Keytours Vacations Reviews 469

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for being informative, responsive, and knowledgeable. Consumers highlight the ease of working with the company's agents, who are often commended for their prompt responses and ability to create seamless and stress-free travel experiences. People appreciate the attention to detail and the personalized service they receive. The excellent service provided by the company extends to various aspects of the travel experience, including holidays, location choices, and the booking process. Reviewers are particularly pleased with how smoothly everything goes, from airport pick-ups to tours. Customers also appreciate the well-organized itineraries and the expertise of the tour guides. The company is highly recommended for its ability to create dream vacations and handle complex travel arrangements with ease.

Based on these reviews

Rated 5 out of 5 stars

As others have mentioned, every detail was covered and that made the experience seamless. Melek and Gul were always on top of every step and that made a relatively stress-free trip. I will not hesit... See more

Rated 5 out of 5 stars
Verified

Nothing shows how good an agent or company is as much as how they handle a problem. I booked a short tour package of Istanbul with Osman Akpinar - transfers, several nights hotel and sightseeing. Wh... See more

Rated 5 out of 5 stars
Verified

Every detail was taken care of for us. The hotels were in great locations and the tours and guides were excellent. Our transfers were on time and they assisted with luggage at the airports. Osman is a... See more

Rated 5 out of 5 stars

Gul and Melek's dedication and commitment are without question, and their assistance in my hour of need was invaluable. This was my first group with Keytours. The overall booking experience had ups an... See more

Rated 5 out of 5 stars
Verified

I worked with Osman Akpinar to create a trip for clients to travel in Norway and Ireland with so many moving parts. Osman was great to work with and always there when I had a question. The trip went... See more

Rated 5 out of 5 stars
Verified

My client did Rome, Florence and Venice. They loved all tours and hotels. They were picked perfectly. Osman is a very well informed agent that knows exactly what my clients want. I appreciate his gui... See more

Rated 5 out of 5 stars

Dilesh Dias is wonderful to work with. He assisted me in creating the perfect, custom Japan vacation for my clients. He is very responsive and attentive to details.

Rated 5 out of 5 stars
Verified

Keytours has always provided a great product . Whether an escorted tour or an FIT. I have worked with Keytours quite a few times and no matter how many other tour companies provided an itinerary and p... See more

Rated 5 out of 5 stars

Large group with many moving parts, worked on this project for over a year for a 3 night stay in Normandy. Melek and Gul handled the process beautifully. All was seamless, drivers, guides and helpe... See more

Rated 5 out of 5 stars
Verified

I'm so happy that I found Keytours and Thomas Mathis a few months ago. I lost most of my "all-star" booking agents either before or during the pandemic, and finding a destination specialist with so m... See more

Rated 5 out of 5 stars

I planned a trip for 2 couples to start in Paris and end in Zurich. I worked with Osman A whose knowledge is superior to most agents I have worked with in a long time. He recommended the best hotels a... See more

Rated 5 out of 5 stars

Key tours always help me make all my clients travel needs a breeze! They took such great care with our last group to Greece for 76 clients...hotel were in amazing locations, local guides made sure al... See more

Rated 5 out of 5 stars
Verified

From our airport pick up to our tours, everything was great. Our tour guide continually went above and beyond to ensure we had a wonderful experience. From helping to choose restaurants to getting us... See more

Rated 5 out of 5 stars

Melek and Gul knocked it out of the ballpark with a recent group trip to Japan. It was absolutely perfect. Also, I use Osman quite a bit for my individual reservations and he works tirelessly to ma... See more

Rated 5 out of 5 stars
Verified

I am a travel agent and my client's trip to france was seamless - even with an air delay of 2 hours the transport driver had arranged a new driver. Thomas at Keytours was instrumental in creating... See more

Rated 5 out of 5 stars
Verified

I really enjoy working with Osman. He creates seamless trips and pays attention to detail. I have planned multiple trips with him and plan to continue using him for future trips.

Rated 5 out of 5 stars
Verified

As a travel advisor, I rely heavily on my travel partners to help bring my clients’ vacations to life—and Osman at Keytours truly delivered. I recently collaborated with him on a two-week trip to... See more

Rated 5 out of 5 stars

It's always an excellent experience working with Osman on customized travel itineraries. The days of spending hours and hours trying to do this on my own are OVER!!! I have sent clients all over Eur... See more

Rated 5 out of 5 stars
Verified

Mike is the best! He is my go-to for anything KeyTours. He is responsive, professional and so easy to work with. My clients are super impressed as well!

Rated 5 out of 5 stars
Verified

Mike Nwelue is the BEST! He is responsive, communicative, pleasant to work with with, and knowledgeable! I will go to him every time I can find a way to use Keytours.

Rated 5 out of 5 stars
Verified

Transfers, Hotels, Tours. Everything was perfectly done. Drivers and guides were very knowledgeable and friendly. Each person made us feel part of the family!! Best trip ever!!

Rated 5 out of 5 stars
Verified

My clients loved the whole experience and loved how organized and easy to follow their itinerary was. As usual, Osman and KeyTours made the process seamless and stress free for me and my clients.i hig... See more

Rated 5 out of 5 stars
Verified

Easy to work with, prompt responses and knowledgeable. Highly recommend working with Thomas.

Rated 5 out of 5 stars
Verified

The person that I worked was very informative and responded quickly. This is the forst time I used Key tours and I will use you again. Thank you!

Rated 5 out of 5 stars
Verified

Working with Thomas Mathis was super easy. He helped me look great with my clients

Rated 5 out of 5 stars
Verified

The Key Tours agent that I work with always make everything so easy for me. I just send what my clients want to do and he makes it happen

Rated 5 out of 5 stars

Working with Esin made putting this trip together easy and a seamless experience with her knowledge of the area and connections.

Rated 5 out of 5 stars

Keytours groups attention to detail and dedication to making my clients trip to Italy a success was incredible and greatly appreciated. Melek and Gul were a pleasure to work with, and I look forward... See more

Rated 5 out of 5 stars

Melek and her team with the groups dept planned the most incredible trip! Our whole group was blown away with the variety of experiences, the attention to detail, and the professionalism of the tour d... See more

Rated 5 out of 5 stars
Verified

Thank you so much! Osman truly made this a seamless experience, especially with such a high-end client who had big dreams but limited time. While we had to forgo Sorrento and Six Senses Crans-Montana... See more

Rated 5 out of 5 stars

From start to finish, our experience with Keytours and their incredible partner company in Türkiye was absolutely phenomenal. This trip was everything we dreamed of and more! A huge thank y... See more

Rated 5 out of 5 stars
Verified

My clients are raving about their trip curated by my agency and Osman at KeyTours Vacations. Comments from our clients: "The trip went really well... Thanks for all time spent on the details.... See more

Rated 5 out of 5 stars

Brooke was great to work with! My clients loved all of their tours, hotels, and transfers. Truly a great experience.

Rated 5 out of 5 stars
Verified

Excellent, as always. Thomas is the agent I work with and he does a fantastic jobs, no matter what the destination.

Rated 5 out of 5 stars
Verified

I truly appreciated working with Osman and the team at Keytours. From the very beginning of my request to the end of my clients’ journey, I could always rely on quick, thoughtful answers to my m... See more

Rated 5 out of 5 stars
Verified

Thanks to Keytours Vacations for making our Dream vacation become a reality! Keytours was recommended by our travel agent, Debbie Stevens, from Omega Travel, who helped us plan an amazing overall... See more

Rated 5 out of 5 stars
Verified

Thomas Mathis was absolutely wonderful. He was professional, courteous, knowledgeable and always responded to my questions. I will definitely reach out to Thomas on my next specialised Vacation dream... See more

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Company details

  1. #5 of 79 best companies in Tour Operator
  2. #2 of 15 best companies in Cultural Tours Provider
  3. #5 of 25 best companies in Tour Agency
  4. #8 of 197 best companies in Travel Agency
  5. #2 of 38 best companies in Travel Aggregator

About Keytours Vacations

Written by the company

Keytours Vacations

Keytours Vacations is a leading Luxury Travel company with over 32 years of expertise, specializing in personalized travel experiences in more than 107 countries across Europe, the Mediterranean, Africa, Latin America, Asia, and Oceania. Keytours Vacations has established a reputation for providing unique and personalized travel experiences, including independent vacation packages, group tours, and luxury retreats.

• Seamless planning with smart technology and personal travel designers

• Dedicated Travel Concierge: One trusted point of contact who manages every detail of your Journey

• Insider Expertise: Curated recommendations from destination specialists.

• Real-Time Assistance: 24/7 concierge support wherever you are.

• Stress-Free Journeys: Every detail handled for total peace of mind.

The company's services span over 117 destinations worldwide, covering regions such as Europe, the Mediterranean, North and South Africa, Latin America, Asia, and Oceania. This extensive coverage ensures that travelers have a diverse selection of choices, from popular tourist spots to more exotic and lesser-known locations.

Keytours Vacations offers a variety of themed travel options, including smart luxury, food and wine tours, and private group travel experiences. They are also known for providing early bird discounts and special offers, making their services accessible to a broader range of travelers.

Moreover, Keytours Vacations places a strong emphasis on custom group travel, offering various trip types such as journeys of faith, educational trips, food and wine tours, meetings and retreats, art and culture excursions, family travel, and senior travel. This diverse range of options ensures that every group can find a trip that suits their interests and needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

469 reviews

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Rated 5 out of 5 stars

Seamless and stress-free

As others have mentioned, every detail was covered and that made the experience seamless. Melek and Gul were always on top of every step and that made a relatively stress-free trip. I will not hesitate to use Keytours again and I will definitely recommend to my fellow travel advisors.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Gul and Melek's dedication and…

Gul and Melek's dedication and commitment are without question, and their assistance in my hour of need was invaluable. This was my first group with Keytours. The overall booking experience had ups and downs, and as a team and partnership, we have some things to smooth out. With regard to the actual trip, there were a couple of hiccups in execution on the part of the in-destination operator that I was not happy about, but Gul and Melek remedied it immediately.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

End to End quality service!

I truly appreciated working with Osman and the team at Keytours. From the very beginning of my request to the end of my clients’ journey, I could always rely on quick, thoughtful answers to my many questions.

While I’ve both traveled to Turkey and booked it for many years, having a solid tour operator and on-the-ground team is invaluable. Together, we worked through the value, logistics, and details of the trip seamlessly.

When my clients were in destination and needed local assistance, there were no problems—only solutions. That level of support gave me such peace of mind.

My clients have since shared glowing reviews and had a truly wonderful experience in Turkey. Thank you, Osman and Keytours, for being such trusted partners!

October 30, 2025
Rated 5 out of 5 stars
Verified

My client did Rome, Florence and Venice

My client did Rome, Florence and Venice. They loved all tours and hotels. They were picked perfectly. Osman is a very well informed agent that knows exactly what my clients want. I appreciate his guidance each time I book with Key Tours!!!

October 30, 2025
Rated 5 out of 5 stars
Verified

Thailand trip

Every detail was taken care of for us. The hotels were in great locations and the tours and guides were excellent. Our transfers were on time and they assisted with luggage at the airports. Osman is always attentive and available to assist and makes travel easy! As a Travel Advisor, he is great to work with and I have him plan my own travel because he is knowledgeable and helpful!

October 13, 2025
Rated 5 out of 5 stars
Verified

Thomas Mathis was absolutely wonderful

Thomas Mathis was absolutely wonderful. He was professional, courteous, knowledgeable and always responded to my questions. I will definitely reach out to Thomas on my next specialised Vacation dream for any of my clients.
My only suggestion to the drivers, don’t assume that clients will wait for them at the designated time outside. They must enter the hotel.

October 24, 2025
Rated 5 out of 5 stars
Verified

Osman is great!

Nothing shows how good an agent or company is as much as how they handle a problem. I booked a short tour package of Istanbul with Osman Akpinar - transfers, several nights hotel and sightseeing. When my clients arrived to the hotel there was a mixup and the hotel told them that they only had three nights reserved instead of the intended four. I called Osman and he immediately worked out the problem with the hotel. Not only did the hotel provide the full stay but they gave my clients an upgraded room! Kudos to Osman.

October 17, 2025
Rated 5 out of 5 stars
Verified

Mike is the best

Mike is the best! He is my go-to for anything KeyTours. He is responsive, professional and so easy to work with. My clients are super impressed as well!

October 10, 2025
Rated 5 out of 5 stars
Verified

Excellent

Excellent, as always. Thomas is the agent I work with and he does a fantastic jobs, no matter what the destination.

September 21, 2025
Rated 5 out of 5 stars
Verified

Unforgettable Dream Vacation!

Thanks to Keytours Vacations for making our Dream vacation become a reality! Keytours was recommended by our travel agent, Debbie Stevens, from Omega Travel, who helped us plan an amazing overall 26 day vacation to the British Isles!
Keytours vacations prepared an unforgettable trip to Paris, London, York and Edinburgh for us; including exceptional hotels, first class transportation and top rated guided tours. We connected with so many wonderful people and visited a number of stunning destinations in our first trip to France and the UK!

July 8, 2025
Rated 5 out of 5 stars

Key tours is my go to for custom travel

Key tours always help me make all my clients travel needs a breeze! They took such great care with our last group to Greece for 76 clients...hotel were in amazing locations, local guides made sure all transfers, tours and all clients were needs were taken care of! Love working with everyone at Key Tours!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Love using Keytours!

I really enjoy working with Osman. He creates seamless trips and pays attention to detail. I have planned multiple trips with him and plan to continue using him for future trips.

August 4, 2025
Rated 5 out of 5 stars
Verified

My clients are raving about their trip…

My clients are raving about their trip curated by my agency and Osman at KeyTours Vacations.
Comments from our clients: "The trip went really well...
Thanks for all time spent on the details. Bill loved the upgraded hotel (Cinque Terre) on the hill. I think he loved the pool the most. It was beautiful.
I loved Zermat and I’m happy we were able to go. All places had different vibes. Lake Como was wonderful. glad we stayed at Bellagio. Silvio was a nice hotel with a nice view.... The Ferrari visit and drive was a real highlight for us."

July 1, 2025

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