Credit Union of New Jersey Reviews 4,321

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, patience, and professionalism. Many reviewers specifically mentioned individual staff members who went above and beyond to provide exceptional support, resolve issues efficiently, and offer clear explanations. Consumers appreciate the personalized attention and the feeling of being valued as a member rather than just a customer. People highlight the smooth and seamless processes for various services, including loan applications and account management. The user-friendly online banking system and convenient ATM network are also frequently mentioned as positive aspects of the overall user experience. While opinions on payment processes vary, the general consensus is that the Credit Union of New Jersey provides excellent service and support.

Based on these reviews

Rated 5 out of 5 stars
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I had to go in person because my mobile deposit did not clear and was rejected as the check was made out to my other name. I had no trouble depositing other checks made out this way but this time it w... See more

Rated 5 out of 5 stars
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Getting to speak to a live person. Everything thing was handled in such a timely manner. MS. Ragen (apologies if I miss spelled the name) was very helpful and professional. I've been with the cred... See more

Rated 5 out of 5 stars
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The customer service I received was excellent. It was very courteous and professional It made me feel that I am actually a valuable customer. I am really pleased with the effective way my inquiry w... See more

Rated 5 out of 5 stars
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Well, I hadn't purchased a vehicle in about 20 years, so clearly much has changed in this time period. Your staff, in particular, Mr. Mcgill Pierre, was outstanding, in guiding me in the right directi... See more

Rated 5 out of 5 stars
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I called as I could not access on line banking. After telling me there was a possible issue (and then he called the next day to follow up) he alerted me about a dormant account and then helped me deal... See more

Rated 5 out of 5 stars
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Everyone did an amazing job assisting me with my account, and the technical issue I had was resolved. The customer service is also amazing. I love Credit Union of New Jersey I’m a member there because... See more

Rated 5 out of 5 stars
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;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;credit Union of New Jersey helped me to process a date for my loan payment to be taken out automatically so my loan payment was NOT marked late. Thankyou CU-New Jerse... See more

Rated 5 out of 5 stars
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Excellent customer service your employees Mcghill Pierre from out of hamilton NJ office and Reagan out of Ewing office was Great help and had the best customer service. No complaints. Everything got d... See more

Rated 5 out of 5 stars
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My experience with getting a loan from CUNJ was smooth and seamless. Chris went above and beyond to explain the advantages of one product over another and made the entire process easy. A++

Rated 5 out of 5 stars
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Getting better with promotions! Nice to get a little something in savings for using the card! I heard about it from someone at work

Rated 5 out of 5 stars
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The young lady that assisted me was very kind, explained everything, and very patient. I would encourage everyone to take notice of the Credit Union of New Jersey

Rated 4 out of 5 stars
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I did come recently to the credit union and I withdrew some money. It turns out that the cashier gave me so good information about a new offering- the money market account. I think that it's good t... See more

Rated 5 out of 5 stars
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They were extremely friendly and supportive. The workers did their best to make me feel at ease while keeping me informed and assisting properly. Especially impressive is I didn't have to talk to a ma... See more

Rated 5 out of 5 stars
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The entire staff from multiple departments for my entire duration of my car loan. 10 out 10 superb experience. The fact I could not pay my payments on schedule was 2 steps back. Thank you CUNJ

Rated 5 out of 5 stars
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I had the best experience working with CUNJ! They made the process so smooth and explained everything upfront to me. I would definitely recommend CUNJ for any of your banking/loan needs!

Rated 5 out of 5 stars
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A young woman (don't know her name) came out to greet me right away. She walked me through the automated on line teller. He(Jayden) was extremely helpful along with the woman who greeted me. They bo... See more

Rated 4 out of 5 stars
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I appreciated their prompt response to resolving an issue with the transfer of my auto loan. I look forward to continuing my new relationship with CUNJ.

Rated 5 out of 5 stars

Representative Anthony is a wealth of information. I wish everyone would get a chance to speak with him because he made it all easy. He is the reason the CUNJ received the 5 stars,,

Rated 5 out of 5 stars
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Changes made recently were explained and not made complicated and I find that to be a step needed to not make me look stupid. Thanks to the employees

Rated 5 out of 5 stars
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The BEST part of CUNJ is Narda Hernandez. She truly cares for the customers and goes over and beyond to help ans assist. If Narda was not there, I would not be a customer.

Rated 5 out of 5 stars
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It’s always a pleasure with any banking issues or financial dealings with all the staff at the credit union of New Jersey! They are always helpful and patient. It’s always appreciated.

Rated 5 out of 5 stars
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The employees are so kind so gentle so care about everyone for me I always had good experience with CUNJ because I like humble person

Rated 5 out of 5 stars
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Over the last 6 months I've worked with loan people, investment people and the people at the counter. Every one of them were helpful and friendly and knew their jobs.

Rated 5 out of 5 stars
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Jennifer was very helpful, respectful, efficient and nice. I was very happy

Rated 5 out of 5 stars
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The member staff who attended to me was very fascinating and professional. I couldn't have asked for a better staff member.

Rated 5 out of 5 stars
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Great attention to detail and the ability to articulate the benefits CUNJ has available to investors. Sandra Girgis is an absolute ambassador for CUNJ with rare blend of competency and compassion 💯

Rated 4 out of 5 stars

Credit Union of Jersey offers exceptional customer service and truly cares about its members

Rated 5 out of 5 stars
Invited

Credit union representative was very professional always professional always knowledgeable very compassionate and understanding I will never go anyplace else but the credit Union of New Jersey

Rated 5 out of 5 stars

I called this morning regarding an issue that I have been trying to resolve for a few months. I requested a supervisor, and Anthony Cannon assisted me. Anthony went above and beyond to calm me down an... See more

Rated 5 out of 5 stars

After speaking to multiple people I ultimately dealt with Anthony C (Supervisor) and he was so helpful! Not only did he resolve the issue but he was consistent with his communication and continued to... See more

Rated 5 out of 5 stars

Representative Anthony is a wealth of information. I wish everyone would get a chance to speak with him because he made it all easy. He is the reason the CUNJ received the 5 stars,,

Rated 5 out of 5 stars
Invited

Takes the time to get to know you. I feel like I’m not just another customer but someone valuable at the branch.

Rated 4 out of 5 stars

First of all, getting a loan in my life as never been so smooth. John, big shoutout to you btw. Yall should keep up the good work.

Rated 5 out of 5 stars
Invited

Alex was extremely amazing very patient very kind just did an awesome job. Explain explaining all of the products to me.

Rated 5 out of 5 stars

I used Credit Union of New Jersey for saving and a car loan, the staff were friendly, helpful, and processed things smoothly for me. Their online banking and wide. ATM network are convenient, and ove... See more

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Company details

  1. #4 of 8 best companies in Credit Union
  2. #4 of 30 best companies in Bank
  3. #89 of 184 best companies in Financial Consultant
  4. #38 of 110 best companies in Financial Institution

Information provided by various external sources

Credit Union of New Jersey is a member-owned financial cooperative providing banking services including savings, loans, and other financial services to it's members for over 75 years.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

The customer service I received was…

The customer service I received was excellent. It was very courteous and professional It made me feel that I am actually a valuable customer.
I am really pleased with the effective way my inquiry was handled and processed. The representative/loan officer reviewed my account and presented me with the options that best suited my credit history. I will definitely recommend CUNJ to members of my community for their financial institution.

November 25, 2025
Rated 5 out of 5 stars

I used Credit Union of New Jersey for…

I used Credit Union of New Jersey for saving and a car loan, the staff were friendly, helpful, and processed things smoothly for me. Their online banking and wide. ATM network are convenient, and overall the service felt personal. On the other hand, a few people I know ran into problems, confusing fees if your accounts's inactive, and some had slow or frustrating customer-service experiences.

November 19, 2025
Unprompted review
Rated 4 out of 5 stars

Loan experience

First of all, getting a loan in my life as never been so smooth. John, big shoutout to you btw. Yall should keep up the good work.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Great team

Great team. Allie was great. Super helpful and made sure we got
It all right.

November 24, 2025
Rated 5 out of 5 stars
Invited

Thorough Assistance

I called as I could not access on line banking. After telling me there was a possible issue (and then he called the next day to follow up) he alerted me about a dormant account and then helped me deal with that, and open an CD.

November 24, 2025
Rated 1 out of 5 stars

They claim to have 24 hr

They claim to have 24 hr. service... THEY DON'T!!! All they have is a recording that gives general information...

November 22, 2025
Unprompted review
Credit Union of New Jersey logo

Reply from Credit Union of New Jersey

Thank you for your feedback. We’re sorry for any confusion. While our branches and Contact Center are not open 24/7, members do have round-the-clock access to their accounts through e-Banking, Mobile Banking, and our Touch Tone Teller system.

If you tried reaching us outside business hours, the phone system provides recorded information until our team is available again. Our full hours are listed on our website - https://www.cunj.com/about-us/about-cu-of-nj/locations/.

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