Although we had issues with our white glove delivery service - furniture not getting assembled, which was not Hernest's fault - the furniture arrived well-packed and was very beautiful. The company's... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
We ordered the Valborg Oak Media Console in black. The piece arrived way before expected delivery date and the delivery service was excellent. The console is stunning. Would have loved the shelving be... See more
The furniture buying process was seamless with Hernest! I was able to place my order and they reached out within a few days to schedule my delivery and confirm my time frame. The delivery team was exc... See more
Verified
Hernest has truly earned my trust with both their exceptional customer service and the quality of their products. The Rolf Oval console is my favorite piece of furniture. It’s the perfect size—neither... See more
I ordered media console and it arrived on time and in perfect shape. The customer service was excellent and everything about the ordering to receiving end of the product was flawless. Thank you and wi... See more
Verified
Perfect piece for our nyc apartment. The item itself is amazing and comes mostly built. One issue i encountered wasn’t with the company but with FedEx as they left the huge box in my lobby and I had t... See more
We purchased a media console from Hernest and it is absolutely stunning! It has made it the focal point of our living room. The item was packaged extremely well with no damage to anything. Just had to... See more
Customer service was very helpful in determining when my delivery would be. I’m traveling and wanted to make sure my buffet would arrive while I was home. It hasn’t arrived yet, but I can’t wait to se... See more
I’m giving these folks an A+ for service because…I ordered a console (which is lovely) but it was stolen from my building. Not their fault, but within a week I had a new console at no additional cos... See more
Item was shipped quickly, ease of communication, product was as advertised and looks great in our family room. Customer service was top notch. Needed to change delivery to white glove after I placed t... See more
Verified
It’s a beautiful piece of furniture made of good quality materials but a huge pain to assemble. Some instructions aren’t clear and I worry the screws will loosen over time. For the price, we were expe... See more
Company replied
Our experience with Hernest was great overall! We ordered a TV console & an entryway table, super happy with the quality of both! Packaged well & no damage from shipping! Would definitely order from t... See more
We ordered the Valborg 80" Oak Media Console (Black). When it arrived the delivery service notes that the box was damaged in a few areas. Upon open the box we discover our the console tables was damag... See more
Verified
I loved the chairs I purchased so much I bought more! They are perfection. Chairs are excellent quality, arrived quickly, in unblemished condition, and assembled. Don’t cheat yourself by purchasing... See more
Verified
Shipping was faster than expected. It came in two very large, heavy boxes. Relatively easy to put together. Instructions couldve been clearer on the drawer installation. The quality of the item is whe... See more
Company replied
My husband and I have been searching for the right MCM media console for quite a while. We came across this beautiful one with tambour doors and the perfect dimensions and style for our house on Herne... See more
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I bought 6 Lars vegan leather dining chairs recently. I was nervous about buying online, but was completely surprised and pleased when they arrived. The quality is beautiful. They are sturdy, arrived... See more
My overall experience with the company was great. Customer service was easy to contact and they get back to me with their response quickly. They did the follow up with FedEx on the reschedule and... See more
The customer support was absolutely fantastic. I ordered a coffee table and sofa from Hernest, and both the pieces were beautiful. I had some trouble assembling the sofa, but the customer service repr... See more
Love my media console! This product came exactly as described on Hernest's website. The delivery was efficient, and it came faster than I expected! It was also extremely easy to put together, and I wa... See more
Product delivered as promised. Product was in perfect condition and looks great in the home. Lots of protective packaging to deal with
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We are very happy with our experience the piece we got was beautiful and high quality! Shipping was speedy also.
I purchased the Rolf 35” round coffee table in natural ash wood and absolutely love it! It came pre-assembled and was packaged safely arriving in perfect condition. The natural ash color is so beautif... See more
Customer service is responsive and accommodating. They allowed me to cancel an order before it shipped once I realized my measurement mistake, thus allowing me to avoid re-stocking fees. The furnitur... See more
Verified
I’m absolutely obsessed with this tv console. It is one of my first bigger purchases. The quality is amazing and it makes it even better that you don’t even have to put it together-saves my husband an... See more
Verified
Product was delivered fast.Table is well made, prices is affordable, Color looks a little different than picture but, I still love it. Perfect small size for my space but, still gives off big style.
Verified
Love my lamp and the service was amazing! Looking forward to ordering from Hernest again!
Verified
I am very impressed with the quality of the furniture and the detail. It is sturdy and well crafted with a beautiful design pattern.
Amazing customer service and product quality is top-notch. Very impressed
Quick response times and willing to find a solution that works for everyone.
Verified
The couch was just as described and well constructed. It arrived quickly in just a few days. We are very happy with it.
Verified
Product was exactly what we wanted delivery reliable.
Most people only write reviews when things go wrong so I wanted to take a second to write one where nothing went wrong. We ordered the Ingrid storage unit and received it within 10 days. The box was a... See more
I had a great experience purchasing my TV console from Hernest. The order was dispatched about a month after purchase, but the timeline they provided was accurate, and I appreciated the clear updates... See more
We absolutely love the Hernest dining chairs we purchased. They sit around a $8,000 Japanese white oak dining table and we get more compliments on the chairs than the table! Also, when the chairs... See more
Great customer service. Resolved my issue in one day and followed up to check progress. Highly recommend!
We invested in 2 Astrid accent chests for our home. Hernest absolutely delivered on quality, value for the investment we made and classic beauty. Although our home is older and we plan on renovating m... See more
Really wonderful customer service from Hernest. We had a media console that was delivered and had some minor flaws. Their team was able to help me troubleshoot to find a resolution. Really appreciativ... See more
This company has great communication and customer service. I needed my order delivery delayed and they handled that seemlessly. The furniture is gorgeous. I would and will order again.
The coffee table is excellent! Made of high-quality solid wood, this is a heavy, sturdy, and easy-to-assemble piece. Above all, the shipping was super fast with next-day delivery.
I purchased a dining table, the table is stunning He had a couple small issues, but the customer service was amazing… they give me the perfect solution for my problems Easy to communicate, take res... See more
Great company to work with. I was impressed by their quick turnaround and answering questions through email as well as Instagram. The products I bought seemed far better and quality than any other com... See more
We had been searching for the right media console to match our extra large space. We found the Valborg 80" Oak Media Console online but were hesitant as we had not order from Hernest before. We finall... See more
What could have been a negative experience was very quickly turned into a positive one due to the Hernest Customer Support Team's immediate attention and speedy resolution to a small issue. I've now p... See more
Verified
We had a wonderful experience with Hernest! Their team was incredibly prompt and responsive in communicating with us and went above and beyond to help resolve a purchase issue. They were professio... See more
Verified
I’m amazed at how quickly the sofa bed was delivered. It arrived in perfect condition, and my wife and I had no trouble assembling it. The material quality is excellent. The foam feels a bit firm, but... See more
Had a delivery issue with the delivering company, but Hernest team stepped in and sorted out everything, they communicated effectively, every step of the process to make sure I received my beautiful f... See more
Company details
- #83 of 162 best companies in Furniture Store
- #2 of 7 best companies in Bed Shop
- #14 of 40 best companies in Bedroom Furniture Store
- #42 of 92 best companies in Decoration and Interior Design Store
- #3 of 6 best companies in Furniture Maker
- #14 of 29 best companies in Living Room Furniture Store
About HERNEST
Written by the company
Crafted for the way you live.
We strive to craft furnishings that empower and endure, transforming your space into a reflection of individuality.
We believe that home is more than a place to live — it’s a space where personality and aesthetics flow freely, reflecting each unique lifestyle.
At HERNEST, we carry a heartfelt passion for artistry and craftsmanship, striving to bring timeless design and authentic, high-quality furnishings into your home — empowering you to create a space you feel both physically and emotionally connected to, and proud to share.
SHOP HERE:
We strive to craft furnishings that empower and endure, transforming your space into a reflection of individuality.
We believe that home is more than a place to live — it’s a space where personality and aesthetics flow freely, reflecting each unique lifestyle.
At HERNEST, we carry a heartfelt passion for artistry and craftsmanship, striving to bring timeless design and authentic, high-quality furnishings into your home — empowering you to create a space you feel both physically and emotionally connected to, and proud to share.
Contact info
3834 136th Ave SE, 98006-1428, Bellevue, United States
- 877- 308-0527
- service@hernest.com
- www.hernest.com
4.4
Excellent
374 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
Redirected
Poor furniture, worse customer service
Poor furniture, poor customer service. This is a mentally exhausting experience to pay such price but receiving an incomplete furniture, the lagging communication has not only wasted more time, but also leads nowhere. I found the furniture had missing parts, I online chatted with its representative right away hoping they can mail them to me, representative Axl offered me 10% to get from local stores. I counted 15% since the parts were unique style and sizes, I wasn’t even sure I can find any unless to have professional custom make them. While the communication was so lagging, I made call while waiting for Axl’s response. Representative Nixon assured me I will get responses in 24hours if I reply his email with picture evidence. I went back home found more issues with the furniture, both sets of doors has alignment issues and there were black marks all over the door surface, I included them in my email. Unfortunately I got a reply with no responding name instead of only customer service department to let me know they had prepared the furniture completely no mention of anything else. It is childish behavior to ignore the responsibilities of being a customer service representative, apparently it is the easiest for them to reject the defective product after sale and ignore the original 10% offer their representative Axl had given to me (I have screenshots). I have followed up multiple emails but no response to my replacement request. There no way I will trust this company nor their customer service.
December 7, 2025
Unprompted review
Reply from HERNEST
Dear Jane,
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and understand the frustration you've experienced with both your purchase and the communication process.
We sincerely apologize for the inconvenience caused by the incomplete item and the delays in our response. Please know that we have taken your concerns seriously and have processed the refund as you requested.
We understand that these concerns are important and assure you that we are working to improve our processes to ensure a more efficient and helpful experience for our customers in the future.
Your satisfaction is our priority, and we are dedicated to resolving any issues you've encountered. If you have any further concerns or require additional assistance, please don't hesitate to contact us again. We are here to help and will do our best to make things right.
Best regards,
HERNEST
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Extremely disappointing experience — broken product, long delays, and poor communication disappointing experience
Extremely disappointing experience — broken product, long delays, and poor communication
I ordered several pieces of furniture from Hernest on November 13, including a dining table that was supposed to arrive within a few days. Instead, the delivery took much longer than advertised, and when the table finally arrived, the delivery team opened the box and showed me that it was completely broken. They took pictures and took the table back immediately.
Since then, the customer service process has been frustrating and unhelpful. I’ve had to repeat the same information multiple times, even though the delivery team already documented the damage. Instead of providing a clear solution or replacement timeline, Hernest kept asking for confirmations and offering vague answers.
Now I’m being told that a replacement may take 8–16 more days, which is unacceptable considering the product arrived damaged and the original delivery was already delayed. I needed the table for an event at my home, and the delays completely ruined that plan.
Overall, this has been a terrible experience — misleading delivery estimates, damaged product, slow communication, and no urgency to fix their mistake. I would not recommend ordering from Hernest based on what I went through.
December 8, 2025
Unprompted review
Reply from HERNEST
Dear Hugo Akabane,
Thank you for taking the time to share your feedback with us. We truly appreciate your patience and understanding as we work to address the challenges you’ve encountered.
We know that delays can be frustrating, especially when they affect your plans, and we are sorry for any inconvenience caused. While factors like logistics route adjustments and bad weather can sometimes affect delivery times, we are committed to improving our processes to ensure smoother experiences in the future.
We are deeply sorry that the dining table you received was damaged. Please rest assured that every product undergoes rigorous quality control measures before being shipped. However, we acknowledge that this issue fell short of our standards, and we are taking it very seriously.
We also apologize for any frustration caused by the initial communication and the time it took to provide a resolution. Your feedback is invaluable to us, and we are actively working to enhance our customer service to better meet your expectations.
Regarding the replacement, the product is being shipped via Freight Carrier, which is why the package may take 1-2 weeks. We apologize for the inconvenience this causes and are doing everything we can to expedite the process. Please check your mailbox for the latest updates and details we’ve shared.
Your satisfaction is our top priority, and we are dedicated to ensuring this issue is resolved promptly. If you have any further questions or concerns, please don’t hesitate to reach out to us directly.
Best regards,
HERNEST
Had an issue with my initial delivery…
Had an issue with my initial delivery and the team was highly responsive and re-arranged everything. Table was exactly as advertised and looks wonderful thanks!
December 3, 2025
Unprompted review
Dining table
I purchased a dining table, the table is stunning
He had a couple small issues, but the customer service was amazing… they give me the perfect solution for my problems
Easy to communicate, take responsibilities and the great customer service
Would definitely purchase again
December 2, 2025
Unprompted review
Oooooof. Just No to this company, they're careless.
Oooooof. THis company is a s*&%show.
I like the piece I ordered, don't love it (the Ragnar sideboard). The delivery process was pretty smooth. I think the sideboard is a little cheap looking, a few design details that were overlooked. I wanted to leave photos and review on the website, and reached out to support for help. They sent me a link to another person's order, including their name, address, and last four of their Amex card. MAJOR RED FLAG!!!! They have no idea what they're doing over there and are really careless with customer's private data. I am very worried about who they've given my information to. I do not recommend.
December 5, 2025
Unprompted review
Reply from HERNEST
Dear T.E. Barnes,
Thank you for sharing your feedback with us. We truly appreciate you taking the time to detail your experience, and we are very sorry to learn about the concerns you’ve raised—especially regarding the delivery of another customer’s information.
We take data security extremely seriously and are already investigating this incident internally to prevent anything like it from happening again. Your trust and safety are our top priorities, and we are committed to strengthening our processes to ensure every customer’s information remains secure.
Regarding your experience with the sideboard, we appreciate your honest thoughts on the design and quality. We always want our customers to be completely satisfied with their purchase, and we’d welcome the chance to make things right for you.
As we require more personal details to solve this issue, we'll need your assistance to reach out to us via this link: https://www.hernest.com/help, so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
HERNEST
Verified
This is the first time I purchase an…
This is the first time I purchase an item from HERNEST, and I had a very bad experience.
I order a table, when I received the table it was broken, the quality is very bad, I requesting to return the product and a refund of my money.
December 3, 2025
Reply from HERNEST
Dear Ana Hernandez,
Thank you for sharing your experience, and we are truly sorry to hear that the table you received arrived broken and did not meet your expectations. We sincerely apologize for the inconvenience and frustration this has caused.
Every piece undergoes multiple quality checks before shipping, and we will investigate what went wrong in this case to prevent it from happening again. We have already sent you a solution via email—please check your mailbox for our message.
Your satisfaction is very important to us, and we hope to have the opportunity to make things right. Please feel free to reply directly to our email if you need any further assistance.
Best regards,
HERNEST
This company has great communication…
This company has great communication and customer service. I needed my order delivery delayed and they handled that seemlessly. The furniture is gorgeous. I would and will order again.
November 5, 2025
Unprompted review
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The worst company ever
The worst company ever. I will never ever order from them
I order a tv stan on November. My package was supposed to be arriving bwt November 25tg to December 2nd. Its December 3rd, when I track the package it showed is has been in the truck out for delivery since November 18th. I contacted then they have no idea where my package is
December 3, 2025
Unprompted review
Reply from HERNEST
Dear Magaly Casale,
Thank you for your feedback and for bringing this to our attention. We truly understand how frustrating this situation must be for you, and we appreciate your patience while we work to resolve it.
We are continuing to follow up with the carrier to gather more details and will keep you informed within the next 24 hours. We apologize for any inconvenience this may have caused and are doing everything in our power to ensure your order is delivered as soon as possible.
Please rest assured that we take shipping concerns seriously and are committed to making this right for you. Thank you for your understanding, and we hope to continue serving you in the future with a better experience.
Best regards,
HERNEST
Verified
Stellar product and service!
Love my lamp and the service was amazing! Looking forward to ordering from Hernest again!
December 3, 2025
Verified
Valborg Oak Media Console
We ordered the Valborg Oak Media Console in black. The piece arrived way before expected delivery date and the delivery service was excellent. The console is stunning. Would have loved the shelving behind the glass to have lighting but that’s an easy fix for me to add myself. Love the console.
December 3, 2025
Amazing customer service and product…
Amazing customer service and product quality is top-notch. Very impressed
November 19, 2025
Unprompted review
Verified
Product was exactly what we wanted…
Product was exactly what we wanted delivery reliable.
December 3, 2025
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We are very happy with our experience…
We are very happy with our experience the piece we got was beautiful and high quality! Shipping was speedy also.
November 27, 2025
Unprompted review
All met expectations
Product delivered as promised.
Product was in perfect condition and looks great in the home.
Lots of protective packaging to deal with
November 24, 2025
Unprompted review
Best furniture
The furniture buying process was seamless with Hernest! I was able to place my order and they reached out within a few days to schedule my delivery and confirm my time frame. The delivery team was exceptional and also handled everything with care. Will definitely be purchasing more furniture from Hernest!
November 2, 2025
Unprompted review
Damaged item but made whole by Hernest and their support team
We ordered the Valborg 80" Oak Media Console (Black). When it arrived the delivery service notes that the box was damaged in a few areas. Upon open the box we discover our the console tables was damaged on its face and doors. We sent an email to Hernest support and they offered us a few options to resolve the issue 1.) send it back or 2.) % back and get it repaired locally. We took the second option for a % back on our purchase and take the money to have it repaired. The packaging on the table was robust and without it I'm sure the item would have came more beat up. When made aware of the issue Hernest jumped right into action and only asked we send a picture or the damaged box and the item. Then they took care of us right away. other then the damage during shipping (which is not their fault) the product and our experience have been great. I would buy from them Hernest again.
November 25, 2025
Unprompted review
Verified
Terrible experience with shipping even…
Terrible experience with shipping even after paying for white glove delivery.
December 1, 2025
Reply from HERNEST
Dear Digant Shah,
We are sorry for the inconvenience caused. This is definitely not the experience we wish to create for our customers. Please know that we take your feedback seriously and are committed to ensuring a seamless experience for all our customers.
Regarding your concern, please allow us some time to investigate. We will get back to you via email within 48 hours. Thank you for bearing with us.
If you have any other suggestions or feedback, please do not hesitate to contact us via these options:
https://www.hernest.com/help
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
HERNEST
Verified
Perfect piece for our nyc apartment
Perfect piece for our nyc apartment. The item itself is amazing and comes mostly built. One issue i encountered wasn’t with the company but with FedEx as they left the huge box in my lobby and I had to figure out a way to get it up two flights. So if you’re in a walk up, plan for that on delivery.
December 1, 2025
Verified
The couch was just as described and…
The couch was just as described and well constructed. It arrived quickly in just a few days. We are very happy with it.
December 1, 2025
Good Experience
I ordered media console and it arrived on time and in perfect shape. The customer service was excellent and everything about the ordering to receiving end of the product was flawless. Thank you and will look to get more furniture from the store in the future
November 28, 2025
Unprompted review
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