Chrono24 Reviews 43,946

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the products offered, highlighting the ease of finding specific items and the impeccable condition in which they arrive. The website's user-friendliness and the efficiency of the delivery service are also frequently mentioned as positive aspects of the overall experience. People feel that the service is professional, with a personal touch that enhances their satisfaction. Customers appreciate the secure purchasing system, which alleviates anxiety associated with online transactions. The company's role as a reliable middleman is valued, particularly when dealing with professional dealers. The prompt communication, quick shipping, and accurate product descriptions contribute to a smooth and trustworthy process, making consumers feel confident in their purchases.

Based on these reviews

Rated 5 out of 5 stars

US BUYERS: I live in Florida and had a great buying experience with terrific communication, good value, Shipping was fast (US Customs/Trump Tar riff held it up a few days, no big deal). My watch arri... See more

Rated 5 out of 5 stars
Invited

Very satisfied with Chrono24. Communication with the seller was quick and prompt, and the watch was shipped the same day the payment reached the escrow account. Delivery was very fast and handled prof... See more

Rated 5 out of 5 stars
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There are a huge amount of watches to choose from at different prices. The watches are well documented with pictures and the sellers seem to be very responsive. I could find a very attractive product... See more

Rated 5 out of 5 stars
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Great experience using the app. And now with certified watches, puts me at ease. Money held in escrow until you confirm delivery of watch. Smooth transaction. Highly recommend buying watches through t... See more

Rated 5 out of 5 stars
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Commmunication was timely. Our interactions and transactions were simple. The item was packaged very well. This biggest issue was with US customs, but chrono24 worked with me to resolve the isssue ver... See more

Rated 3 out of 5 stars
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Chrono24 assisted me with my package that was held by U. S. Customs for an additional 34 days after being delivered to my city. Chrono24 was helpful towards the end of the process but not very helpful... See more

Rated 5 out of 5 stars
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Chrono24 is a great website. It has substantial breadth of products and great services to accommodate transactions. I have used it many times to make purchases and they have all gone smoothly and with... See more

Rated 5 out of 5 stars
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Great selection of watches and competitive pricing. I was quickly able to find at least two different offerings here in the U.S. I was able to purchase a watch very quickly and had the certification... See more

Rated 4 out of 5 stars
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I have made several purchases with Krono 24 I am very pleased Recent tariffs have created havoc and in the watch business it has really been difficult to get a sense of the value of the watch. L... See more

Rated 5 out of 5 stars
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I guess it is always a bit daunting making a purchase like this for the first time but I read the reviews and decided to go with Chrono24 for my watch purchase. I cannot deny that I was somewhat n... See more

Rated 5 out of 5 stars
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Purchased from overseas dealer. Transaction went super smooth and the escrow service provides peace of mind. The site is easy to use, and it provided me pretty much all the information I needed. Th... See more

Rated 3 out of 5 stars
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The platform is forcing private sellers to offer buyers "suggest a price", and the buyers suggest the total price including shipment but it looks to them like the price of the item only. This drives t... See more

Rated 3 out of 5 stars
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Chrono24 were very good to deal with, but the overall buy-a-watch-online part wasn’t so good. Ordered a Citizen titanium watch and got a stainless one, because Citizen labeled it incorrectly. Sell... See more

Rated 5 out of 5 stars
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Chrono 24 is easy to use and search. Paying is easy and most concerns you might have are resolved by the site: communication, photos, pay options, etc. I recommend the site so much I downloaded the ap... See more

Rated 5 out of 5 stars
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Everything was quick and painless on the ordering side. The watch was new as described with all packaging and paperwork. The app is great for browsing, pricing and favoriting watches. I will definitel... See more

Rated 5 out of 5 stars
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A great selection of watches and accessories, very good vendors, easy website to navigate and payment is quick and secure. I have purchased four watches over the past month, all were as described.

Rated 5 out of 5 stars
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chrono is always and most trusted selling and buying luxury wathes..fast and easy as well customer service respond quick to all my inquiries thank you chrono24

Rated 5 out of 5 stars
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I have no hesitation to purchase a watch from Chrono24, I have bought 3 so far, the third just today. They have an escrow account that only pays the seller after the watch is delivered and in the c... See more

Rated 5 out of 5 stars
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Very good selection of watches and reliable sellers. Very pleased with the seller in Japan of a unique Seiko Fender watch. Reliable and timely delivery. Highly recommended!

Rated 5 out of 5 stars
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Chrono24 remains the safest bet when it comes to selling and buying watches from entry level luxury to high-end luxury. It's always reassuring to know that they have your back if anything goes wrong.

Rated 5 out of 5 stars
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Everything is simple, fast and transparent. It is very kind service to the customer. The most important thing, that as buyer, I have feeling that my purchase is safe from beginning of process until... See more

Rated 5 out of 5 stars
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Communication was excellent, watch looks like new but does not keep time as it should. Watch looses about 5 seconds a day. Will have to be sent for adjustment or full service.

Rated 5 out of 5 stars
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I vetted Chrono24.com before purchasing a watch, and ascertained they have a superlative rating. And they certainly lived up to it. They connected me with an excellent watch company, which I was very... See more

Rated 5 out of 5 stars
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Super Safe and Easy . I started my membership on Chrono24 back in 2003 just af it came on line . Long befor the smart phone it was the time we went to internetcafe's .I Think I was One of the first... See more

Rated 4 out of 5 stars
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The transaction overall very good for sure. If I had the opportunity to do 1/2 stars I’d give a 4.5. The watch was in great shape, a little better than advertised perhaps. The vendor responded very... See more

Rated 5 out of 5 stars
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It was my first experience and everything went smooth, I bought from them twice and I think it’s a really pleasure to buy from them, I suggest to check the seller stars and the reviews before you dec... See more

Rated 5 out of 5 stars
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Excellent!!! Watch came extremely fast from Japan and the important fees where not bad at all. I would highly recommend and will be purchasing more watches in the future.

Rated 5 out of 5 stars
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Very professional with a personal touch. Watch was gift wrapped with a personal note shipped next day Air. Delivered without any issues. I would buy again and recommend. Thank you.

Rated 5 out of 5 stars
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Very polite seller. I was scared to order such an expensive watch plus duties, but the watch is beautiful and it is a Christmas gift for my son who is in the military and he can't have lots of materia... See more

Rated 3 out of 5 stars
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I truly appreciate the broad scope of the marketplace available thru this platform, the communication process systems endeavor to be effective however, the time delay was clumsy. Process was acceptabl... See more

Rated 5 out of 5 stars
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I am a regular customer here in chrono,I have personally recommended chrono24 to my friends and relatives since i never buy from any other place online for legit luxury watches. I trust this website s... See more

Rated 5 out of 5 stars
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Chrono24 is a great marketplace for watches. The listings clearly state what is offered. Payment and shipping were easy to understand and went smoothly.

Rated 5 out of 5 stars
Invited

Absolutely could not be better. Every step as fast as possible and always up-to-the-minute communications. No way to improve on this one.

Rated 5 out of 5 stars
Invited

Buying from this seller was a perfect experience for my first purchase on Chrono24. the seller was extremely responsive and was very quick in shipping the watch.

Rated 4 out of 5 stars
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The prices are so much cheaper (even with the tariff tax) and the shipping usually doesn't take very long.

Rated 5 out of 5 stars
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My purchase experience with Chrono24 was excellent. All the milestones of the purchase process were communicated and recorded. The system worked exactly as described. Trustworthy and smooth proce... See more

Rated 5 out of 5 stars
Invited

Website is easy to navigate and searches are great. I have bought 5 watches, and all have met or exceeded my expectation.

Rated 5 out of 5 stars
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Easy to use, reliable website. Simple and effective processes. My watch was delivered quickly and exactly as described.

Rated 5 out of 5 stars
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The guy never answers his messages but delivery was in 3 days and it was exactly as described. Thank you

Rated 5 out of 5 stars
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Everything was as one would expect. I had no glitches. Very smooth process. Not everything occurred at the snap of a finger, but I bought an expensive watch online. No one was, nor should they have be... See more

Rated 5 out of 5 stars
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I have purchased several watches through Chrono24 - each time the experience has been pleasant and flawless. I have no hesitation in recommending Chrono24 if you're considering purchasing a watch fro... See more

Rated 5 out of 5 stars
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My first time using any watch buying service. Everything went very smoothly. I would definitely use Chrono24 again.

Rated 5 out of 5 stars
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I have great experience to buy watch from Chrono 24 website, items clearly described and Chrono keep informing , update the progress of item from order stage until it reach delivery

Rated 5 out of 5 stars
Invited

Great platform to use, easy to communicate with the seller and peace of mind using a reputable platform

Rated 5 out of 5 stars
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I'm so glad I chose Phigora/CHRONO24. They delivered on time, went above and beyond to ensure all my needs were met and all my questions were answered.

Rated 5 out of 5 stars
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Great buying experience. Seller was very helpful and answered all my questions.

Rated 5 out of 5 stars

Having a secure system for watch transactions is highly valuable, and Chrono24 excels in this area. When buying from professional dealers, the reduced risk makes Chrono24 especially recommended. I'... See more

Rated 5 out of 5 stars
Invited

The fact that you had the watch I was looking for is a wonderful thing. I needed my selection to complete my collection. The watch arrived in amazing time and in impeccable shape. It was packa... See more

Rated 5 out of 5 stars
Invited

Secure purchasing took any anxiety away and a great seller and watch made this a great experience. Thank you

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Company details

  1. #14 of 44 best companies in Watch Store
  2. #43 of 425 best companies in Clothing Store

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 295,320 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

44K reviews

5-star
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1-star

Replied to 30% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

The buyers i interacted with

The buyers i interacted with, most of the time were interesting and communicative people which allowed me to deal with them with pleasure for them and for me, few of them did not wrote anything to me which i respect, but, it would be better to discuss which post company i better use, but that is okay, i respect the fact that some people just want to buy the watch and that's it

December 9, 2025
Rated 5 out of 5 stars

Corona 24 is a breeze to use for…

Corona 24 is a breeze to use for finding what you need! It’s especially helpful when you want to narrow down your search to the exact models and specs you’re interested in. Plus, the site is well-built and easy to navigate.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Smooth transactions

The Chrono24 system for purchasing watches works great. I have used their services twice now and all was flawless. I plan on using them again soon.
The selection of watches on the site is staggering. I'm just starting to appreciate the work that has gone into this online site. I learn more every day about all the tools available to help me find the watch I'm looking for.

December 1, 2025
Rated 5 out of 5 stars

Great service. Amazing price.

Bought a Tissot Chemin des tourelles last month. Great overall experience.

My key highlights are:
# Availability of Escrow payment method.
# Verified sellers and multiple other badges to check on seller’s profile.
# Great collection and amazing prices.

Tips for the potential buyer:
# Use “Includes buyer protection” filter to search for products from verified seller & escrow payment methods.
# You can’t change the payment currency while paying. Use local sites like (.jp, .de etc.) if u prefer to pay in seller’s currency

November 19, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

A Great Experience

A Great Experience

This was my first time to purchase, and everything went a smoothly as anyone could expect. The seller did everything as promised, and the watch was as described.

November 21, 2025
Rated 1 out of 5 stars
Invited

Chrono 24 is a joke!

I do not know how Chrono 24 has a business or any customers. The whole process took over a week and was dreadful. Once my offer was accepted, i needed to change my delivery address and they then cancelled my offer altogether. They say that's how thier system is set up! I then made the same offer that had been accepted and it came back stating it was (again) accepted, but it stated a higher price. It them took multiple calls to Hong Kong and Germany to fix the issue. While both staff were very nice and helpful, they were unable to sort out the problem without me spending a huge number of hours trying to fix the issue myself. The system needs a major overhaul. Until that happens, I will not be using them again.

November 21, 2025
Rated 5 out of 5 stars
Invited

US or international buyers-NO PROBLEM

US or international buyers-NO PROBLEM. I had questions before buying and Gallery of Dreams was responsive quickly with detailed replay. GREAT communication. The buying process went smoothly. My watch was promptly shipped and arrived after a short hold-up by US customs, which is normal. The packaging was OVER THE TOP! I should have taken a video of the unboxing for You Tube! The boxing not only protected my watch extremely well, the boxing was elegant and sophisticated and BEAUTIFUL. Of course Gallery of Dreams posted a very accurate description with plenty of accurate pictures. The delivery service handed me the package personally. I shopped a lot of places looking for a watch and I believe I got good value for my money on this transaction It is a very beautiful watch.
KennyFlorida

December 1, 2025

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