I had to go in person because my mobile deposit did not clear and was rejected as the check was made out to my other name. I had no trouble depositing other checks made out this way but this time it w... See more
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Review summary
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Based on these reviews
Company details
- #4 of 8 best companies in Credit Union
- #4 of 30 best companies in Bank
- #89 of 184 best companies in Financial Consultant
- #38 of 110 best companies in Financial Institution
Information provided by various external sources
Credit Union of New Jersey is a member-owned financial cooperative providing banking services including savings, loans, and other financial services to it's members for over 75 years.
Contact info
United States
- www.cunj.com
Replied to 83% of negative reviews
Typically replies within 1 week
The customer service I received was…
The customer service I received was excellent. It was very courteous and professional It made me feel that I am actually a valuable customer.
I am really pleased with the effective way my inquiry was handled and processed. The representative/loan officer reviewed my account and presented me with the options that best suited my credit history. I will definitely recommend CUNJ to members of my community for their financial institution.
The professionalism great delivery…
The professionalism great delivery friendly mannerism and fast service.
I used Credit Union of New Jersey for…
I used Credit Union of New Jersey for saving and a car loan, the staff were friendly, helpful, and processed things smoothly for me. Their online banking and wide. ATM network are convenient, and overall the service felt personal. On the other hand, a few people I know ran into problems, confusing fees if your accounts's inactive, and some had slow or frustrating customer-service experiences.
Over the last 6 months I've worked with…
Over the last 6 months I've worked with loan people, investment people and the people at the counter. Every one of them were helpful and friendly and knew their jobs.
Loan experience
First of all, getting a loan in my life as never been so smooth. John, big shoutout to you btw. Yall should keep up the good work.
Productive outcome
The member staff who attended to me was very fascinating and professional. I couldn't have asked for a better staff member.
Great team
Great team. Allie was great. Super helpful and made sure we got
It all right.
Takes the time to get to know you
Takes the time to get to know you. I feel like I’m not just another customer but someone valuable at the branch.
Excellent service.
The BEST part of CUNJ is Narda…
The BEST part of CUNJ is Narda Hernandez. She truly cares for the customers and goes over and beyond to help ans assist. If Narda was not there, I would not be a customer.
The young lady that assisted me was…
The young lady that assisted me was very kind, explained everything, and very patient. I would encourage everyone to take notice of the Credit Union of New Jersey
Thorough Assistance
I called as I could not access on line banking. After telling me there was a possible issue (and then he called the next day to follow up) he alerted me about a dormant account and then helped me deal with that, and open an CD.
I appreciated their prompt response to…
I appreciated their prompt response to resolving an issue with the transfer of my auto loan. I look forward to continuing my new relationship with CUNJ.
May use AI-assist with repliesRead more
They claim to have 24 hr
They claim to have 24 hr. service... THEY DON'T!!! All they have is a recording that gives general information...

Reply from Credit Union of New Jersey
Mcghill was amazing!
Mcghill was amazing!
He went above and beyond to help me out and I am so grateful!
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