Verified
Very happy so far with my setup in Grasshopper. Utilizing remote deposit, Audiobooks for payment links to clients, transfers to and from our existing banks. All without much effort or issues. The dela... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Love this company because they will work with small businesses, especially mortgage brokers, without giving them a hassle about being self employed. They were easy to setup. There are still workin... See more
Company replied
Verified
I wish I had the ability to automatically categorize expenses within Grasshopper like Found bank has. Now, I have to sign up for quickbooks again. kind of a pain.
Company replied
Verified
I like everything about Grasshopper Bank except I find the website a little confusing. I find certain tasks are not as self explanatory as I'd like. It may be that I just need to get used to it.
Company replied
Verified
Grasshopper is fast and reliable. They do their due diligence to make sure their customers comply (in a helpful way); and they simultaneously attend to all of my needs quickly and with high quality.... See more
Company replied
Verified
I like everything about it except two things: 1. I don't see that it integrates with Xero (www dot xero dot com) so reconciliations are a bit of a pain 2. Online transfers (both from external... See more
Company replied
Verified
Savings account should be opened automatically, there are too many forms to fill for such as trivial thing
Company replied
Verified
Although your customer support team is great, your delayed deposit and delayed payments via ACH are very disturbing. I am accustomed to a deposit being available next day and a payment via ACH going... See more
Company replied
We moved to Grasshopper simply because they offered a better rate than our primary bank. I felt at first they were a "faceless" organization, but that all changed when Nadia S and Robert B reached ou... See more
Company replied
Verified
I appreciate the virtual debit card option, but the app and website don’t make it clear how to set it up. Had to call customer support, who were able to help very quickly, instructing me to add a car... See more
Company replied
The debit card would never work despite sufficient funds. The first time I asked about this, I was told there were no "declines" and the transaction was approved. That was not true. After numerous att... See more
Company replied
Verified
Easy to open the account in just a few minutes, great follow-up email to share important information, quick arrival of the debit card, and easy activation process. And, I get access to Autobooks! So... See more
Company replied
Verified
A knowledgeable representative answers right away. They are readyvto help. If they can't resolve the issue during the call, they let me know and they get the issue resolved. I feel heard and val... See more
Company replied
Verified
I signed up with this bank to explore and compare the features with my other business checking account. Unfortunately, I never received the debit card. Someone else got my mail, activated the debit ca... See more
Company replied
Verified
First thank you for the ability to have an online business bank. I am encountering a few annoying glitches and odd functionality issues. When making payments, there does not seem to be any way t... See more
Company replied
Verified
This company answered all of my questions prior to opening my account. Once open I needed to deposit a check from a Canadian bank and all other banks couldn't help me with this. It was easy with Grass... See more
Company replied
Grasshopper has been a breath of fresh air for our business, super easy to use app, very good support and for the first time in our twenty eight years of business we earn interest on a business accou... See more
Company replied
Great bank, fast support and very reliable for my business needs. Highly recommended
Company replied
Verified
The team at Grasshopper is very polite, professional, and helpful. They will stay on the phone with you until the issue is resolved.
Company replied
Verified
The user interface is great! I need very fast speeds to conduct my business and grasshopper gives me access to foreign markets by receiving payments internationally. I am currently working to get more... See more
Company replied
Verified
My experience was amazing as every step of setting up my new business account went seamless. I'd definitely refer to family and friends. ARA
Company replied
the apps ok overall, sometimes it logs me out for no reason , but it most features work fine i use it mostly for checking my balance and paying bills
Company replied
I’ve been using Grasshopper for my business checking account for nearly a year. The support team has been excellent, and the debit card cash back is a great bonus
Company replied
Invited
Every time I call with a concern or issue, Every Time, I get someone who is patient with me and helps me work through it. I have never had a bad customer service experience and now expect that every... See more
Company replied
Verified
Great service & my technical issue was resolved with one phone call!
Company replied
Verified
Disappointed in the dollar limits for transfers. Not nearly high enough.
Company replied
Verified
Signing up was easy and I'm getting a terrific interest rate and no fees. Most of the big banks now charge to use a teller so I'm not really losing anything. Website is straight forward and easy to us... See more
Company replied
I am a believer in the simplicity - especially if the platform is digital. Working with Grasshopper support was painless and what I would like to especially call out is the professionalism and courte... See more
Company replied
Verified
I’m very pleased with grasshopper thus far. The website and app are easy to use and the customer service has been responsive and helpful!
Company replied
Verified
I like the quick response on the message feature, but the replies are normally what i can find on the q And A page
Company replied
Verified
Grasshopper has very helpful and pleasant phone support, which is much appreciated! It's nice to speak with a person instead of a Bot.
Company replied
Verified
I had a few questions and was able to talk to a real person without having to leave a message. The representative was very helpful and friendly! Setting up the account was a breeze.
Company replied
Verified
Work in progress. We are working through getting my account set up. Would have love to have known all the documents that would be needed prior.
Company replied
Verified
Attempting to build a startup can be an unfamiliar process with - at times - too many options. Once choice I am feeling entirely confident in is my choice with Grasshopper. The newer, digital 'finte... See more
Company replied
Invited
Easy to set up an account. Great APY on their savings accounts. Customer service picks up the phone quickly and is always friendly and helpful.
Company replied
Verified
I just opened a new account for my business. I was surprised by how great the customer service was over the phone. They were very helpful and no wait time to talk to someone.
Company replied
The Grasshopper team is always quick to respond and very easy to get in touch with! They area helpful, knowledgeable, and prompt to address needs.
Company replied
Friendliness of agent that reached out. The follow up concierge call was a nice surprise and I appreciated the personal white glove service.
Company replied
Verified
Great service ACH is a decent speed and their phone customer service is top notch!
Company replied
Verified
I love the fact that grasshopper bank let me open a bank account for my business. Every account has an interest rate that you receive to build money.
Company replied
Verified
Employees that helped me were very knowledgeable and able to help take care of requests and answer all of my questions.
Company replied
Verified
I always have very friendly competent people assist me when I have questions or issues!
Company replied
Verified
Keisha, Barbara and team are great, very responsive to different types of requests!
Company replied
Verified
No Limit Transfers - Grasshopper Bank has no limit on incoming transfers, compared to all the other banks and "banksters" that believe your money is theirs once received.
Company replied
Verified
Customer service agent was helpful and great spirited. Made my experience that much difference.
Company replied
Verified
It took too many interactions to resolve the issue.
Company replied
Verified
Easy and intuitive to use app.
Company replied
Verified
Great job answering questions
Company replied
I’ve been using Grasshopper Bank for a while now, and I can honestly say it’s one of the best digital banking experiences I’ve had. The platform is incredibly simple to use, yet it offers all th... See more
Company replied
Company details
- #100 of 110 best companies in Financial Institution
- #27 of 30 best companies in Bank
Written by the company
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank built for the business and innovation economy with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, venture capital and private equity firms, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and commercial real estate lending. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Who We Are
Written by the company
- Our Mission
- Grasshopper is a client-first digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.
- Our Community
- Diversity in business depends on inclusive banking. Grasshopper is driven to make business banking more accessible through our digital platform. We want to finance the future and build the innovation economy. And as a digital bank, our community is everywhere. We seek to add new perspectives for stronger innovation and better performance, enabling mutually beneficial opportunities for both our clients and our employees to grow and thrive.
- Our Name
- Grasshopper Bank was named after the famed computer scientist and US Navy rear admiral Grace Hopper, and our tagline “Only Forward” pays homage to the grasshopper, who can only jump forward. In order to keep moving forward, we must learn lessons from the past. By using the framework that Grace Hopper built before us, we intend to redefine what it means to provide the best digital banking experience. Guided by our mission to serve the innovation economy, our goal as a client-first digital bank is to continue to offer innovative, leading-edge products, services and technologies to improve our customers’ financial lives. Whether it’s helping small business owners keep track of their finances or providing firm-focused solutions for venture capital and private equity, we are committed to being the forward-thinking financial partner you can trust.
Contact info
261 5th Ave, Suite 610, 10016, New York, United States
- (888)895-9685
- marketing@grasshopper.bank
- www.grasshopper.bank
Need more from your banking partner?
3.8
Great
324 reviews
Replied to 97% of negative reviews
Typically takes over 1 month to reply
Verified
Getting Started
I've had a few questions since creating my account and the reps that have helped me (especially my encounter with Rebecca) have been great.
December 4, 2025
Verified
Consistent Service, Zero Interruptions
They always know what they're doing and they make any questions I have simple to answer without fluff or time wasted. As a small business, this is really important to me. Thanks.
December 5, 2025
Reply from Grasshopper Bank
Hi Alicia,
Thank you for the 5-star review! We’re pleased to hear that our team has been able to provide consistent, straightforward support from day one. At Grasshopper, we’re committed to making banking simple and reliable, and we truly appreciate the trust you’ve placed in us. If there’s ever anything more we can do to support your business, we’re always here to help.
Verified
When i called for an update I got…
When i called for an update I got exactly the information I was asking for. Be responses to things were within the expected time frames. The representative I was given and did not expect was fantastic. I was able to receive extra help from her with random questions I had. My only issue was with transferring money from my bank persjnal account to this one. It didn't happen and I didn't get an explanation on that so I had to go and ask why and do it again.
December 2, 2025
Verified
Responsive Banking
I reached out with a question about a deposit hold on a weekend evening and had an answer before I checked my phone the next day.
More importantly, Grasshopper Bank offered the convenience of online banking for my LLC and had fewer deposit limits than my local bank. This was essential because of my monthly billing structures. I am fortunate to have found this business partner!
December 4, 2025
Reply from Grasshopper Bank
Thank you for the 5-star review! We’re glad our team was able to get back to you quickly, even outside regular business hours, and that our digital banking platform has been a strong fit for the way you run your LLC. Earning the trust of clients like you is central to everything we do, and we’re committed to providing the clarity, reliability, and support your business deserves. If there’s ever anything more we can do to support your business, don’t hesitate to reach out. We’re always happy to help!
Verified
Savings account should be opened…
Savings account should be opened automatically, there are too many forms to fill for such as trivial thing
December 3, 2025
Reply from Grasshopper Bank
Hi Ilya,
Thank you for sharing this feedback. We understand that additional forms can feel unnecessary, and we appreciate you taking the time to let us know how the process felt from your side.
As part of our approach to responsible and transparent banking, we aim to ensure clients are only opening accounts or products they truly want, intend to use, and are genuinely useful for their needs, rather than creating extra accounts that may end up sitting dormant. Our goal is simply to help ensure each and every account serves a clear purpose and supports how you manage your finances.
That said, we have shared your feedback with our product and leadership teams for consideration as a part of our ongoing strategy and planning sessions. In the meantime, your perspective highlights an opportunity for us to make it even easier for existing clients to open a second account or add another product when the need arises, so we will continue to explore ways to streamline the process and enhance the overall experience.
If there’s anything else we can do to improve your experience or support your business, please don’t hesitate to reach out. We’re just a call or message away.
Only Forward,
Grasshopper Bank
Verified
Reply from Grasshopper Bank
Hi Samuel,
Thank you for the 5-star review — we truly appreciate it. We’re glad to hear our Client Services team was able to support you and provide the clarity you needed. Ensuring our clients feel confident and well taken care of is always our priority. Thank you for choosing Grasshopper! If there’s anything else you need, do not hesitate to reach out.
Verified
I was told I would have a resolution…
I was told I would have a resolution today. I did not get a response in any way. I am not confident that my hard-earned money will be in the right hands and am seriously considering taking my money elsewhere.
December 4, 2025
Reply from Grasshopper Bank
Hi Cathy,
Thank you for sharing your feedback. We’re sorry that you didn’t receive the timely update you were expecting — clear communication is important, especially when it involves your funds.
As a federally regulated bank, we conduct a variety of security and risk assessments both at account opening and on an ongoing basis. It appears our recent mobile check deposit triggered one of these reviews and is currently undergoing additional verification to ensure it meets all required banking and security standards. While we understand how important a quick resolution is, these reviews are necessary to keep all our clients and the bank protected.
Please know that your case is being prioritized, and our team is working to move things forward as quickly as possible.
You can expect direct outreach from our support team with an update and next steps very soon. We appreciate your patience and understanding as we work diligently to maintain a safe, secure and reliable digital banking environment for all.
Only Forward,
Grasshopper Bank
Great bank
Great bank, fast support and very reliable for my business needs. Highly recommended
December 3, 2025
Unprompted review
Reply from Grasshopper Bank
Thank you for taking the time to leave this 5-star review! We’re delighted to hear that you’re satisfied with your experience and that our platform is supporting your business the way it should. Our mission is to provide a reliable, digital banking experience for entrepreneurs, and it means a great deal to know that commitment is reflected in your day-to-day use of our services.We appreciate your trust in us and look forward to continuing to support your business as it grows!
Verified
Great service & my technical issue was…
Great service & my technical issue was resolved with one phone call!
December 3, 2025
Reply from Grasshopper Bank
Thank you for the 5-star review! We’re pleased to hear that our Client Services team was able to step in and solve your technical issue quickly and effectively, providing the level of service we aim to deliver for every client. Ensuring clear communication, timely support, and a smooth digital banking experience is always our priority. Should you ever need assistance again, we’re here and ready to help!
Verified
Disappointed in the dollar limits for…
Disappointed in the dollar limits for transfers. Not nearly high enough.
November 29, 2025
Reply from Grasshopper Bank
Hello Joseph,
Thank you for sharing your feedback. We understand how limiting it can feel when transfer amounts don’t align with your business’s needs.
As a federally regulated financial institution, we set transfer limits based on a combination of security requirements, industry best practices, and account activity history. These safeguards are in place to protect our clients and ensure the integrity of our digital banking platform. That said, we know every business operates differently, and your feedback helps us evaluate where adjustments may be needed.
If you’d like to review options for increasing your limits or discuss what might be possible for your specific use case, our team would be glad to assist. In the meantime, we will continue working on introducing dynamic segmentation and developing new technology to further expedite funds availability, and we look forward to sharing the details with you once these enhancements are live.
Only Forward,
Grasshopper Bank
Verified
Fast and easy
November 21, 2025
Reply from Grasshopper Bank
Thank you, Maria! We built Grasshopper to be a digital bank that moves at the speed of your business, so it’s great to hear that your experience felt smooth and straightforward. We appreciate you choosing us and we look forward to supporting you as you continue to grow.
Verified
Grasshopper is fast and reliable
Grasshopper is fast and reliable. They do their due diligence to make sure their customers comply (in a helpful way); and they simultaneously attend to all of my needs quickly and with high quality. Their fees are extremely reasonable and fully transparent. Their interest options are as good as any I've found. A friendly human being always picks up the phone when I call with any need, and they take care of that need during that call 100% of the time.
November 19, 2025
Reply from Grasshopper Bank
Michael, thank you for sharing this generous review! Knowing that our team has earned your confidence is something we value deeply. At Grasshopper, we put a lot of care into making every client feel supported heard and prioritized, and it’s great to hear that your experience reflects exactly what we strive for each day. Should you ever need guidance, solutions or simply a quick check in, we are always here for you.
Verified
Great service
Great service
ACH is a decent speed and their phone customer service is top notch!
February 10, 2025
Reply from Grasshopper Bank
Hi Christopher, thank you so much for taking the time to leave a review! We’re glad to hear that your experience has been a positive one. Our team works hard to provide responsive support and reliable payment processing, and it’s great to know that this has come through in your interactions with us. We appreciate you being part of our community and look forward to continuing to support your business as you grow.
Verified
Reply from Grasshopper Bank
Hello Timothy, thank you for taking the time to leave a review. We truly appreciate it! We’re always working to make sure our clients feel supported and taken care of, and it’s wonderful to know your experience reflects the level of service we aim to deliver. Thank you for choosing Grasshopper. We’re here whenever you need.
Verified
The team at Grasshopper is very polite
The team at Grasshopper is very polite, professional, and helpful. They will stay on the phone with you until the issue is resolved.
November 14, 2025
Reply from Grasshopper Bank
Hello Cynthia, thank you so much for your thoughtful review. We’re glad to hear that your interactions with our Client Services team have felt supportive and solution-oriented. We take pride in working diligently to address and fully resolve any issue, and it means a lot to know that it made a difference in your experience. If there’s ever anything more we can do to support you, we’re always just a call or message away.
Verified
Reply from Grasshopper Bank
Hi Sergio, thank you for sharing your feedback. We’re dedicated to delivering a seamless and modern digital banking experience, and it’s rewarding to know our platform is supporting you in the way we intend. We appreciate your trust in us and look forward to continuing to serve you.
Verified
I like everything about it except two…
I like everything about it except two things:
1. I don't see that it integrates with Xero (www dot xero dot com) so reconciliations are a bit of a pain
2. Online transfers (both from external banks as well as between Grasshopper accounts) took longer than I was expecting
Otherwise, no complaints :)
November 10, 2025
Reply from Grasshopper Bank
Hi Meredith,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience hasn’t been as expected, and we truly appreciate you taking the time to let us know what could be improved. We’re happy to share that our Xero integration is currently in Beta, and we’re actively working through the final development steps to bring it to all clients. A member of our team will reach out to you directly about potentially joining. We’d be happy to include you, if interested.
Regarding transfer timing, we understand how important speed is when managing your cash flow. While some transfers can take a little longer depending on the external institution or the network’s processing windows, we’re continuously working to make this experience faster and more seamless. We’re also actively working on developing and supporting new technologies, like real-time payments, to provide even more efficient options for our clients.
Your input helps us prioritize the improvements that matter most to our clients, and we’re committed to making your experience with us even better. We hope to earn your 5 stars in the future by ensuring that every interaction is as smooth, supportive, and valuable as possible. If there’s ever anything more we can do, we’re here to help.
Only forward,
Grasshopper
Verified
Customer service agent was helpful and…
Customer service agent was helpful and great spirited. Made my experience that much difference.
November 13, 2025
Reply from Grasshopper Bank
Hi Chris, thank you so much for your kind words! We’re thrilled to hear that our Client Service team made a positive difference in your experience. Providing helpful, friendly, and uplifting support is something we care deeply about, so it truly means a lot to know it came through. We appreciate you taking the time to share your feedback and look forward to continuing to support you whenever you need us.
Verified
I like the quick response on the…
I like the quick response on the message feature, but the replies are normally what i can find on the q And A page
November 12, 2025
Reply from Grasshopper Bank
Hello Casey, thank you for sharing your thoughts with us. We’re glad to know our team is easy to reach and helpful when you need quick support, we appreciate you letting us know how to do better. Hearing that some responses felt a bit generic is important insight for us. We want every interaction to feel clear, useful, and specific to your situation, and feedback like yours helps us understand when clients are looking for a bit more clarity or context beyond the basics.
If you’re ever looking for more detailed guidance, our team is always here to dig in and provide the context you need. Your experience matters to us, and we’re committed to making it even better moving forward.
Verified
The user interface is great
The user interface is great! I need very fast speeds to conduct my business and grasshopper gives me access to foreign markets by receiving payments internationally. I am currently working to get more foreign companies comfortable sending money to a receiver called grasshopper.
November 11, 2025
Reply from Grasshopper Bank
Hi Michael, thank you for sharing this thoughtful review. It’s great to hear that our platform supports the way you run your business and helps you navigate international payments with confidence. Expanding into foreign markets can be complex, and we’re committed to making that process as smooth and reliable as possible. If there’s anything we can do to continue supporting your growth, we’re here for you.
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