Kathy Kuo Home Reviews 3,194

The piece itself is awesome. The delivery company they chose was horrible. Didn't receive the piece for weeks. They had to ship another one.

Merchandise was beautiful. However, the long, song-and-dance return process is less than optimal. As a design professional, the process takes up too much of my time.

We love the Madeline 84” sofa and chairs. They are beautiful and extremely comfortable, and are perfect for our space. Their design allows them to fit through narrow doors, and are an excellent o... See more

I appreciate the advance communications about the timing of the delivery. When I purchased the two love seats in late May, the website touted a mid-June delivery, but I was informed after the purchase... See more

I haven't received my order yet; I wanted to change it and Liv Padua, a customer service specialist, has be invaluable in helping me do that. She responded to my email on a weekend and explained what... See more

The Will French Country Cream Performance White Wash Woven Cane Wing Chair arrived in perfect condition, ahead of schedule, and the White Glove Delivery was exactly as described. Love this new piece!

Found a unique piece on sale and it was in stock! Received communication to schedule delivery fairly quickly. Day of delivery received a phone call notifying me they were 30 mins away (and early). The... See more

Furniture, yes! Customer service, yes! There was a sale and free shipping promotion but purchasing online was glitching. I called customer service and they honored the promotion and adjusted my cha... See more

Furniture purchase was $500 less than Pottery Barn for the same exact dresser. Impressed with the timely delivery too.

Online order was easy and product was offered at a lower price than most competitors. My table showed up when expected and delivered by professionals who put it together with no problems.

I received a notice that my coffee table was going to be majorly delayed. No fault of Kathy Kuo, it’s just that the table was in demand and out of stock at the moment. I was contacted by Liv, who made... See more

I'm disappointed in Kathy Kuo right now. I placed a huge order and later was notified that the dining chairs I ordered were discontinued. Then I get the first delivery of a burl table and it was damag... See more

Kathy Kuo Home & my Trade Specialist, Stephanie Vega, are the best! I always find beautiful & unique home items that are high quality. I feel my purchases are also a good value. From purc... See more

It's always a bit risky buying a big piece of furniture on-line when you haven't seen it in person, but I've found the quality of Kathy Kuo items to be consistently high. The images did make the table... See more

We were skeptical about spending $3000 on counter stools without sitting and feeling for ourselves, but we took the chance. We are super impressed with the quality of the stools themselves. They are... See more

I had an issue with the delivery and customer service addressed it very quickly. That's how you get repeat business. Well done!

I missed an item that was on sale. The sales associate worked with me on a quote that met all my expectations. I'm thankful to experience great customer service. I would most definitely consider buyin... See more

I received only part of my order. The process of determining whether I deserve the other part of my order is complex and arduous. I’ve been waiting several days to hear from your vendor as to whether... See more

The quality of the bed is beautiful and better than I expected. I was apprehensive about ordering such an expensive piece of furniture from online without a store to actually see the piece before purc... See more

Oaklyn Rustic Lodge Brown Upholstered Leather Wood Square Stool: We are extremely pleased with the delivery of, & with the care taken in the exceptional packaging the two foot stools. The quality of t... See more

I had a 10/10 experience with the Kathy Kuo Design Team. We initially started designing just one room in our house, and I was deeply impressed with the quality, thoughtfulness, and clarity in whic... See more

This was my first experience with Kathy Kuo and it won’t be my last. I asked if a lamp shade could be purchased separately and customer service researched it with the vendor and later sent me an email... See more

This is a fabulous source for French Country furniture and decor. I have ordered several pieces of furniture and have found all of them to be well-made and high quality. I prefer to wait for their sal... See more

Why do the emails that have the order, the delivery info disappear? My last delivery needed to be assembled and I believe I paid around &138. But I was unable to pull up the info because it had dis... See more

I have ordered lots of merchandise from Kathy Kuo Home. I think the quality and and the designs are fantastic. I ordered two of the Cora chests to use as nightstands and the bottom drawer would not op... See more

Ordered two rustic outdoor side tables. Two days later changed my mind and called to cancel (hadn’t been shipped yet). The rep was nice and said she cancelled the order. Two days later, I got an e... See more

I bought a beautiful white upholstered bed. I originally purchased it for my guest room, however we love it so much that we put it our primary bedroom. The delivery service was on time and kept inform... See more

Kathy Kuo Home is a wonderful place to adorn the home with beautiful unique treasures. I have had the pleasure of speaking with Kathy and she truly is a caring person. I also had to speak with custo... See more

An item that showed as being delivered was not and after speaking with customer service, Kathy Kuo looked into it and redelivered the missing item--no questions asked. I will happily shop here again!... See more

I had a fantastic experience with Kathy Kuo Home. Their customer service went above and beyond to help me. Edrian was friendly, responsive and quick to make things right. It's refreshing to see a comp... See more

It took too long for a pair of nesting tables to arrive - 2 months. The last mile delivery company would offer 1 day at a time delivery day and if that did not work - the process started over. I think... See more

This was my first time ordering from this company and I had a great experience. My bookcases are gorgeous and great quality. The customer service I received from their team and the delivery service w... See more

My initial inquiry concerning product availability was answered promptly and honestly. Based on the positive response, I then placed my order. Order paperwork and communiques from the New York showroo... See more

Kathy Kuo’s website does an excellent job of providing accurate pictures of her home design products. The information in the descriptions is clear and easy to interpret. My order took a little extra t... See more

I am a designer and their products are excellent and they have great customer service who will trouble shoot if you have a problem. Their products are well made and are very attractive.

Stephanie was very helpful and went above and beyond to ensure my order was exactly as I wanted. I will definitely shop here again. I highly recommend Kathy Kuo Home.

We shopped a million sites for the perfect coffee table...Kathy Kuo had the absolute best selection. We ordered (on a time crunch) and they came through for us with a beautiful table before the date o... See more

Customer service was top notch! The two different people I worked with were both very efficient and communicated often with updates. I felt like they really cared that I got the product that worked f... See more

I have been ordering things from Kathy Kuo now for a couple of years. The furniture I've received is always of good quality and I am informed of deliveries several times before arrival. The delivery... See more

Liv was so helpful and made a complicated return process and subsequent new order go seamlessly without issues! Thanks Liv!

We had such a wonderful experience working with this company on our dining table and custom dining chairs. From start to finish, their customer service was exceptional — responsive, professional, an... See more

Stephanie was great in answering all my questions. She was very easy to work with and did a wonderful job.

easy ordering. great communication along the way. delivery was ontime and delivery team communicated along the way. one damaged box, but item was in perfect condition!

Special care was taken for the delivery. Guys were fast and my client loves the product. Thank you!

Well, how to begin…everything was exceptional from the moment I was selecting the furniture, to delivery arrangements, to delivery and then the WOW factor when I saw my furniture in person!!! BEAUTIF... See more

Perfect! Love the furniture and the delivery was exceptional! Such great guys and set it up nicely!

John was a Service Specialist who was very helpful in a purchase for my clients on two nightstands.

The bed is nice but the color shown in the photo is not accurate to the real deal. It looks like a light golden in the photo & in reality is dark brown.

Hannah has provided great service and been very helpful. We haven’t ordered anything yet but hope to.

Fast and easy delivery