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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide selection of products, especially supplements and natural items, often at reasonable prices. Many highlight the consistent quality of the products. Consumers also value the discounts and promotional codes, which make the prices more competitive compared to other retailers. People find the website easy to navigate and the ordering process straightforward. While opinions on the delivery service and order accuracy are mixed, many reviewers praise the fast shipping and efficient service. Some customers have reported issues with specific couriers, leading to delays, but they commend the company's customer service for resolving issues quickly.

Based on these reviews

Rated 4 out of 5 stars

iHerb is a site that I happened to come upon when shopping for herbs. I usually order directly through Frontier Co-op and began seeing the same products less expensive on iHerb. This site has most... See more

Company replied

Rated 4 out of 5 stars

i really admire this company’s honesty, discounts and variety. they ship fast and my items were secure enough to not break but 1/2 item did. my order number is 940261999 . some of the content of the p... See more

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Rated 4 out of 5 stars

I enjoy when specials or coupons/discounts, especially with free shipping are available. Site is fairly easy to navigate. But I really don't have the time to look through all the products listed and... See more

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Rated 4 out of 5 stars

Update. Got help via trustpilot. Thanks There is no way to contact them. Have made a subscription that I want to cancel, the app doesn’t work to remove it, website neither , I wrote to their socia... See more

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Rated 5 out of 5 stars

Excellent trustworthy supplier of genuine authentic products. My recent experience I purchased a product to try for the first time, however I did not enjoy the taste no matter how many times I attemp... See more

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Rated 5 out of 5 stars

This a very difficult time of the year for everybody and iHerb is the first company I know of that has taken responsibility for a delivery delay caused by the distributor. Although I didn't want a r... See more

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Rated 5 out of 5 stars

I've ordered from iHerb twice now and both times it shipped fast with no problems. I love the variety of products they have. Everything I have received has been very high quality, and at a much better... See more

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Rated 2 out of 5 stars

Great discounts on Life Extension supplements. Poor delivery service! For the past 2 months, both shipments were delivered to the wrong residence. The carrier Lasership appear careless and irresponsi... See more

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Rated 5 out of 5 stars

sometimes, i feel inclined to order from iherb simply to experience yet again the phenomenal customer service! reps are always friendly, knowledgeable, professional, know the answer before i've finis... See more

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Rated 5 out of 5 stars

Price was good, being better than Amazon for this order which included a 25% discount and an order earlier in the week was 20% discount again working out less expensive than other places. Shipping was... See more

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Rated 5 out of 5 stars

Its always a seamless transaction, doing business with iHerb. No frustrating obstacles or hurdles anywhere. Everything I need is normally in stock and regularly, there are discounts on the things I li... See more

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Rated 5 out of 5 stars

I’ve been ordering from iHerb for several years and I’m very happy with the service. The assortment is wide, the quality of the products is consistently high, and all deliveries to Portugal have arriv... See more

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Rated 5 out of 5 stars

Have been a long time IHerb customer. Great selection, fair prices, quality products. Free shipping with a minimum order. I generally wait for 15-20% discount days and stock up… Will continue and defi... See more

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Rated 5 out of 5 stars

Ordering and payment via the website was simple and straightforward. I choose to purchase from iHerb because they don't try to sell you the maximum (and hence the most expensive) dose of the product.

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Rated 5 out of 5 stars

Great place to buy quality supplements. Sometimes there are discounts and coupon codes, which makes the items cheaper than anywhere else. In some cases, the order can be a bit late due to some air... See more

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Rated 5 out of 5 stars

I am always happy with iHerb; I am their customer for many years, very rarely had any problems with products or shipping and when it happened iHerb resolved it very quickly and efficiently. So I have... See more

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Rated 3 out of 5 stars

Don't have the order yet. This is at least the second time there has been a delivery delay with lasership. Ordered 11/30/25. Supposed to be delivered 12/3/25, then 12/4 then 12/5. According to tr... See more

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Rated 5 out of 5 stars

Great choice of supplements and natural products, good prices and fast shipment to Switzerland! Import taxes are already added so no surprises but the swiss customs office.

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Rated 2 out of 5 stars

Iherb was a good place to order from, for me, until recent months when the shipping service Ontrac became incompetent. Multiple times Ontrac said they couldn't deliver to me because they need... See more

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Rated 5 out of 5 stars

Since my first purchase, at iHerb, my experience has been beyond a five star, from the quality of products, the variety of products, the promptness of shipping and availability of discounts. Thank you... See more

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Rated 3 out of 5 stars

Packing of canned goods could be better to prevent dented cans and broken seals on cans causing leakage. Customer service acted immediately and is replacing the damaged cans I received in my order. B... See more

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Rated 5 out of 5 stars

Order from them a lot when I need something completely free of toxic chemicals. I don’t give my children sweets but the elderberry lollipops on this site are brilliant! My children are no differen... See more

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Rated 5 out of 5 stars

My appreciation for your excellent overall service. I have always been very satisfied with your wide product availability, quality, competitive prices, and fast, reliable shipping. Shopping with... See more

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Rated 4 out of 5 stars

I made an order in November 2025. There were no problems with paying online and shipping. The issue was with the courier, Ninja Van. The delivery was significantly delayed with the courier saying I co... See more

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Rated 3 out of 5 stars

I have always had a good experience with the website and the products. This time I ordered one bottle of shampoo, and one bottle of conditioner. I received two bottles of shampoo. A little disappointi... See more

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Rated 5 out of 5 stars

Great choice of supplements, good prices, frequent promotions, fast shipping and no customs hassle. All this makes iHerb a great and recommended company.

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Rated 5 out of 5 stars

I've been using this collagen from Herb for over five years, and I'm still just as happy with it as the day I started. The quality is consistently excellent, and I truly notice the difference when I... See more

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Rated 4 out of 5 stars

I would give 5 stars if the last order didnt take that long to deliver. On the up side the company has a vast catalogue of products, is informing every step about the status of the order and until the... See more

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Rated 5 out of 5 stars

I’ve had a consistently smooth experience with iHerb. Delivery has always been quick, the product quality reliable, and the website easy to navigate. I also appreciate the occasional promo codes, whic... See more

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Rated 5 out of 5 stars

They have everything I need in stock 99% of the time. The shipping is prompt and inexpensive. I always try to order from places that aren't Amazon these days and when I found out that the things I h... See more

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Rated 5 out of 5 stars

My experience with this company has been truly outstanding. They handled everything professionally and efficiently, and the whole process was smooth from start to finish. Their customer service team i... See more

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Rated 5 out of 5 stars

I just like shopping with iHerb. The selection is good and prices are usually reasonable. This time, I wasn't able to order delivery to my home which was a pity. Sometimes, when a product is missin... See more

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Rated 5 out of 5 stars

iHerb helps to keep us healthy! iHerb provides outstanding service from ordering to fast delivery. iHerb understands their customers' health needs offering affordable products. We deeply apprecia... See more

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Rated 5 out of 5 stars

iHerb is my go-to online store whenever I shop for food supplements. What I like most is that they offer a wide variety of choices—both in brands and price ranges. I also love their frequent discounts... See more

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Rated 5 out of 5 stars

I love U!!! iHerb has great prices, product quality that delights, transparency in the product composition, available customer opinions that help in the purchase decision 🌟

Company replied

Rated 5 out of 5 stars

Once the customs issues from a few years ago were resolved, the shopping experience at iHerb has been wonderful. An immense catalog of high-quality products, excellent prices, and fast shipping. I al... See more

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Rated 5 out of 5 stars

This site is my new "go to" for supplements, makeup and grocery items. I live way out in the country on a farm and the ordering and delivery is so much more efficient than Prime.

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Rated 5 out of 5 stars

The ordering process was easy. My order arrived quickly and included all of the items I purchased. Packaging was intact with acceptable padding. The prices were good - I appreciate the early Black Fri... See more

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Rated 5 out of 5 stars

This was my first order. The website was very easy to navigate. The prices are very reasonable. The delivery time was incredibly fast! I’ll be back for future orders!

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Rated 5 out of 5 stars

iHerb is reliable and consistent with great products. The prices are competitive. I like the rewards you ear for reviews.

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Rated 5 out of 5 stars

iHerb has an excellent range of natural supplements, and their support and service are second to none. Thank you iHerb, keep up the great work.

Company replied

Rated 5 out of 5 stars

iHerb sends a good choice of products that are difficult to find in Israel for a reasonable price, with very convenient and fast delivery options.

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Rated 5 out of 5 stars

I am very satisfied with iherb, I am very satisfied with the ease of purchasing on the site, the products are excellent, I receive a well-organized plan from my therapist and the supplements are very... See more

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Rated 5 out of 5 stars

I ALWAYS go to iHerb when I need lundberg rice. They have the best prices and usually have a discount on top of it too. Recommend them HIGHLY!!

Company replied

Rated 5 out of 5 stars

The best price and free delivery from America to my country, Portugal….and quick delivery. I am very happy with iherb and I will buy again.

Company replied

Rated 5 out of 5 stars

Great prices, large selection. I found a larger selection of flavors in jams and jellies that I can not find close to home.

Company replied

Rated 5 out of 5 stars

I always trust Iherb when purchasing supplements. The quality, price, and shelf life are unparalleled.

Company replied

Rated 5 out of 5 stars

iHerb rocks! This company always has what I want and delivers my orders quickly. 🥰

Company replied

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Company details

  1. Fitness and Nutrition Service

Written by the company

Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.


Contact info

3.9

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

I ordered supplements on November 29th

I ordered supplements on November 29th, order number 543171879, and today is December 9th. The company says it will be delivered between December 4th and 6th. Royal Mail is still expecting, so it's unclear if the package has been sent. Yesterday, the chat was blocked when I tried to inquire about a refund. I DO NOT RECOMMEND

December 9, 2025
Unprompted review
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Rated 3 out of 5 stars

Started to ask a question about auto…

Started to ask a question about auto ship. Chatbot couldn't help but sent me to a human chat. Got issue settled but would rather have talked to a human!! Think you used to have a phone customer service. I have bought from iherb for a long time and would really like to talk to a real person about products!!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

What I love about iherb!

I love that most of the products I use are offered on their website. They have great prices and sales. Delivery is always prompt.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

I have been buying my supplements from…

I have been buying my supplements from iHerb for more than 10 years and have confidence in their products. Delivery to New Zealand is quick and the range of products is exception. Got most of my Xmas presents from iHerb this year because the prices are so good on beauty products!

December 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Really great experience

The whole buying experience was excellent! Great products, all in stock, easy-to-use website, great offers and shipping was on time. Everything was well packaged so no damage. Wonderful thank you!

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

Hello,

Hello,

I am contacting you regarding my order #542828585. The delivery was delayed for several days, and the tracking information shows that the package was delivered however, I did not receive anything.

Could you please urgently check what happened and provide a solution?
I need an update as soon as possible.

Thank you.

December 6, 2025
Unprompted review
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Rated 4 out of 5 stars

Giant website, service impeccable!

The website is somewhat overwhelming and intimidating simply due to the number of products, many of which are combinations, various formulations, and so forth. A better way to focus and narrow selections would be extremely helpful. The response to my order and delivery time were top notch!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering and Joys of Receipt

Starting with the variety and quality of products on offer, coupled with the ease of placing an order followed by the speed, efficiency and proficiency of receipt.

December 8, 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our product quality, product variety, low-low pricing, shipping and delivery times, and excellent customer support just can't be beat!

We always aim to provide a 5-star shopping experience and are glad you had one.

We look forward to your next visit with us and we wish you the best of health!

Rated 1 out of 5 stars

Fails to deliver order

iHerb is not a serious company. My order have been stranded for two weeks and after several inquiries, iHerb has decided to "hope" the order will start moving soon. This is somewhere between scam and pure amateurism.

December 8, 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We are sorry for what you have reported in your review and want to help. However, we need the order number in order for us to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter.

We are standing by to help and hope to hear from you soon.

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Rated 5 out of 5 stars

Excellent customer service & products

IHerb customer service is excellent and they reply to you personally to solve any queries or issues. The shipping from US to UK is free on a decent order and the choice of top quality products is amazing with competitive prices and special offers that outmatch what’s available in the UK. They are my go to company for all my vitamins and supplements.

November 29, 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our product quality, product variety, low-low pricing, shipping and delivery times, and excellent customer support just can't be beat!

We always aim to provide a 5-star shopping experience and are glad you had one.

We look forward to your next visit with us and we wish you the best of health!

Rated 5 out of 5 stars

Solid every time

Every order has been exactly as ordered, and the delivery has been super fast

December 6, 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our product quality, product variety, low-low pricing, shipping and delivery times, and excellent customer support just can't be beat!

We always aim to provide a 5-star shopping experience and are glad you had one.

We look forward to your next visit with us and we wish you the best of health!

Rated 5 out of 5 stars

I've always had a great experience

I've always had a great experience, have been buying regularly for 20yrs from iHerb. Always good prices, variety and excellent shipping options.

December 4, 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our product quality, product variety, low-low pricing, shipping and delivery times, and excellent customer support just can't be beat!

We always aim to provide a 5-star shopping experience and are glad you had one.

We look forward to your next visit with us and we wish you the best of health!

Rated 5 out of 5 stars

iherb.com is my go-to place

iherb.com is my go-to place for supplements. Great selection of products, super web site and good specials. I have placed several dozen orders and no other company can compare to what iherb offers.

November 22, 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our product quality, product variety, low-low pricing, shipping and delivery times, and excellent customer support just can't be beat!

We always aim to provide a 5-star shopping experience and are glad you had one.

We look forward to your next visit with us and we wish you the best of health!

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Rated 3 out of 5 stars

not a very good website I can't write…

not a very good website I can't write a review for a product purchased. it does not recognize the order number; or that I purchased the product; I am not sure if this is because I am using a laptop and not a smart phone. I am not able to post a positive review of a product Water-Dispersible Vitamin D3 ordered

December 5, 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

We apologize for this and want to help. Please contact our Customer Support team who should be able to assist you further.

They are standing by to help and hope to hear from you soon.

Rated 5 out of 5 stars

Back to what it used to be like

I have very little expectations of any company in this era, however, I must admit that IHerb has truly impressed me! They are efficient at ordering, shipping and delivery. Their refund policy is exceptional and their customer service is far beyond that which I have been used to!!! Accolades to IHerb!

December 4, 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our product quality, product variety, low-low pricing, shipping and delivery times, and excellent customer support just can't be beat!

We always aim to provide a 5-star shopping experience and are glad you had one.

We look forward to your next visit with us and we wish you the best of health!

Rated 5 out of 5 stars

Superb delivery

Products ordered were delivered promptly, very impressive, thank you

December 2, 2025
Unprompted review
iHerb logo

Reply from iHerb

Dear Valued Customer,

Our product quality, product variety, low-low pricing, shipping and delivery times, and excellent customer support just can't be beat!

We always aim to provide a 5-star shopping experience and are glad you had one.

We look forward to your next visit with us and we wish you the best of health!

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