Tennile Ramsey showcased excellence & ambition during our phone call. I had struggles with my reward account. She assisted me throughout the entire process & also further supported me that wasn’t requ... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
DuGood Customer Service Staff , Beaumont , Texas High quality service from Ms. Mary the switchboard operator and the entire staff of the service department. Reliable , well mannered and smart.
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Verified
The people working there make it an extraordinary place to do business! We’ve been customers for many years and we trust them completely! They treat us like friends. Tammy Christopher is an exceptiona... See more
Company replied
Verified
Employer worker, Wanda Thomas is excellent and well knowledgeable of her job duties. Her kindness and patient speaks volume. She went above and beyond her duties in making sure my account was exactly... See more
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Verified
Jada was so friendly & helpful when contacting me about the setup or my online account. I appreciate how she completed the process & informed that if I have any questions to call her directly, she'll... See more
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Highly recommend working with the Loan Representatives at DuGood! They are responsive, accommodating, professional and efficient. The got my HELOC processed in record time not to mention at a lower... See more
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My experience was so wonderful due to the help of the amazing Jada Needham. She helped me start my account with no issues and was able to help get my online banking started after having a few issues.... See more
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Verified
Customer service was fantastic. Very friendly, very helpful answering all of our questions. Also appreciated the fact that it did not take us long to set up two new accounts. Everything was explained... See more
Company replied
Verified
Recently approved BNPL plan. Super quick response and short wait for funds. The experience was quick and easy and allowed us to purchase something we needed. This new buy now pay later program is anot... See more
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Tennille was so helpful and prompt in helping me correct an issue with my account. She was friendly and professional and walked me through each step.
Company replied
While this is not my first time calling dugood!! this is my first time giving a review.. Jada has always been very helpful and very patient with me. She is a life saver she always finds a solution t... See more
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However,not as much as could be. I get the impressiion that I’m too old to bother with filling of front teeth.🦷 .
Care about me and answer to every phone call, approved!
Company details
- #3 of 8 best companies in Credit Union
- #3 of 30 best companies in Bank
- #2 of 3 best companies in Federal Credit Union
- #88 of 184 best companies in Financial Consultant
- #37 of 110 best companies in Financial Institution
- #7 of 26 best companies in Mortgage Lender
Written by the company
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at marketing@dugood.org.
Contact info
7505 Eastex Frwy, 77708, Beaumont, United States
- (409) 899-3430
- marketing@dugood.org
- www.dugood.org
4.7
Excellent
4K reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
Verified
Customer Service responded very quickly…
Customer Service responded very quickly to my online application and was helpful in completing my loan.
July 16, 2025
Reply from DuGood Credit Union
Hi James,
Thank you so much! It was a pleasure to help with your loan. We're so glad you had a great experience with our online application.
Verified
Sandy was great!
Sandy was very accommodating of handling all questions I had through out the loan process. I have already recommended Sandy and Dugood CU. to my coworkers and friends. Sandy is a great loan officer!
July 16, 2025
Reply from DuGood Credit Union
Hi James,
Thank you for the kind words about Sandy! Reviews like yours mean so much to her, and we'll be sure to pass this along. We're thrilled you had a great experience, and we're grateful for the opportunity to help with your loan.
Verified
The ladies that worked with me on my…
The ladies that worked with me on my home equity loan were always helpful when I had questions and very knowledgeable about the process.
I have been a member at DuGood for over 25 years and will always do my business with them
July 15, 2025
Reply from DuGood Credit Union
Hi Mark,
We're so honored by your review! It's amazing to hear from long-time members like you. Thank you for trusting us with your Home Equity loan. It's a pleasure to serve you!
Verified
What made my experience a great one was…
What made my experience a great one was the questions I had needed answered were thoroughly broken down to me an I didn't feel rushed.
July 16, 2025
Reply from DuGood Credit Union
Hi John,
We're thrilled to welcome you to DuGood! Picking a financial institution is a big decision. We're so glad you had a great experience with our staff!
Verified
Reply from DuGood Credit Union
Hi Mai,
Thank you for giving Buy Now, Pay Later a try! We hope it works out great for you. It's an honor to serve you!
Verified
Reply from DuGood Credit Union
Hi Teri,
Thank you for choosing DuGood for your loan! We're so glad you enjoyed working with our staff.
Verified
Reply from DuGood Credit Union
Hi Lasundra,
We're so pleased to hear you had a great experience with our staff. Thank you for choosing DuGood for your loan!
Verified
Recently approved BNPL plan
Recently approved BNPL plan. Super quick response and short wait for funds. The experience was quick and easy and allowed us to purchase something we needed. This new buy now pay later program is another great addition to DuGood’s already wonderful banking experience.
July 12, 2025
Reply from DuGood Credit Union
Hi Hazel,
We are thrilled to hear that using Buy Now, Pay Later worked so well for you! When we rolled out the program, that's exactly what we had in mind — a quick, easy way for members to purchase the things they need. Thank you so much for your feedback! We truly appreciate it!
Verified
Great Customer service
July 11, 2025
Reply from DuGood Credit Union
Thank you so much, Michael. Wishing you a warm welcome to DuGood!
Verified
The manager helped me open up my…
The manager helped me open up my account with no problems. She was very friendly and helpful
July 8, 2025
Reply from DuGood Credit Union
Hi Gerald,
We're pleased to hear it! Thank you for joining our credit union family. We look forward to serving you!
Verified
Everyone is so nice
Everyone is so nice! The nice young lady even called me to let me know a transfer came through!
Real personable staff. Great place to do business.
July 11, 2025
Reply from DuGood Credit Union
Hi Phillip,
Thank you so much for your kind review. You made our day! Welcome to the DuGood family!
Verified
My experience was great and very simple…
My experience was great and very simple for me to understand.
July 11, 2025
Reply from DuGood Credit Union
Hi Roslyn,
We're thrilled to hear it! Thank you for trying out Buy Now, Pay Later. We hope it works out really well for you.
Verified
I completely forgot what I was told…
I completely forgot what I was told yesterday and needed a reminder today. Thank you so much
July 11, 2025
Reply from DuGood Credit Union
Hi Constance,
Welcome to DuGood! We know there's a lot to take in when you first open your account. Did you get the answers you were looking for? We're always here to help when you need us!
Verified
Tammy
Tammy, is always so friendly, knowledgeable and helpful. Really appreciate her going above and beyond to help us get this loan modified.
July 11, 2025
Reply from DuGood Credit Union
Hi Ricky,
Thank you so much for the kind words about Tammy! She's a valuable part of our team, and we're so glad that she could help get your loan exactly where you need it to be. We're grateful for the opportunity and hope you enjoy your new vehicle!
Verified
Not having to miss work to come in to…
Not having to miss work to come in to sign paperwork.
Thank you
July 6, 2025
Reply from DuGood Credit Union
Hi Walle,
Don't you love it?! We're so glad we can make life a little easier for our members. Thank you for the opportunity to help with your loan!
Verified
simple to understand
July 5, 2025
Reply from DuGood Credit Union
Hi Brandy,
Thank you for giving Buy Now, Pay Later a try! We're excited that you found it so easy.
Verified
I Love Dugood
I Love Dugood! They are exceptional! I am so glad we decided to go with them for our banking needs!
July 7, 2025
Reply from DuGood Credit Union
Hi Elisha,
We're truly honored that you're part of the DuGood family! Thank you for trying out Buy Now, Pay Later. We're excited to be able to offer it to our members.
Verified
I’ve been banking with DuGood since my…
I’ve been banking with DuGood since my junior year of High School and now that i’m in my senior year of college, I don’t plan to leave anytime soon!
Everything is simple, easy to use, and care free! Their “buy now, pay later” program is one of my new favorite things!
July 4, 2025
Reply from DuGood Credit Union
Hi Amaya,
Thank you so much for your kind words and for being a part of the DuGood family all these years! We love hearing that you've stayed with us from high school through college — that's what we're here for. We're especially glad you're enjoying our "Buy Now, Pay Later" program! If there's ever anything you need, we're just a call or click away. Thanks again for trusting DuGood!
Verified
Best customer service ever
Best customer service ever. Always helpful and understanding. They are always smiling when they greet you.
July 2, 2025
Reply from DuGood Credit Union
Hi Barbara,
Thank you so much for the kind words! We're thrilled to hear that you've had such a positive experience with our team. Providing friendly, helpful, and understanding service—with a smile—is what we strive for every day. We truly appreciate you being part of the DuGood family!
Verified
Ashanti was very patient and helpful…
Ashanti was very patient and helpful throughout the process. Thank you!
July 2, 2025
Reply from DuGood Credit Union
Hi Elizabeth,
Thank you for your kind words! We’re so glad to hear Ashanti provided such patient and helpful service—she’s a valued member of our team. We’ll be sure to pass along your appreciation. Thanks for choosing DuGood!
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