds customer affection. I bought all my bags from the past 5 years from Charles... See more

Good communication for online orders, good transparency to get updates on order. Shoes are lovely, my daughter loves them.

The Charles and Keith is so good. I love the bag and the wallet. But I think in festival seasons, and some of the time it would be best if they give some good discounts then we can purchase many more.... See more

I made a mistake with my shipping address but it was assisted so well that i received my parcel. Thank you

I love every CHARLES & KEITH product I've received. From bags to shoes, their quality is amazing and their style is so chic - there is bound to be something for everyone.

You're quality and style pretty good. I love this. But the delivery time is too long. I thought you've stock at australia. Otherwise, everything was quite impressive ❤️😍

I am really happy with the quality and the quick delivery.my current favourite bag ..my daily go to work …thank you

The quality is fab, customer service is great and I’m obsessed with every piece I have

I love my purchase so much , it was exactly the same as shown in the photo and the color oh my god I just loved the color of my bag and material quality is pretty good and the bag is so spacious , ove... See more

Was left outside my door. The bag seems to be different in the photos

All goods are well packed in nice boxes and easy to track the delivery status

I haven’t received my parcel yet and the status is unclear

Actually delivery is very late which should be improved

The most beautiful bag I’ve ever owned!! So spacious

Nice product and fast delivery. Very happy with the transition

High end product and several options.

I love Charles & Keith because their designs feel elegant without trying too hard, and they actually fit into my real life. My Leia bag is honestly my everyday essential — it’s my work bag, it fits ev... See more