Tennile Ramsey showcased excellence & ambition during our phone call. I had struggles with my reward account. She assisted me throughout the entire process & also further supported me that wasn’t requ... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
DuGood Customer Service Staff , Beaumont , Texas High quality service from Ms. Mary the switchboard operator and the entire staff of the service department. Reliable , well mannered and smart.
Company replied
Verified
The people working there make it an extraordinary place to do business! We’ve been customers for many years and we trust them completely! They treat us like friends. Tammy Christopher is an exceptiona... See more
Company replied
Verified
Employer worker, Wanda Thomas is excellent and well knowledgeable of her job duties. Her kindness and patient speaks volume. She went above and beyond her duties in making sure my account was exactly... See more
Company replied
Verified
Jada was so friendly & helpful when contacting me about the setup or my online account. I appreciate how she completed the process & informed that if I have any questions to call her directly, she'll... See more
Company replied
Highly recommend working with the Loan Representatives at DuGood! They are responsive, accommodating, professional and efficient. The got my HELOC processed in record time not to mention at a lower... See more
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My experience was so wonderful due to the help of the amazing Jada Needham. She helped me start my account with no issues and was able to help get my online banking started after having a few issues.... See more
Company replied
Verified
Customer service was fantastic. Very friendly, very helpful answering all of our questions. Also appreciated the fact that it did not take us long to set up two new accounts. Everything was explained... See more
Company replied
Verified
Recently approved BNPL plan. Super quick response and short wait for funds. The experience was quick and easy and allowed us to purchase something we needed. This new buy now pay later program is anot... See more
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Tennille was so helpful and prompt in helping me correct an issue with my account. She was friendly and professional and walked me through each step.
Company replied
While this is not my first time calling dugood!! this is my first time giving a review.. Jada has always been very helpful and very patient with me. She is a life saver she always finds a solution t... See more
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However,not as much as could be. I get the impressiion that I’m too old to bother with filling of front teeth.🦷 .
Care about me and answer to every phone call, approved!
Company details
- #3 of 8 best companies in Credit Union
- #3 of 30 best companies in Bank
- #2 of 3 best companies in Federal Credit Union
- #88 of 184 best companies in Financial Consultant
- #37 of 110 best companies in Financial Institution
- #7 of 26 best companies in Mortgage Lender
Written by the company
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at marketing@dugood.org.
Contact info
7505 Eastex Frwy, 77708, Beaumont, United States
- (409) 899-3430
- marketing@dugood.org
- www.dugood.org
4.7
Excellent
4K reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
mid service
July 3, 2025
Unprompted review
Reply from DuGood Credit Union
Hi there,
Thank you for your review! It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review.
Verified
They are very helpgreful and great to work…
They are very helpful and great to work with
July 1, 2025
Reply from DuGood Credit Union
Hi Howard,
Thank you so much! We're happy to hear you had a great experience with our team. It's always our goal to be helpful and easy to work with. We appreciate your support and look forward to serving you again!
Verified
Great Experience
Marrisa was very helpful, and keep us informed with every step of the process.
July 1, 2025
Reply from DuGood Credit Union
Thank you for your kind words! We're so glad to hear Marisa provided such helpful and consistent communication throughout the process. We'll be sure to pass along your appreciation. Thanks for choosing DuGood—we’re always here to help!
Verified
Reply from DuGood Credit Union
Hi Jesse,
Thank you so much for the 5-star review! We hope you're enjoying Buy Now, Pay Later. We're thrilled to be able to offer this to our members.
Verified
Reply from DuGood Credit Union
Hi Patricia,
We're pleased to hear you had a great experience with our staff! Thank you for choosing DuGood. We're honored to have you as a member.
Verified
First time property loan with DuGood.
The documents were submitted in a timely manor, the title company wasn't as prepared as they should have been. DuGood did everything as needed. Very satisfied. Thank you. Today is 7/15/2025.
July 2, 2025
Reply from DuGood Credit Union
Hi Johnny,
Thank you for your feedback! We sincerely apologize for the delay and any frustration you experienced during your loan process. We know how important clear communication and timely funding are, especially after getting pre-qualfied.
We understand that you had a chance to speak with our Mortgage Specialist, Connie - and that the title company ran into a few issues on their end. If there is anything else you'd like to share with us, we're here to help. Just give us a call at (409) 899-3430.
Verified
Reply from DuGood Credit Union
Hi Jessie,
Welcome to DuGood! We're so glad you've joined our credit union family!
Verified
Great customer care
Great customer care, great incentives.
Process easy from beginning to end.
June 25, 2025
Reply from DuGood Credit Union
Hi Raul,
Thank you so much for choosing DuGood! It was a pleasure to help with your loan. We're thrilled that you had such a great experience.
Verified
My banker took excellent care of me was…
My banker took excellent care of me was very professional and kind courteous and quick when opening a business and a personal account. I look forward to doing a lot of business here.
June 27, 2025
Reply from DuGood Credit Union
Hi Angela,
Welcome to DuGood! We're truly honored that you've trusted us with your accounts. We're so pleased to hear you had a great experience, and we look forward to serving you!
Verified
My loan Officer was great
My loan Officer was great. Very nice and very helpful. She answered all my questions and provided me with the information I needed.
June 27, 2025
Reply from DuGood Credit Union
Hi Carlton,
Thank you so much for your kind words! We're so glad to hear that your loan officer was helpful, kind, and able to answer all of your questions. We're happy to hear you had a great experience with us. Thank you for choosing DuGood for your loan!
Verified
Reply from DuGood Credit Union
Hi Kaden,
We're so stoked to hear that! Welcome to DuGood! We're thankful for the chance to serve you.
Verified
Hassle-free Loan During a Very Difficult Time
Amy was very helpful, understanding, and professional. She made the process of getting a loan during very difficult time easy and stress-free. The underwriters made a decision quickly, and I had the funds in my account by that afternoon.
June 19, 2025
Reply from DuGood Credit Union
Hi Vicki,
Thank you for the kind words about Amy! We're so glad you had a great experience getting your loan, and that our staff gave you the 5-star service you deserve. We're grateful for the opportunity to serve you!
Verified
The cashier was discreet!
The cashier was discreet!
The Banker was easy to talk to and focused on her job!
I am thankful for a financial institution as Dugood!
Competent, professional as well dedicated employees!
Thank you very much!
June 21, 2025
Reply from DuGood Credit Union
Hi Estell,
Thank you so much for your kind review! We appreciate you so much. We're so glad you had a great experience getting your loan. It's always an honor to serve you!
Verified
Reply from DuGood Credit Union
Hi Johnnie,
Thank you so much for giving Kaleigh a shout-out! We're lucky to have her on our team, and we're lucky to have you as a member.
Verified
Reply from DuGood Credit Union
Hi Tammy,
We're so glad getting your loan was quick and easy! Thank you for choosing DuGood. We're grateful for the opportunity to help!
Verified
Credit improvement
Helpful in explaining how to improve my credit, and how the loan works.
June 19, 2025
Reply from DuGood Credit Union
Hi Tammy,
Thank you so much for choosing DuGood! We're honored to serve you - and so glad we could help answer your questions. We're here to help whenever you need us!
Verified
Reply from DuGood Credit Union
Hi Christopher,
We're glad to hear that you had a good experience with us! Thank you for choosing DuGood for your loan.
Verified
Kayleigh was great!
Kayleigh was a pleasure to work with. She knows her job well, took care of my needs quickly and efficiently. Thank you so much Kaleigh!
June 14, 2025
Reply from DuGood Credit Union
Hi Gerald,
Thank you for the kind words! We're thrilled to hear that Kayleigh was able to assist you efficiently! Welcome to the DuGood family, we're happy to have you here!
Verified
Reply from DuGood Credit Union
Hi William,
Thank you so much for the kind words! We're glad to hear that you had a great experience with our team! Thank you for choosing DuGood.
Verified
The staff was very helpful and…
The staff was very helpful and professional.
Explained all the benefits offered by DuGood checking and savings accounts.
I am looking forward to using my new account. Already set up direct deposit with the help of very knowledgeable staff.
June 9, 2025
Reply from DuGood Credit Union
Hey Betty,
Thank you for the kind words! We're thrilled to hear that our team was able to make your experience smooth and informative. It's great to know you'll already be taking advantage of your new account! Welcome to the DuGood family.
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