Croma Reviews 259

Worst Experience — No Support, Faulty Product & Zero Responsibility

I purchased an LG speaker from Croma, and the product is not even working properly. Because of this, I requested a demo and proper installation support to understand the setup and usage. But shockingly, there is absolutely no customer support from Croma or LG. No technician visit, no demo, and not even a proper call support system to resolve issues.

Once the product is sold, Croma completely washes their hands off. For a premium product, this level of service is unacceptable. I have never seen such careless after-sales service in India.

My honest recommendation: Do NOT buy this product or ANY product from Croma. If something goes wrong, you will be left alone with no support.

Croma really needs to learn what customer service means.

Ordered new piece of samsung refrigerator on 17th nov,25 online.Delivery received on 25th nov.Unboxing done by samsun technician on the same day and reported dent on left side. Despite repeated online umpteen requests to samsung and croma there is none to take action after the registerstion of complaint. Finally we surrendered and got damaged one installed through samsung on 5th Dec,25.
THANKS A LOT FOR SUCH TREATMENT AND HOPE THE SAME IN FUTURE TIME TO COME.

Ive had some good people at Chroma in the past, but last times there is a trend of coming across very poor quality people who are aggressive, some across as scam artists and now seem in competition with each other to sell you the product at a higher price. My last experience was with pushy and rude staff who insisted that the price has gone up and listing was not updated, then i must / have to buy mandatory ZIP extended warranty or they cant supply the item due to stock issues, they are doing me a favor so need me to buy a 4500 inr ext.warranty so they can. TATA has turned this superb platform when it began to a "scoundrels" flea market with poor hiring and over staffing, with a clear cultural problem of closing sales above a bar as seems to be the only role they play, product knowledge is dismal, typical Indian street "chalugiri"

They sell fake warranties.please be careful

Worst experience ever. The support staff is uneducated about all things technical. They are also extremely unprofessional. They do not take responsibility for their faulty products. They just want their commission and want to hit their targets by selling customers outdated products with software issues. I purchased a laptop as a gift for my dad and was very specific that I wanted MS office installed. He said it was already installed because it had to justify the price I was paying. The laptop was activated in the store but none of the Office apps are working and they are refusing to give me a refund after I have asked for it multiple times. They have sent the laptop to the Lenovo centre for them to check as well. But it came back with nothing. I have been coming here for the last three weeks with no end in sight. Please never ever ever purchase from them. They need to be disqualified as vendors.

Zipcare is a scam. It's just an extended warranty with no damage coverage. There are very limited ways to contact them when something happens. You can only call. Zero flexibility or concern.

The customer service of the retail shop croma Ara is very bad .staff are always promising false statements.
Mr Dharmendra kumar and no no available in site . Mobile number of Store Incharges is also available in public domain. I have talked to him several time but there is no attention about customer grievance .
I am requesting to management please take necessary and action of review of customer. Other wise it will leads a wrong path for losing businesses

Pathetic customer service and return policy. They are looting people by selling products double the price. I bought blender from croma Ulwe @3065/-, when I came back home and checked online same croma blender was available @ 1899/- on Big basket online with free home delivery. Next morning I ask croma to get it return and refund my money. Why should I pay double price for same product? They refuse to take it back and refund, I didn’t use it still they refuse to return.
This is not a good policy, I felt like cheated , they are charging almost double, why should customer pay more unnecessarily. What kind of cunsumer protection do we have in place? Why compies are making fool and looting people . I don’t believe this. TATA company is making fool now a days and looting public.
I trusted Because of TATA name , it looks like after Ratan TATA company is Run by fraud people who are looting and making fool. Please don’t trust on croma . Don’t buy anything from croma you will end up with loosing money.

Do not buy anything from here staff and services are so bad

Third class service. Nongrade service
My tv delivery date 26.10.2025 but till date I am not delivered my TV

On 05/10/2025, I bought a Samsung Galaxy Book 5 360 laptop. The next day, the power button started getting hot. I called Croma on the same day (06/10/2025) and they didn't pick up the call (07/10/2025). When I called again, they didn't pick up. Similarly, on 08/10/2025, I called Croma and they didn't pick up. I went to Croma. They replied that you need to call Samsung's service center. They have already come to your place for service. They told me to repair the laptop today. I put the laptop there and they will do it within 24 hours. Today is 17/10/2025. When I talked to the Croma manager, I was told that the report has not come from the service center yet. I cannot give you any replacement. When I talked about refund, they said if you don't get it, you have to do whatever you want, they cut off the call, I was surprised for 12 days, they didn't answer the same, their policy of Croma is to give a replacement in 5 or 10 days if any problem arises, mental harassment, if the problem arises in 2 days, the Croma manager said what have you done. Croma center square (Manager:- Dharmendra Pandey). They gave 24 hours, now it's been 2 days, they are not giving any answer, the laptop was 98500/-, they are not giving any refund or replacement. They are threatening from above, do whatever you want, they cut off the call. When you are going to buy a new item, then all the customers should take this item well. When the problem arises during the day, what have you done, they blame the customer. I have made such a mistake, I can't buy a laptop, Croma is the best. I don't know what to do with the item from there, I am surprised. I had given my wife a laptop as a gift. I don't know what to do with the laptop from Croma. I am surprised. Please don't take anything from there, you will be surprised yourself. I am surprised. I have not been given a replacement or refund yet. This is 3rd class service.🙏

Do not buy anything from here because they have a very pathetic service and support staff. They just keep to inform that with 24 hour your problem will be solved but it never happen and when you will try to reach them they will just start ignoring your call and message.

I bought a TV from Croma last month, and now it already has a motherboard issue. The repair is expected to take more than a week. It’s been a very bad experience overall — from delayed installation to slow repair service. I would never recommend Croma to anyone.

They are the most useless sales people ever. Can't direct a delivery at all. Just know how to close sales. Thats it. They should learn how to treat customers.

I bought ac from chroma last year , having issues with ac , wrote a complaint day before yesterday, yesterday people came told we will do Tommorow, today they are not picking call , very bad experience

Very Bad experience of Service Support by Croma. Staff in Croma store are not supportive. they don't guide properly. I purchased Croma TV and now it is giving some trouble in Display but I am not getting even proper technician contact number from Croma store which is a basic help. I cannot recommend croma products.

Very bad experience in croma i don't like to trust on Croma.In croma employee are not explain about the product I dont understand anything . In future or now I don't like to purchase any product in croma

Extended warranty is a false promise. Croma doesn’t respond to undetake repairs under extended warranty. They are only interested in taking money by force selling non-sense extended warranty.

I ordered 50 inch croma google tv from Croma Sinhgad road Pune showroom. I booked it on 15th Aug.2025 & paid full amount on 16th Aug. after payment done delivery comitted till 25th Aug. But they didn't deliver on that day, after that I taken follow up with customer care as well as from showroom also. That time showroom person said that the model you booked is not available in stock so they offer me to change the model or else they can give display piece. I denied for same then they deliver tv on 30th Aug. I given complaint to customer care for assurity of it's pety pack piece or its display piece but technician not visited to my place for confirm the same.
On 31st Aug 2025 Guy named Vivek
Pawar came for installation of tv that time he said not able to installed tv
where I want to install because of both side pillar of wall, so he
suggested us to purchase wall
mount stand from him, he said that
online price is 2850/- but will give it
@2350/-, I said ok install it,
because that time I was in hurry, so I
didn't cross check price online of
that stand & model. But when next
day I checked it online price was
showing 1499/- or 1399/- for same model & product. I don't have any issue if he charge me 200/300 rupees extra than prices but he charged be almost 1000 rupees extra which is not worth.
After that I chat with for same with proofs but he was fooling me & giving baseless answers when I told him that I can complaint for same then he said you can.
This my experience which I like to share with you. Just my suggestion is that please check if any technician giving any extra part or product, first check price online then pay the amount.

I ordered a Bose Speaker during the Independence Day sale. The money was taken and a delivery date was provided. I received an apology for late delivery, I thought this was due to the heavy rain we had witnessed in Mumbai at this point. A new date was provided. I was at home, received an 'out for delivery message', then a cancellation message. I did not cancel the item, I tried to contact Croma. The item was still available on their website BUT now at the full price. They instigated a refund.1 week later, I receive an email and a WhatsApp message informing me that the item was 'Zooming Across' to me.
I attrempted to contact Croma once more, admittedly, I had send a few other messages when my 'case was closed'.
This time I received an aggressive 'you are blocked from this conversation' message.
I am disgusted. This is customer service? I will never order from Croma again. I expect better from a Tata Group company.,