GoDaddy Reviews 130,285

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and exceptional customer service. Many reviewers specifically highlight the positive and solutions-driven interactions they had with individual customer service representatives, noting their patience, knowledge, and genuine commitment to resolving issues. Consumers appreciate the personalized support and the feeling of being valued. People express satisfaction with the service provided, finding it easy to use and effective for their needs. While there are mixed opinions regarding the website and contact methods, the positive feedback on staff and customer service suggests that any challenges are effectively addressed through direct interaction. Reviewers value the human touch and the ability to speak with real people who understand their concerns and provide tailored solutions.

Based on these reviews

Rated 5 out of 5 stars
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I don't typically fill out these surveys. However, your tech, Jonathan was excellent. Extremely polite, helpful, and pleasant. Please tell him that it is all certainly appreciated. I liked that I didn... See more

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Rated 5 out of 5 stars
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While we waited for emails to exchange. Justin review my accounts and found ways to consolidate my accounts and save me some money. He also made a couple of suggested to help improve my sites for spri... See more

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Rated 5 out of 5 stars
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Not being the technically savvy member of my team, I called Go Daddy and Edgar worked with me through the process on multiple product discussions, as well as advised me on some technical difficultie... See more

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Rated 5 out of 5 stars
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I appreciate Lina’s exceptional assistance and her professionalism. She was able to: - Allocate and configure my website correctly - Set up my email seamlessly - Reclaim and secure my new domain... See more

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Rated 5 out of 5 stars
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I had an excellent experience working with Jordan at GoDaddy. From the moment our conversation started, Jordan was patient, knowledgeable, and genuinely focused on helping me find the right solution... See more

Rated 5 out of 5 stars

Never have I received such professional, knowledgeable support than I received from Clint. He was extremely patient with me in explaining the answers to every question I had. For a layman like me, tha... See more

Rated 5 out of 5 stars
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The greatest part of my session with Jason was how knowledgeable and helpful he was. Jason never raised his voice and I had no clue what I was doing. At one time during the session we had 6 lists g... See more

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Rated 5 out of 5 stars
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Jesse was the one who assisted me, and he was absolutely fantastic. He provided every bit of information I needed and made the whole process feel easy and stress-free. He was kind, patient, and incre... See more

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Rated 3 out of 5 stars

Lee Brown, apparently the president of Med Career Center, scheduled a telephone call with me to discuss a physician job opportunity I was interested in. He had told me that he was on a boat in Mexic... See more

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Rated 5 out of 5 stars
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Best. Customer. Service. EVER We've all had customer service experiences. Probably never one that we can remember, other than for it being bad. The experience I had yesterday was one I'll never for... See more

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Rated 5 out of 5 stars

I have had six months of terrible customer service after being a loyal customer for decades. I finally managed to speak with Tharmendra and he has restored my faith in GoDaddy. Tharmendra was pol... See more

Rated 5 out of 5 stars
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GoDaddy is a brand I genuinely trust. I’ve been with them for over five years, and they’re the only company I use for both my business and personal websites. Anytime I’ve had an issue, their customer... See more

Rated 5 out of 5 stars
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Very quick response to the need to speak to an actual human being. That is the cause for so much frustration these days having to demand over and over the need to speak to someone, my call was so qu... See more

Rated 5 out of 5 stars
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I was able to work with a real person not a AI simulation. Real people understand real concerns and can respond in a genuine way to help solve issues. I value person to person contact when issues c... See more

Rated 5 out of 5 stars
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They were very quick to respond to my issue and didn't leave me trying to explain to AI for too long. Once I was connected to Rizelle she understood what help was needed and proceeded to resolve the... See more

Rated 5 out of 5 stars
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This is the only time I've had to contact GoDaddy and I am so thankful for the help I received! My customer service agent Ruel was kind, informative and helpful. He listened to my concerns and took ac... See more

Rated 5 out of 5 stars
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GoDaddy is very user friendly. I, with no experience whatsoever, with website building, was able to build an impressive website with my phone. Any time I interact with a representative, they always a... See more

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Rated 5 out of 5 stars
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Customer service was extremely calm and explained to me what was going on with the price and I totally had the wrong number. He was able to clarify my mistake. He had a great patience and took time t... See more

Rated 5 out of 5 stars
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I have used godaddy for years. They are outstanding with the tools at your disposal and the ability to create your own personal website. I highly recommend anyone setting up a business, save some m... See more

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Rated 5 out of 5 stars
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My experience with GoDaddy was exceptional. Paulo, the technician was courteous, knowledgeable and efficient. My challenge was complicated but he solved all my problems. I’m 82 and new to websites,... See more

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Rated 5 out of 5 stars
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I needed some help setting up email on a new laptop. I’m a senior citizen and it’s a little more difficult these days. The go daddy Customer Service person was extremely helpful and patient. I feel... See more

Rated 4 out of 5 stars
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At first, it took a long time for me to get to talk to a live person with customer service. I tried doing everything online and it was very frustrating. I had lost access to my email for almost a m... See more

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Rated 5 out of 5 stars
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GoDaddy is a great product and makes it very easy to have and maintain a website. The customer service is great (especially if Jeffrey answers the phone) as he helped me with renewing my products and... See more

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Rated 3 out of 5 stars
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I have used GODaddy for years with great success new programs for marketing have become more expensive and more frustrating to use. In one month, my cost doubled form the r same plan.

Rated 5 out of 5 stars
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GD Agent was very helpful in resloving my domain name change and credit. The agent took time with me and answered all my questions. As a business owner who deals with many company customer service de... See more

Rated 5 out of 5 stars
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My experience with GoDaddy customer service was excellent. Jason was my initial contact with GoDaddy regarding my call about a Domain. He understood exactly what I wanted to accomplish and offered cos... See more

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Rated 4 out of 5 stars
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The offer that was offered to me via australian website was great. However when i called the Helpline they gave me US rates and was about to get charged. Luckily I said no and went ahead buying throug... See more

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Rated 5 out of 5 stars
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Calling is much better than the chat service! The human being can talk to you directly and solve your problems in a few minutes. Auto reply answering machine can’t do the same job.

Rated 5 out of 5 stars
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My service rep was extremely helpful and patient in walking me through the steps to correct my email. in Everything was resolved in a timely fashion and I would 100% recommend GoDaddy for their impec... See more

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Rated 5 out of 5 stars
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After experiencing problems connecting my domain to my website I called GoDaddy and was put through to Steven. He was polite, very helpful and resolved my issue with the minimum of fuss. Great service... See more

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Rated 5 out of 5 stars
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It proved to be easy to make contact and Amir, the customer service contact that spoke to me, was happy to stay with me and help me understand what I needed and then to make sure that I got what I wan... See more

Rated 5 out of 5 stars
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Nino was extremely patient and answered all of my questions. He was able to identify the issue and fix it during our call. He took the time to research and provide the information I was looking for.

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Rated 5 out of 5 stars
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The woman that helped me did a fantastic job. She did what needed to be done so my account wouldn't be charged for another year. She was polite and courteous. A true professional.

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Rated 5 out of 5 stars
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The customer service agent named Christopher helped me a lot, was very courteous, professional, and patient. This is why I use GoDaddy. They are exceptional at customer service and overall it’s a very... See more

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Rated 5 out of 5 stars
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Genuine costumer service and support by David, Godaddy.com Costumer Service Representative. He was superb handling and resolving an active malware and trademark misuse issue. Thank you for ALL you... See more

Rated 5 out of 5 stars
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Jorge from Godaddy was very helpful and professional. His patience and advice was top shelf. He should be promoted to manager! Thank you kindly, Bernard from Canada

Rated 5 out of 5 stars
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The customer service rep who assisted me was very patient and quite helpful with resolving my m365 website email access challenge. Thank you!

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Rated 5 out of 5 stars
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Lesley made sure my account was corrected and it was secure. She went out of her way to get my account in order and active again. She is a great employee.

Rated 5 out of 5 stars
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I had a fantastic experience with the customer service rep, Kaleem. This rep was extremely patient and helpful. Looked at every possibility he could to help me Resolve my issue. Disrupt treats his cus... See more

Rated 5 out of 5 stars

I tried getting a reimburse, the agent made it very difficult then told me it was done. Today I realized the they never process the reimbursment and the agent says its too late. Update: They proces... See more

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Rated 5 out of 5 stars
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Go daddy has to be the best company when it comes to customer service they answer the phone. They are very friendly and helpful and I always end up feeling great about my experience. I have been using... See more

Rated 5 out of 5 stars
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John Kenneath has been incredibly helpful and patient! I was honestly ready to cancel my subscription because the setup felt overwhelming as I’m just starting my small business. But John walked me thr... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5/5 Stars: Unmatched Reliability and Ease of Use! Review Content (Shortest Version): "GoDaddy is my long-term choice for all my domains and hosting. The platform is incredibly easy to navigat... See more

Rated 5 out of 5 stars
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Nick is wonderful on the phone. He was patient and knowledgeable and kind. I locked myself out of my account and he patiently got me back in my account. He helped me change over all of my information... See more

Rated 5 out of 5 stars
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⭐️⭐️⭐️⭐️⭐️ 5/5 Jon was extremely helpful and professional. He answered all my questions clearly and took the time to guide me through everything I needed for my website. His support was friendly,... See more

Rated 5 out of 5 stars
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⭐️⭐️⭐️⭐️⭐️ Kevin was truly exceptional. Even though he couldn’t resolve my account-access issue (that part belongs to a different department), he went above and beyond in every way he could. He h... See more

Rated 5 out of 5 stars
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We are the owners of Ma & Pa’s Pet Services LLC. Our company started back in 2016 but we did not build our online presence until 2021. We started with Go Daddy and we are a firm believer that if it’s... See more

Rated 5 out of 5 stars
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Tara, the agent that was assisting me was absolutely phenomenal. She was kind, professional, knowledgeable, and patient through every aspect of our communication on the issue that I was having. She he... See more

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Company details

  1. #16 of 26 best companies in DNS Provider
  2. #27 of 48 best companies in e-Commerce Solution Provider
  3. #112 of 308 best companies in Software Company
  4. #10 of 15 best companies in Web designer
  5. #28 of 64 best companies in Web Hosting Company
  6. #18 of 26 best companies in Website Designer

About GoDaddy

Written by the company

GoDaddy does more than sell domain names. Because every domain comes with GoDaddy Airo® to help unlock business growth. This AI experience will help you find a name for your business, build a website, and even design a logo, plus everything you need to reach more customers and make more sales.

Computer monitor showing website built by GoDaddy Airo®

Why GoDaddy?

We’re a trusted growth partner to over 20 million small business owners. Our global solutions seamlessly connect their identity and presence with commerce, leading to profitable growth. And when you need help along the way, GoDaddy is here for you with small business experts and resources, available 24/7.

GoDaddy Guide smiling with GoDaddy logo

Our Products

GoDaddy offers more than just a platform to build your website. Our groundbreaking AI-powered solution, GoDaddy Airo®, removes roadblocks to securing a domain and creating a memorable online presence with an SEO-friendly website. Elevate your business with productivity and email solutions that keep you looking professional. Our digital marketing tools empower entrepreneurs with everything needed to grow and thrive, whether selling online, in person, or both.

GoDaddy Airo®
Domains
Websites + Marketing
Commerce
Productivity
Digital Marketing

GoDaddy Airo®

Every domain registered with GoDaddy comes with this AI-powered experience. Business essentials like an AI-assisted domain search, eye-catching logo, coming-soon page (that can be upgraded to a full website), Social Media marketing, payments, and more! Just tell GoDaddy Airo® a little bit about your business and it will instantly generate these for you. After that, GoDaddy Airo® will handle business tasks for you, freeing up some much-needed time to focus on what you do best.

Entrepreneur reviewing a website design generated by GoDaddy Airo® on laptop

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

130K reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Refuse refund for terminal patient prefer theft

I was a customer for over 20 years with GoDaddy and had to cancel my GoDaddy accounts due to terminal cancer Dec 8, 2025. GoDaddy had renewed my annual accounts in November 2025 and stated there policy was no refunds. The renewal fees are 12 months into November 2026 nd so they are keeping the full amounts in excess of 450.00 that I believe I should be prorated and reimbursed as I'll be in the cloud. GoDaddy has highly transactional and greedy quality when it comes to fees and will fee creep and refuse legitimate refund requests. Better to find a equitable and reputable provider that is less of hedge fund approach to business. It was different company under Parsons.

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Used to be amazing, now dreadful

Been using godaddy for over 10 years. Was always good value and fast support. Recently, its gone so downhill. Takes forever to get a support person and when you do, they are more interested in upselling than sorting your problem. I often have to call back twice to get the problem actually addressed. Plus, recently i realised just how much of a markup they are putting on Office 365. If you have even a tiny amount of technical skill, get your email direct from microsoft (it can be pointed to any domain you own on godaddy very easily) and save yourself an absolute fortune for the **exact** same thing.

Shame to see such a once good company go down the tubes but thats whats going on here.

December 9, 2025
Unprompted review
Rated 4 out of 5 stars
Invited

Great and professional service

The service provided is very professional, products are security oriented although sometimes it feels as excessive. When needed, all doubts are clarified and enough information is given to make the right decisions when ordering upgrades or changes.

December 8, 2025
Rated 5 out of 5 stars
Invited

Godaddy is so easy and intuitive

Godaddy is so easy and intuitive. People say to me they have to go to their web person to make updates and changes, I dont get it. It is 5 mins work to update and change anything. I've got a great deal, aligned to my busines needs. Its great.

December 9, 2025
Rated 5 out of 5 stars
Invited

Brandon was excellent

Brandon was excellent. Nice to have someone to speak the language every once in a while.
These are the kind of people for customer service.
Thank you very much, Brandon!!

December 8, 2025
Rated 5 out of 5 stars
Invited

I love GoDaddy

I love GoDaddy, i own a small business and my clients noticed my website was plain and simple. So i was told I could get it built professionally starting at $525 BUT thanks to GoDaddy's very easy to use website builder I took the day and did it myself. Now my clients ask who did you pay to do such and awesome job. I smile and say, I did it... Thanks GoDaddy

October 21, 2025
Rated 5 out of 5 stars
Invited

GoDaddy support people get right to the point

GoDaddy support people get right to the point - there are a lot of issues behind the scenes - and they keep you informed. Mine had to do with SSL and my website certificate not functioning - something I knew nothing about - they cleared it up right away

December 8, 2025
Rated 5 out of 5 stars
Invited

Thank You Michael!

Michael was Excellent. He resolved my issue quickly along with being very professional, patient and friendly. Made me feel like I was part of the Family. Being 62 technology definitely isn't my strong suit. Just ask my grandkids, But Michael stepped me through everything flawlessly. I appreciated it very much. He deserves a Raise!

December 8, 2025
Rated 4 out of 5 stars
Invited

IT knew what to do!

My account apparently got stuck in some sort of cyber loop. Once I got a person on the line they were knowledgeable and persistent, staying with me until the issue was fixed. Sometimes IT can be maddening. I appreciated having a personal assistant with my issue.

December 8, 2025
Rated 5 out of 5 stars

Clint was the best

Clint was the first GoDaddy support person in many months that not only I could understand, but was also knowledgeable such that he didn't need to get inside support to answer my fairly technical questions. Go Daddy needs many more like Clint.

December 8, 2025
Unprompted review

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