DHL Express UK Reviews 76,616

Tracking said parcel had been delivered when it hadn’t. Tried to get proof from the tracking but none was available. The dhl driver eventually turned up and explained he’d made an error and scanned... See more

Delivery was committed to a certain date and a tracking link confirmed parcel updates and an estimated time on the day. Although the parcel arrived only slightly later than estimated, I was able to... See more

Good communication about the package and delivery times etc. one star off as it arrived about 30 mins early when I should have been still out and would have missed the delivery. Otherwise polite drive... See more

My delivery was due on or before 2 December, I kept my phone close to ensure the delivery could be signed for. I was out taking my dog for a walk on 28 Nov and received a message to say the parcel cou... See more

Delivery was supposed to be 12.30 to 14.30. At approx 15.30 got message saying driver was running late, 2 more drops before me. Then nothing. Location doesn't appear to change for almost 2 hours. Fina... See more

DHL Express UK did everything right on this delivery--from initial intro contact with me through to the package being delivered. Specifically, their emails pinpointed where I needed the package left,... See more

DHL let us down on the delivery date with txt to say nearly there , here soon etc only not to turn up , we tracked them to 2 miles away ! Then we had the note to say that they attempted to deliver,... See more

Absolutely fine but if my husband was getting size small Dfyne sports gear for Xmas his surprise would be ruined. Somehow DHL bots link accounts and husband got the notifications via text, not me, and... See more

A very friendly delivery driver ! But Unfortunately discovered we got the wrong Parcel after he left. we arrived back at our house after going out to discover the driver had returned with the right P... See more

Hi - Had a parcel delivered today and it arrived on time. The impressive bit was that GARETH, the driver actually took the time to 'phone just prior to delivery so that I could immediately open the s... See more

I rang DHL Chester Gates yesterday afternoon Friday December 5th @ 14:25 to book a parcel pick up. Sadly I have forgotten the name of the lady I spoke to but she was absolutely brilliant. She took al... See more

Good service overall and the parcel was in perfect condition. Please : make sure you respect the delivery date chosen which, in my case, was today the 5th of December. If I choose a specific date it... See more

Package, which contained moisture sensitive components, was abandoned at the side of the house and not in safe location which DHL had been informed of. no attempt was made to knock on the door or r... See more

Delivery 2. Estimated delivery advised as Thursday but delivered on Wed. Lucky I had specified ‘leave on safe place’ as I was in on Wed. Delivery 1. DHL did not deliver parcel when ‘leave in safe pl... See more

Another wonderful, stress free service from DHL. The delivery driver contacted me to let me know he was 20 mins away. Always a pleasure to have DHL as their deliveries are always done in a polite man... See more

Quick reliable service but the estimated delivery times way off. I received an email saying delivery between 10.20 and 12.20 after one saying the delivery was nearly here and a link from there showed... See more

Good notification system so we know exactly where our parcels are. Can plan around delivery times. Deliveries are on time. Couriers follow instructions when we’re out. Parcels delivered carefully so... See more

Delivered to another address at a corner shop, didn't notify me so I had to investigate for an hour by myself. The shop didn't want to give me the parcel because DHL did not give me a pick up code.... See more

Items I ordered came from Glasgow and were breakable and as I live in Wrexham I was wary of them getting hete in one piece. However, DHL's delivery was excellent, and so was their driver. 1st rate, wo... See more

Never ever had a fault from DHL always kept me informed , yeah been a slight delay ( understandable as Christmas period ) always have a great delivery driver and very pleasant and polite Thank you ☺️... See more

Disappointed that you delivered to my neighbour even though I was in. My cctv shows that you didn’t even try our door just straight to next door! Thank you for your response but surely and although... See more

DHL shipped my £350 CPU back from warranty and it specifically said signature required which was a good thing. HOWEVER. They just left it in the common cubby hole / mailbox in the building and lef... See more

Kept informed on time & given due care & attention. I know the courier is very busy so understand him wanting to not converse for more than 2 minutes but it’s the only contact I’ve had due to spine... See more

Having improved the service all round over the last two months, today was terrible!!! Advice of time slot (9.45/11.45am) for delivery arrived after 10.00am, but actual delivery was over 2 hours past... See more

My shipment arrived on time but I was advised it needed to be signed for upon delivery. The delivery person handed the parcel to my husband and my husband asked where should he sign and was told no si... See more

I didn't realise that my purchase was coming from the Netherlands so when I saw the dispatch email, I signed up for all tracking notifications which kept me up to date with every movement. This was re... See more

I asked for the parcel to be left by front door under porch, however they delivered it to the back of my property coming via the back gate across the garden and left the parcel in a boot box by my bac... See more

The Gentleman had the manners to knock on the door and hand the parcel over which I found very respectful he was also polite and courteous! Very unlike some of the other drivers from various companies... See more

Delivery driver excellent. Identified safe place in case I was not in . Driver did not want to disturb me because I had also left a note on my door . However spotted him before he trekked across to th... See more

The company made aware of every move within the transfer of these running shoes; first class communication to which I'm grateful. The shoes arrived a day early, and were put in a place where they w... See more

We know December is a busy month for deliveries and appreciated the parcel coming on the day quoted. The delivery driver was very polite and friendly, saying he was sorry it was so late in the day.... See more

I ordered some motorcycle parts directly from Japan as they were almost impossible to locate elsewhere. DHL had them to me in the UK within two days, with tracking provided every step of the way. I d... See more

Great communication from order to delivery. Driver rang the door bell a couple of times and managed to hand package to home user. Got photographic proof of delivery as well as I was out walking the d... See more

Excellent communication from start to finish and delivered a day earlier A company that can follow safe place to leave it instructions Not Evri company can manage this or deliver at all Many than... See more

Everything was perfect. The delivery was very fast and handled in an efficient and professional way. The parcel arrived on time without any issues. I am very satisfied with the service and would defin... See more

Delivery was within the timeline specified which was great. Driver was polite and actually knocked on my door instead of other couriers who just leave the parcel at the front door.

Thank you very much for collecting and re delivering my missing parcel. I’m very grateful for how well it was handled and how lovely everyone was and how apologetic. Thank you again

I wanted to send my daughter and son in law a Hamper as a gift for their new house. DHL send me countless emails about when it was dispatched and where it was etc for 4 days. Then today I had an emai... See more

Fast & efficient delivery of package from Auckland, New Zealand to Brighton, UK: despatched 30 November 2025, received 4 December. Full info given at each stage: emailed & phoned by DHL on 1... See more

Good updates via WhatsApp which included progress on the day itself to narrow the delivery window. Pleased with the service and the driver was friendly too. Thank you.

Faster than expected, package was due on monday but it arrived on saturday afternoon Mind you this thing came all the way from the US

Thank you for a very quick and efficient service, item was ordered and delivered in one day as stated at time of purchase, Thank you again.

Perfectly happy with this delivery. Lots of notice beforehand that they would be arriving, with the ability to track the driver.

The item was ordered Friday morning and was delivered on Saturday morning exactly as promised by regular updates. Really friendly driver too, many thanks.

Was a little bit worried after reading reviews here, but fair play parcel delivered on time and driver followed instructions. Well done 👏

Arrived on time and the driver was a joy. I was really excited about the parcel arriving as I’d treated myself and the driver was genuinely happy for me. A nice moment which enhanced the joy at receiv... See more

I have had quite a number of deliveries from DHL. However this one I am reviewing is exceptional. My item was picked up in Tampa Florida USA, at 11.00am 24th Nov. Delivery to my door in Dunfermline... See more

I wasn’t able to be home for my delivery, driver followed instructions I had left and left my parcel in a safe place . Much appreciated

Well Pleased, everything went exceptionally Well. Able to track the delivery 🚚, pity all courier Companies aren’t like this, they could learn a lesson from DHL Express UK. ⭐️⭐️⭐️⭐️⭐️🤙😀

DHL don't tend to deliver frequently to my place but I've had two within a few days. All went smoothly, communications were very good and the deliveries took place within the predicted window. The fin... See more