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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their kindness and professionalism. Consumers highlight the excellent customer service, noting that representatives are quick to respond, clear in their explanations, and patient in handling issues. People appreciate the efficient and helpful support they receive, often mentioning specific staff members by name. The service provided is also highly regarded, with many reviewers expressing satisfaction with the solutions offered. The company's response time is frequently commended, with users noting the promptness of assistance. While opinions on refunds are more varied, many customers report positive experiences with the refund process, particularly when assisted by supportive staff.

Based on these reviews

Rated 5 out of 5 stars

I had an issue with the iGoHotspot app. I tried all of the steps they recommend to troubleshoot problems and nothing worked. I was very frustrated because it wasn’t working and honestly, I didn’t ex... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with the agent who assisted me. They were professional, patient, and very attentive throughout the entire process. They kept me informed at every step and worked efficien... See more

Company replied

Rated 5 out of 5 stars

The products is safe and privacy proven. It works. If you have android is not as intuitive as per iPhone and I would recommend to update the products showing even the instructions for android instead... See more

Company replied

Rated 5 out of 5 stars

I needed assistance with a refund request and Rene provided great service. While the initial process was frustrating, Rene stepped in to ensure a fair resolution was reached quickly. Thank you, Rene,... See more

Company replied

Rated 4 out of 5 stars

The program was not able to repair my Ipad but I had excellent service to help. As it was not working as it is probably a hardware problem, Vera accepted to give back my money. She helped me quickly a... See more

Company replied

Rated 3 out of 5 stars

I trialed the free product for less than an hour and decided I did not want it. I contacted customer service but was told I still had to be charged even though I didn't want it before my 3 day free tr... See more

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Rated 5 out of 5 stars

I’m a loyal imyfone AnyTo customer maintaining SVIP membership for the last 2 Years. The issue of dual subscription was resolved by Maisie and I’m really happy to see the professional manner in which... See more

Company replied

Rated 4 out of 5 stars

The app locked up repeatedly and I was never able to use it. So one star for that. However, Tech Support Specialist Maisie was incredibly prompt offering me options to diagnose & possibly repair, ulti... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service! I had an issue with my purchase, but the customer service team resolved everything quickly and without any hassle. Ray assisted me in a very friendly and prof... See more

Company replied

Rated 5 out of 5 stars

Even on a weekend, Ivy still managed to promptly respond to my questions. As per my experience, my gaming laptop ran for more than a day, but I gave up due to the typhoon and power interruptions in ou... See more

Company replied

Rated 5 out of 5 stars

The customer support team. Rene was brilliant. I wanted to cancel my subscription but couldn’t log in to do it. Rene asked me for lots of information but I didn’t have most it, yet managed to locate... See more

Company replied

Rated 5 out of 5 stars

The cs Rene is very responsive and helpful. Even at last there were still technical issues not being fixed, those should be the issues about my hardware settings issue but not the supporting issue!

Company replied

Rated 5 out of 5 stars

Software used: iMyFone AnyTo. Maisie has been very responsive to all my queries to troubleshoot problems I have using the software above. Hope Maisie will get rewards for his excellent customer servi... See more

Company replied

Rated 5 out of 5 stars

Customer service is always very responsive. I'm always pleasantly surprised! Today Sara helped me to replace the license for a device that was stolen as a courtesy. Very grateful!

Company replied

Rated 5 out of 5 stars

Despite being in a difficult situation, the costumer service people had a really good attitude and were understanding of the situation. The person who assisted me was Maisie. Very pleased in the end.... See more

Company replied

Rated 5 out of 5 stars

Rene is the best Technical Support Specialist, you guys have. Kind, resourceful and professional. Thank for the support. Maor hacham, adv.

Company replied

Rated 5 out of 5 stars

very good costumer service, Ray helped me in understanding the problem I've met using the software iMyFone Fixppo and in the refund policy. He answered in near real time.

Company replied

Rated 5 out of 5 stars

I was struggling migrating whatsapp data from an iPhone to an Android device using the standard Android procedure. iMyFone iMyTrans saved my life! The migration using iMyTrans was not working at the b... See more

Company replied

Rated 5 out of 5 stars

Ivy, thank you so much I contacted Ivy several times, and I was grateful that, despite my long inquiries, she tried her best to help me solve my problem. I also appreciated how quickly she respond... See more

Company replied

Rated 3 out of 5 stars

They gave me a solution, but I was dissatisfied, the app didn't help me at all and they still didn't give me back 100% of my money.

Company replied

Rated 5 out of 5 stars

Great app. Used for over a year. One time it stopped working, emailed support and they told it me it resolved within 4 hours. Now up and running again. Very much recommended. Thanks for the support... See more

Company replied

Rated 5 out of 5 stars

The app is easy to use and it gives you exactly what you need if you have a software issue, the service is more in deeply than itunes and finder. I recommend this to anyone who is having issues with y... See more

Company replied

Rated 5 out of 5 stars

The customer service is just amazing!!! They're so professionals and always willing to help!! Quick answer, polite and friendly!! Thank you so much Rene🤗

Company replied

Rated 5 out of 5 stars

Despite all the technical issues with imytransfer for WhatsApp, I must say their support team is absolutely impeccable. They resolved the issue and I managed to transfer data from android to iOS.... See more

Company replied

Rated 5 out of 5 stars

I did have a few problems with the software, but the customer support was great! Maisie was very nice and helpful and made me feel very valued as a customer. Many thanks to you! :-)

Company replied

Rated 5 out of 5 stars

The app is great for a relatively inexpensive subscription. What truly sets it apart is the customer service. Both on the website and through Discord, the support staff have helped me and resolved my... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my purchase because the software wasn’t compatible with my devices, and I initially couldn’t use the free trial. I contacted the support team, and Rene was extremely kind, profes... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Received immediate responses to issues faced regarding software. I have the highest respect for the technical person who assisted throughout fixing this issue, "Ray". My is... See more

Company replied

Rated 5 out of 5 stars

I have submitted an inquiry for a method to access my account in order to discontinue my subscription. To my surprise, a response was immediately given shortly after my post, moreover, my request... See more

Company replied

Rated 5 out of 5 stars

I had some issues with the software, and unfortunately it didn't work for my specific needs. However, the customer support—especially Sara—was very responsive and professional. She handled my case... See more

Company replied

Rated 5 out of 5 stars

I was truly impressed with the support service here. Although the software is already excellent, it was the dedicated help from Sherry that made me decide to give it a 5-star rating. She not only comp... See more

Company replied

Rated 5 out of 5 stars

I thank Mr. Sherry for his excellent handling of my problem and resolving it as required, and I will definitely buy again.

Company replied

Rated 5 out of 5 stars

Customer service is very fast and good. I could get a fast feedback about subscription charging. Especially thanks to Sherry.

Company replied

Rated 5 out of 5 stars

Although the answer was not was I expected, Rene was super helpful and we were able to find a compromise, so thank you for you help Rene, really appreciated it

Company replied

Rated 5 out of 5 stars

I had a small issue, but Sara helped me quickly and professionally. I’m extremely satisfied with MagicMic!

Company replied

Rated 5 out of 5 stars

I purchased a subscription from iMyFone, but unfortunately it wasn't suitable for my needs. When I contacted customer service, Ray handled my case promptly and professionally. I received a full refun... See more

Company replied

Rated 5 out of 5 stars

I have an experience that I decided to quickly, i saw the text to speech website and i go to it and i downloaded there app to my pc which is iMyFone VoxBox, the everything is fine then i decided to pu... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Sherry for her quick and efficient action. I am very satisfied.

Company replied

Rated 5 out of 5 stars

Support was a great experience, fast response and an account issue was swiftly rectified by Echo .

Company replied

Rated 4 out of 5 stars

Communication was great. Struggled using the app but Echo was great help

Company replied

Rated 5 out of 5 stars

Rene is a great customer support ,helped me through it

Company replied

Rated 5 out of 5 stars

I want to give a huge thanks to Sara from iMyFone support for her outstanding help. I had an issue with the D-Back software and wasn’t able to recover the data I needed, but Sara handled my case wit... See more

Company replied

Rated 5 out of 5 stars

I had an issue with the software and contacted customer support. Rene was very professional and helpful throughout the process. After explaining my situation, Rene worked with the supervisor to provid... See more

Company replied

Rated 5 out of 5 stars
Verified

I would like to express my sincere appreciation for the outstanding customer service provided by Sherry at iMyFone. From the very beginning, she handled my case with exceptional professionali... See more

Company replied

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Company details

  1. Electrical Appliance Wholesaler
  2. Electronics Store

Written by the company

iMyFone offers easy-to-use tools for iPhone/iPad/iPod touch users to recover lost data, free up space, permanently erase data, selectively restore iTunes or iCloud backups, and transfer media files between your iOS devices and computer/iTunes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Cancel one service while subscribing to another.

Thank you for this excellent service and technical support. I was in contact with support until the issue was resolved. I also want to thank the support representative, Kiki; her performance in providing me was outstanding.

December 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Aimee really helped me

Aimee really helped me
With my order and enhanced my experience with imyfoneany to she was collaborative and helpful and she answered all of my questions and helped with my problems

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

DANGEROUS SOFTWARE: Deleted my data & refused full refund

I strongly advise against purchasing any software from iMyFone. My experience was a nightmare from start to finish.

1. The Product is Dangerous: I purchased D-Back to fix a system issue and recover data. Instead of helping, the software froze constantly and, worst of all, permanently deleted my camera photos while running its "system repair" feature. A data recovery tool that causes data loss is fundamentally broken.

2. The "Money-Back Guarantee" is a Scam: Their refund policy claims to cover "terminal technical problems," which this clearly was. However, when I requested a refund, they dragged out the support process for weeks. When I demanded my money back, they claimed my order was now "past the 30-day window"—even though I opened the support ticket well within the valid period.

3. Unfair Resolution: They refused to honor their 100% guarantee. They forced me to accept a partial 60% refund as a "goodwill gesture," effectively keeping 40% of my money for a product that ruined my data.

Do not trust their marketing. If the software fails, they will stall until your guarantee expires and keep your money.

Pros: None. Cons: Data loss, deceptive refund policy, terrible support.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

I received assistance from a staff…


I received assistance from a staff member named Sara. Thank you very much for the excellent service.

December 7, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
iMyFone Support Team

Rated 5 out of 5 stars

Best technical support

I've experience problems using the application and I didn't get to access my files as I retired it back. Therefore I reach out the technical support specialist and Maisie is the one insisted to help me. They reply fast and helps to solve any issues that arise.

December 5, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team

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Rated 3 out of 5 stars

They gave me a half solution

They gave me a solution, but I was dissatisfied, the app didn't help me at all and they still didn't give me back 100% of my money.

December 6, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
iMyFone Support Team

Rated 4 out of 5 stars

Excellent service

The program was not able to repair my Ipad but I had excellent service to help. As it was not working as it is probably a hardware problem, Vera accepted to give back my money. She helped me quickly and professionnaly.

December 3, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
iMyFone Support Team

Rated 5 out of 5 stars

Rene

I had an excellent experience with the agent who assisted me. They were professional, patient, and very attentive throughout the entire process. They kept me informed at every step and worked efficiently to help me secure a full refund. Their support made the situation much easier, and I truly appreciate their dedication. Highly recommend their service!

December 6, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team

Rated 5 out of 5 stars

Good person and perfect answers

Good person and perfect answers

December 5, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team

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Rated 5 out of 5 stars

Although the answer was not was I…

Although the answer was not was I expected, Rene was super helpful and we were able to find a compromise, so thank you for you help Rene, really appreciated it

December 5, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
iMyFone Support Team

Rated 5 out of 5 stars

Safe product

The products is safe and privacy proven. It works. If you have android is not as intuitive as per iPhone and I would recommend to update the products showing even the instructions for android instead of solely iPhone but it works. The assistance is 10/10. It could be 11/10 of they would be able to make outbound calls but I get why they don't.

December 4, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
iMyFone Support Team

Rated 5 out of 5 stars

I have an experience that I decided to…

I have an experience that I decided to quickly, i saw the text to speech website and i go to it and i downloaded there app to my pc which is iMyFone VoxBox, the everything is fine then i decided to purchase a product,because the voice i want is in there, so i purchase, but sadly i got a rong plan, then i try to contact there support, luckily they responce very quickly , her name is VERA, the she email me and i tell her everything, shes kind and helpful a good person , then i ask for refund without hoping that they will give it back the money i use, but then i was shock because just a few minutes i received my refund. then im so happy even thoung its not that big, so i decided to make a review eventhough its quite late, but still im happy that they are REAL and super legit. Thanks again, I hope that you continue doing good things for other.

December 2, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
iMyFone Support Team

Rated 5 out of 5 stars

Rene is the best Technical Support…

Rene is the best Technical Support Specialist, you guys have.

Kind, resourceful and professional.

Thank for the support.

Maor hacham, adv.

December 4, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
iMyFone Support Team

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Rated 5 out of 5 stars

Aimee was great

Aimee was great

December 4, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team

Rated 5 out of 5 stars

Great people software good only with…

Great people software good only with windows not chrome OS

December 3, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
iMyFone Support Team

Rated 5 out of 5 stars
Verified

Exceptional Support from iMyFone – Sherry Delivered Outstanding Service

I would like to express my sincere appreciation for the outstanding customer service provided by Sherry at iMyFone. From the very beginning, she handled my case with exceptional professionalism, patience, and genuine care.

Sherry guided me through every step clearly, responded to my questions promptly, and always maintained a respectful, supportive, and solution-oriented tone. Her communication was consistently reassuring, which made the entire process smooth and stress-free.

What impressed me the most was her dedication to resolving everything fairly and transparently. She went above and beyond to ensure that all details were addressed properly, and her commitment to customer satisfaction truly stood out.

It is rare to encounter a customer service representative who demonstrates such responsibility, professionalism, and genuine attention to the customer’s needs. Because of Sherry’s exemplary support, I am leaving this 5-star review with complete confidence.

Thank you, Sherry, and thank you to the iMyFone team for maintaining such a high standard of customer service. Your assistance turned this experience into a very positive one.

December 3, 2025
iMyFone logo

Reply from iMyFone

Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
iMyFone Support Team

Rated 5 out of 5 stars

I would like to thank Sherry for her…

I would like to thank Sherry for her quick and efficient action. I am very satisfied.

December 3, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Received immediate responses to issues faced regarding software. I have the highest respect for the technical person who assisted throughout fixing this issue, "Ray". My issue was resolved and in a very positive and professional matter. My pleasure to give a 5 star rating. Well deserved.

December 3, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team

Rated 5 out of 5 stars

Support was a great experience

Support was a great experience, fast response and an account issue was swiftly rectified by Echo .

December 3, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team

Rated 5 out of 5 stars

Great customer support

I did have a few problems with the software, but the customer support was great! Maisie was very nice and helpful and made me feel very valued as a customer. Many thanks to you! :-)

December 2, 2025
Unprompted review
iMyFone logo

Reply from iMyFone

Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team

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