Jenson USA Reviews 52,020

I live in Orange County, CA. Jenson USA is down the freeway in Corona/Riverside so I usually get my packages delivered within a day or two. Although it's been a few years since I returned anything... See more

I had no idea who JensonUSA were but they had the best deals on overlanding equipment and yet they are a biking company (go figure). Just this one experience made me realize how premium this company’s... See more

After everything was done with a couple of returns I received a full refund. Thank you. Slow call back response lead to a second return that could have been avoided and Website was confusing when ord... See more

Satisfied Parts Purchaser Several things are noteworthy about Jenson USA. They offer a wide selection of bikes and bike parts and accessories; they offer great prices; and they respond to order... See more

Really fast shipping in Southern California for the most part. I love supporting my local bike shop, but the price and selection at Jenson is hard to beat. Most stuff seems to ship out of their Southe... See more

Not only can you find quality products at great prices, but they also ship very fast!!! I've gotten an endura top for the cold months, a new fork (rockshox gold but wish I would've waited and gotten a... See more

I’ve had a very pleasant experience ordering a lot of parts and a sweet bike from Jenson.I would highly recommend them for their variety and prices as well as their fast shipping!

Jenson is the best. I have bought countless parts from them at better prices than any other competitor. I have also purchased several bikes from them and again, not only the finest products but the be... See more

Jenson has a broad range of products available at competitive prices. I always check their website for deals while shopping for bike parts. I have never been disappointed with any of my purchases from... See more

It was great with the first purchase I made last year and now im afraid it's becoming a habit. Product are to be expected as per description, if not better. With fast shipping, discounts and all, very... See more

Everything was great. JensonUSA is one of the best merchants out there. They were kind enough to refund me money on the additional discount of the product that I purchased. They have excellent custome... See more

I found the parts I needed at Jenson in "OEM" packaging which means basically a plastic bag with a label stuck to it. Perfectly fine, new parts for around half the price. This time it was a SRAM NX 12... See more

The shipping provider used was terrible. Tracking was nonexistent, and three arrival dates were missed. I purchased my items with a delivery date stated as Friday. Then Saturday, then Sunday. An email... See more

Received my exact order, as placed, in a timely manner. Appreciate that my gear was new (tired of getting used stuff from places online) and at a great price point.

I have always had an excellent experience dealing with Jensen. They have an awesome selection, great prices and super fast shipping. Can’t recommend them highly enough!

Great price on a product brand who must have decided to ‘blow out’ via a vendor vs. blowing out via their own website. I get that. HOWEVER: my ship notice from Jensen shows it arriving here last Monda... See more

I've had a great experience with Jenson USA's website. Easy to find what I need, and the checkout process is smooth. Shipping is fast, and their price matching policy gave me peace of mind. Good commu... See more

For many years now I have been dealing with Jenson USA and have always been satisfied. No disappointments. Their prices are competitive and even better when they are on sale . That’s when I do most m... See more

Quick Shipping and great price. Fork came in original packaging with paperwork, extra spacers, etc. Huge upgrade compared to stock fork. Thanks!

Overwhelmed on an attempt to build FS mtb. Realized i didnt have all the speciality tools. jenson return process was good/uneventful. purchased a complete bike which, at a 50% discount, appears to bea... See more

Jenson USA always gives the best service for my biking needs. Riverside loaction is my go too pick up and exchange. They are very helpful and accomodating.

Jensen USA is like the Disneyland of mountain bike retail. They are a well-oiled machine and I always have an excellent experience with them either through their website or with customer sup... See more

I hate the bait-and-switch fake offer of 15% off one full-priced item that never seems to apply to any product a real person would actually buy. I have yet to actually have it work ever, which is a H... See more

I paid for Next Day shipping for the last Two orders I made,the first one was Two Days late and the last order is now Three Days late I'm still waiting for it, you have some good deals sometime but sh... See more

Jenson is great and shipped my bike really fast and almost ready to ride. I had to put a front wheel on pedals and handle bars. My only small complaint is they didn't isolate or support the derailleur... See more

This was a pretty straightforward transaction for brake rotors but when I needed to call because I’d ordered the wrong pads is when their A+ tier customer service kicked in. Would have had no reason t... See more

Chatting with Joey to solve an ordering problem. I couldn't place an order and he realized the problem and got it fixed--done--order went thru! Joey was very helpful.

Jenson was super helpful in getting me the correct fork for my dirt jumper. I was not sure if the specific specifications and they were able to walk me through it.

Packages arrived intact. Ebikes (Scott subcross 30 eride x 2) easy to assemble (front wheel and handlebar to frame). Money well spent.

Jenson had the gear I needed clearly identified and in stock. It was delivered on-time and as promised, and it was packaged well to arrive in good condition. Highly recommend.

Jenson USA has always been a reliable and fresh source for cycling. I’ve never had a bad experience, only good ones.

The shipping/arrival was fast, however, I didn't receive shipping confirmation, so I didn't know when it would arrive. It was listed as a Long sleeping bag, but was actually regular. It looks like goo... See more

3 item order was split into 2 packages because of the source locations. Both arrived the same day! Always have a great experience with Jenson!

I’ve been a Jenson customer for years and keep coming back because the website is easy to use, has great selection, shipping is quick. The few times times I’ve needed help the customer service has bee... See more

Super fast shipping!! The product was packaged nicely and exactly as shown on the site. Will definitely use your services again!

This is a mixed review. I received most of my order VERY quickly. I ordered on Saturday and received all but one item on Monday. I'm still waiting for the last item for two weeks now. It was in... See more

Quality staff and company selling great products to serve the riding community. Highly recommend doing business with these folks.

Employee was very helpful. He offered to call, but I chose to use the chat. I should have had him call, I'm not very "techy" and I made it more difficult that needed by trying to use chat. Well,... See more

Another great transaction with Jenson. Ordered the PNW Loam carbon 50mm bars, and love them. Thanks!

Great deals as always. Great customer support, ordered incorrect fork, swap was easy and seamless. Thanks again Jenson!

Darin was really helpful and patient. Can wait to have my new bike. Tubeless ready and everything. Great customer service!!

Great customer support prior to my order and during my order. Having the bike I wanted at a great price was the icing on the cake. These guys are great. My bike was ready to ride out of the box.

Got specialized shoes and had to get bigger size — free shipping! Returns are not free just heads up.

Always a pleasure to work with Jenson. Great customer support and good turn around time.

Shipping is always fast and on time and the prices with Jenson are hard to beat for quality products!

Great customer service. Ordered wrong size and gave me full refund so that I can buy correct size.

Very fast turnaround from placing the order to receiving at my door.

The online store has all the information about the products .Also the prices and the parts are fenomenal.

I was looking for specific replacement tires for my MTB. After researching tires that would better serve my riding needs i began searching for the best price while hoping to find both tires (which are... See more

This is the first time I had ordered it from Jensen, needed cassette and disc brakes for a new wheelset, great price, had what I was looking for in stock, easy checkout and order experience. Nice job... See more