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David Austin® Roses USA Reviews 1,429

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and health of the roses upon arrival, highlighting careful packaging that ensures the plants are moist and ready to grow. Consumers appreciate the company's attention to detail, from the intuitive website and informative catalog to the exceptional customer service. Many people have been loyal customers for years, trusting the brand for its accurate descriptions of rose characteristics and ideal growing conditions. Consumers also value the reliable delivery service and the company's commitment to standing by their warranty, promptly replacing roses that don't perform as expected. The beautiful condition of the roses upon arrival and the overall positive experience contribute to a strong sense of customer satisfaction. However, opinions on orders are not aligned, showing a high level of disagreement.

Based on these reviews

Rated 4 out of 5 stars
Verified

Just not the same nor as high quality as they used to be. Plants infected with RMV virus. Nice selection but need to bring back more old varieties. Roses are not technology and they may not be rendere... See more

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Rated 4 out of 5 stars
Verified

The roses are beautiful from David Austin and I don’t purchase from other growers. They’re always healthy and in extreme circumstances if something happens to one the company stands by their replaceme... See more

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Rated 4 out of 5 stars
Verified

The ordering and delivery experience/process went well, but only two of the three roses we ordered, grew. The third never produced buds, and never appeared to come out of dormancy. The other two ar... See more

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Rated 4 out of 5 stars
Verified

Delivery was timely for my planting season and the bare root plants seemed viable, although I'm not sure what roses are supposed to look like at this stage. I wish some instructions were included for... See more

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Rated 5 out of 5 stars
Verified

Beautiful roses (7 so far) arriving in excellent condition with detailed instructions for planting and care. Mine have bloomed beautifully and are so healthy. The New Dawn in my community garden plot... See more

Company replied

Rated 5 out of 5 stars

My trust in David Austin Roses has been earned over years of direct purchases. The roses arrive in beautiful condition, and their commitment to their warranty is exceptional, with quick replacements f... See more

Company replied

Rated 5 out of 5 stars
Verified

Best rose company ever! The website is beautiful, easy to navigate, and makes ordering a breeze. My roses arrived promptly and were carefully packaged with clear planting instructions. Before findi... See more

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Rated 3 out of 5 stars
Verified

Potted roses were well packed and healthy, but very small and not well rooted for fall planting. I will need to overwinter them indoors this year and plant out in the spring which wouldn't be possible... See more

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Rated 3 out of 5 stars
Verified

DAR continues to offer wonderful rose plants that once established, produce bushels of beautiful flowers. The biggest problem with the roses are the packaging of the bare root plants. They need to wra... See more

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Rated 5 out of 5 stars
Verified

Roses arrived in perfect condition. Packed well to protect each rootstock and preserve moisture. Each plant has several large canes and nice roots . Some are repeat purchases so I know these roses w... See more

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Rated 5 out of 5 stars
Verified

I've ordered from David Austin for several years now. The price is reasonable and the shipping is done at the appropriate time for my area. This year, I received some extra large bare roots from whi... See more

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Rated 5 out of 5 stars
Verified

Last year for Mother’s Day, my husband surprised me with two beautiful 2-quart potted roses. Unfortunately, despite being snug in a greenhouse, they didn’t survive the winter frost. I reached out to D... See more

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Rated 5 out of 5 stars
Verified

David Austin is THE most respected rose grower and distributor anywhere! I cannot count the number of roses I have purchased from them. If there is a problem, they’re always there to help or provide a... See more

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Rated 5 out of 5 stars
Verified

I truly enjoy the scent of roses, so I really appreciate the rating of fragrance for each of your roses. I have found the Old English roses survive our harsh northern Illinois winters and hot, dry su... See more

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Rated 5 out of 5 stars
Verified

I absolutely love David Austin Roses. I currently have over 40 roses grown since since 2001. My beloved Evelyn that I purchased when my daughter was born had died. It is such a beautiful rose I had to... See more

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Rated 5 out of 5 stars
Redirected

Celebration Jubilee has proven to be a powerful large shrub with very large blooms that flower all year long. The scent is indeed spicy and the mixed coloration is more amazing in person than any pho... See more

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Rated 5 out of 5 stars
Verified

I always receive David Austin roses in great condition. They are moist and have live buds that are ready to grow. I always soak them immediately overnight after getting them quickly out of the shipp... See more

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Rated 5 out of 5 stars
Verified

Yet another great experience with buying roses from David Austin. I have purchased many over the years & have always been so pleased with the size & condition of the plant. Years ago I did have one ro... See more

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Rated 3 out of 5 stars
Verified

I ordered a 2 quart Lady of Shallot rose. It was puny, and barely grew during summer. I moved it into more sunshine and in between some perennials for protection. I hope it makes it through winter. Cu... See more

Company replied

Rated 5 out of 5 stars
Redirected

I have bought around 20+ roses (bare roots+ 2 quart roses) from DA. The quality of the plants every time is top notch and outstanding. And in particular with customer service when we have a conc... See more

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Rated 5 out of 5 stars
Verified

The newest roses arrived in very good condition - thriving and robust! The packaging method works beautifully and it's very easy to get them out and into the ground/pot. Can't wait to see them in ac... See more

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Rated 5 out of 5 stars
Verified

I own few of Austin roses. What I like is that they give descriptions and ideal conditions for each roses. Thus I was able to determine which roses will likely thrive in the Midwest climate. I have f... See more

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Rated 5 out of 5 stars
Verified

The roses arrived nicely packaged and looked so healthy. The online planting instructions were very helpful. Fingers crossed that I did everything correctly and will have beautiful climbing roses. Tha... See more

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Rated 5 out of 5 stars
Verified

Excellent Customer service, quick and easy. I love the fact that their Roses are guaranteed. Sometimes, even doing everything right does not equal success. I look at my Roses as an investment, so if s... See more

Company replied

Rated 3 out of 5 stars
Verified

I ordered two 2-quart 'Desdemona' roses and planted them today. One had a well-developed root ball, the other did not. They arrived well-packed but the lack of a proper root ball on one plant may impa... See more

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Rated 5 out of 5 stars
Verified

Gorgeous plants, expertly packed and quick delivery. They are so careful with packing them for transport, that I've never had one arrive damaged. I will continue to be a customer for many years. Love... See more

Company replied

Rated 5 out of 5 stars
Verified

Well, it took time for you guys to finally get to a point where you could offer new year calendar, I like it because of the pretty pictures and matches my apt decor.

Company replied

Rated 5 out of 5 stars
Verified

David Austin roses as in company is a wonderful, very knowledgeable and great choice for roses. I use David Austin roses for information on English roses. I have purchased a half dozen English rose... See more

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Rated 5 out of 5 stars

I have been purchasing my roses directly from David Austin Roses for years. What I love about them is that their roses arrive in beautiful condition, and if the rose doesn’t perform for some reason, t... See more

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Rated 5 out of 5 stars
Redirected

Great roses! I received them 8 months ago as bare root roses and now after 8 months can’t stop going them every morning, touch, smell and kiss them. I love David Austin Roses and will order more and... See more

Company replied

Rated 5 out of 5 stars
Verified

Much better experience this time in regards to the shipping process. The rose, as usual, appears to be an excellent specimen. If it's like the others I have ordered, I'm certain it will be a show piec... See more

Company replied

Rated 5 out of 5 stars
Verified

The potted rose arrived carefully wrapped in plastic to prevent soil loss and inside a perfectly sized box to insure no damage. The rose was in excellent shape and is ready to be planted! Thank you... See more

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Rated 5 out of 5 stars
Verified

David Austin is the best source for exquisite roses. The descriptions of color, fragrance, size are exact and appreciated. I’ve purchased both bare root and potted. Both have thrived. Delivery is an... See more

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Rated 5 out of 5 stars
Verified

I’ve been waiting a long time for David Austin to finally release this variety as a 2-quart potted rose since the 2-quarts are all own root. The rose came in a little small but very healthy with no di... See more

Company replied

Rated 3 out of 5 stars
Verified

The quality of the Thomas Beckett rose I just received was substandard at best. I doubt very much if it will survive the winter. Unfortunately the quality of your roses which I’ve ordered annually i... See more

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Rated 5 out of 5 stars
Verified

My 2-quart roses arrived in a timely fashion and in great shape. I can't wait to get them planted out into the garden. I'm waiting to place my bareroot order until the roses I am wanting come back... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautiful, healthy roses that always grow well. The selection can't be beat. Reliable source of growing information too.

Company replied

Rated 3 out of 5 stars
Verified

I ordered Bring Me Sunshine, and it was shipped quickly and I received it within 3-days of ship shipping. Rose however only has two stems and I was disappointed in this and rose is going to struggle... See more

Company replied

Rated 5 out of 5 stars
Verified

My most recently purchase rose, Bring Me Sunshine, arrived on schedule and was carefully packed in its box. The plant itself was very full, and not a leaf was damaged. I’m so used to receiving plants... See more

Company replied

Rated 5 out of 5 stars
Verified

I love everything about David Austin roses. I feel like I’m collecting gems! They professionally pack & ship them so they arrive in pristine condition.

Company replied

Rated 3 out of 5 stars
Verified

Disappointed with the quality of rose I received. 3"high with a broken stem and most of the soil knocked of it's container. Expected a bit more from DA. Thankfully ,there is a 5 year guarantee.

Company replied

Rated 4 out of 5 stars
Verified

I ordered two own root Emma Hamiltons. They arrived promptly. One has a very vigorous root system and is thriving. The other has almost no roots at all and is struggling. It was wilting even in full s... See more

Company replied

Rated 4 out of 5 stars
Verified

Roses arrived a little early but that was fine. They had a bit of black spot but other than that were in good shape. The planting was very easy, none of them went into any sort of shock and all thre... See more

Company replied

Rated 5 out of 5 stars
Verified

Aside from the fact I don't have to drive around looking for a specific rose, quality is No. 1. Any rose I've gotten from DA has thrived in spite and despite my lack of a green thumb. Much appreciate... See more

Company replied

Rated 3 out of 5 stars
Verified

I couldn’t get heavy fragrance,potted roses in the Spring. Only bare root was available. Two months ago, I received an email from David Austin reading a few roses were available in pots. I purchase... See more

Company replied

Rated 5 out of 5 stars
Verified

We received our 2 gallon Lady of Shalott in a timely manner, and packaged properly and right side up! It was easy to plant and the rose looks healthy. This is our second Lady of Shalott, a beautiful... See more

Company replied

Rated 5 out of 5 stars
Verified

Yes, compared to the UK, the 2qt pots are very small. However, all of mine took off once planted. They went from baby sized to the same size as my 1-2 year old roses in a matter of 3 months. All have... See more

Company replied

Rated 5 out of 5 stars
Verified

Play with my purchase excellent customer service. They were very helpful with answering my questions.

Company replied

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Company details

  1. #17 of 22 best companies in Garden Center
  2. #10 of 19 best companies in Flower Delivery
  3. #9 of 12 best companies in Plant Nursery

About David Austin® Roses USA

Written by the company

About us

Breeders of exquisite English roses since 1961.

For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand in the US until they are ready to be passed onto you, to be enjoyed in your own gardens.



Why David Austin Roses?

What is a garden without roses? We believe that roses belong in every outdoor space, which is why we have dedicated over 60 years to breeding the very best, healthiest, most fragrant roses for the world to enjoy. The promise of a David Austin® rose is many things…

It is a guarantee of unrivalled breeding expertise that retains traditional methods and protects the craftsmanship of hybridising an English rose. It is a promise of plentiful choice, an unmatched collection of roses bred on a family farm that is still at the heart of the business.It is the reassurance of a service that you know you can depend on. Our leading aftercare and advice, along with our five-year promise means we have you, our customers, at the core of everything we do.



With so many varieties to choose from we can offer a rose for almost every position in the garden.

Shrub roses

Climbing roses

Rambling roses

Gifting


Contact info

Promotion box for David Austin® Roses USA

Pre-Order Bare Root Roses

Secure David Austin® roses in the US today for January dispatch

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Play with my purchase excellent…

Play with my purchase excellent customer service. They were very helpful with answering my questions.

December 2, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that you are enjoying your purchase! We're also glad our customer service team was helpful and answered your questions effectively. Thanks for your feedback.

Rated 5 out of 5 stars
Verified

Beautiful healthy roses

Beautiful, healthy roses that always grow well. The selection can't be beat. Reliable source of growing information too.

April 8, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that you find our roses beautiful and healthy! We appreciate your recognition of our selection and reliable information. Thanks for the positive feedback!

Rated 5 out of 5 stars
Redirected

Great roses

Great roses! I received them 8 months ago as bare root roses and now after 8 months can’t stop going them every morning, touch, smell and kiss them. I love David Austin Roses and will order more and more every year. Thank you for these beauty!

November 24, 2025
Unprompted review
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that you are enjoying the roses you received! It brings us joy knowing you love their beauty and that they bring you so much happiness each day. Thank you for your wonderful feedback; we appreciate it!

Rated 5 out of 5 stars

My trust in David Austin Roses has been…

My trust in David Austin Roses has been earned over years of direct purchases. The roses arrive in beautiful condition, and their commitment to their warranty is exceptional, with quick replacements for any issues. For guaranteed quality and peace of mind, buying directly from them is the only option.

September 8, 2025
Unprompted review
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We appreciate your long-term trust in our roses. We're happy to hear that you've consistently received roses in beautiful condition and that our warranty commitment has met your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars
Verified

Fast service

November 17, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We are glad to hear you are satisfied with our services. We wish you many blooms to come!

Rated 5 out of 5 stars
Verified

Beautiful yearly calendar

Well, it took time for you guys to finally get to a point where you could offer new year calendar, I like it because of the pretty pictures and matches my apt decor.

November 17, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that you like the new year calendar! We appreciate your feedback and are so glad that the pictures match your apartment decor. Thank you for your support.

Rated 5 out of 5 stars
Verified

Best rose company ever

Best rose company ever! The website is beautiful, easy to navigate, and makes ordering a breeze. My roses arrived promptly and were carefully packaged with clear planting instructions.
Before finding David Austin Roses, I had ordered from several other well-known rose companies—unfortunately, their plants arrived moldy, dead, or sickly, and rarely produced any blooms.
Every single rose I’ve purchased from David Austin has not only survived but thrived, producing the most breathtaking flowers. They’re so easy to care for and bring endless compliments from everyone who sees them. I recommend this company to everyone I know—the quality is exceptional, and the results speak for themselves.
I couldn’t be happier. Love, love, love!

April 3, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that you find our website easy to navigate and that your roses arrived promptly and well-packaged. It's great to know that our roses have thrived for you, producing beautiful flowers and attracting compliments. We appreciate you recommending us!

Rated 5 out of 5 stars
Verified

Beautiful roses (7 so far) arriving in…

Beautiful roses (7 so far) arriving in excellent condition with detailed instructions for planting and care. Mine have bloomed beautifully and are so healthy. The New Dawn in my community garden plot climbs along a fence and creates quite a show every year.

April 7, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that the roses arrived in excellent condition and are thriving! It's wonderful to know the New Dawn rose is creating such a beautiful display. Thank you for sharing your positive experience and for the kind words.

Rated 5 out of 5 stars
Verified

The roses are irresistible

The roses are irresistible. You will order one for sure. The catalogue is smashing!

September 9, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that you find our roses irresistible and our catalogue smashing! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars
Verified

Delivery was pretty quick and the…

Delivery was pretty quick and the product is solid.

May 23, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that our delivery was quick and that you find the product solid. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars
Verified

Baby’s but VIGOROUS

Yes, compared to the UK, the 2qt pots are very small. However, all of mine took off once planted. They went from baby sized to the same size as my 1-2 year old roses in a matter of 3 months. All have been labeled correctly and all are flourishing!

September 26, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that your roses are flourishing and growing so well! We appreciate you sharing your experience with the size of the pots. Thank you for the positive feedback.

Rated 5 out of 5 stars
Verified

My bareroots were delivered healthy

My bareroots were delivered healthy, and did not take long for delivery.

April 11, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that your bareroots arrived healthy and the delivery was prompt. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars
Verified

Gorgeous plants

Gorgeous plants, expertly packed and quick delivery. They are so careful with packing them for transport, that I've never had one arrive damaged. I will continue to be a customer for many years. Love the warranty too!

June 9, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're so happy to hear you appreciate the care we take in packing and shipping our plants! It's great to know they consistently arrive in perfect condition. We appreciate your long-term support and are glad you love the warranty!

Rated 3 out of 5 stars
Verified

2 quart Meh....

I ordered a 2 quart Lady of Shallot rose. It was puny, and barely grew during summer. I moved it into more sunshine and in between some perennials for protection. I hope it makes it through winter. Currently, I'm underwhelmed by DA roses.

May 14, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We appreciate your feedback. We're sorry the Lady of Shallot rose didn't meet your expectations, and its growth was less than expected. We value your insights and will use them to improve. Please feel free to send us an image of the rose with your concerns to our customer service team [us@davidaustinroses.com]. We'd be happy to review and better advise.

Rated 3 out of 5 stars
Verified

Better in the fall, than never at all.

I couldn’t get heavy fragrance,potted roses in the Spring. Only bare root was available. Two months ago, I received an email from David Austin reading a few roses were available in pots. I purchased three. The blooms are lovely.

October 1, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We appreciate your feedback. We are sorry the roses you wanted weren't available in pots this spring. We're glad you were able to purchase some later and that you find the blooms lovely.

Rated 5 out of 5 stars
Verified

Roses arrived in great condition

The newest roses arrived in very good condition - thriving and robust! The packaging method works beautifully and it's very easy to get them out and into the ground/pot. Can't wait to see them in action next spring!

October 13, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that the roses arrived in such good condition! It's great to know our packaging method worked well for you. We appreciate your positive feedback and hope you enjoy them next spring.

Rated 5 out of 5 stars
Verified

The most beautiful rose

The most beautiful rose. Very strong and healthy!

March 28, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that you find the rose beautiful, strong, and healthy! Thank you for your positive feedback; we appreciate it.

Rated 3 out of 5 stars
Verified

Disappointed

Disappointed with the quality of rose I received. 3"high with a broken stem and most of the soil knocked of it's container. Expected a bit more from DA. Thankfully ,there is a 5 year guarantee.

October 9, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're sorry to hear the rose you received was damaged and didn't meet your expectations. We appreciate you bringing this to our attention. Please contact our DAR customer service team via email at us@davidaustinroses.com and we will be happy to assist in finding a way to correct this for you.

Rated 5 out of 5 stars
Verified

Well

Well. My bare root rose arrived in the midst of a super busy time. It took some 10 days to plant in a pot . It thrived.
Then we moved to a new home, I replanted it and then moved it again!!
It has bloomed has glossy beautiful leaves and is the centerpiece of my Mary Garden.
Love you David Austin roses!

April 23, 2025
David Austin® Roses USA logo

Reply from David Austin® Roses USA

We're happy to hear that your rose thrived despite the moves! It's wonderful to know it's the centerpiece of your Mary Garden, and we appreciate your love for our roses. Thanks for sharing!

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