Emsleys Estate Agents Reviews 79

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their support and knowledge throughout the entire property transaction. Consumers highlight the team's friendly and professional approach, noting their attentiveness and willingness to help. People appreciate the clear and consistent communication, which kept them well-informed at every stage. The high level of service is a recurring theme, with reviewers frequently mentioning the excellent customer service and quick response times. Consumers felt supported and valued, with many expressing gratitude for the staff's efforts in making the process less stressful. Reviewers would recommend the company to others, citing the team's expertise and dedication.

Based on these reviews

Rated 5 out of 5 stars
Verified

Many thanks to the staff at Emsleys Crossgates. Through a long and protracted sale period the staff were always eager to pass on information and keep us informed of how the sale was progressing. Commu... See more

Rated 5 out of 5 stars
Verified

After a very turbulent sale and purchase Hannah at Emsleys was amazing! Right through to the call to pick up our keys, we bought a property via Emsleys and even though we were not their clients Hannah... See more

Rated 5 out of 5 stars
Verified

I had a great experience as there was always someone friendly,professional, but approachable that I could talk to. Always keeping me informed of what was happening. Arranged viewings whilst I was away... See more

Company replied

Rated 5 out of 5 stars
Verified

Id like to thank Helen Natalie and Emma. Iam Very pleased with the staff at Elmsley’s polite and professional after selling my late mother and father’s house they kept my informed of any changes and... See more

Company replied

Rated 4 out of 5 stars
Verified

All the staff at the Crossgates Office were brilliant. When you are selling probably the largest investment of your life, you need a safe pair of hands dealing with the arrangements. Emsleys Estate Ag... See more

Company replied

Rated 5 out of 5 stars
Verified

Sale went well eventually once buyers below the chain got their act together . Emsley’s estate agents were very helpful, knowledgeable & pleasant to liaise with on all expansion of the buying and sell... See more

Company replied

Rated 5 out of 5 stars

Excellent service, initially I was thinking about letting the house but decided to sell so I had dealings with both sales and lettings departments. Very supportive staff who personally kept me well... See more

Company replied

Rated 5 out of 5 stars

Dealt with the sherburn in elmet branch. Great team of people. Involved mostly with 'carol' who was an excellent communicater & at a difficult time told me not to despair and hold on. Eventual succes... See more

Company replied

Rated 5 out of 5 stars
Verified

The brilliant, and very friendly staff at the Crossgates branch, made our house sale and purchase much less stressful than we anticipated. They kept in touch throughout, and were very happy to offer... See more

Company replied

Rated 5 out of 5 stars
Verified

Maria pulled out all the stops to get our purchase across the line after initial problems. She was professional but amiable every time we contacted her. They were able to accommodate us each time we... See more

Company replied

Rated 4 out of 5 stars
Verified

Always got back to us when we called. On occasions there was no one to answer the call eg if they were busy or minimum staff available. Really good at passing on information to & from our sellers and... See more

Company replied

Rated 5 out of 5 stars
Verified

Since putting our trust in Emsleys to sell our property all the Cross Gates staff have been great. From Helen coming to our property giving us a price, taking the pictures & putting it up for sal... See more

Company replied

Rated 5 out of 5 stars

We would like to thank Maria Hayley Lynsey and Victoria for all the hard work they have done with selling our house and the purchase of our bungalow. Maria and Hayley kept us informed with all upda... See more

Company replied

Rated 5 out of 5 stars
Verified

All the staff at the Cross Gates branch were really friendly, helpful and understanding. We were kept up to date with progress and they would contact the buyer to chase up where necessary. After a p... See more

Company replied

Rated 5 out of 5 stars
Verified

Emsleys have been great throughout the purchasing process. Roy was an excellent "Deputy Dad" when it came to viewing the property and gave me the time to take everything in, whilst answering general q... See more

Company replied

Rated 5 out of 5 stars
Verified

The whole process of Sale and Purchase was made so easy for us. Having not moved house for over 20 years, the change of the process was made so easy by all of the team at Emsleys were there for... See more

Company replied

Rated 5 out of 5 stars

Emsleys have dealt with the sale of our property recently. Hannah & Natalie (at Crossgates branch) have been amazing and so helpful, they've gone above & beyond. Thank you for making the stressful tim... See more

Company replied

Rated 5 out of 5 stars
Verified

Just wanted to say a huge thank you to Natalie, Hannah, Helen and David for their dedication in selling my home. They were always friendly, helpful and professional. Nothing was ever too much trouble... See more

Company replied

Rated 5 out of 5 stars
Verified

The staff are very helpful knowledgeable and try to sort out any problems Hannah,Natalie and David are a credit to Emsley's trying to help with all the issues in our Sale and Purchase

Company replied

Rated 5 out of 5 stars
Verified

Making the choice to sell the house with Elmsleys it was a great experience from start to end. The valuation was spot on and managed to agree a sale in just 6 days being on the market. Victoria wh... See more

Company replied

Rated 5 out of 5 stars
Verified

Emma came and gave me an appraisal on our home and advised us what to do, So the house is up for sale and we got our 1st viewer 2days later so very happy with the service can’t fault it.

Company replied

Rated 5 out of 5 stars
Verified

Maria and Hayley at Emsleys Estate Agents, Rothwell, Leeds have been very professional when selling my late mum's property. They kept us up to date all the way through the sale of the property.

Company replied

Rated 5 out of 5 stars
Verified

I would like to thank Maria and all staff at Emsley's for all their support and advice during the sale our bungalow in Rothwell. They were professional and compassionate at all times. We would rec... See more

Company replied

Rated 5 out of 5 stars
Verified

Involved in quite a protracted sale but the team at Emsleys were always on hand with support and guidance.

Company replied

Rated 5 out of 5 stars
Verified

Hayley,Maria,Lynsey thank you so much for helping us to move to our dream house.Even when we had to go through so many bumps. GIRLS,you did such a fantastic job from start to finish we can't thank... See more

Rated 5 out of 5 stars
Verified

Emsleys Garforth were fantastic with my house purchase. I regret not going with them for the sale of my property. Staff were so attentive and friendly

Company replied

Rated 5 out of 5 stars
Verified

A friendly service very efficient during sale and conveyancing process. Can't fault any of the staff at Rothwell.

Company replied

Rated 5 out of 5 stars
Verified

Emma was wonderful. Exlained everything throughly and in a way that was easy to understand. Great service for the house valuation.

Company replied

Rated 5 out of 5 stars
Verified

Great easy experience thanks to Natalie and Helen would highly recommend and will definitely be my go to estate agents in future.

Company replied

Rated 5 out of 5 stars
Verified

Staff are lovely. I felt they were really looking out of for me during what is a stressful time. Would definitely recommend.

Company replied

Rated 5 out of 5 stars
Verified

Great service, extremely knowledgeable and friendly staff who provided up to date feedback from start to finish.

Company replied

Rated 5 out of 5 stars
Verified

Always happy to help , nothing was too much trouble, very friendly and made to whole process less stressful

Company replied

Rated 5 out of 5 stars
Verified

From start to finish I found the team at Crossgates; approachable, knowledgeable and supportive. Strong communicators, professional but warm and open. They were recommended to me by my neighbour, an... See more

Company replied

Rated 5 out of 5 stars
Verified

Maria and the team were fantastic.We would definitely recommend Emsleys to anyone based on Maria's services alone 😁👍

Company replied

Rated 5 out of 5 stars
Verified

They kept me updated with all viewings and feedback and helped through the selling process at the end.

Company replied

Rated 5 out of 5 stars
Verified

Very nice and friendly staff. They care and very punctual and responsive.

Company replied

Rated 5 out of 5 stars
Verified

Expert advisors with local market knowledge. Professional service and excellent customer care. I would have no hesitation in using their services again

Company replied

Rated 5 out of 5 stars
Verified

Lisa was very helpful and responded to everything quickly.

Company replied

Rated 5 out of 5 stars
Verified

Great communication. Lovely friendly team always very helpful.

Company replied

Rated 5 out of 5 stars
Verified

Thank you Maria and colleagues for your help and advice

Company replied

Rated 5 out of 5 stars
Verified

Great support from the Crossgates staff.

Company replied

Rated 5 out of 5 stars
Verified

Really friendly service , great customer services, excellent communication

Company replied

Rated 5 out of 5 stars
Verified

Maria and Hayley at Emsleys kept me up to date with the progress of the sale of my house. They were very good at chasing up my buyers solicitor to keep the sale moving along.

Rated 5 out of 5 stars

Emsleys Estate Agents made the entire process feel smooth and stress-free with their friendly and professional approach. The team kept me updated at every stage and always responded quickly whenever I... See more

Rated 5 out of 5 stars
Verified

Hannah & Natalie were both fantastic from start to completion. The sale was challenging at times due to the chain (nothing caused by Emsleys) and they were regularly chasing the chain for updates whil... See more

Company replied

We perform checks on reviews


Company details

  1. #5 of 9 best companies in Real Estate Agency
  2. #1 of 2 best companies in Apartment Rental Agency
  3. #6 of 10 best companies in Real Estate Agents
  4. #1 of 2 best companies in Real Estate Appraiser

Written by the company

Emsleys Estate Agents - Winner of the 2021 & 2022 Guild of Property Professionals Gold Agent in Yorkshire and Humber. Serving the East Leeds areas - Garforth, Crossgates, Rothwell and Sherburn in Elmet


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Many thanks to the staff at Emsleys…

Many thanks to the staff at Emsleys Crossgates. Through a long and protracted sale period the staff were always eager to pass on information and keep us informed of how the sale was progressing. Communication was maintained in a timely manner either by phone or text message and staff were always quick to respond with information and feedback with regard to bookings/viewings and any feedback received.

November 11, 2025
Advertisement
Rated 5 out of 5 stars

Emsleys Estate Agents made the entire…

Emsleys Estate Agents made the entire process feel smooth and stress-free with their friendly and professional approach. The team kept me updated at every stage and always responded quickly whenever I had questions. Their guidance was clear, supportive, and genuinely helpful, making the experience far easier than expected. I’m truly satisfied with their service.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Bad Service and Difficult Process to View a Property

I can't believe how cumbersome Emsleys' process is for simply viewing a property. After submitting an inquiry on Rightmove, they require you to complete a form—which is understandable—but they insist on including a proposed offer amount, and it's a mandatory field. How is anyone supposed to provide a reasonable figure without first seeing the place? When I called to voice my concerns, the representative explained that the landlord might decline a viewing based on that information. It's quite frustrating!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

After a very turbulent sale and…

After a very turbulent sale and purchase Hannah at Emsleys was amazing! Right through to the call to pick up our keys, we bought a property via Emsleys and even though we were not their clients Hannah kept us informed right through to the end, if we were to ever sell we would definitely use them

October 24, 2025
Advertisement
Rated 5 out of 5 stars
Verified

Lovely helpful team.

Great communication. Lovely friendly team always very helpful.

October 21, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Natasha,
Thank you for leaving your 5-star review for Emsleys Estate Agents.
I'm pleased to hear the team have provided you with a great experience throughout.
Thank you again,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Sale went well eventually once buyers…

Sale went well eventually once buyers below the chain got their act together . Emsley’s estate agents were very helpful, knowledgeable & pleasant to liaise with on all expansion of the buying and selling of my house.

October 30, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Julie,
Thank you for taking the time to write your 5-star review for Emsleys Estate Agents.
I'm pleased to hear the team have been on hand throughout your sale and purchase.
I hope we can help again in the future,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Involved in quite a protracted sale

Involved in quite a protracted sale but the team at Emsleys were always on hand with support and guidance.

October 21, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Ian,
Thank you for taking the time to leave your 5-star review.
I'm pleased to hear the team have been on hand throughout your property sale.
I hope we can help again in the future!
Many thanks,
James
Marketing Manager

Advertisement
Rated 5 out of 5 stars
Verified

Id like to thank Helen Natalie and…

Id like to thank Helen Natalie and Emma.
Iam Very pleased with the staff at Elmsley’s polite and professional after selling my late mother and father’s house they kept my informed of any changes and information of feedback from potential buyers.

October 15, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi David,
Thank you for writing your 5-star review here on Trustpilot for our Crossgates team.
I'm glad to hear Helen, Natalie and Emma have been on hand throughout!
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Assistance

Thank you Maria and colleagues for your help and advice

October 10, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi,
Thank you for taking the time to leave your 5-star review for Maria and our Rothwell team.
I hope we can help again in the future.
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

How do you deal with a house Sale and Purchase. Go to one place Emsleys.

The whole process of Sale and Purchase was made so easy for us.

Having not moved house for over 20 years, the change of the process was made so easy by all of the team at Emsleys were there for us all the time and nothing was too much for them to take on the process.

We have always had the idea that as age gets older we will to later move to a Bungalow. Emsleys will be the people to help us with that.

September 10, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Christine,
Thank you for taking the time to leave your 5-star review for our Emsleys team.
I'm so pleased to hear our members of staff have made the process as smooth as possible from start to finish.
We look forward to helping again!
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Great easy experience thanks to Natalie…

Great easy experience thanks to Natalie and Helen would highly recommend and will definitely be my go to estate agents in future.

October 3, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Andrea,
Thank you for taking the time to leave your 5-star review for our Crossgates team!
We also appreciate your kind recommendation, and we look forward to being able to assist again in the future.
Many thanks,
James
Marketing Manager

Advertisement
Rated 5 out of 5 stars
Verified

The staff are very helpful…

The staff are very helpful knowledgeable and try to sort out any problems
Hannah,Natalie and David are a credit to Emsley's trying to help with all the issues in our Sale and Purchase

October 3, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Barry,
Thank you for taking the time to leave your review on Trustpilot.
I'm so pleased to hear how helpful Hannah, Natalie and David have been throughout your property transactions.
Thank you again,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Very nice and friendly staff

Very nice and friendly staff. They care and very punctual and responsive.

October 3, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Zhaleh,
Thank you for your 5-star review for Emsleys Estate Agents.
I'm pleased to hear our team could assist whilst being punctual and responsive.
Thank you again,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Great experience at Emsleys…

I had a great experience as there was always someone friendly,professional, but approachable that I could talk to. Always keeping me informed of what was happening. Arranged viewings whilst I was away and unable to attend. Giving me feedback promptly. From all the staff at the estate agents to the solicitor everyone was fantastic. Realistic and honest, I would thoroughly recommend Emsleys. I have used them before, and will again if I need. Always felt like they were on my side.

September 12, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Lynn,
Thank you for your detailed 5-star review!
I'm pleased to hear you've been provided a fantastic service throughout.
We look forward to helping again in the future!
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars

Sherburn sale

Dealt with the sherburn in elmet branch. Great team of people. Involved mostly with 'carol' who was an excellent communicater & at a difficult time told me not to despair and hold on. Eventual success: super
empathetic lady.

October 3, 2025
Unprompted review
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Peter,
Thank you for taking the time to write your 5-star review for Emsleys and our Sherburn in Elmet team.
I'm pleased to hear you've received great communication and assistance throughout from Carol.
I hope we can help again in the future!
Many thanks,
James
Marketing Manager

Advertisement
Rated 5 out of 5 stars
Verified

A friendly service very efficient…

A friendly service very efficient during sale and conveyancing process. Can't fault any of the staff at Rothwell.

September 23, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Steve,
Thank you for taking the time to write your 5-star review!
I'm pleased to hear the team have provided an excellent service throughout.
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Very happy with the service can’t fault it .

Emma came and gave me an appraisal on our home and advised us what to do, So the house is up for sale and we got our 1st viewer 2days later so very happy with the service can’t fault it.

September 20, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Diana,
Thank you for taking the time to leave your 5-star review for Emsleys Garforth.
I'm pleased to hear the team have been here to help from appraisal to viewings!
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Emma was wonderful

Emma was wonderful. Exlained everything throughly and in a way that was easy to understand. Great service for the house valuation.

August 12, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Lyn,
Thank you for taking the time to leave your 5-star review for Emma at our Garforth branch.
I'm pleased to hear you've been provided with a great service throughout.
Many thanks,
James
Marketing Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look