Darwin's Natural Pet Products Reviews 1,639

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality products, noting that their pets thrive on the food, exhibiting improved health, energy levels, and coat condition. Many consumers have been loyal for years, convinced that the company's offerings have significantly contributed to their pets' well-being and longevity. People also appreciate the convenience of the service, highlighting the reliable and timely delivery. Consumers express high satisfaction with the customer service, describing it as helpful, responsive, and easy to reach. The company's transparency and communication, especially regarding product safety, are also valued. The ease of managing orders and subscriptions is another aspect that consumers appreciate. Overall, reviewers feel confident in the company's commitment to providing nutritious food and excellent support.

Based on these reviews

Rated 5 out of 5 stars
Verified

Darwin"s Kidney Support is a lifesaver. Please don't ever change it. My relatively young dog was diagnosed with early kidney disease. He has been on Darwin KS for years. His test numbers have stayed t... See more

Company replied

Rated 5 out of 5 stars
Verified

My dogs are healthy, though they are now 10 and 13 years old. Raw food healed my older dog of four years of chronic skin conditions that manifested from the month I adopted her from a shelter. I had t... See more

Company replied

Rated 5 out of 5 stars
Verified

Our three year old Maine Coon "Dude" LOVES eating his Darwin's Chicken. This has been his primary food since about six months old. He has never had any issues and is the healthiest cat. I love that hi... See more

Company replied

Rated 5 out of 5 stars
Verified

My cats are so very healthy & thriving…they love their food from Darwin’s Pets! There is a symphony of meows going on at mealtime. I find the upgraded tracking & shipping details quite helpful…much ap... See more

Company replied

Rated 5 out of 5 stars
Verified

My 15 y/o beagle/walker hound mix is thriving on Darwin’s Biologics!! She had bloodwork done recently and everything looks perfect!!! She takes NO medications! She’s playful & active! I’m beyond pleas... See more

Company replied

Rated 5 out of 5 stars
Verified

Customer Service is readily accessible and has always resolved any issue I may have had. We’ve been feeding raw for decades and have never had an issue with the high quality product that Darw... See more

Rated 5 out of 5 stars
Verified

My F1 Savannah loves his Darwin’s chicken!!! Customer service is fantastic and very reactive to your cats needs. Willing to replace food for any reason if your cat won’t eat it!

Rated 5 out of 5 stars
Verified

Excellent! Just like every month. Communication is always good. Anytime I’ve made a change, it’s never been a problem. Product always has arrived frozen. My dog, who we almost lost from gastro issues... See more

Company replied

Rated 5 out of 5 stars
Verified

The carrier mis-routed my dog food and Darwin's was very helpful in getting me a half-order as quickly as possible despite the Thanksgiving holiday and it not being their fault. Very nice and helpful.... See more

Rated 5 out of 5 stars
Verified

Love it delivered to my door, and my dog loves it too, though I do cook it a bit, especially any poultry packets. The only thing I don't like is all the packaging, though I don't know what you can d... See more

Rated 5 out of 5 stars
Verified

We have been feeding our kitty "Jack" Darwin's chicken cat food since we rescued him 6 years ago. He is now estimated to be approximately 9 yrs old, although our veterinarian mentioned at his last yea... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been using Darwin for my 2 dogs - German Shepherd and Lab. GS is sensitive to food/proteins. I am able to change my proteins easily on line - change the amount of my next shipment. Most impo... See more

Rated 5 out of 5 stars
Verified

I have using Darwin's products for probably 3 years now. My cat developed diabetes. The kibble and wet food he ate had alot to do with that even though it was top of the line brands. My friends, not t... See more

Company replied

Rated 5 out of 5 stars
Verified

I love all Darwin's products! I switched to raw food years ago when my little boy was diagnosed with FLUTD. I was extremely unhappy with the "prescription food" the vet recommended--the first ingredie... See more

Company replied

Rated 5 out of 5 stars
Verified

autoship thru Darwin's is perfect, the food is wonderful and perfect, have used for almost twenty years, brought my old dog back to health, I love the company and the food

Rated 5 out of 5 stars
Verified

I have used Darwin’s pet food for decades, I started my dog on it when I adopted him in 2008. After seeing how well he was, I quickly placed my cats on the same product. Throughout that time I have ha... See more

Rated 5 out of 5 stars
Verified

After almost 20 years as a customer, I truly believe regular exercise and Darwin's raw dog food kept my beloved Bella, a Border Collie/Flat Coat Retriever mix, (an my first dog at 8 months old) healt... See more

Rated 5 out of 5 stars
Verified

My cat is healthy, thriving, & loves the raw food. I started her on Darwin’s food a few years back when she developed an enlarged heart & the vet sent her home w/me to die. I researched a natural cat... See more

Rated 5 out of 5 stars
Verified

Wonderful service! Darwin’s you make everything easier when it comes to pet food. The healthy high quality choice for our dog. We have never had food allergies, upset stomach or any issues with our... See more

Rated 3 out of 5 stars
Verified

We have been on Darwins for just over 5 years. Any time we have questions or an issue, the people at Darwins have been incredibly helpful. The inconsistency of the chicken texture has been a problem... See more

Rated 5 out of 5 stars
Verified

Because of your diligence and kindness in putting 2 dry ice packs in each box of our Darwin’s delivery, in addition to ONLY shipping our boxes out on a Monday or Tuesday, our shipments have been deliv... See more

Rated 5 out of 5 stars
Verified

My sensitive bully mix has been on Darwin food for about 3 years, he's now 11. We get the turkey because he reacts to chicken and beef. He loves it and his digestion and skin problems have improved. E... See more

Company replied

Rated 5 out of 5 stars
Verified

Since my dog has been on Darwin's, he has more energy, and always happy. He is able to jump on the sofa again and his coat is beautiful. Darwin's always gets the food to my door frozen. I cannot tell... See more

Company replied

Rated 3 out of 5 stars
Verified

Our most recent order came missing 2 4-packs of Natural Selections Lamb. I received no advance notice there would be a shortage. When I called customer service and left a message, they called back qu... See more

Company replied

Rated 5 out of 5 stars
Verified

Customer service is always really helpful. They're not phoning it in and they are easy to reach. The product is good too. My cat has tried other brands she won't touch. I love that they respond to cus... See more

Rated 5 out of 5 stars
Verified

We have used Darwin’s for close to a decade and feel it is one of the reasons our senior cats had such great health. The company is very transparent and communicative, especially with the recent bird... See more

Rated 5 out of 5 stars
Verified

My cats love Darwin’s. We’ve been feeding them Darwin’s for almost two years. Their skin and coat is beautiful. Shedding is minimal. Bowel movements are good. No complaints.

Company replied

Rated 5 out of 5 stars
Verified

My dog sure does enjoy his food from Darwin's. Customer service is always courteous and as fast to resolve any issues, I may have with my dog's food as well.

Rated 5 out of 5 stars
Verified

Darwin’s has been a great food for my dogs. Their delivery service is outstanding as well as customer service. Not too many companies still left know the value of their customers.

Rated 5 out of 5 stars
Verified

Darwin’s has the best raw cat food formula we have found, as demonstrated by our cats’ ongoing excellent health. Darwin’s customer service is excellent. We highly recommend them to all cat and dog par... See more

Rated 5 out of 5 stars
Verified

The food is great for my pets, and keeps them slim and healthy. The price is decent, and the shipping is excellent and always on time. It is an excellent option for those who want to feed their pet... See more

Rated 5 out of 5 stars
Verified

My two cats are enjoying the Darwin food. They can't get enough of it and it's like they never ate before. The texture and the nutritional balanced meals I can feel confident that this is what they tr... See more

Rated 5 out of 5 stars
Verified

My cat loves this food! He is such a healthy boy since starting his raw diet, plus his fur is so so soft. Their customer service team is great too—I had some issues with UPS shipping and they were ver... See more

Rated 5 out of 5 stars
Verified

My dog loves the Darwin raw food. I love that it comes to my door still frozen solid even when it’s hot outside. I also appreciate that all the packing material can be recycled.

Rated 5 out of 5 stars
Verified

My Goldendoodle Snickers just turned a healthy 15 years old. We’ve had him on Darwin’s since he was 3 years old. I am convinced that Darwin’s has been one of the key things that has kept him healthy a... See more

Company replied

Rated 5 out of 5 stars
Verified

Darwin's food is high-quality and so convenient. They ship right on schedule in sustainable packaging, and it's easy to change your ship date on their website. They also have terrific customer service... See more

Rated 5 out of 5 stars
Verified

Darwins provides quality food, reasonably priced for what it is, and is reliable. Based on nearly two decades of feeding five dogs, we've had very few issues - mostly involving long-distance shipping... See more

Rated 5 out of 5 stars
Verified

We’ve been feeding our dog Darwin’s for 4-5 years now and we will never feed him anything else. The customer service is top notch and the food is high quality. This is something I recommend to anyone... See more

Rated 3 out of 5 stars
Verified

The product itself is 5 stars. However, I've lost trust and have to count my delivery every time. They have shorted me or delivered the wrong item 4 plus times now. I've also received my delivery mo... See more

Company replied

Rated 5 out of 5 stars
Verified

I love this food how it is packaged in eight ounces. However, sometimes I do have air in the meat which I have to throw away.But they are more than happy to reimburse me. All the staff are very wond... See more

Rated 5 out of 5 stars
Verified

The food is always very high quality and my cats love it, I also love the email alerts that tell us when the food has arrived, very good packaging as well, Thanks Darwin

Rated 5 out of 5 stars
Verified

Quality food for my cat at a reasonable price. He is 13 years old and has perfect kidney function. I attribute this to his Darwin's raw food. Thank you, Darwin's!!

Rated 5 out of 5 stars
Verified

We have fed our dogs Darwins, as part of their varied diet, for decades and have loved the results.

Rated 5 out of 5 stars
Verified

My dog is happy. Love his food:) makes me happy too:) customer service is great, always helpful! Just one thing is not good- dog’s food includes seed oil. It’s bad for humans, it’s also bad for animal... See more

Rated 5 out of 5 stars
Verified

Ordering from you is easy, I can change dates without any problem. If I ever have any question, you always answer the phone and I talk with a real person. To me that is so important. I hate AI calls.... See more

Rated 5 out of 5 stars
Verified

Everything delivered on time and very accommodating staff to help with any questions.

Rated 5 out of 5 stars
Verified

Good customer service - always able to talk to a real person. And for me this company is a local business in WA.

Rated 5 out of 5 stars
Verified

I super duper love the delivery. Always helpful when I can get out there and get it into the freezer. My delivery guy is the best......

Rated 5 out of 5 stars
Verified

We love their products and my dogs go nuts from the meals. I have my three Frenchies eating the beef and the only draw back is that I can't get a large enough shipment of food to last a month, I have... See more

Rated 5 out of 5 stars
Verified

I've been ordering Darwin's Foods for 5+ years. Couldn't recommend it enough. They were the fad of healthy dog food before the fad even started.

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Company details

  1. #13 of 74 best companies in Pet Store

Written by the company

Darwin's Natural Pet Products aims to help pets and their owners enjoy more years of healthy companionship by making and delivering all-natural, raw pet food.

Add more years to your pet's life and more life to their years.

Written by the company

Thrive Longer with Darwin's
We believe feeding a pet what they’re born to eat is the best way to help them thrive longer. That's why we provide food the way nature intended, biologically-appropriate recipes inspired by their ancestral diet, and why we're dedicated to supporting you every step of the way on your pet's health journey.

The Healthiest Thing You Can Do For Your Pet

Delivered Right To Your Door

Get free and fast shipping to most of the US on any order over 20 lbs. We cold-ship our raw meals so they're delivered to you fresh and frozen.

Contact info

Promotion box for Darwin's Natural Pet Products

Get 50% Off Your First Box

Feed your pet what they were born to eat and save 50% on your intro.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Replied to 63% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Great response

I contacted Darwin’s after realizing my pets good had not arrived after one week. I received a response in less than a day and they sent me a new shipment. My cats are happy 😊.Thank you Sarah.

November 24, 2025
Rated 5 out of 5 stars
Verified

This food is a game changer

I’ve always been a fan of Darwin’s and my girl is thriving on the raw rabbit. Almost lost her over the summer to an illness but she’s like a kitten again.

November 24, 2025
Rated 2 out of 5 stars
Verified

Not the best batch

Most in this batch seem to have frostbite and as they thaw there is a green layer on the outside of the raw chicken, so I am scraping away a lot. The color is almost more brown-red than the usuall reddish hue. I may need to switch to another brand.

November 24, 2025
Rated 5 out of 5 stars
Verified

Healthiest way to feed your pets

I have been a Darwin’s customer for over 10 years.
They offer an excellent pet food at a reasonable price. I’ve never had an issue.
Most importantly, my pets are extremely healthy as a result.
I like the ease of ordering via the website. If you need customer service, they are helpful and pleasant to deal with.
I like the packaging, it’s easy to open, manage, etc., a huge plus!

November 30, 2025
Rated 5 out of 5 stars
Verified

This was my first delivery after the…

This was my first delivery after the introductory promo delivery and so far notifications for both deliveries were helpful and non-intrusive, the boxes weren't damaged and both deliveries were on time. Five stars from me and looking forward to future deliveries.

December 1, 2025
Rated 5 out of 5 stars
Verified

My cats love the food

My cats love the food. I love that it’s easy to portion and thaw, and also that it arrives quickly and still frozen!

December 1, 2025
Rated 5 out of 5 stars
Verified

The fact Darwin’s raw food company is a great experience that there’s somebody to…

The fact that there’s somebody to always answer the phone to help you out whereas the other company I dealt with for raw food you had to email them and wait for a response and hope they got back to you fast enough which they normally did but then you couldn’t talk in person so things got mixed up that doesn’t happen here plus I get more food than what I was getting from the other company For the money and I find that Darwin’s is always easy to work with if you need to reschedule your food delivery or change your order. It’s just really nice to have this company now.

December 1, 2025

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