Tennile Ramsey showcased excellence & ambition during our phone call. I had struggles with my reward account. She assisted me throughout the entire process & also further supported me that wasn’t requ... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
DuGood Customer Service Staff , Beaumont , Texas High quality service from Ms. Mary the switchboard operator and the entire staff of the service department. Reliable , well mannered and smart.
Company replied
Verified
The people working there make it an extraordinary place to do business! We’ve been customers for many years and we trust them completely! They treat us like friends. Tammy Christopher is an exceptiona... See more
Company replied
Verified
Employer worker, Wanda Thomas is excellent and well knowledgeable of her job duties. Her kindness and patient speaks volume. She went above and beyond her duties in making sure my account was exactly... See more
Company replied
Verified
Jada was so friendly & helpful when contacting me about the setup or my online account. I appreciate how she completed the process & informed that if I have any questions to call her directly, she'll... See more
Company replied
Highly recommend working with the Loan Representatives at DuGood! They are responsive, accommodating, professional and efficient. The got my HELOC processed in record time not to mention at a lower... See more
Company replied
My experience was so wonderful due to the help of the amazing Jada Needham. She helped me start my account with no issues and was able to help get my online banking started after having a few issues.... See more
Company replied
Verified
Customer service was fantastic. Very friendly, very helpful answering all of our questions. Also appreciated the fact that it did not take us long to set up two new accounts. Everything was explained... See more
Company replied
Verified
Recently approved BNPL plan. Super quick response and short wait for funds. The experience was quick and easy and allowed us to purchase something we needed. This new buy now pay later program is anot... See more
Company replied
Tennille was so helpful and prompt in helping me correct an issue with my account. She was friendly and professional and walked me through each step.
Company replied
While this is not my first time calling dugood!! this is my first time giving a review.. Jada has always been very helpful and very patient with me. She is a life saver she always finds a solution t... See more
Company replied
However,not as much as could be. I get the impressiion that I’m too old to bother with filling of front teeth.🦷 .
Care about me and answer to every phone call, approved!
Company details
- #3 of 8 best companies in Credit Union
- #3 of 30 best companies in Bank
- #2 of 3 best companies in Federal Credit Union
- #88 of 184 best companies in Financial Consultant
- #37 of 110 best companies in Financial Institution
- #7 of 26 best companies in Mortgage Lender
Written by the company
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at marketing@dugood.org.
Contact info
7505 Eastex Frwy, 77708, Beaumont, United States
- (409) 899-3430
- marketing@dugood.org
- www.dugood.org
4.7
Excellent
4K reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
Verified
Customer service was 5 star!
Customer service was fantastic. Very friendly, very helpful answering all of our questions. Also appreciated the fact that it did not take us long to set up two new accounts. Everything was explained to us and we were given our cards to use immediately. A very good experience.
August 8, 2025
Reply from DuGood Credit Union
Hi Cathy,
Thank you for the awesome review! We’re so glad our team could make opening your accounts quick, easy, and friendly. We appreciate your trust in us and look forward to serving you.
Verified
Excellent customer service
Excellent customer service. Answered all my annoying questions and were very helpful. Thank you Kennedie and Jada!
August 9, 2025
Reply from DuGood Credit Union
Hi Veronica,
Welcome to DuGood! We’re so glad Kennedie and Jada could make your experience a great one — no such thing as annoying questions here! Thank you for the kind words and for letting us serve you.
Verified
Reply from DuGood Credit Union
Hi Travis,
Thank you for the kind words! We’re so glad you’re part of the DuGood family.
Verified
Reply from DuGood Credit Union
Neil and Julie,
Thank you for trusting us with your auto loan! We're so grateful for the opportunity to serve you.
Verified
Very easy and extremely fast.
August 7, 2025
Reply from DuGood Credit Union
Hi Joe,
We’re glad to hear your lending experience was quick and easy! Thank you for choosing DuGood.
Reply from DuGood Credit Union
Hi Mary,
Thank you for your review! It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review.
Verified
Reply from DuGood Credit Union
Hi Baldomoro,
We’re so glad you had a fast and easy experience with our team! Thank you for sharing your kind words. We're grateful for the opportunity to help with your auto loan.
Verified
Easy process
Easy process! I've been with them for years and they always take care of the things I needed. Recently applied for a small loan and was able to go through the process easily.
August 5, 2025
Reply from DuGood Credit Union
Hi Joshua,
Thank you for your continued trust over the years! We’re glad your recent loan process was smooth and easy, and we’re always here to take care of your needs.
Verified
Reply from DuGood Credit Union
Hi Johnny,
We’re glad you had a quick and easy experience getting your loan! Thank you for choosing DuGood.
My bones of $500 is yet to be giving to…
My bones of $500 is yet to be giving to me, it's says immediately you open an account with FXTM your account will be credit with it and so the instrument traded
August 3, 2025
Unprompted review
Reply from DuGood Credit Union
Hi Ahmadu,
Thank you for your review! It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review.
Verified
The staff is very courteous and…
The staff is very courteous and helpful. If one has questions there are others that can answer. They work as a team. They were very helpful and kind to me when I was there.
August 1, 2025
Reply from DuGood Credit Union
Hi Keith,
Thank you for your kind words! We’re so glad our team could provide helpful and courteous service. We're grateful for the opportunity to help with your loan.
very smooth and trusted🙏
August 1, 2025
Unprompted review
Reply from DuGood Credit Union
Hi Moka,
Thank you for your review! It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review.
Reply from DuGood Credit Union
Hi Layth,
Thank you for your review! It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review.
Verified
Reply from DuGood Credit Union
Hi Danielle,
Thank you for sharing your experience with us! We’re thrilled to hear you enjoyed working with Genise — we’ll be sure to pass along your kind words. Thank you for choosing DuGood for your loan!
Verified
Reply from DuGood Credit Union
Hi William,
Thank you so much for the kind words! It was a pleasure to help with your loan. We're grateful for the opportunity to serve you.
Verified
Reply from DuGood Credit Union
Hi David and Melissa,
We're so thrilled that you had a great experience with our staff! Thank you for trusting DuGood with your loan.
Verified
Working with Sandy has been great
Working with Sandy has been great. She explained everything very thorough and was patient with me. I highly recommend Sandy and I am very happy I got to work with her.
July 26, 2025
Reply from DuGood Credit Union
Hi Noe,
Thank you for the kind words about Sandy! We're blessed to have her on our team, and we'll be sure to share your review with her. It will mean so much! Thank you again for the opportunity to help with your loan. It's a pleasure to serve you!
Verified
There was very Professional a did what…
There was very Professional a did what they Could to assist me with my loan. That was DuGood’s Credit union very great customer satisfaction.
July 19, 2025
Reply from DuGood Credit Union
Hi Audrey,
Congratulations on your new vehicle! It was an honor to help with your loan. Thank you so much for the kind review!
Verified
Darlene Ford did excellent job
Darlene Ford was excellent. She had all paperwork ready and all we had to do was sign and go.
Thanks
July 19, 2025
Reply from DuGood Credit Union
Hi Joseph,
We're so glad you enjoyed working with Darlene! We're grateful to have her on our team, and we'll be sure to share your review with her. Thank you for choosing DuGood!
Verified
Jasper Branch is great to do business with
Always fast friendly service from the ladies at the Jasper Branch. They all work together to get our needs met.
July 16, 2025
Reply from DuGood Credit Union
Hi Bruce,
Thank you for choosing DuGood for your loan - and for the kind words about our Jasper crew. They are amazing ladies, and we're so glad you enjoy working with them.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.