GB'S Sneaker Boutique Reviews 2,391

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, highlighting the authenticity and unique designs of the shoes. Consumers appreciate the wide selection available, noting the variety of styles suitable for performance, casual wear, and everyday use. People also value the competitive pricing and frequent discount codes, making purchases even more appealing. The company's delivery service receives positive feedback, with reviewers frequently mentioning fast and reliable shipping. Many customers have had successful experiences with their orders, citing no issues and expressing satisfaction with the efficient service. The customer service team is also commended for being helpful, responsive, and understanding, resolving issues promptly and professionally.

Based on these reviews

Rated 5 out of 5 stars
Verified

I placed an order for 2 pairs of sneakers but unfortunately one of the pairs ended up being sold out before my order processed. I was given the chance to pick something else but wasn't able to do that... See more

Company replied

Rated 5 out of 5 stars
Verified

This was my first time shopping at this online store, and I was pleasantly surprised by how fast my item arrived! I placed an order on Sunday night, and by Wednesday, the package was at my door. I’ll... See more

Company replied

Rated 5 out of 5 stars

First discovered this wonderful boutique through the Shop app and now they've become a go-to! Everything we buy is always as described, definitely authentic and always ships fast. We've been lucky eno... See more

Rated 5 out of 5 stars

I’ve ordered several times from GB’s and I’ve never had an issue. They have a great selection, competitive pricing, and ship quickly. Not sure what else you could ask for in a retailer. Oh yea, be sur... See more

Rated 5 out of 5 stars

Customer service, when needed is great, responsive, and makes things right. Pairs ship quickly normally. Products and product selection is great. I like buying from these smaller boutiques instead of... See more

Rated 5 out of 5 stars
Verified

pumas arrived as described, double boxed for safe delivery. very good price. reasonable shipping cost. this is my 1st time shopping from gb. will buy again.

Company replied

Rated 5 out of 5 stars

Really really loving the new kicks! They even more nice in person! Had a situation my order must’ve gotten stolen they replaced them with no problem! Customer service is on point very kind understandi... See more

Rated 5 out of 5 stars

These individuals are gems. They are like family. All delieveries arrive in a timely manner and I appreciate them so much!!

Company replied

Rated 5 out of 5 stars

I have bought Multiple pairs of shoes from GBNY and have Always found a super deal on Exactly what I was looking for, and on quite a few that I didn't know I wanted until I saw their Amazingly Low Pri... See more

Rated 5 out of 5 stars

They have great inventory as well as customer service. I earned a reward through the loyalty program and was having difficulty redeeming it online. The help team was timely and efficient as well as en... See more

Rated 5 out of 5 stars

Shoes ordered from here were absolutely beautiful, unique design and arrived safely. The only issue would be the shipping since it shipped through San Francisco and took an extra couple weeks. Since t... See more

Rated 5 out of 5 stars

This store is known for serving their community with great prices and exclusive merchandise. You can purchase two ways in person or online. The staff is friendly and professional. They throw the best... See more

Company replied

Rated 5 out of 5 stars
Verified

What an awesome experience. I received my shoes, and they are great. Will definitely be ordering again

Company replied

Rated 5 out of 5 stars

Gbny has good selection of top brands ... I've copped several dope sneakers from gbny definitely recommend. Gbny got those real A grade nikes ...am90s, Jordan 1,2,3,3,5,6,etc

Rated 5 out of 5 stars
Verified

GBNY is hands down one of if not my favorite places to shop. From there customer service and communication, to there up to date selection. Theres something for everyone. I highly recommend other to ch... See more

Rated 4 out of 5 stars
Verified

Shoes were great, at a great price... No compalints anout either shipping or the product. I'm in PA and was charged tax (theres no tax on clothing in PA) When I brought this to their attention they... See more

Rated 5 out of 5 stars

I won a raffle here for the brick by brick Jordan 4s and it was honestly a great experience. Sitting down on that couch and having that interview really made me love this store. The staff is amazing a... See more

Rated 5 out of 5 stars

Loveeee ordering from gb’s! I’ve ordered many shoes and every time I’ve ordered them they’ve been delivered fast. I live in California so I was surprised. I’d definitely recommend buying from them.

Company replied

Rated 5 out of 5 stars

Long term marriage to their customer service skills. They always give back to the community. They always doing something for the kids of tomorrow. They have the best products and the best parties. Fr... See more

Rated 5 out of 5 stars
Verified

always great deal. Shoes I received were air max 90 volcano. Nice materials one of my favorite models. You can't go wrong will air maxes. So many colors and materials makes it's hard not to buy all of... See more

Rated 5 out of 5 stars

Couldn't ask for a better experience. GBNY is always there for the people/customers. Without a doubt my favorite place to get new sneaker or cloths. Highly recommend!!!

Rated 5 out of 5 stars

The service, and product was exactly what they advertised, this was my first time shopping with GBNY and I have to say my experience was awesome, the shoes are great and took no time getting here, I... See more

Rated 5 out of 5 stars
Verified

I placed an order late Friday night and first thing Saturday morning it had shipped. I received them Wednesday morning. This is my second time ordering from them and I have never had an issue. Shippin... See more

Rated 3 out of 5 stars
Verified

To start off with I love the shoes that I ordered definitely exactly what I wanted and the price was like any other store goat nike.com, etc. The downside to this is contacting GBNY and getting... See more

Company replied

Rated 3 out of 5 stars

My experience with GBNY website was OK. I believe there was a miscommunication between me and one of the representatives about sending out the order, but I did receive it love the shoes. Can’t wait t... See more

Company replied

Rated 5 out of 5 stars

I love ordering shoes from GBNY. I never ever miss a drop. I’m located in Augusta, Ga. Never had an issue with any merchandise I purchased. No long waits or shipping hassles

Rated 5 out of 5 stars

Awesome would like a pair of shoes for the 5star review size10s definitely light sports shoes address 2433 SW falcon circle 34953 thank you

Company replied

Rated 5 out of 5 stars

Ordered some shoes from them and they came within 2weeks and they were authentic.I highly recommend them to anyone looking to get high quality shoes at a good price.Rush them immediately!!!!!

Rated 5 out of 5 stars

The store is dope in my opinion. Never had any issues shopping, except logging in to find my size sold out. Overall, great experience. Keep the heat coming

Rated 5 out of 5 stars

It's the best shop to buy your quality shoes.there products are high quality.buying from them is easy and stress less.

Company replied

Rated 5 out of 5 stars

Super fast delivery! I received my sneakers the very next day. Always great quality and fast service. A reliable and excellent experience.

Company replied

Rated 5 out of 5 stars

Fire 🔥 sneaker company!! I get at least a pair every 3 months from them. I use the online method because im in jersey but my kicks come on time every time.

Company replied

Rated 5 out of 5 stars

Feet are all in my life , i put feet peace White i am bécasse i am beliver , i do réflexologie, feet are sacred , thanks lord , human are feet for go in Mother nature planet , if human are no feet , w... See more

Company replied

Rated 5 out of 5 stars
Verified

Great discount and always having my size

Company replied

Rated 5 out of 5 stars
Verified

One of the best stores, usually shop here for Jordan releases for my kids.

Company replied

Rated 5 out of 5 stars

Moving from Mid-Town Manhattan to SWPA in 2012 for work was VERY difficult. COMPLETELY different was of live. Luckily the internet & online shopping at spot like GBNY are like being back home!!! GB... See more

Rated 5 out of 5 stars

They have great shipping system that I use when I can’t be home to shops in store GBNY is one of my favorite sneakers store in New York City with early drops and fair raffle

Rated 5 out of 5 stars

GBNY I love the styles , the selection of shoes there's so many to choose from. They got everything your looking for from a performance, casual, or everyday shoe. They never disappoint me. And the del... See more

Rated 5 out of 5 stars

Great sneaker store with a solid selection and friendly staff. I've bought here before and always had a smooth experience. I even got free Jordan socks with my purchase! Definitely recommend!

Rated 5 out of 5 stars

Honestly I was guided via text by an associate to a smooth successful purchase. Fashion offered on both classic and just released. In person and online true friend of Fashion!

Rated 5 out of 5 stars

Since the beginning of this year 2025. I have purchased 11 pairs of sneakers from GB’s Sneaker Shop and I have had excellent and successful experience with them with no issues with my orders. I will... See more

Rated 5 out of 5 stars

I had a great experience purchasing sneakers from GBNY. From the start, the customer support team was super helpful — quick to respond and genuinely made the process smooth and easy. You can tell... See more

Rated 5 out of 5 stars

Have ordered frequently from GB’s sneaker shop and they have always provided good customer service. Love the fact that they will occasionally send discount codes for purchases as well.

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Company details

  1. #6 of 68 best companies in Shoe Store
  2. #13 of 118 best companies in Online Marketplace
  3. #4 of 34 best companies in Sportswear Store
  4. #1 of 16 best companies in Streetwear Store

Written by the company

G is the CEO of the business and he first began working in the industry many years ago with his father. He quickly developed a passion for sneakers and as soon as he was able to, G himself was running the show. Helping the community by doing more than just selling footwear, G regularly helps out where he can. Whether it's handing out free school supplies or giving away shoes to winning sports teams, GB’s likes to get involved. With four separate locations in New York, we welcome you to come and visit us to see what we have to offer. Rest assured, you will not be disappointed. In all our stores we make it our goal to ensure that you, as the customer, have the best ever possible experience while you're here. Between all four stores we’re open 7 days a week, so you know you can always count on GB’s to be open the day you most need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

I Love this company!!

I Love this company!!! My husband turned me on them!!! They are easy to communicate with and very quick with returns. Their shipping process is very quick!! I got my shoes with in two days just like they said too!!! I would definitely recommend!!!

December 8, 2025
Unprompted review
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

Easy process

Easy process

December 6, 2025
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

Best deals

Great discount and always having my size

December 5, 2025
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars

It's the best shop to buy your quality…

It's the best shop to buy your quality shoes.there products are high quality.buying from them is easy and stress less.

December 5, 2025
Unprompted review
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

Great experience

Great product, fast delivery, will buy here again.

November 26, 2025
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars

Fits great love my Air Force 1

November 29, 2025
Unprompted review
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

Fast checkout

Fast checkout, great selection and deals.

December 1, 2025
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars

No loves Sneaker Terminal better than I Do!!!!

These individuals are gems. They are like family. All delieveries arrive in a timely manner and I appreciate them so much!!

November 8, 2025
Unprompted review
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

What an awesome experience

What an awesome experience. I received my shoes, and they are great. Will definitely be ordering again

November 22, 2025
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery! I received my sneakers the very next day. Always great quality and fast service. A reliable and excellent experience.

October 12, 2025
Unprompted review
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars

Everything

Everything

November 25, 2025
Unprompted review
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

Happy

This was my first time shopping at this online store, and I was pleasantly surprised by how fast my item arrived! I placed an order on Sunday night, and by Wednesday, the package was at my door. I’ll definitely be shopping here again!

November 10, 2025
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

Easy access

November 15, 2025
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

One of the best stores

One of the best stores, usually shop here for Jordan releases for my kids.

November 15, 2025
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

Great prices

November 12, 2025
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

Worth buying AGAIN

Worth buying AGAIN

October 30, 2025
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified

puma slipstream the neverworn 1

pumas arrived as described, double boxed for safe delivery. very good price. reasonable shipping cost. this is my 1st time shopping from gb. will buy again.

November 4, 2025
GB'S Sneaker Boutique logo

Reply from GB'S Sneaker Boutique

Thank you for your 5-star review! 🌟 We're thrilled that you had a great experience with us. Your support means the world to us—enjoy your purchase, and we look forward to serving you again!

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